Research Library > Interactive Intelligence > The Exceptional Customer Experience: It's All About the Process

The Exceptional Customer Experience: It's All About the Process

White Paper Published By: Interactive Intelligence
Interactive Intelligence
Published:  Jul 20, 2010
Type:  White Paper
Length:  14 pages

Effective business processes help create a positive customer experience. So why do processes break down, and why do companies continually incorporate them when they're "broken"? Fixing dysfunctional service-related processes requires addressing four general problem areas first. Read how to identify and fix those areas, and service will consistently exceed customer expectations.



Tagsinteractive intelligence, customer experience, tco, it management, business process automation, bpa, soa, business process management, customer interaction service, customer relationship management, customer satisfaction, customer service, total cost of ownership, service oriented architecture