help center

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Published By: ttec     Published Date: Oct 16, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance and what that means for customer experiences in the future.
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ttec
Published By: Schneider Electric     Published Date: Oct 11, 2019
Colocation facilities are rapidly designing and building new facilities in order to capitalize on market opportunity. Getting the facility up and running is the first challenge. The second? Recruiting, training, and retaining qualified data center staff. In this webinar, co-hosted by Tony DeSpirito, VP & General Manager Data Center Operations at Schneider Electric, & Brian Gisi, Infrastructure Management & Services Manager at IBM, to access field-tested methods & strategies that can help you: 1. Overcome the worldwide shortage of experienced data center professionals 2. Understand how out-tasking data center operations can benefit you & your clients 3. Identify key characteristics of a strong data center operations partner
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data center, business growth, schneider electric
    
Schneider Electric
Published By: AWS     Published Date: Oct 07, 2019
Armor provides a managed Security-as-a-Service (SECaaS) solution that helps strengthen and unify your AWS, on-premises, and hybrid security to enable rapid detection, prevention, and response to cyberthreats in real timetypically with a lower TCO. Armors protection can be deployed quickly to help boost application availability. This can also play a role in increasing the visibility and overall security awareness across all your apps, no matter where they reside, because they are always operational. This solution also puts the toolslike a Web Application Firewallin place to provide appropriate protection while being managed from a single pane of glass. Your organization can also continue using your existing security resources because Armor provides the integration to unify their offerings with the tools you already have in place. In addition, Armors Security Operation Center (SOC) is incorporated to reduce high threat dwell times (the amount of time a threat has undetected access t
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AWS
Published By: NICE inContact     Published Date: Sep 18, 2019
Ready to step up your revenue in eight easy steps? Get this guide and start transforming your customer experience immediately. Its helped other businesses reach up to 30% of their revenue goal and itll work for your contact center too. This white paper includes strategies for: Empowering and rewarding customer advocates Encouraging and responding to customer feedback Developing a plan for continuous improvement Future-proofing processes and tools
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NICE inContact
Published By: Workday     Published Date: Jul 30, 2019
Driven by the growth and maturation of cloud-based technology, there is an alternative that can help smaller companies continue to grow and remain competitive, and even compete with larger players. With that, the perception of HR as a cost center is no longer the default view. In fact, this new technology wave is transforming HR teams into strategic business partners.
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Workday
Published By: Workday     Published Date: Jul 30, 2019
From reducing costs to driving strategic initiatives, great things happen when finance and HR collaborate. Thats one of the main takeaways of this eBook from CFO.com, which outlines five actionable ways to help your finance and HR teams work better together. Read now to learn how you can help transform HR from a cost center into a profit center.
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Workday
Published By: AWS     Published Date: Jul 24, 2019
Some organizations are reluctant to migrate to the cloud because they believe they will be forced to learn new skills, start using new tools, and adopt new processes. However, by deploying VMware Cloud on AWS, your organization can continue to leverage existing, familiar VMware investments. This on-demand service delivers a powerful hybrid cloud solution, combining an industry leader in virtualization, VMware, with the largest cloud provider, Amazon Web Services (AWS). One of the first solution providers to achieve the VMware Solution Competency and a participant in the AWS Partner Initiative for VMware Cloud on AWS, RoundTower is uniquely qualified to help your organization adopt and optimize VMware Cloud on AWS. Watch this webinar to see how they can extend your on-premises data center to AWS, enabling you to gain increased flexibility, a rapidly scalable environment, and faster time to innovation. Download our webinar to learn How to take advantage of flexible consumption models t
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AWS
Published By: DataCore     Published Date: Jul 10, 2019
With a software-based approach, IT organizations see a better return on their storage investment. DataCores software-defined storage provides improved resource utilization, seamless integration of new technologies, and reduced administrative time - all resulting in lower CAPEX and OPEX, yielding a superior TCO. A survey of 363 DataCore customers found that over half of them (55%) achieved positive ROI within the first year of deployment, and 21% were able to reach positive ROI in less than 6 months. Download this white paper to learn how software-defined storage can help reduce data center infrastructure costs, including guidelines to help you structure your TCO analysis comparison.
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software defined storage, virtualization, storage, storage costs, data center costs, infrastructure costs, tco, roi, total cost of ownership, return on investment, software-defined storage, storage infrastructure
    
DataCore
Published By: Five9     Published Date: Jun 14, 2019
Cloud contact center has been a hot topic in the industry for some time, but moving your contact center to the cloud is no small decision. We understand that migrating your contact center is not something to jump into without considerable due diligence. We also know from our experience working with leading brands, however, that moving the contact center to the cloud pays off and is fast becoming the only way for an organization to embrace the advancements in self-service, intelligent routing and agent assistance that artificial intelligence (AI) will soon deliver. This paper is designed to help evaluate your current contact center as you consider a move to the cloud. Our goal, as always, is to enable you to deliver exceptional customer experiences, and we are here to assist you at every step as you transition to the cloud.
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Five9
Published By: Cisco and NVIDIA Corporation     Published Date: Jun 13, 2019
IT organizations are no longer just a business support function and cost centerthey are expected to drive business as part of the core corporate strategy. Adding to this, IT landscapes continue to increase in complexity, complicating management and innovation. Digital transformation helps IT adapt to these changes. Building a hybrid or multi-cloud IT environment can help you transform successfully. An effective cloud environment can provide: Improved infrastructure management and flexibility More time for IT to focus on strategic projects rather than manage data centers. Better IT cost management In fact, 49% of companies cite modernized IT infrastructure and technologies with increased agility, flexibility, manageability, and security as a digital initiative on their long-term roadmap. To learn more, download this eBook!
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Cisco and NVIDIA Corporation
Published By: Forcepoint     Published Date: Jun 06, 2019
Todays organizations turn to the cloud for all types of productivity-gaining tools including security. Features such as security for mobile users and data loss protection are key, but its also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
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Forcepoint
Published By: VMware     Published Date: Jun 04, 2019
How can a software-defined data center help your company gain a bigger competitive advantage? To help your business stay competitive, your IT organization needs a modern data center that can provide the agility, security, and scalability required to drive innovation and growth in the digital era. Get suggestions and tips for modernizing your data center in this For Dummies guide.
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VMware
Published By: Larsen & Toubro Infotech(LTI)     Published Date: May 30, 2019
Leading technology conglomerate had to renew the current data center agreement, also it was no longer strategic to maintain their own hardware. LTI partnered with Oracle and helped in designing and executing the migration plan that would ensure Zero business disruption without stringent timeline. LTI leveraged a toolkit built by its in-house, dedicated Oracle Innovation and Solution Center (OISC) to help ensure an error-free migration. Benefits i. $1 M Overall Cost saving ii. 40% reduced TAT Download full case study.
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Larsen & Toubro Infotech(LTI)
Published By: Group M_IBM Q2'19     Published Date: May 28, 2019
In our always-on, always-connected world, healthcare consumers expect instant access to customer service, not just from 9 AM to 5 PM. Its often no longer good enough for health plans to staff call centers during standard business hours. Members today typically want to be able to log in and help themselves to the answers they need from self-service channels whenever they want and they want the experience to be highly personal. One contact center benchmark study (see next page) revealed self-service channels can be a win-win for both businesses and consumers.1 When done well, self-service solutions can help businesses improve customer satisfaction while reducing costs. And consumers appreciate the convenience of getting answers quickly and efficiently.
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Group M_IBM Q2'19
Published By: Group M_IBM Q2'19     Published Date: May 28, 2019
The Ohio State University Health Plan manages healthcare insurance benefits and wellness resources for the universitys 29,000 employees, as well as their spouses and dependents. The Ohio State University is one of the nations top 20 public universities, and its Wexner Medical Center ranked #3 among 104 academic medical centers that were included in the 2014 University Health System Consortium Quality and Accountability Study. The health plan, medical center and university work together to help deliver safe, efficient, patient centered care to its members.
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Group M_IBM Q2'19
Published By: Forcepoint     Published Date: May 14, 2019
All Clouds are not Equal Todays organizations turn to the cloud for all types of productivity-gaining tools including security. Features such as security for mobile users and data loss protection are key, but its also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
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Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
All Clouds are not Equal Todays organizations turn to the cloud for all types of productivity-gaining tools including security. Features such as security for mobile users and data loss protection are key, but its also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
Tags : 
    
Forcepoint
Published By: Forcepoint     Published Date: May 14, 2019
All Clouds are not Equal Todays organizations turn to the cloud for all types of productivity-gaining tools including security. Features such as security for mobile users and data loss protection are key, but its also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
Tags : 
    
Forcepoint
Published By: Cisco and NVIDIA Corporation     Published Date: May 06, 2019
IT organizations are no longer just a business support function and cost centerthey are expected to drive business as part of the core corporate strategy. Adding to this, IT landscapes continue to increase in complexity, complicating management and innovation. Digital transformation helps IT adapt to these changes. Building a hybrid or multi-cloud IT environment can help you transform successfully. An effective cloud environment can provide: Improved infrastructure management and flexibility More time for IT to focus on strategic projects rather than manage data centers. Better IT cost management In fact, 49% of companies cite modernized IT infrastructure and technologies with increased agility, flexibility, manageability, and security as a digital initiative on their long-term roadmap.
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Cisco and NVIDIA Corporation
Published By: VMware     Published Date: Apr 09, 2019
To help their business clients unleash innovation and support growth, IT teams need to evolve to a modern data center that is virtualized, software defined and automated, with a consistent operational model for infrastructure and application delivery. In this collection of case studies, we reveal how companies are building more agile, innovative businesses based on VMware solutions.
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VMware
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Mar 28, 2019
Leading technology conglomerate had to renew the current data center agreement, also it was no longer strategic to maintain their own hardware. LTI partnered with Oracle and helped in designing and executing the migration plan that would ensure Zero business disruption without stringent timeline. LTI leveraged a toolkit built by its in-house, dedicated Oracle Innovation and Solution Center (OISC) to help ensure an error-free migration. Download complete case study.
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Larsen & Toubro Infotech(LTI)
Published By: Alibaba Cloud SEA     Published Date: Mar 11, 2019
Many businesses are adopting a multi-cloud infrastructure. However, managing data and communication between multiple cloud environments is often challenging and complex. Therefore, companies often try to find a technical partner that can help them. Companies with on-premise data centers need some type of interconnect to access their products and services hosted on the cloud. The traditional Virtual Private Network (VPN) connection method usually cant meet enterprise speed,stability, security, and compliance requirements.This whitepaper describes the challenges that companies face when building dedicated connections between different cloud environments and how Alibaba Clouds Express Connect is the perfect solution for them
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data center, cloud computing, networking, security, china, global expansion
    
Alibaba Cloud SEA
Published By: MindTouch     Published Date: Mar 08, 2019
Chatbots are hungry and knowledge management is the secret sauce. Chatbots are all the rage. They help customers find information and answers. They help contact centers automate tasks and create considerable efficiency gains. How, then, do organizations ensure their chatbots consistently deliver A+ experiences? The answer is knowledge management. Without the availability of rich, relevant content, chatbots have very little to work with during customer interactions. They wont be able to accurately match user intent with the right information. And thats no good for the customer. How knowledge management changes all that is the topic of our latest whitepaper.
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MindTouch
Published By: CrowdStrike     Published Date: Feb 14, 2019
A SANS Review of CrowdStrike Falcon X While threat intelligence can transform an organization's security posture, it can also be complex and costly for organizations to adopt and operationalize. With that in mind, SANS Analyst Dave Shackleford tested CrowdStrike Falcon XTM threat intelligence and the report of his findings is now available. Falcon X enables cybersecurity teams to automatically analyze malware found on endpoints, find related threats and enrich the results with customized threat intelligence. The SANS Review of Falcon X encapsulates and explains the analysts findings and details how CrowdStrike can help your security operations center (SOC) team make predictive security a reality. Download this report to learn: How intelligence automation, built into the Falcon endpoint protection platform, enables teams, of all skills and sizes, to make better decisions and respond faster How Falcon X performs investigations and delivers actionable intelligence with custom indicat
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CrowdStrike
Published By: Citrix Systems     Published Date: Feb 14, 2019
"Read this white paper to learn how a secure digital workspace can help you put people at the center of IT. Create a happier, more engaged workforce - Deliver the tools that fuel productivity - Remove the temptation for shadow IT - Boost security and simplify management"
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Citrix Systems
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