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Published By: Zendesk     Published Date: Dec 10, 2018
“O cliente tem sempre a razão” é uma máxima que a Zendesk leva muito a sério. O que o cliente quer? O que ele precisa? Esse é o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporações para que elas atendam, sem interrupções e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e análises nas suas interações com os consumidores. Nesse ebook, você verá como organizações como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experiências do cliente otimizadas e simples. Você aprenderá sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalização e manutenção de operações de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avançados para maximizar a produtividade ? A descoberta de informações sobre os c
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Zendesk
Published By: VMware     Published Date: Dec 10, 2018
Healthcare IT is in the midst of a revolution. Far from its leaky-ceiling basement beginnings, healthcare information technology (HIT) is now a strategic business differentiator with a key to the executive washroom. Challenged to innovate new patient and provider application services while maintaining traditional client-server applications, HIT teams are seeking ways to ensure investments in the management and maintenance of traditional systems don’t prevent the delivery of new digital experiences now and into the future. To find out more download this eBook today.
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VMware
Published By: Infosys     Published Date: Dec 03, 2018
Data is a truly inexhaustible resource for an organization. It creates endless possibilities to make data do more. As a technology partner of hundreds of organizations around the world, Infosys helps clients navigate the journey from their current state to the next. Facilitating clients’ transition into data-native enterprises is a crucial part. To understand how companies are using data analytics today and their expectations in a world of endless possibilities with data, we recently commissioned an independent survey of 1,062 senior executives from organizations with annual revenues exceeding US$ 1 billion, in the United States, Europe, Australia, and New Zealand. The respondents were from business and technology roles, who were decision makers, program managers and external consultants; represented 12 industries, grouped into seven industry clusters, such as, consumer goods, retail and logistics, energy and utilities, financial services and insurance, healthcare and life sciences, h
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Infosys
Published By: Dell EMC     Published Date: Nov 26, 2018
La technologie Dell EMC pour l’industrie exploite le stockage, les stations de travail et le calcul hautes performances en combinant leurs fonctionnalités pour améliorer les produits, développer des processus de conception et de production plus efficaces et répondre aux préférences en constante évolution des clients. La collecte, l’assemblage et l’intégration d’un nombre croissant de données dans l’ensemble de l’écosystéme, de la modélisation du produit aux tendances d’aprés-vente, font de l’usine numérique une réalité puissante et nécessaire dans l’environnement de production. En savoir plus sur les solutions Dell en collaboration Intel® Xeon® processors
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Dell EMC
Published By: Dell EMC     Published Date: Nov 26, 2018
La tecnologia Dell EMC per la produzione digitale sfrutta le funzionalità combinate di workstation, HPC e storage per offrire prodotti migliori e processi di progettazione e produzione più efficienti, nonché per soddisfare le preferenze in rapida evoluzione dei clienti. La raccolta, il confronto e la sintesi di una quantità di dati sempre maggiore nell'intero ecosistema, dalla modellazione dei prodotti alle tendenze post-vendita, stanno facendo della produzione digitale una realtà potente e necessaria nello scenario della produzione. Scopri di più sulle soluzioni Dell in collaborazione con Intel® Xeon® processors
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Dell EMC
Published By: Dell EMC EMEA     Published Date: Nov 26, 2018
En décembre2017, Dell a demandé à ForresterConsulting de mener une étude pour déterminer comment les organisations d'entreprises sont structurées en termes de services informatiques. L'étude a exploré deux types de profils technologiques, les contrôleurs numériques et les transformateurs numériques, ainsi que les tendances et défis rencontrés dans l'approvisionnement en ordinateurs. Les contrôleurs numériques sont souvent associés à l'approche descendante, la structure linéaire, et mettent l'accent sur la sécurité et l'exactitude. En revanche, les transformateurs numériques mettent l'accent sur l'innovation, s'orientent vers l'employé et le client, et donnent la priorité à la rapidité et la souplesse. En comprenant les deux groupes, les entreprises peuvent surmonter les défis qui découlent de la gestion du cycle de vie des ordinateurs. En investissant dans les outils de gestion des ordinateurs existants et en s'associant avec une entreprise spécialisée dans le déploiement et la gestion
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Dell EMC EMEA
Published By: Dell EMC EMEA     Published Date: Nov 22, 2018
Le mode de gestion traditionnel du cycle de vie des PC est inefficace autant que coûteux et chronophage pour votre entreprise. L’offre PCaaS (PC as a service) de Dell EMC vous permet de transformer l’approche de gestion de l’infrastructure IT de votre entreprise. La technologie PCaaS vous donne accès à un portefeuille de périphériques clients maintes fois récompensé pour leurs performances et leur qualité. Nous avons développé pour chacun des rôles définis des composants matériels conçus pour répondre à leurs besoins spécifiques. En savoir plus sur les solutions Dell en collaboration avec Intel®.
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Dell EMC EMEA
Published By: Ahead     Published Date: Nov 15, 2018
As organizations are moving to AWS to gain the operational efficiencies of the cloud, they’re realizing the importance of a well-architected framework. This framework, which consists of twelve pillars, is wellintended, secure, and compliant, but is not exactly easy to achieve. Our clients frequently tell us that two pillars in particular--Security and Cost Optimization--are the most difficult to get right. This is partially because while advanced tooling is required to manage cloud complexities and compliance, selecting, deploying, and operating these tools is costly and burdensome. Without optimizing your environment for these two pillars, you are preventing your organization from scaling up. This has resulted in many businesses that are restricted to a minimal use of AWS, negating any benefit of having adopted the cloud in the first place. AHEAD uses the AWS Well-Architected Framework, which will walk you through common missteps and how to get it right.
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Ahead
Published By: Spredfast     Published Date: Nov 15, 2018
Can chatbots provide a great customer experience? Watch how top brands automate social customer service practices. You'll learn how to enhance agent workflows and use AI to better connect with the people you care about most.
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social media customer support, social media manager, social media customer service, social customer service, media com customer service, social customer care, social media and customer service, customer service through social media
    
Spredfast
Published By: Group M_IBM Q418     Published Date: Nov 13, 2018
The financial industry is experiencing a significant challenge when it comes to maintaining and establishing trust in its relationships with clients. Customers battered by the constant barrage of publicized data incursions and security breaches are highly sensitized to those signs in their own dealings. They find it difficult to accept any disruption in either their business or their personal financial activities and are easily frightened away from organizations that they perceive as risky.
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Group M_IBM Q418
Published By: Dell     Published Date: Nov 12, 2018
IT professionals need tools that make the never-ending log of tasks they face daily, more manageable. While tools like Intel® Active Management Technology (AMT), which is part of the set of Intel vPro™ technologies, can improve management capabilities, learning the software can take time. Download this report today to learn how Dell Client Command Suite can lessen the administrative burden and help your admins maximize their daily productivity.
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Dell
Published By: Mitel     Published Date: Nov 08, 2018
Le consommateur d'aujourd'hui est en constante évolution. Toujours plus mobile, imprévisible et exigeant, ce nouveau consommateur a le monde à portée de main. De plus, devenu mobile, il crée et contrôle le contenu d'Internet. Avec le poids que donnent les plateformes sociales à tout consommateur, les premières impressions n'ont jamais été aussi importantes. La commodité et la flexibilité sont essentielles, au point que la meilleure expérience client est souvent celle qui comporte le moinsde contact avec le client.
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wireless communication, audio conferencing, communications systems, video conferencing, cloud-based unified communications, enterprise voice, unified messaging, collaboration portal
    
Mitel
Published By: Mitel     Published Date: Nov 08, 2018
Travailler dans le secteur des technologies de l’information n’a jamais été aussi excitant, vu la façon dont la technologie améliore nos modes de travail et de communication au quotidien. Qu’il s’agisse des terminaux mobiles, des analyses en temps réel ou du cloud, les technologies actuelles s’adaptent parfaitement aux objectifs de l’entreprise et lui permettent d’augmenter sa productivité, de réduire ses coûts et d’améliorer le service à sa clientèle. L’ère du numérique redéfinit nos rôles en tant que dirigeants d’entreprise. De nos jours, il est indispensable de développer une plate-forme robuste proposant des solutions de communication et de collaboration simples et fluides.
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wireless communication, audio conferencing, communications systems, video conferencing, cloud-based unified communications, enterprise voice, unified messaging, collaboration portal
    
Mitel
Published By: Mitel     Published Date: Nov 08, 2018
Pour offrir une expérience client plus personnalisée, les entreprises pourront compter sur l’allié insoupçonné que sont les machines. Des plus petits capteurs aux centres de contact utilisant l’intelligence artificielle, les technologies basées sur les machines peuvent aider les entreprises à mieux comprendre, servir et contacter leurs clients. Une récente enquête menée dans six pays et auprès de 2 500 décideurs informatiques révèle que les entreprises considèrent quasi universellement que les technologies basées sur les machines apportent une valeur ajoutée substantielle dans le cadre d’une expérience client plus personnalisée.
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wireless communication, audio conferencing, communications systems, video conferencing, cloud-based unified communications, enterprise voice, unified messaging, collaboration portal
    
Mitel
Published By: PGi     Published Date: Nov 07, 2018
Vous n’envisageriez pas une conversation téléphonique cruciale avec un investisseur, un événement clients ou une réunion avec une partie prenante qui aurait lieu dans l’aire ouverte de votre bureau. Alors pourquoi organiseriez-vous un évènement virtuel important sur une plateforme dont les caractéristiques favorisent la collaboration et le travail en équipe pour un petit groupe ?
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PGi
Published By: Trifacta     Published Date: Oct 25, 2018
Pourquoi le data preparation est-il un investissement rentable ? Lors de l’adoption d’une solution de préparation de données, il est important de mesurer le retour sur investissement. Dans ce guide, vous pourrez lire le témoignage de cinq clients de Trifacta de différents secteurs qui ont tous utilisé une approche différente afin de mesurer le retour sur investissement. Téléchargez notre guide pour mieux appréhender la rentabilité des plateformes de préparation des données qui permettent: Une réduction du temps de préparation des données Une réduction des coûts de licences de logiciels Un développement de son activité Une amélioration de la qualité des données Une mise sur le marché plus rapide des produits
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Trifacta
Published By: Adobe     Published Date: Oct 24, 2018
The report combines data from a February 2018 executive survey of 401 email marketers and documented ESP demos related to three key themes. We also utilized vendor questionnaires and our near two-decades of knowledge of the providers in this sector. One-on-one phone interviews with several of the marketers who use these tools and our executive survey clients provided satisfaction data. The methodology details our entire recipe, but readers can feel confident in knowing that our vendor evaluation process is objective and does not stem from one analyst’s singular point of view. This guide also includes our analysis and perspective on vendors that did not for a variety of reasons participate in this research.
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Adobe
Published By: Group M_IBM Q418     Published Date: Oct 23, 2018
Trust can be viewed as a key factor amongst clients and service providers working together towards preparing for readiness with the EU General Data Protection Regulation (GDPR). These stringent regulations come into force in May 2018 to ensure that personal data is processed adhering to strict privacy and security requirements.
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Group M_IBM Q418
Published By: Carbonite     Published Date: Oct 10, 2018
Overview Key Challenges Organizations still struggle with communication between data owners and those responsible for administering DLP systems, leading to technology-driven — rather than business-driven — implementations. Many clients who deploy enterprise DLP systems struggle to get out of the initial phases of discovering and monitoring data flows, never realizing the potential benefits of deeper data analytics or applying appropriate data protections. DLP as a technology has a reputation of being a high-maintenance control — incomplete deployments are common, tuning is a never-ending process, lack of organization buy-in is low, and calculations of ROI are complex.
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Carbonite
Published By: Spectrum Enterprise     Published Date: Oct 10, 2018
To thrive in today’s global business economy, you need voice systems that keep your clients connected and your employees productive. Spectrum Enterprise provides next generation communications solutions that deliver superior quality and cost advantages with modern collaboration features to keep your workforce and clients connected.
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Spectrum Enterprise
Published By: Pure Storage     Published Date: Oct 09, 2018
Oggi la continuità operativa è fondamentale per qualsiasi azienda. Le imprese sono coinvolte in una trasformazione digitale profonda e si rivolgono all’IT per tutte le attività più mission-critical. I tempi di fermo possono arrivare a paralizzare l’intera organizzazione: le aziende più resilienti sono in grado di gestire i guasti tecnologici e fare in modo che l’azienda resti sempre operativa e funzionante. Garantire la business continuity, infatti, significa garantire maggiore vantaggio competitivo, maggiore coinvolgimento dei clienti e maggiore innovazione. Tuttavia, il raggiungimento di una business continuity di alto livello, con Recovery Point Objective (RPO) e Recovery Time Objective (RTO) pari a zero, è tipica delle imprese di grandi dimensioni che, proprio perché grandi, possono sostenere gli investimenti necessari e gestire la complessità associata. Per la maggior parte delle aziende, i costi di una business continuity di alto livello sono sempre risultati eccessivi. Oggi la s
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Pure Storage
Published By: PGi     Published Date: Oct 01, 2018
Actuellement, les entreprises et les équipes se dispersent de plus en plus et la vitesse pour mener des affaires s’accélère. Ces deux réalités mettent en relief le besoin croissant d’outils fiables permettant aux équipes de travailler, collaborer et engager les clients et les membres de l’équipe avec succès et d’une manière judicieuse. Les webminaires et les conférences web peuvent donner à votre personnel les capacités pour y parvenir.
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PGi
Published By: KPMG     Published Date: Sep 20, 2018
Our client's critical back office systems hadn't kept pace with it's aggressive growth. The software had been customized over the years and had become costly and complex to operate. We know how to get things done.
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kpmg, business transformation
    
KPMG
Published By: KPMG     Published Date: Sep 20, 2018
Our client had grown significantly over the years through organic and inorganic growth which had expanded its global footprint and service offerings. We deliver results that matter.
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kpmg, business transformation
    
KPMG
Published By: KPMG     Published Date: Sep 20, 2018
Our client had historically robust financial performance and was under pressure to make smarter and faster decisions at a reduced structural cost while still sustaining growth. We know how your business works.
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kpmg, business transformation
    
KPMG
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