device support

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Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Todays remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIAs annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: Dell     Published Date: Nov 20, 2014
A rugged device is just one piece of a mobile solution for highly demanding environmental work environments. Support, security, and manageability will keep employees in the field, on the road, and in the harshest conditions. Download this whitepaper to learn more about how to find the right combination of rugged mobile notebooks and services to meet the demands of your end users.
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durable devices, instantgo2, it protection, encryption
    
Dell
Published By: Lenovo and Intel     Published Date: Jul 10, 2018
The risk of cyber attacks and the cost of failure are increasing. Penalties associated with failure are only going to increase. And these challenges are compounded by increasing collaboration, use of cloud-based solutions, and an increasingly mobile workforce. Join experts from Forrester, Lenovo and Microsoft as they explore Forresters newly updated Zero Trust Extended framework. Then Lenovo covers how the four core components of its Data, Identity, Online and Device (DIODe) approach can minimize risk to data and critical IT. By taking these important steps toward a full Zero Trust Extended framework, you can: Protect the business from advanced threats Reduce the impact of breaches Easily support new business and operating models Rise to the challenge of evolving regulations like FISMA, HIPPA, PCI and GDPR
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Lenovo and Intel
Published By: Microsoft Office 365     Published Date: Sep 26, 2017
Todays workforce is more mobile than ever before, routinely working whenever and wherever necessary, using a variety of mobile devices and productivity apps. They expect their tools to deliver the capabilities they need to stay productive and efficient. But what if they dont? When a business doesnt support its workforce with suitable, properly vetted apps, employees will often download and install the tools they like. This trend, called Shadow IT, is almost always a recipe for trouble. One-off, standalone apps dont conform to business strategy and growth plans, but instead create difficulties security, compatibility, compliance and technical support that draw resources away from strategic work.
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Microsoft Office 365
Published By: Ping Identity     Published Date: Feb 12, 2016
Many enterprises today are actively pursuing mobile device initiativeslargely driven by the desire to support BYOD, which holds high potential for productivity gains as well as improved employee satisfaction.
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Ping Identity
Published By: Dell EMC & Intel     Published Date: Mar 16, 2018
A fundamental people-process-technology transformation enables businesses to remain competitive in todays innovation economy. Initiatives such as advanced security, fraud detection services, connected consumer Internet of Things (IoT) devices, augmented or virtual reality experience, machine and deep learning, and cognitively enabled applications drive superior business outcomes such as predictive marketing and maintenance. Superior business outcomes require businesses to consider IT a core competency. For IT, an agile, elastic, and scalable IT infrastructure forms the crucial underpinning for a superior service delivery model. The more up to date the infrastructure, the more capable it is of supporting the scale and complexity of a changing application landscape. Current-generation applications must be supplemented and eventually supplanted with next-generation (also known as cloud-native) applications each with very different infrastructure requirements. Keeping infrastructure up
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Dell EMC & Intel
Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
Organizations are running their business on exponentially more data, created by more users, from different devices, and through different IT services and digital processes. While some data growth is fueled by new applications, it also arrives increasingly from non-traditional IT sources, including digital media, machines, and edge devices. Edge IoT devices are generating a massive amount of data that must be managed, monitored, stored, and analyzed. Deciding where to perform each of these functions is critical to supporting new data-driven global business services and processes. This blueprint from HPE Pointnext, the Services division of HPE, is based on real-world experiences from many customers across a range of industries on how to leverage flash storage modernization.
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Hewlett Packard Enterprise
Published By: Okta     Published Date: May 07, 2015
Bring Your Own Device (BYOD) can be a very polarizing topic for IT. Some view it as a solution that can save money, improve end user satisfaction, and enable remote employees. For others, BYOD represents risk of data leakage, loss of control, and signing up to support an endless ecosystem of unknown devices. No matter what your opinion on BYOD is, the impact on IT policy cannot be overstated. Through 2017, Gartner reports that 90% of organizations will support some aspect of BYOD. Read this eGuide and learn how you can address several new BYOD challenges facing IT.
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byod, okta, mobility, safety, dad, mobility management, wireless
    
Okta
Published By: VMware AirWatch     Published Date: May 18, 2016
One of the most common questions being asked by many customers recently is How does VMware AirWatch support Office 365? Many ask if AirWatch can control access to Office 365 (O365) not only on their corporate desktop systems, but most importantly on their mobile devices. Fortunately, AirWatch provides tremendous support to help organizations leverage O365 on their mobile devices and our recent integration with VMware Identity Manager provides an industry-first adaptive access control framework to ensure that all work applications, including O365, can only be accessed on managed and compliant devices.
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application management, best practices, mobile support, mobile, systems management, business optimization, network management, application security, mobile computing, mobile data systems, smart phones, wireless application software, application integration, application performance management
    
VMware AirWatch
Published By: Avaya     Published Date: Dec 18, 2013
It is a business maxim that the more a company knows about its customers and what they want, the better its chances of providing them a positive, fulfilling experience. With todays ubiquitous, convenient communications methods, particularly the use of mobile devices and networks, opportunities for rich customer interactions are flourishing. Whether their interest is pricing, store locations or product support, people increasingly expect information to be available wherever, whenever and however they want it.
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avaya, cem, customer experience management, contact center, mobile, mobile devices, customer interactions, it management, data center
    
Avaya
Published By: VMware AirWatch     Published Date: Sep 16, 2015
In this report, read about how AirWatch by VMware provides EMM suites to help organizations integrate mobile devices into their security framework, and provides tools for easier auditing and reporting, provisioning, support, data defense.
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airwatch, security, data defense, mobile, emm, it management
    
VMware AirWatch
Published By: Enterprise Mobile     Published Date: Dec 04, 2014
Employees today want moreand they need moreif theyre going to stay productive from anywhere, which is usually the primary goal of having mobile devices in the first place. The right apps can enhance employee productivity, reduce expenses, and increase profitability which means that the decisions you make about the apps your organization uses are among the most important decisions your organization makes. No pressure, right? Our Mobile Application Development solution brief covers: App delivery Providing support for apps Securing apps
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managed mobility services, mobility-as-a service, enterprise mobile, mobility, enterprise mobility, mobile management, device management, mobile applications, mobile apps, application management, wireless, it management, knowledge management, enterprise applications, data management
    
Enterprise Mobile
Published By: Sybase     Published Date: Aug 21, 2009
The paper will explore the differences between smart-client and thin-client mobile architectures. It will then examine the details of common smart-client architectures, including what type of back-end systems they integrate with, the types of devices they support, how data is managed within the architecture, and development languages that can be used to build the application.
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mobile app, mobile apps, mobile architecture, mobile device, mobile application, mobile application development, application development, mobile, sybase, wireless, network architecture, mobile data systems, mobile workers, wireless application software, wireless infrastructure
    
Sybase
Published By: LogMeIn     Published Date: Mar 01, 2012
The best practices offered in this white paper will help streamline IT's time, budget, and the support it offers to keep end users working effectively and successfully.
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mobile devices, mobile support, customer satisfaction, customer service, wireless devices, wireless phone, mobile data systems, smart phones, wireless communications, wireless phones, customer interaction service
    
LogMeIn
Published By: Fujitsu     Published Date: Feb 01, 2018
As schools look to blended learning as a solution to personalize and positively impact student achievement, the need to train and support teachers has become blatantly clear. Thus, districts and schools have allocated scarce resources to the process of onboarding and supporting teachers as new devices such as computers or tables are introduced. However, school leaders and teachers often fail to recognize the need to similarly onboard and support students into new digital environments, instead trusting the inherent technological competencies of the digital native student.
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digital, native, teachers, leaders, fujitsu
    
Fujitsu
Published By: Polycom     Published Date: Nov 30, 2017
With the increase in mobility and the growth of distributed teams, its essential that you select audio devices that offer the best flexibility, quality and reach needed to support collaboration anywhere on any device. To meet these requirements, Polycom offers a broad selection of easy-to-use, high-quality desk phones, conference phones, and applications. The phones support crystal-clear conversations and seamlessly integrate with a wide range of communication environments including open-SIP and Skype for Business and Office 365. This comprehensive guide will provide you: Guidance on selecting devices for different workspaces Information on the newest collaboration features and benefits Overview and comparison of the latest Polycom desk phones and conference phones
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voice collaboration, communication environments, polycom, microsoft office 365, skype for business
    
Polycom
Published By: Polycom     Published Date: Mar 13, 2018
With the increase in mobility and the growth of distributed teams, its essential that you select audio devices that offer the best flexibility, quality and reach needed to support collaboration anywhere on any device. To meet these requirements, Polycom offers a broad selection of easy-to-use, high-quality desk phones, conference phones, and applications. The phones support crystal-clear conversations and seamlessly integrate with a wide range of communication environments including open-SIP and Skype for Business and Office 365. This comprehensive guide will provide you: Guidance on selecting devices for different workspaces Information on the newest collaboration features and benefits Overview and comparison of the latest Polycom desk phones and conference phones
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voice collaboration, communication environments, polycom, microsoft office 365, skype for business
    
Polycom
Published By: Intralinks     Published Date: Jan 16, 2015
The increased mobility of the workforce is changing the way we work. Business users want the flexibility to share and collaborate on content that drives their business while IT needs to ensure the security of that data, no matter where it goes. An effective enterprise collaboration solution must consider people, processes and technologies to be effective, but where to begin? This comprehensive Buyers Guide offers guidance on how to develop your organizations requirements with regard to: Risk management avoiding data breaches and loss of information that can result in non-compliance Business productivity - allowing for secure collaboration while enabling teams to work anywhere on any device IT efficiency - supporting the full breadth of external business content requirements while integrating with existing applications and protocols This Buyers Guide offers a holistic approach for your evaluation process by examining the granular aspects of enterprise file sharing, as well as i
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collaboration solutions, risk management, business productivity, it efficiency, business users, enterprise applications
    
Intralinks
Published By: CA Technologies     Published Date: Jul 20, 2017
Mainframes continue to provide high business value by combining efficient transaction processing with high-volume access to critical enterprise data. Business organizations are linking mobile devices to mainframe processing and data to support digital applications and drive business transformation. In this rapidly growing scenario, the importance of providing excellent end-user experience becomes critical for business success.This analyst announcement note covers how CA Technologies is addressing the need for providing high availability and a fast response time by optimizing mainframe performance with new machine learning and analytics capabilities.
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CA Technologies
Published By: Jive Software     Published Date: Feb 24, 2014
Providing healthcare is a global, multi-level proposition that transcends single providers. The stakeholders in Cerners world are not only clinicians, hospitals, and medical device partners but another whole world of consultants, researchers, and industry experts. Cerner leverages Jive Social Business Software to address a number of their key social business imperatives, including accelerating innovation and providing community-based support. They put Jive to work not only to make their own business operations more productive but to connect priorities and people outside of Cerner to solve broad healthcare issues for the greater good.
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jive, cerner, healthcare technology, social business software, collaboration, social networking platform, software solutions, workforce management, it management, human resource technology
    
Jive Software
Published By: Cisco and NVIDIA Corporation     Published Date: Jun 19, 2019
WE LIVE IN A WORLD WHERE WORK IS NO LONGER A PLACE WHERE YOU GO. Its what you do a dynamic activity that people expect to accomplish anywhere, anytime, on any device. Supporting todays workforce requires a digital platform that empowers productivity and ensures security and management at scale everywhere: on site, on the road, or in the cloud. According to IDC, by 2020, mobile workers will account for 72 percent of the U.S. workforce. And they wont be just checking email. These workers want to be productive 24/7. That means access to data, documents, and corporate apps anywhere, anytime, on any device. Enterprises, however, are struggling to allow more workers to use additional devices from a multitude of locations.
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Cisco and NVIDIA Corporation
Published By: IBM     Published Date: May 01, 2017
If you function like most IT organizations, you've spent the past few years relying on mobile device management (MDM), enterprise mobility management (EMM) and client management tools to get the most out of your enterprise endpoints while limiting the onset of threats you may encounter. In peeling back the onion, you'll find little difference between these conventional tools and strategies in comparison to those that Chief Information Officers (CIOs) and Chief Information Security Officers (CISOs) have employed since the dawn of the modern computing era. Their use has simply become more: Time consuming, with IT trudging through mountains of endpoint data; Inefficient, with limited resources and limitless issues to sort through for opportunities and threats; and Costly, with point solution investments required to address gaps in OS support across available tools. Download this whitepaper to learn how to take advantage of the insights afforded by big data and analytics thereby usher i
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ibm, endpoint management, mobile device management, enterprise mobility, os support, it organizations
    
IBM
Published By: VMware     Published Date: Sep 13, 2011
This paper explains how VMware Zimbra delivers more value to small and mid-sized businesses than competing email/collaboration solutions, including greater user productivity, efficiency and agility.
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vmware, zimbra, email and collaboration platforms, consistent user experience, device support, scalability, quality of service, wireless application software, wireless communications, application integration, data protection, data quality
    
VMware
Published By: VMware     Published Date: May 10, 2017
What is a digital workspace and what does it take to create one? If we break it down, the workspace is a portal for end users into all of their apps and online services that they canseamlessly and securely access across devices and locations. But what makes the workspace of today different from the desktop or mobile device of the past? And how can you move forward with delivering a digital workspace? Download this solution brief to learn how VMware Workspace ONEis designed to deliver a digital workspace that integrates device management, application delivery, and identity management into a single platform on your terms, via your data center, in the cloud, or through a combination of the two. This workspace can be accessed by your end users across devices and locations and be centrally secured and supported to streamline management and improve the quality of services you deliver across the entire organization.
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VMware
Published By: Citrix Systems     Published Date: Nov 10, 2014
Weve all come to expect the same security, performance and reliability from our mobile applications as we do with native applications. But these apps dont just run on our mobile devices. They are powered by a variety of backend infrastructure a hidden but important layer of application components and network devices. NetScaler helps this invisible layer of infrastructure to perform and communicate, improving security as well as quality of service. And by integrating with XenMobile, you can offer greater support and a better experience for mobile users. Learn more about delivering improved security, reliability and performance through mobile environments by reading our full report, Defend Hidden Mobile Web Properties (link).
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mobile, web properties, applications, infrastructure, network devices, performance, communicate, security, reliability, netscaler, wireless
    
Citrix Systems
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