online tool

Results 1 - 25 of 137Sort Results By: Published Date | Title | Company Name
Published By: ttec     Published Date: Oct 16, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centre and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact centre associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
Tags : 
    
ttec
Published By: ttec     Published Date: Oct 01, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
Tags : 
    
ttec
Published By: Adobe     Published Date: Sep 23, 2019
Like the oxygen we breathe, journey analytics brings life to the customer behind those devices, over time getting to know their favorite pastry choice, when theyre most likely to buy gas, and how long they stay online while in the stations caf. WHY SHOULD THE TARGET AUDIENCE CARE? Business struggle to gain a holistic customer view the skills to identify actionable insights from multichannel data are in short supply. If they could gain a holistic view of customer attributes and behaviors, they could make sure they get the right content at the right time. SUPPORTING CONCEPTS If you want your customers to enjoy seamless, personalized experiences, you need to treat them like people. That means marketing to the person not the device. When you know a customers interests, wants, and needs perhaps even before they do youve succeeded at becoming a true experience business. For some, this may require a shift from analytics as a tool to analytics as a way of life. It may also m
Tags : 
    
Adobe
Published By: Shape Security     Published Date: Sep 12, 2019
Online credentials have been stolen and compromised for almost as long as the Internet has existed. But in the past decade, the frequency of credential theft has increased and the tools and techniques used by cybercriminals have evolved. Theft of user credentials has ramped up significantly for a number of reasons including: Users are reusing the same usernames and passwords across multiple sites Automated tools can take stolen credentials and test them on other sites at a massive scale Many customers have high value assets that are extremely lucrative targets for cyberattacks In this white paper, explore one of the most common threats to retailers credential stuffing and learn how Shape works with major retailers to shut these attacks down.
Tags : 
    
Shape Security
Published By: Marketo     Published Date: Sep 03, 2019
Your website is the hub of interaction between your company and your customers, and in an increasingly competitive digital landscape, today's buyers aren't simply looking for a one-size-fits-all customer experience. Web personalization empowers you to provide more relevant experiences to online visitors and speak to them with personalized messages at scale. It enables you to communicate across all marketing channels with a consistent voice and user experience that builds trust, engagement, revenue, and loyalty. In this ebook, discover how to: Integrate web personalization into your marketing strategy Incorporate cross-channel marketing in your web personalization strategy Create content to maximize the impact of personalization Leverage AI and machine learning to provide personalized web content Measure impact and success Choose the right web personalization tool for you Build a website that accelerates engagement, conversion, and retention by downloading the Introductory Guide to
Tags : 
    
Marketo
Published By: Riskified     Published Date: Aug 06, 2019
Online fraud is becoming more and more sophisticated, as cybercriminals try and keep a step ahead of fraud solutions and tools. One of the results of this arms race is the recent surge in ATO account takeover attacks, a form of fraud which is particularly difficult to detect. In 2017 ATO led to $5.1 billion in losses, a staggering 122% increase over the $2.3 billion lost in 2016.
Tags : 
    
Riskified
Published By: Adobe     Published Date: Jun 26, 2019
Like the oxygen we breathe, journey analytics brings life to the customer behind those devices, over time getting to know their favorite pastry choice, when theyre most likely to buy gas, and how long they stay online while in the stations caf. If you want your customers to enjoy seamless, personalized experiences, you need to treat them like people. That means marketing to the person not the device. When you know a customers interests, wants, and needs perhaps even before they do youve succeeded at becoming a true experience business. For some, this may require a shift from analytics as a tool to analytics as a way of life. It may also mean evolving corporate or office culture.
Tags : 
    
Adobe
Published By: Gigamon     Published Date: Jun 21, 2019
An online threat prevention strategy should be more than a collection of security tools. It needs to be an integrated and intelligent approach. A complete threat prevention solution not only enhances the performance of prevention tools, but it also increases the efficiency of operations teams by enabling them to quickly deploy patches and implement new technology without impacting network performance or relying on maintenance windows. Read this solution brief in local language to learn how you can gain 50% in team productivity.
Tags : 
    
Gigamon
Published By: HotSchedules     Published Date: Jun 19, 2019
Employees already love HotSchedules. In this video we dive into HotSchedules online scheduling tool and learn why managers love it too.
Tags : 
    
HotSchedules
Published By: PGi     Published Date: May 15, 2019
Whether its a webinar or webcast, an online event is one of the smartest ways to connect with your audience. But not all online events are created equal. As with anything in life, your results will only be as good as the tools youre using. Weve collected five of the most common problems people face when producing an event so you can be prepared to fix them (or better yet, avoid them in the first place!).
Tags : 
    
PGi
Published By: Uberall     Published Date: Apr 12, 2019
Your store locator is a critical component on your website; its the moment of truth when an online shopper becomes an offline customer. And while it may seem like a simple tool, there are several key factors that will transform the user experience from functional to best-in-class. See how you can optimize this key aspect of your customer journey.
Tags : 
locator, uberall, store locator, location marketing, local listings
    
Uberall
Published By: Uberall     Published Date: Apr 12, 2019
Consumers search for online reviews for reassurance and greater confidence in their buying decision. As 59% of consumers believe online reviews are just as trustworthy as their friends1, they may well be more influential than you think. Embracing and encouraging customer reviews can seem a little daunting, especially with the prospect of attracting negative reviews. But it doesnt need to be. Not least because more consumers take the time to write positive reviews (49%) than negative (34%)1, but because when managed effectively, negative reviews can make a positive impact on your online reputation, and ultimately your sales. There are of course other factors that can make review management tricky, including a large number of locations, the consistency and timing of the message and a lack of education across the business, to name but a few. This guide is here is to tackle all these challenges and give you practical tools and steps that you can implement straight away, to encourage m
Tags : 
engage; reviews, review management, reputation management, uberall, online reviews
    
Uberall
Published By: Google     Published Date: Jan 24, 2019
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people combined with productivity tools can reach their full potential.
Tags : 
    
Google
Published By: Cisco     Published Date: Dec 20, 2018
Knowledge workers today have a rich portfolio of team collaboration tools to help them get their jobs done, starting with email and encompassing texting, file sharing, online chat and message boards, social media and video conferencing. Yet collaboration across these tools can be a frustrating experience, due to the complexity of the technology and lack of integration. The good news: the application of emerging technologies and artificial intelligence (AI) enables more people to connect when and how they need to. And that makes for more productive teams.
Tags : 
    
Cisco
Published By: SAS     Published Date: Nov 16, 2018
More account openings are taking place through digital devices and online, giving the access and anonymity fraudsters need to steal or fabricate identities. Since credit fraud often starts with a falsified application, it makes sense to have strong tools to monitor loans and credit lines from that point onward. This paper discusses analytics-driven methods for validating applications and spotting trouble at all three stages of bust-out fraud schemes.
Tags : 
    
SAS
Published By: Google     Published Date: Oct 26, 2018
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people combined with productivity tools can reach their full potential.
Tags : 
    
Google
Published By: Google     Published Date: Oct 26, 2018
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people combined with productivity tools can reach their full potential.
Tags : 
    
Google
Published By: Uberall     Published Date: Oct 08, 2018
Your store locator is a critical component on your website; its the moment of truth when an online shopper becomes and offline customer. And while it may seem like a simple tool, there are several key factors that will transform the user experience from functional to best-in-class. See how you can optimize this key aspect of your customer journey.
Tags : 
store, locator, experience, optimize, local marketing, customer journey
    
Uberall
Published By: Iterable     Published Date: Sep 07, 2018
Whether they want tickets for the next Lady Gaga concert, the World Series, the Indianapolis 500, or Hamilton, people are quickly discovering that SeatGeekis the place to find the best selection and great bargains. This relative newcomer to the online ticket business has quickly grown to offer the largest inventory of live event tickets on the web, in addition offering differentiating services like best-bargain ratings and notifications when a fans favorite team or entertainer will be performing nearby. Email and push have been the primary channels for interacting with customers. However, according to Ben Clark, Vice President of Customer Retention, the marketing team previously struggled to deliver consistent, relevant messaging across channels because their email and push tools ran on separate platforms. The old tools were also cumbersome to use and offered limited functionality. Worse yet, they didnt support the teams AI driven, omni-channel marketing strategy, which includes rea
Tags : 
    
Iterable
Published By: CyberSource     Published Date: Aug 31, 2018
Gain a bird's-eye view of how online fraud affects the airline industry Fraud continues to be a major source of revenue loss for the global airline industry. With airlines pushing for more direct bookings and the accelerating use of mobile as a booking platform, incidence of fraud is rising, albeit only slightly. Despite these factors, many airlines are not devoting the necessary resources and tracking the required metrics to measure and control fraud. CyberSource partnered with Phocuswright to benchmark global metrics and trends in fraud management and protection among airlines. The study also explores airline awareness of various fraud-related issues and examines their approaches to and implementation of fraud management tools and services. To learn more, download the study today
Tags : 
    
CyberSource
Published By: Spredfast     Published Date: Aug 24, 2018
Learn how to better connect with your audiences on each social channel. Our 2018 Social Audience Guide breaks down everything you need to know to from demographics, device usage and even site behavior. Start engaging in a more meaningful way, today. Download your guide.
Tags : 
social branding, social media branding, social media marketing courses, social media courses, social media management tools, social media monitoring, social media training, online marketing, social media manager, social media marketing companies, social media analytics, social media marketing, social media software, digital marketing, social media marketing tools, social media monitoring tools, social media agency
    
Spredfast
Published By: Spredfast     Published Date: Aug 24, 2018
Looking for a general primer or quick tactical reference on social marketing? We wrote the 2018 version of the Social Media Pocket Guide for you. In engaging, easy-to-read chapters, the Pocket Guide provides a broad overview of social medias evolution including current themes like pay to play, digital integrations, social care, and more. We also break down the latest tips and tactics for the four most common social objectives and explore specific use cases like product launches, events, and capitalizing on real-time trends. Do you learn by example? This guide is packed with fresh strategy inspiration from 15 different global brands and media properties. Keep The Social Media Pocket Guide on hand as your quick and definitive reference on all things social strategy.
Tags : 
social branding, social media branding, social media marketing courses, social media courses, social media management tools, social media monitoring, social media training, online marketing, social media manager, social media marketing companies, social media analytics, social media marketing, social media software, digital marketing, social media marketing tools, social media monitoring tools, social media agency
    
Spredfast
Published By: Google     Published Date: Aug 23, 2018
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people combined with productivity tools can reach their full potential.
Tags : 
    
Google
Published By: EDF Energy     Published Date: Jul 23, 2018
In your business, you're the hustler. You don't just accept what's in front of you. You challenge it. And you relish the opportunity to do so. So why should it be any different when you compare business energy quotes? The thing is, you don't need to hustle any more to get a great deal on energy. Suppliers automatically give you their best rates online, haggle- free. And EDF Energy give you the tools you need to pull them apart, inspect their offer, and make up your own mind about what's best for your business. Compile and compare the best deal for your business with your Quick Quote Kit.
Tags : 
    
EDF Energy
Published By: Adverity     Published Date: Jun 15, 2018
A Beginner's Guide to Marketing Data Analytics Marketing Data is big & highly fragmented Big data is messy. Its scattered across platforms, its diverse, and in its raw form, its practically unusable. We know, its a painful truth. The fact of the matter is that having a lot of data doesnt necessarily mean that you have the answers to your most pressing questions. Looking for the most relevant bits in your pile of big data is like looking for a needle in a haystack. But don't you worry - we are here to help. This handy e-book will give you a short overview what quality matters, why data is so important and what you need to pay attention to. Best thing is: getting this ebook is super easy. Just fill out the form to the right and voil - your download is ready. Enjoy this read!
Tags : 
marketing business intelligence, saas marketing optimization, measuring marketing performance, roi analytics, automated report generator, performance based marketing, online marketing data, roi metrics, marketing reports, roi reporting, reporting generator, automated reporting tool, marketing dashboard, marketing data, marketing intelligence, report software, marketing reporting, marketing metrics, performance marketing, marketing performance
    
Adverity
Start   Previous   1 2 3 4 5 6    Next    End
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.