work automation

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Published By: ttec     Published Date: Oct 16, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance and what that means for customer experiences in the future.
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ttec
Published By: KPMG     Published Date: Oct 04, 2019
New technologies have the potential to transform the finance function. But are financial reporting teams ready to embrace them? We surveyed nearly 100 technical accounting and financial reporting professionals to find out. Read this report to learn: How automation is being integrated into working processes now and going forward What the roadmap to automation looks like Where your finance function should be heading Which tools to use to help transform your financial reporting teams What potential barriers lie ahead and how to overcome them.
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KPMG
Published By: Forcepoint     Published Date: Oct 03, 2019
Enterprises are facing new challenges when it comes to protecting regulated data and critical IP. This webinar explores how companies should rethink data security, focusing on the following three principles: Analytics-Driven Visibility to gain oversight everywhere users work and collaborate Risk-Adaptive Controls to eliminate the complexity of policy enforcement Intelligent & Dynamic Automation to build a better understanding of context and user intent Learn more about how to embrace a risk-adaptive approach to data protection.
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Forcepoint
Published By: Forcepoint     Published Date: Oct 03, 2019
In part two of the Unified Data Protection for a Hybrid IT World webinar series, we take a deeper dive into use cases around the challenges that businesses are facing today and how Forcepoints solutions meet your data protection needs. Understanding the location of all data, whether at-rest, in-use, or in motion across on-premises and the cloud is essential to keep data safe and secure. This enables companies to identify their riskiest users and behaviors. With Forcepoint, you can automate the identification, classification, and protection of critical data. This webinar explores how companies should rethink data security. Protecting critical data and intellectual property requires a risk-adaptive, dynamic approach, including these three main components. Analytics-Driven Visibility to gain oversight everywhere users work and collaborate Risk-Adaptive Controls to eliminate the complexity of policy enforcement Intelligent & Dynamic Automation to build a better understanding of c
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Forcepoint
Published By: ASME     Published Date: Oct 03, 2019
Automation will inevitably have a continued impact on the workforce. It will eliminate some jobs, modify others, and create new ones. To keep our position as the industrialized world leader, we need a skilled U.S. workforce thats ready to fill manufacturing jobs of the future. Learn about the five ways automation will ultimately change the manufacturing workforce.
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ASME
Published By: Oracle     Published Date: Sep 30, 2019
In the past, B2B transactions occurred in face-to-face meetings as a sales professional worked a product demo, business luncheon, or boardroom presentation to influence a customer and close the deal. Today, however, B2B stakeholders perform much of their product and service research online. In fact, 93 percent of B2B buying starts with online searching, according to a Pinpoint Market Research study. This research occurs long before a customer engages with sales. As your prospects research and evaluate your offerings, they leave behind valuable clues to their intent. Understanding these clues cracking the code can help you tailor your messages to them, thereby providing them a more tailored, relevant experience. As a result, business-savvy marketing and sales departments have embraced marketing automation platforms, so their respective teams can work together on one common platform, reach B2B customers online, and drive revenue. Marketing automation platforms automate repetitive
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Oracle
Published By: Oracle     Published Date: Sep 30, 2019
When youre spending all of your time managing lists, being ignored by the sales team, and losing the good leads to competitors, you know theres work to do. Your business needs marketing automation.
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Oracle
Published By: Group M_IBM Q4'19     Published Date: Sep 26, 2019
Todays buildings and workplaces are major generators and receivers of data. By capturing and analyzing this data, organizations can gain improved understanding of their operational effectiveness, accelerated ability to react to change and increased returns from real estate-related decisions. This IBM buyer's guide outlines the features and capabilities of an effective IWMS, addressing the following key areas: Real estate management, Capital project management, Facilities management, Facilities maintenance and operations, Environmental and energy management, Cross-functional capabilities, Management system architecture. Create smarter buildings by integrating workplace data with analytics and automation with IBM TRIRIGA. Download the whitepaper.
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Group M_IBM Q4'19
Published By: SAP Concur     Published Date: Sep 25, 2019
"Digital trends have impacted almost every aspect of todays business world, from operational performance to customer service satisfaction. The payments department the cash flow and working capital lifeline for an organisation is no exception. Yet in Singapore and Malaysia, many organisations still have limited automation of the accounts payable (AP) process, or a heavy reliance on manual paper work. This report analyses the current AP landscape in Singapore and Malaysia, through surveys and interviews of 100 organisations in each country, across various industries. Download this Deloitte study to understand why automation is the top initiative for organisations today. "
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SAP Concur
Published By: FICO EMEA     Published Date: Aug 30, 2019
Fraud is a serious concern for the communications industry, with proceeds and services used by organised crime and terrorist networks. Whilst reliable statistics are difficult to come by, industry association Communications Fraud Control Association (CFCA) estimates the total global fraud loss at around $29bn annually. Of this, over $7bn is attributed to subscription fraud and account takeover. In an industry which is undergoing widespread digital transformation to streamline customer journeys and reduce operating costs through automation, preventing fraud is critical. Learn More
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telecom subscription fraud, prevent fraud, fight fraud
    
FICO EMEA
Published By: Automation Anywhere APAC     Published Date: Aug 15, 2019
The University of Melbourne deployed Automation Anywheres Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
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rpa, roi, digital workforce, customer story
    
Automation Anywhere APAC
Published By: Automation Anywhere APAC     Published Date: Aug 15, 2019
Much has already been said and written about the infiltration of robotic process automation (RPA) and intelligent automation (IA) technologies into the workforce. In truth, its taken the corporate world a while to test, trust and commit to automation at work. To understand how far APAC/ANZ markets have advanced towards acting on these opportunities, the Shared Services and Outsourcing Network (SSON) surveyed the market and found that across the region corporations were forward thinking in building for scale, trusting technology and recognising the need to incorporate robotics into both IT infrastructure and enterprise strategy. This report explains how enterprises across APAC/ANZ are staying ahead of the global wave of RPA, the most popular solutions they are choosing, who the preferred consultants or 'integrators' are, the challenges, and how the digital workforce is being integrated into the human one.
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analyst, artificial intelligence, intelligent automation, rpa
    
Automation Anywhere APAC
Published By: SAP Concur     Published Date: Aug 07, 2019
"In the ever-evolving business landscape, managing company spend has become progressively more challenging for financial decision makers. Increasing mobile work forces, and an expanding number of vendors and invoices mean more transactions to track and manage. Automating expense, travel and invoicing is a sure way to gain a precise picture of how money is flowing through an organization. Firms of all sizes, geographies, and industries have found that automation is a simple and effective method for improving efficiencies, reducing operating expenditures, and boosting employee satisfaction. Download the report today to learn more about the benefits of automated solutions."
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SAP Concur
Published By: Google     Published Date: Aug 05, 2019
"Agile BI requires more than just agile dashboards. True agility means prototyping data models quickly so business users can continuously iterate on them. Application development and deliveryprofessionals working on BI initiatives should consider adding DWA platforms to their BI toolbox. This Forrester report discusses how seven data warehouse automation vendors bring Agile options to all phases of BI/analytics application development. Read more to find out how these platforms help facilitate shorter development cycles."
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data warehouse automation, forrester, agile solutions, business intelligence, analytics
    
Google
Published By: Automation Anywhere     Published Date: Jul 16, 2019
RPA platforms represent a hyper growth market, with enterprises investing in new RPA platforms for process and task automation to achieve greater operating efficiency and agility, while allowing the human workforce to focus on more strategic and higher priority projects and tasks. Intelligent process automation (IPA) is in an early phase of its evolution and represents the next frontier for RPA vendors. This Ovum Decision Matrix (ODM) is a comprehensive evaluation to help enterprise IT and business leaders, including chief information officers (CIOs), enterprise and process architects, IT directors, line-of-business (LOB) leaders and process owners, and digital transformation leaders select an RPA platform that is well suited to their specific requirements.
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Automation Anywhere
Published By: Automation Anywhere     Published Date: Jul 16, 2019
The advent of artificial intelligence (AI) has shown incredible promise across a wide range of industries. But the benefits of automation have mostly occurred through Robotic Process Automation (RPA), which automates repetitive, mundane tasks liberating workers to focus on higher-level business initiatives that only humans are capable of providing. After successful trials in most of the worlds largest organizations, automation and AI are poised to transform the global workplace. Making Work Human: 5 Challenges, research by Goldsmiths, University of London, supported by Automation Anywhere, seeks to uncover the main obstacles that organizations must now overcome in order to scale automation and AI, and recognize the true potential of these ground-breaking technologies.
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Automation Anywhere
Published By: Adobe     Published Date: Jun 26, 2019
IDC quantifies the value of Adobe Experience Manager Assets for organizations interviewed at an average of $3.17 million per year per organization over three years, which would result in an average three-year ROI of 366%. Adobe Experience Manager Assets generates this value by: Increasing the return on content investments by improving asset findability and reuse and by reducing redundant content creation efforts Accelerating time to value from marketing and brand campaigns by streamlining asset distribution Improving team productivity through workflow automation Reducing risk associated with the use of outdated or unapproved digital assets
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Adobe
Published By: Adobe     Published Date: Jun 26, 2019
Email marketing still work really well. But the world of email is changing. The inbox is fragmented like never before. Messages have to be more relevant, delivered at the right time, and still be considered important enough to read. If any of the signs in this piece sound familiar, it may be time for your organization to put a plan in place to move from sending emails to developing a marketing automation program that meets the needs of your customers better.
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Adobe
Published By: McAfee APAC     Published Date: Jun 25, 2019
i. How automation and integration can work together to unify people, process, and technology. The security community has begun to embrace automation as a solution to handling tedious, repetitive tasks, allowing skilled staff to focus on more strategic and advanced endeavors. As destructive threats continue to increase, automation balances machine-based analysis with human-based domain knowledge to help organizations achieve optimal workflows in the face of staff shortages and alert fatigue. This SANS survey explores some of the misconceptions and facts around automation and how it can become a natural extension of individuals and teams trying to do their day jobs more effectively.
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McAfee APAC
Published By: HP Inc.     Published Date: Jun 20, 2019
The Future of Work is not just about automation and technology upgrades, but a holistic strategy that aims to leverage digital technologies, attitudes, and behaviors to reinvent the way businesses engage with their employees, partners, and customers to deliver superior experiences that result in sustained competitive advantage. This IDC InfoBrief, sponsored by HP Inc., outlines the key trends, challenges, and priorities for the Future of Work and a framework that organizations can utilize to drive transformation across the three dimensions of Workspace, Workforce, and Workculture to future-proof their organizations for the digitalized era.
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HP Inc.
Published By: KPMG     Published Date: Jun 06, 2019
What impact will the cloud-enabled workplace have on your cybersecurity strategy? This years research shows that organisations are navigating a myriad of both old and new cybersecurity challenges to bring the cloud into scope. Read this to discover: how growing cloud dependency has created distinctive challenges around cyber security what the biggest cyber challenges are for organisations in this context how intelligent automation and machine learning is being used to overcome operational obstacles hampering cloud security a set of cybersecurity considerations for modern IT environments.
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KPMG
Published By: Automation Anywhere APAC     Published Date: May 30, 2019
The University of Melbourne deployed Automation Anywheres Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
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Automation Anywhere APAC
Published By: Rackspace     Published Date: May 28, 2019
Today, it isnt a matter of if youre taking SAP to the cloud but a matter of when, and how youre going to make it happen. Because by moving your SAP workloads to the cloud, you are putting them together with other data streams, advanced analytics and machine learning, to create a powerful combination to better engage customers, empower employees, optimize operations and transform products. This e-book introduces Rackspace as the managed cloud service provider to partner, for moving SAP workloads to Azure. Being certified in all the leading SAP technologies, including hosting services, HANA Operations and HANA Enterprise Cloud (HEC) and having been awarded Microsoft Hosting Partner of the Year five times Rackspace has got the whole SAP on Azure solution covered, from planning to deployment and ongoing management. Check out the case studies of global companies, like Rockwell Automation, The Mosaic Company, Malaysia Airlines and Coats & Clark, to discover how they have benefi
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Rackspace
Published By: VMware SD-WAN by VeloCloud     Published Date: May 21, 2019
As organizations prioritize digital transformation initiatives, many are finding that legacy networks are holding them back. To support new business models, cloud adoption, and an explosion in connected devices, modern networks must support interoperability across data centers, multiple clouds, branch locations, and edge devices. Applications now run at every point on this spectrum, and they are critical to businesses ability to win in hypercompetitive marketplaces. Yet, even as business success has become more dependent on this new architecture, and the amount of data flowing across connections has increased, many organizations still lack a unified approach to management, automation, and security
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VMware SD-WAN by VeloCloud
Published By: Automation Anywhere APAC     Published Date: May 17, 2019
Much has already been said and written about the infiltration of robotic process automation (RPA) and intelligent automation (IA) technologies into the workforce. In truth, its taken the corporate world a while to test, trust and commit to automation at work. To understand how far APAC/ANZ markets have advanced towards acting on these opportunities, the Shared Services and Outsourcing Network (SSON) surveyed the market and found that across the region corporations were forward thinking in building for scale, trusting technology and recognising the need to incorporate robotics into both IT infrastructure and enterprise strategy. This report explains how enterprises across APAC/ANZ are staying ahead of the global wave of RPA, the most popular solutions they are choosing, who the preferred consultants or 'integrators' are, the challenges, and how the digital workforce is being integrated into the human one.
Tags : 
    
Automation Anywhere APAC
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