Research Library > Interactive Intelligence > Hosted Contact Center Solutions - Setting the Record Straight

Hosted Contact Center Solutions - Setting the Record Straight

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Jul 21, 2010
Type:  White Paper
Length:  9 pages

With their minimal up-front costs, quick deployments, favorable ROI and a "try before you buy" approach, hosted solutions like Communications as a Service (CaaS) and Software as a Service (SaaS) are steadily gaining ground. Unfortunately, misperceptions continue to hinder a more widespread adoption of such solutions. DMG Consulting LLC identifies five top misperceptions, and dispels them with findings from their recent customer satisfaction study for hosted contact center services.

Tagsinteractive intelligence, contact center solution, customer satisfaction, communications as a service, caas, sip, hosting, tco, ip networks, call center management, call center software, customer interaction service, customer relationship management, customer service, total cost of ownership