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Published By: Aria Systems     Published Date: Jun 15, 2016
"Differentiate your organization through customer engagement Improving customer experiences has replaced operational efficiency gains as the top objective in customer care executives agendas. This Aberdeen report details how best-in-class firms are achieving greater customer retention and annual growth as a result. Discover more in the report now >"
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Aria Systems
Published By: Avaya     Published Date: Jun 15, 2016
"Differentiate your organization through customer engagement Improving customer experiences has replaced operational efficiency gains as the top objective in customer care executives agendas. This Aberdeen report details how best-in-class firms are achieving greater customer retention and annual growth as a result. Discover more in the report now >"
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networking, crm, software
    
Avaya
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
If you provide a negative experience to a customer, not only are they more likely to tell their friends and colleagues, they may abandon you for a competitor. The good news is the opposite is also true: When you provide positive experiences, customers will choose your business and tell others, time after time.
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Zendesk Ltd
Published By: OpenText     Published Date: Mar 20, 2012
The report highlights industry best practices for establishing and nurturing CEM programs that delight customers while improving overall business results.
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marketing, customer experience, customer satisfaction, analytics, customer service, aberdeen
    
OpenText
Published By: IBM     Published Date: Oct 22, 2014
Great service is delivered one customer at a time and improving interactions across all channels means truly understanding customer wants and needs. Massive amounts of unstructured data exist in your organization and can deliver customer insight that is specific, relevant and actionable. Learn how to harness that data to provide great customer service.
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customer service, service quality, customer satisfaction, content management, it management, data management, business intelligence, business management
    
IBM
Published By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach spotlighted later in this paper is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
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canon business process services, document management, document imaging, business performance management, outsourcing services, managed services, balanced scorecard framework, slas
    
Canon Business Process Services, Inc.
Published By: CyberSource EMEA     Published Date: May 04, 2018
The digital economy is dramatically changing how your customers buy products and services, and how they interact with your business. As customers increasingly use multiple devices (including Smartphones) to make their purchases, they expect fast, consistent and highly secure experiences and you need to deliver. At the same time, you should remain vigilant about fraud. Effective fraud management is critical, not only for reducing risk, but also for accepting more good customer orders, improving customer engagement, controlling costs and achieving competitive advantage.
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CyberSource EMEA
Published By: Emerson Network Power     Published Date: Feb 07, 2011
In this whitepaper, we will explain trends that drive management challenges that data center operators are faced with. We will then show you the value proposition of Emerson's solutions, which can help you to: . Adapt data center infrastructure without increased cost; . Improving efficiency without added risk; . Maximize existing infrastructure investments; . Ensure availability of mission-critical services; and . Extend the life of existing infrastructure. Read on for more.
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emerson, data center, automation, infrastructure, virtualization, cloud computing, cloud, server virtualization
    
Emerson Network Power
Published By: SAS     Published Date: Mar 06, 2018
Better health care at lower costs, for everyone how do health care providers get there? Understanding the gaps in patient care, patient needs, and the geographic distribution of the patient population are important elements to consider when making decisions about improving the quality of care and reducing its costs. To effectively analyze gaps in patient care, the data needs to be in a single place or system. However, in many organizations, data is spread across a myriad of spreadsheets and database systems. Data not organized for visual exploration and coherent analysis isnt useful for decision making. Hence the need for visually appealing and scalable analytical tools to help organizations be more efficient, effective and economically successful.
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SAS
Published By: IBM     Published Date: Apr 13, 2018
New survey reveals the challenges organizations face in integrating data and their priorities for improving data integration.
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data integration, data, cloud
    
IBM
Published By: IBM     Published Date: Aug 09, 2018
New survey reveals the challenges organizations face in integrating data and their priorities for improving data integration.
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IBM
Published By: Incapsula     Published Date: Nov 06, 2017
Being aware of the risks and costs associated with DDoS attacks, most enterprises protect their websites and network infrastructure with some sort of mitigation solution. However, as the threat landscape continues to evolve, its getting harder to gauge your organizations DDoS readiness and identify the soft spots in your defenses. The calculator measures your DDoS resiliency score based on a short questionnaire about your network infrastructure, security products and procedures. The results are provided in a detailed report that includes: Your DRS score, its meaning and implications Technical evaluation of a virtual penetration test Comparative analysis of your DRS within your business vertical Suggestions for improving your security posture
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Incapsula
Published By: Arbor Networks     Published Date: Mar 06, 2013
This Frost & Sullivan white paper identifies what organizations need to know to protect their intellectual property and prepare for unexpected data breaches. Cyber threats continue to mutate and grow in volume. Read on to learn more.
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defeating cyber threats, wider net, arbor networks, network security, improving ability to protect data, data security, security, data management
    
Arbor Networks
Published By: Citrix Systems     Published Date: Nov 10, 2014
Weve all come to expect the same security, performance and reliability from our mobile applications as we do with native applications. But these apps dont just run on our mobile devices. They are powered by a variety of backend infrastructure a hidden but important layer of application components and network devices. NetScaler helps this invisible layer of infrastructure to perform and communicate, improving security as well as quality of service. And by integrating with XenMobile, you can offer greater support and a better experience for mobile users. Learn more about delivering improved security, reliability and performance through mobile environments by reading our full report, Defend Hidden Mobile Web Properties (link).
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mobile, web properties, applications, infrastructure, network devices, performance, communicate, security
    
Citrix Systems
Published By: NAVEX Global     Published Date: Dec 22, 2017
Assessment is part of your compliance programmes necessary life cycle for improvement. We work in an ever-evolving landscape of risk that requires compliance professionals to identify the gaps their programmes have today, and may have tomorrow. Your programme effectiveness as a whole is based on the effectiveness of each one of its parts. So, ensure your assessment is broad as well as in-depth. Programme assessment is not a tick-the-box exercise. It is just as important as creating a company culture and mitigating risk. Remember, if your assessment is thorough and effective, you will have identified weaknesses in your programme and vulnerabilities for risk. Dont be discouraged by your work to highlight these areas for improvement. Your programme and your organisation will be better for it once you make the necessary adjustments for a robust and effective ethics and compliance programme.
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compliance programme, compliance, programme assessment, definitive guide, improving compliance, ethics and compliance, programme awareness, anti-bribery awareness
    
NAVEX Global
Published By: NAVEX Global     Published Date: Dec 07, 2017
A strong ethics and compliance programme improves organisational culture, protects corporate reputation and enhances employee engagement. When an ethics and compliance programme is lacking, an organisation could be exposed to significant risk. To ensure compliance programmes meet ongoing best practices, assessments and regular reviews are necessary, valuable and expected by numerous internal and external parties, including government agencies. New laws and regulations, new lines of business, new geographies and mergers and acquisitions become part of a growing enterprise your compliance ecosystem must support. This requires those in charge of the system to regularly revisit and assess their risk and priorities to make necessary adjustments that ensure an effective compliance programme. The Definitive Guide to Compliance Programme Assessment is a comprehensive resource full of advice and best practices. It is designed to help organisations evaluate and improve their ethics and complia
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ethics and compliance programmes, risk management, compliance ecosystem, industry standards, hotline and incident management system
    
NAVEX Global
Published By: Evariant     Published Date: Apr 09, 2018
If you're going to commit to providing the highest quality care to patients, improving the customer experience and providing proactive service that builds lifetime relationships with patients is a requirement. By creating a comprehensive 360 view of the caller, agents are armed with the right context and talking points to provide a highly personalized, more informed experiences on-the-fly. Watch this presentation to capitalize on every customer interaction to build deeper, more personalized relationships with their prospects and existing patients, effectively transforming the call center into a profit center. Watch the presentation now.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: ServiceNow     Published Date: May 21, 2015
Leading technology research firm, IDC, reports customers using ServiceNows suite of cloud-based service management solutions are seeing substantial savings and business value for both their IT and business operations. Download this report to learn how ServiceNow is making employees more productive and IT & business processes more efficient by: Reducing fragmentations of IT and business environments Automating repeatable processes Improving service delivery
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service management, roi, idc, business operations, it management
    
ServiceNow
Published By: Adobe     Published Date: Oct 25, 2017
Outdated, manual services arent just frustrating for citizens, they slow government processes down and increase costs. The Governing Institute recently analyzed how well state governments deliver digital experiences for citizens, employees, and businesses. Read Delivering on the Digital Experiences that Drive Efficiency to learn: How digital experiences measure up in all 50 states About our new customer experience maturity model for state governments Best practices for improving digital processes in your own state
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customer experience, digital government, digital maturity, customer-centric, customer engagement
    
Adobe
Published By: Dell     Published Date: Oct 23, 2008
The Dell Deployment Optimization Calculator is a TCO tool designed to analyze current PC deployment practices, make recommendations and quantify the value of improving practices.
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dell, deployment optimization calculator, deployment assessment, deployment optimization practices
    
Dell
Published By: Zebra Technologies     Published Date: Jul 06, 2017
Effortlessly manage your fleet of thermal barcode printers for tighter control and greater outcomes. This paper covers challenges like problematic provisioning, security headaches and muddled monitoring.
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printer intelligence, industrial printers, desktop printers, mobile printers, highly durable printers, improving warehouse, manufacturing productivity, shipping accuracy
    
Zebra Technologies
Published By: Webtrends     Published Date: Aug 05, 2011
Improving annual revenue through organic growth is increasingly a top goal for organizations. This Aberdeen research shows that despite economic pressures, best-in-class companies, including Webtrends customers, are able to demonstrate clear value from their marketing campaigns.
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webtrends, multi-channel marketing, website analytics, business intelligence, crm, facebook, social media, mobile measurement
    
Webtrends
Published By: Deluxe     Published Date: Mar 15, 2017
The financial services industry has been significantly impacted by the increasing use of technology from smartphones to wearables. This transformation in methods of transacting has enabled more personalized engagement, allowing customers to use multiple channels simultaneously to engage in seamless, multi-dimensional banking. This has also increased both the potential and complexity of creating a positive customer experience.
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Deluxe
Published By: Adobe     Published Date: Nov 07, 2013
Key findings and strategic opportunities for the year ahead
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adobe, digital marketing, marketing optimization, optimization budget, marketing budget, incentivized business, adopting testing processes, improving testing processes
    
Adobe
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
The past five years have marked the beginning of the Age of the Customer, in which technology and economic forces have put customers in control of their interactions with businesses. These businesses, hoping to understand and serve customers in a global and digital economy, are almost universally undergoing digital transformation, which involves realigning and investing in new technology and business models with a specific focus on the customer experience.
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online customer experience, cross channel, call center agent, improving mobile, store/branch, phone service, social computing
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
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