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Service Management

The term Service Management is most widely used as the component of Operations Support Systems responsible for service delivery, such as order management, inventory management, provisioning and activation, network topology management and maintenance, and stability/performance diagnostics of communication service providers and their networks. A service management system automates manual operations of the network, delivery services, and support, making these areas more efficient and error-free.
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White Paper Published By: LogMeIn     Published Date: Mar 06, 2017
This eBook explores the 5 key trends driving customer engagement strategies across large enterprise organizations today, and reveals how you can achieve your business goals by winning the hearts and minds of today's connected customers.
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logmein, customer service, customer support, help desk, customer engagement
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Mar 06, 2017
Failure to provide todays digital consumers with seamless interactions across communications channels and platforms in a fast-evolving marketplace can do serious damage to an enterprise through lost sales, poor reviews on social media, customer churn, and excessive turnover of disgruntled agents.
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logmein, omni channel, customer loyalty, customer support agent, market research
    
LogMeIn
White Paper Published By: FORTRUST     Published Date: Aug 14, 2015
This white paper examines several key criteria as they relate to service delivery from a data center or colocation provider.
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fortrust, data center, colocation, service management, risk mitigation
    
FORTRUST
White Paper Published By: ASG Software Solutions     Published Date: May 05, 2010
Read this topical and informative white paper from EMA Research and see how you can attain peace of mind that your end user's application performance will exceed expectations.
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asg, end user, service assurance, ema, it infrastructure
    
ASG Software Solutions
Case Study Published By: NEC     Published Date: Aug 26, 2009
This is a case study which shows how Leicester Theatre Trust (LTT) implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC.
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curve, nec, ltt, unified communications, architecture
    
NEC
White Paper Published By: iCorps     Published Date: Jun 11, 2009
Finding the right IT service provider is not as simple as it may seem. Choosing a service provider based exclusively on low price may be good for your bottom line, but may fall short on delivering the right level of IT expertise and resource scalability for long-term advantage.
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icorps, it service provider, it outsourcing, competitive advantage, roi
    
iCorps
White Paper Published By: Mimecast     Published Date: May 20, 2009
Mimecast delivers Software-as-a-Service based enterprise email management including archiving, discovery, continuity, security and policy. By unifying disparate and fragmented email environments into one holistic service that is always available from the cloud, Mimecast minimizes risk and reduces cost and complexity, while providing total end-to-end control of email.
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mimecast, saas, software as a service, rto, email archive
    
Mimecast
White Paper Published By: Mimecast     Published Date: Dec 23, 2008
Email archiving can be implemented by subscribing to a hosted service-commonly called "software as a service" (SaaS)-or by licensing software and installing it in-house (on-premise).
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mimecast, saas, software as a service, email archive, saas
    
Mimecast
White Paper Published By: Mimecast     Published Date: Sep 30, 2008
Infrastructures of potentially dozens of servers have built up around corporate email systems to provide better governance, reduced risk and improved legislative compliance - anti-virus, anti-spam, attachment handling, encryption, disclaimers, archiving and hot-standby mail servers to name a few.
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mimecast, saas, software as a service, email archive, cpr
    
Mimecast
White Paper Published By: Intel     Published Date: Feb 09, 2017
Enterprise cloud services are in more demand now than ever before. These services hold steady appeal for both companies that require support for on premise IT, as well as those who use fully external services.
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intel, cloud, cloud services, devops, infrastructure
    
Intel
White Paper Published By: SGI     Published Date: Dec 02, 2016
To learn how genomic workflow is enabling personalized medicine download this guide from insideHPC, SGI and Intel.
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sgi, workflow, data management, data analytics, hpc
    
SGI
White Paper Published By: Dell     Published Date: Nov 15, 2016
PCs have been the core productivity tool for organizations for years, but the workforce and technology trends are changing dramatically. With Windows 10, hypermobile employees, and increasing security threats, its more critical than ever for IT to understand how the latest PCs have evolved to tackle these challenges. Download this eGuide from Dell and Intel to learn how Dells latest commercial notebooks, 2-in-1s, tablets and desktops are thinner, lighter, faster, and more beautiful than ever before New PCs can increase productivity by up to 50% and reduce security concerns with built-in data protection software Windows 10 will affect commercial organizations and how IT can plan for the next wave of PCs and devices
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upgrade, principled technologies, mobility, windows 10, windows
    
Dell
White Paper Published By: JBoss Developer     Published Date: Oct 21, 2016
This competitive review between Red Hat and TIBCO integration technologies has presented multiple differences between the products. A notable difference is that only Red Hat JBoss Fuse is a 100% open source product. Red Hat is committed to leveraging existing open source projects and using open standards whenever possible for both product implementation and integration communication. This includes Camel, the de-facto integration standard included with Red Hat JBoss Fuse. Red Hats open source commitment extends to Active MQ, the upstream messaging technology used with JBoss A-MQ and included with Red Hat JBoss Fuse. Another difference is that Red Hat JBoss Fuse clustering is based on the upstream Fabric8 community project and offers much more functionality than TIBCO clustering options.
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cloud, technology, competitive advantage, queuing protocol, open source
    
JBoss Developer
White Paper Published By: Cambium Networks     Published Date: Oct 03, 2016
Aguakan needed a solution and was on a tight timeline to implement a communications network. Download this white paper to learn more about how Aguakan utilized Cambium Networks to improve water utility operations while reducing communications costs.
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communication costs, utility operations, system monitoring, logistics, business intelligence
    
Cambium Networks
White Paper Published By: Cambium Networks     Published Date: Oct 03, 2016
In this paper well go over some of these challenges and how a network administrator can use the features of Cambium NEtworks cnPilo Wi-Fi solutions to resolve them.
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wi-fi, solutions, it solutions, wireless networks, schools
    
Cambium Networks
White Paper Published By: IBM     Published Date: Aug 25, 2016
Todays leading enterprises are undergoing a digital transformation. They are diving into the API economy, in which businesses provide servicesand the services of partnerswhen and where customers want them.
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ibm, api, microservices, information management, saas
    
IBM
White Paper Published By: Commvault     Published Date: Jul 06, 2016
Enterprises today increasingly turn to array-based snapshots and replication to augment or replace legacy data protection solutions that have been overwhelmed by data growth. The challenge is that native array snapshot tools and alternative 3rd party solutions have varying degrees of functionality, automation, scripting requirements, hardware support and application awareness. These approaches can add risk as well as administrative complexity and make it more difficult to realize the full potential of snapshots whether in single disk vendor estates or in heterogeneous storage environments. This checklist will enable you to build a shortlist of the 'must have' features needed for snapshots to deliver exactly what you require in your application environment or Private Cloud.
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commvault, snapshot management, replication, array based snapshots, data protection solutions
    
Commvault
White Paper Published By: Hyland Software     Published Date: Jun 16, 2016
Clinicians and staff want to perform better, produce more and enjoy higher levels of satisfaction. Close the gap between a users experiences with technology as a consumer and her experiences with technology at work to maximize the impact on your organizations bottom line.
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healthcare, technology, information technology, solutions, best practices
    
Hyland Software
White Paper Published By: Avaya     Published Date: Jun 15, 2016
Discover the technological solutions to deliver better patient outcomes From patient satisfaction to mobility to security, technologys role in healthcare is changing rapidly as costs go up and demands of an aging population skyrocket. Explore this infographic to learn the six major trends in smart healthcare you need to know now.
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technology, best practices, healthcare, info graphics, skyrocket
    
Avaya
White Paper Published By: Pega     Published Date: May 25, 2016
Customer service is the cornerstone of a great customer experience. However, in todays digital consumer age, organizations no longer decide how customer-centric their companies are, the customers do. According to the The Forrester Wave: Customer Service Solutions For Enterprise, Q4 2015 report, customer service technology investments are one of the top five most focused on investments that companies made in 2015. Why? Because good customer service boosts long-term loyalty. This report identifies the 11 most significant customer service solutions with Pegasystems ranking as a leader. Download this Forrester Wave report and get detailed findings on how well each vendor fulfills Forresters criteria and where they stand in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
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best practices, customer service, forrester, wave report, technology
    
Pega
White Paper Published By: Kaminario     Published Date: May 05, 2016
The most successful Software-as-a-Service (SaaS) businesses adopt infrastructure strategies that deliver the economics, agility, and user experience that support customer acquisition and retention.
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storage management, performance management, best practices, application integration, software protection
    
Kaminario
Case Study Published By: Pegasystems     Published Date: May 02, 2016
The successful launch of an online portal has given telecommunications company Oi the confidence to pursue an ambitious digital transformation initiative
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pegasystems, digital transformation, digitisation, customer service, customer engagement
    
Pegasystems
White Paper Published By: Adobe     Published Date: Apr 25, 2016
In this white paper, we uncover the numerous document productivity features that employees want across PCs and mobile devices.
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mobile device management, byod, employee performance, service management
    
Adobe
White Paper Published By: Code42     Published Date: Apr 22, 2016
Dramatic changes are underway in offices around the world, with Macs rapidly gaining market share in modern enterprises. Read this white paper to discover the industry-wide transitions to Macs, and tips to smooth your integration of Apple devices.
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mac, code 42, apple devices, modern offices, business integration
    
Code42
White Paper Published By: CDW     Published Date: Apr 04, 2016
As CEB expands into new markets, its IT department takes advantage of virtualization and converged infrastructure to build a private cloud that serves customers and employees.
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data center, data application, network performance, data virtualization, data management
    
CDW
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