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Customer Interaction Service

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White Paper Published By: LogMeIn     Published Date: May 25, 2017
Today's digital economy demands proactive customer engagement and support. This eBook explores five key trends driving customer engagement strategies.
Tags : 
logmein, boldchat, customer support, customer service, customer engagement
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: May 25, 2017
This eBook shares five tips to take your customer engagement strategy to the next level.
Tags : 
logmein, boldchat, online customers, customer feedback, customer service
    
LogMeIn
White Paper Published By: FICO     Published Date: May 11, 2017
Competing in telecommunications markets is becoming extremely complicated. Responding to disruptive change from many directions, telecom companies are experimenting with new business models and offering new types of services. With this comes the potential to draw new waves of regulatory oversight, further complicating the picture.
Tags : 
customer experience, customer management, telecom, customers, customer interaction service
    
FICO
White Paper Published By: FICO     Published Date: May 11, 2017
A leading communication services company serving more than 50 million individual, business and government subscribers across the United States.
Tags : 
customer experience, credit, credit policies, customer interaction service, customer relationship management
    
FICO
White Paper Published By: FICO     Published Date: May 11, 2017
Agencies have long provided telecommunications companies with scalability for collections in a high-growth industry. Today, with markets and business models changing, your collections agencies have a growing impact for good or ill on your success.
Tags : 
customer experience, analytics, risk management, customer interaction service, customer relationship management
    
FICO
White Paper Published By: FICO     Published Date: May 11, 2017
In saturated, contested telecom markets, credit origination has become a strategically important capability in acquiring and retaining the right mix of customers. Being quick and adept at making enormously complex decisions involving product bundle eligibility and pricing, deposits, credit limits, device financing rates and terms has far-reaching effects beyond market share and current revenue.
Tags : 
customer experience, customer experience, customer engagement, consumer credit, credit
    
FICO
White Paper Published By: WNS     Published Date: Apr 06, 2017
The entry of new players into the insurance industry, coupled with the introduction of new technology, has resulted in a change in customer loyalty and buying behavior patterns.
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insurance industry, wns, benefits of wns, customer interaction service, customer relationship management
    
WNS
White Paper Published By: Adobe     Published Date: Oct 05, 2016
Theyve broken free from the customer relationship management (CRM) and clickstream-tracking systems youve used to keep tabs on them.
Tags : 
crm, customer experience, client experience, customer interaction service, customer relationship management
    
Adobe
White Paper Published By: Attivio     Published Date: Apr 07, 2010
The wealth and volume of content and data, including new applications and data sources, cloud computing, SaaS, email, SharePoint and public content, have made information integration more important than ever.
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attivio, unified information access, voc, voice of the customer, customer service
    
Attivio
White Paper Published By: Nuance Communications     Published Date: Mar 16, 2010
The recent economic downturn has created some formidable challenges for the retail banking industry. Fraud and identify theft are on the rise, costing banks big money and raising customer concerns about security.
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nuance, retail banking, fraud, identify, contact
    
Nuance Communications
White Paper Published By: Microsoft     Published Date: Jan 10, 2017
Field service management teams want to keep costs down, while improving their customer service relationships. Learn how Microsoft makes it happen.
Tags : 
microsoft, internet of things, iot, field service management, mobile workers
    
Microsoft
White Paper Published By: Microsoft     Published Date: Jan 05, 2017
Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand top-of-mind.
Tags : 
microsoft, customer service, customer engagement, digital sales, lead nurturing
    
Microsoft
White Paper Published By: D+H     Published Date: Dec 12, 2016
Here are five things your bank can implement to exceed customer expectations and one-up your competition.
Tags : 
customer service, online banking, customer experience, financial services, credit unions
    
D+H
White Paper Published By: Microsoft     Published Date: Dec 06, 2016
As customer service and the customer experience become key differentiators for brands and organizations across all industries around the world, it has never been more important to know as much as you can about these expectations, perceptions, preferences and trends
Tags : 
microsoft, customer service, customer experience, ebusiness, customer interaction service
    
Microsoft
White Paper Published By: LogMeIn     Published Date: Nov 08, 2016
Ce livre lectronique prsente 5 conseils pour passer votre stratgie dengagement client au niveau suprieur durant les ftes, afin de ravir vos clients et stimuler votre CA.
Tags : 
customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Nov 08, 2016
Grer efficacement les fluctuations de volume dans un centre de contact exige un mlange dlicat de prparation, dengagement en temps rel et dvaluation rapide.
Tags : 
customer experience, customer relationships, customer interaction service, customer relationship management
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Nov 08, 2016
In diesem E-Book geben wir Ihnen fnf Tipps, um Ihre Kommunikations- und Interaktionsstrategie im diesjhrigen Weihnachtsgeschft auf die nchste Stufe zu heben etwas, ber das sich nicht nur Ihre Kunden freuen werden, sondern auch Ihre Verkaufszahlen.
Tags : 
customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn
White Paper Published By: LogMeIn     Published Date: Nov 08, 2016
In diesem Whitepaper gehen das ICMI und BoldChat auf diese und weitere Fragen ein und geben Ihnen Tipps fr die Mitarbeiterschulung, Best-Practice-Beispiele sowie Ratschlge von Branchenexperten.
Tags : 
customer interaction service, customer relationship management, customer satisfaction
    
LogMeIn
White Paper Published By: Dun & Bradstreet     Published Date: Oct 24, 2016
Anyone who attempts personalized B2B marketing is pestered by a niggling problem. It requires us to get everything right, but whats right is relative to the individual business buyer in question.
Tags : 
digital marketing, b2b marketing, programmatic, customer data, marketing intelligence
    
Dun & Bradstreet
White Paper Published By: LogMeIn     Published Date: Oct 06, 2016
This eBook outlines 5 tips for taking your customer engagement strategy to the next level this holiday season, to help you delight your customers and boost your bottom line.
Tags : 
customer engagement, customer experience, customer relationship, crm, travelling
    
LogMeIn
White Paper Published By: Adobe     Published Date: Oct 05, 2016
Of course customers want great content, but understanding what defines great isnt so easy. Adobe surveyed 12,000 customers worldwide about their content cravings and learned what it takes to make content irresistible.
Tags : 
content, content management, customer experience, customer interaction, customer interaction service
    
Adobe
White Paper Published By: Adobe     Published Date: Oct 05, 2016
Of course customers want great content, but understanding what defines great isnt so easy. Adobe surveyed 12,000 customers worldwide about their content cravings and learned what it takes to make content irresistible.
Tags : 
content, content management, customer experience, customer interaction, customer interaction service
    
Adobe
White Paper Published By: Adobe     Published Date: Oct 05, 2016
Theyve broken free from the customer relationship management (CRM) and clickstream-tracking systems youve used to keep tabs on them.
Tags : 
crm, customer experience, client experience, customer interaction service, customer relationship management
    
Adobe
White Paper Published By: IBM Marketing Cloud     Published Date: Sep 26, 2016
Download this paper and discover 20 tips you can use to better engage on-the-go customers, improve the mobile experience across the entire customer journey, and ultimately increase holiday conversions.
Tags : 
marketing, mobile marketing, customer, customer experience, customer relationship
    
IBM Marketing Cloud
White Paper Published By: IBM Marketing Cloud     Published Date: Sep 26, 2016
Download this commissioned study by Forrester Consulting on behalf of IBM, and learn how you can understand what your customers want and need, and serve them best in that context.
Tags : 
customer experience, customer, customer engagement, customer relationship, customer service
    
IBM Marketing Cloud
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