csp

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Published By: IBM     Published Date: Jul 31, 2015
Commoditization is a serious threat to the telecommunications industry. Most CSPs offer similar services at rates designed to win what has become a price war. As a result, many face decreasing margins and difficulty sustaining differentiation based on prices or products alone. On top of commoditization, CSPs also face competition from OTT providers and an increasingly knowledgeable and demanding customer base. With access to growing amounts of data from an ever-increasing number of sources and devices, todays empowered, savvy consumers know what they want and expect to get it.
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ibm, telco, csps, big data, commoditization, customer retention
    
IBM
Published By: IBM     Published Date: Jul 31, 2015
In its "Restoring Connections" paper based on research of telecommunications firms, IBM s top ranked Institute for Business Value identified actions CSPs can take to reset customer experience and build brand loyalty through innovative, compelling, personalized services based on deep customer insight. Join us as we discuss how to leverage network and subscriber data to create unique customer profiles, personalize engagement, and improve marketing offers.
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ibm, telco, customer analytics, csps, consumer behavior, brand loyalty, personalized engagement, big data
    
IBM
Published By: IBM     Published Date: Jul 31, 2015
In the rapidly changing market, CSPs need big data/analytics plans that focus on customer objectives, business operations and new revenue generation.
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ibm, telecom, csps, big data, analytics plans, business operations, revenue generation
    
IBM
Published By: IBM     Published Date: Jul 27, 2015
Read this whitepaper to look at why network service quality matters to customer loyalty and CSP attitudes to improve it
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customer loyalty, network service quality, communications service providers, service quality metrics, operational performance, customer experience management, cem, cem solution, cem architecture
    
IBM
Published By: IBM     Published Date: Mar 10, 2015
This white paper reviews the finding of recent Heavy Reading research into wireless CSP attitudes to and plans for driving customer loyalty through control of network service quality
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ibm, customer data, customer service, customer loyalty, communications, service providers, big data, customer satisfaction, ip telephony, network architecture, small business networks, tcp/ip protocol, wireless communications, wireless messaging, wireless service providers, customer interaction service, customer relationship management, business intelligence, collaboration, customer experience management
    
IBM
Published By: HP     Published Date: Jan 20, 2015
Big Data is an opportunity for CSPs to create the intelligence for operating networks more efficiently, to analyze the success of the services that telcos are offering, and to create a better personal experience for their customers. Learn how to leverage the Big Data opportunity.
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big data, hp haven, scalable, secure data platform, ecosystem, security
    
HP
Published By: Tribold.com     Published Date: May 09, 2013
Enterprise Product Management is essential for CSPs seeking to secure and enhance their market positions. The complexity of CSP product offerings creates a business environment that is slow and ill-equipped to meet ever-growing customer demands.
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tribold, tribold epm, plm, product lifecycle management, enterprise product management
    
Tribold.com
Published By: Aria Systems     Published Date: Dec 19, 2012
The following questions were posed by Aria Systems to Debra Osswald, research vice president of IDC's Communications Service Provider (CSP) Operations program, on behalf of Aria Systems customers.
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saas, billing, subscription, management
    
Aria Systems
Published By: HiDef Corporate     Published Date: Jul 08, 2011
This new Frost & Sullivan executive brief explores today's trends in audio conferencing, the impact of a diverse user base and how pricing models are evolving to match use.
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citrix hidef, audio conferencing trends, frost & sullivan, pricing models, user experience, csp, web based administration, enterprise resource planning, enterprise software, voice over ip, spend management
    
HiDef Corporate
Published By: Unitek Education     Published Date: Jan 08, 2009
Unitek's CCNA boot camp is taught by a certified industry expert, who is adept at not just CCNA curriculum, but also teaches CCNP and CSP1 (Cisco high-end security track) tracks. The instructor is also a Unitek consultant, and spends a significant portion of his time providing high-end network infrastructure consulting services. A true industry expert!!
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unitek, ccna, ccna boot camp, ccna curriculum, cisco high-end security track, network infrastructure, cisco ccna, it career advancement, cisco certification, network security certification, software development certification
    
Unitek Education
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