help center

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Published By: Interactive Intelligence     Published Date: Jan 12, 2012
Join us for this web event where featured Forrester Research principal analyst, Art Schoeller and Interactive Intelligence senior vice president, Joe Staples will discuss these topics and help you be ready to take the best advantage of the upcoming year and the contribution your contact center can make to the success of your business.
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interactive, marketing, trends, marketing analytics, interactive marketing
    
Interactive Intelligence
Published By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, gartner, magic quadrant, contact center, infrastructure, telephony support, networking
    
Cisco
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Epicor     Published Date: Nov 16, 2018
Selecting the right software is an investment of time and money that can pay off with increased customer loyalty, more productive employees, and simpler business management. The Epicor Eagle N Series business management solution enables retailers to grow and thrive with powerful analysis tools that tell you ow your business is doing and why. Here is a sneak peek into 8 powerful analysis tools to consider that will help your retail business grow and thrive: 1. Store vs. Store 2. Your Top 100 Items 3. The Market Basket 4. Big Investment, Big Opportunity 5. Excess Limits Success 6. Beware the Hidden Dangers 7. A lot Can Happen in a Year 8. When Costs Change But Pricing Doesnt Download this tip sheet to get more insight into these 8 powerful analysis tools that will help grow your retail business.
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retail store software, retail sales software, retail saas, p o s, point of sale, epicor eagle, benefits of epicor eagle, benefits of retail pos, advantages of retail saas, advantages of retail store software
    
Epicor
Published By: 8x8 Inc.     Published Date: Feb 24, 2017
Before moving to 8x8, MOBI had a premises-based telephone and contact center system. We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it. Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, What stood out about 8x8 was that everything was managed under one roof. Mobi has been able to achieve this with 8x8s integrated Virtual Office and Virtual Contact Center solutions.
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8x8, mobi, webinar, contact center, customer interaction
    
8x8 Inc.
Published By: IBM     Published Date: Feb 19, 2015
This white paper describes how cloud computing can help healthcare organizations reshape their business models and services, design innovative ways of providing better, patient-centered care, and empower consumers to take greater participation in their health.
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cloud computing, healthcare industry, patient-centered care, consumer empowerment
    
IBM
Published By: Zendesk     Published Date: Aug 22, 2017
Shopping around for customer support software? Heres our cheat sheet with over 50+ questions to ask each vendor in your RFP. We know evaluating vendors can be overwhelming, but hopefully armed with this insider knowledge youll feel like a pro.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: AWS     Published Date: Dec 19, 2018
Some organizations are reluctant to migrate to the cloud because they believe they will be forced to learn new skills, start using new tools, and adopt new processes. However, by deploying VMware Cloud on AWS, your organization can continue to leverage existing, familiar VMware investments. This on-demand service delivers a powerful hybrid cloud solution, combining an industry leader in virtualization, VMware, with the largest cloud provider, Amazon Web Services (AWS). One of the first solution providers to achieve the VMware Solution Competency and a participant in the AWS Partner Initiative for VMware Cloud on AWS, RoundTower is uniquely qualified to help your organization adopt and optimize VMware Cloud on AWS. Watch this webinar to see how they can extend your on-premises data center to AWS, enabling you to gain increased flexibility, a rapidly scalable environment, and faster time to innovation. Download our webinar to learn How to take advantage of flexible consumption models t
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AWS
Published By: AWS     Published Date: Jul 24, 2019
Some organizations are reluctant to migrate to the cloud because they believe they will be forced to learn new skills, start using new tools, and adopt new processes. However, by deploying VMware Cloud on AWS, your organization can continue to leverage existing, familiar VMware investments. This on-demand service delivers a powerful hybrid cloud solution, combining an industry leader in virtualization, VMware, with the largest cloud provider, Amazon Web Services (AWS). One of the first solution providers to achieve the VMware Solution Competency and a participant in the AWS Partner Initiative for VMware Cloud on AWS, RoundTower is uniquely qualified to help your organization adopt and optimize VMware Cloud on AWS. Watch this webinar to see how they can extend your on-premises data center to AWS, enabling you to gain increased flexibility, a rapidly scalable environment, and faster time to innovation. Download our webinar to learn How to take advantage of flexible consumption models t
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AWS
Published By: Symantec     Published Date: Oct 20, 2014
Regardless of where data resides, in a physical, virtual, or cloud environment, Symantec helps businesses realize the scalability and cost benefits of the agile data center. Read the Solutions Brief, Achieving Business Agility through an Agile Data Center to learn more.
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symantec, business agility, data center, it agility, infrastructure, network architecture, backup and recovery, data protection, data center design and management
    
Symantec
Published By: Digital Realty     Published Date: Feb 25, 2015
Having local expertise on each side of the water helped to address the customers concerns and data center requirements at each level of its decision making process. How do you go about finding the right provider for your business?
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data center, digital realty, it management, business intelligence, database development
    
Digital Realty
Published By: Forcepoint     Published Date: May 14, 2019
All Clouds are not Equal Todays organizations turn to the cloud for all types of productivity-gaining tools including security. Features such as security for mobile users and data loss protection are key, but its also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
All Clouds are not Equal Todays organizations turn to the cloud for all types of productivity-gaining tools including security. Features such as security for mobile users and data loss protection are key, but its also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
All Clouds are not Equal Todays organizations turn to the cloud for all types of productivity-gaining tools including security. Features such as security for mobile users and data loss protection are key, but its also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
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Forcepoint
Published By: Forcepoint     Published Date: Jun 06, 2019
Todays organizations turn to the cloud for all types of productivity-gaining tools including security. Features such as security for mobile users and data loss protection are key, but its also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
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Forcepoint
Published By: VMware Dell     Published Date: Sep 29, 2008
Virtualized IT infrastructures can simplify management and facilitate business continuity while helping minimize power consumption and procurement costs. Virtualization also helps organizations automate disaster recovery plans. Dell EqualLogic PS Series arrays and VMware® Site Recovery Manager (SRM) software provide integrated, cost-effective, automated site recovery and testing for enterprise data centers.
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vmware, dell, iscsi, equallogic, site recovery manager, navicure, disaster recovery, infrastructure, business continuity, server virtualization
    
VMware Dell
Published By: Amazon Web Services     Published Date: Apr 11, 2018
Connecting your VPC and corporate data helps make the AWS Cloud a valuable extension of your data center. Using IPsec AWS managed VPN connections and secure gateways provides secure access to seamlessly connect to AWS hosted resources just like any other internally facing resource.
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Amazon Web Services
Published By: NICE inContact     Published Date: Sep 18, 2019
Ready to step up your revenue in eight easy steps? Get this guide and start transforming your customer experience immediately. Its helped other businesses reach up to 30% of their revenue goal and itll work for your contact center too. This white paper includes strategies for: Empowering and rewarding customer advocates Encouraging and responding to customer feedback Developing a plan for continuous improvement Future-proofing processes and tools
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NICE inContact
Published By: Zendesk     Published Date: Aug 22, 2017
Zendesk helps its customers increase agency efficiency and CSAT ratings, improve ROI, and more. Use our Forrester estimator to calculate the economic benefits Zendesk can bring.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, forrester, roi calculator
    
Zendesk
Published By: Moxie     Published Date: Oct 18, 2018
Achieve your campaign performance goals by successfully mapping campaigns to the right engagement opportunities. With ever changing customer expectations and behaviors in the new Guided Economy, engage your customers throughout their online journey. By mapping campaigns to customer engagements, digital channels are used to help guide customers to conversion through a campaign centered approach.
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customer engagement, engagement, planner, digital, templates, campaigns, marketing, digital, digital marketing, conversion, ecommerce
    
Moxie
Published By: Moxie     Published Date: Oct 19, 2018
By mapping campaigns to customer engagements, digital channels are used to help guide customers to conversion through a campaign centered approach.
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customer engagement, engagement, planner, digital, templates, campaigns, marketing, digital, digital marketing, conversion, ecommerce
    
Moxie
Published By: Makino     Published Date: Jun 23, 2017
Leadership at Chicago Faucets of Milwaukee, Wis., discusses how investments in flexible manufacturing systems helped drive company-wide supply chain improvements for improved delivery, inventory management and profitability in the manufacturing of its commercial faucets. Using two MMC2 flexible manufacturing cells with Makino horizontal machining centers, the companys manufacturing team achieved the flexibility necessary to efficiently respond to real-time customer demand within an exceptionally high-mix production environment.
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flexible manufacturing system, fms, machining automation, automated machining, machine tool automation, automated pallet handling, automated material handling
    
Makino
Published By: Chatsworth Products     Published Date: Nov 21, 2014
Chatsworth Products (CPI) helped the largest telecom in South America, Telefonica Vivo, consolidate its seven data centers into one highly energy-efficient facility in Brazil. Improvements were so impressive, the data center was considered the most efficient data center in the country.
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chatsworth, chatsworth products, data center, data center optimization, energy, power and cooling, racks
    
Chatsworth Products
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