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Published By: ConnectWise     Published Date: Aug 22, 2019
ConnectWise has helped more than 5,000 companies like yours create new practice areas for managed services to build upon their monthly recurring revenue. We’re confident that with the right tools and support, incorporating managed services into your existing portfolio is easy. Use these strategies and tips to sell the value of managed services to your clients.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor. The better your agreement, the more you and your clients benefit.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
ConnectWise Inc. has helped countless technology professionals reconfigure their businesses for the future by adding new practice areas and building monthly recurring revenue. The Ultimate Guide to As-A-Service will help you navigate these important business expansions with confidence. This guide covers everything from business planning to client retention.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Profits are the name of the game for a lot of technology solution providers, but keeping them coming in the door isn’t always simple. Building a solid foundation starts with a strong, efficient sales team. This eBook helps outline the five keys to creating and maintaining a well-oiled sales machine that allows you to bring in more business and encourage recurring revenue from your existing clients.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Start new client relationships off right with professional looking, timely, and accurate sales proposals that demonstrate the excellent customer service clients should expect from your organization. Quote and proposal automation speeds up the sales closing process. It allows sales professionals to spend less time on administration and more time doing what they do best—selling. Automate the quote and proposal process so your organization can quote and close more deals, leading to stronger sales revenue.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Switching to a managed services model where clients pay you a fixed monthly rate to manage their entire IT infrastructure. If done correctly, this transition can be a lifeline to reliable revenue in a shifting market. Making the transition from an unsteady break-fix model to a proactive managed services model will require a systematic plan with well-thought-out steps that range from understanding your target market to implementing essential automation. If you’re considering becoming a managed service provider (MSP), these six steps can help. As you read through them, keep in mind that the best strategy is to have a strategy.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
There is a better way to master your client’s network, and it all begins with better network management strategies and tools that go beyond endpoint management alone. With these new solutions, you can drive down wait times through dynamic self-help options, see all of the device connections to take action before something goes wrong, and script out solutions for common problems—all from information in one easy and convenient place.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Patches correct bugs, flaws and provide enhancements, which can prevent potential user impact, improve user experience and potentially save your technicians time researching and repairing issues that could have already been resolved or prevented with an existing update. Clients generally understand that their systems need to be patched, but they likely do not have the expertise to comfortably approve and install patches without help. When operating within the IT services industry, patching is one of the first areas that competitors auditing your clients will assess. Developing best practices to manage the risks associated with the approval and deployment of patches is critical to your IT department's service offering.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
The benefits—or lack—of a solid RMM will significantly impact your Technology Teams and your customers. During the selection process, it’s important to compare options and determine which product best meets your company’s needs. When searching for the right RMM solution, make sure you consider your clients’ needs as well as your own. You want a solution you can trust, that’s also a leader in the industry. Don’t settle on an RMM until you analyze the following 10 aspects of the solution.
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ConnectWise
Published By: Dell EMC Storage     Published Date: Aug 15, 2019
Perseguire l'agilità per influire realmente sulla trasformazione dell'attività richiede l'adozione del rinnovo del data center come competenza principale. Per questo è fondamentale disporre dell'infrastruttura IT più aggiornata che possa supportare la portata e la complessità di un ambiente tecnologico in evoluzione. Le aziende devono sostenere questo imperativo adottando principi di data center definito dal software, eseguendo il rinnovo e automatizzando i processi di gestione dell'IT. Quelle che agiscono in tal modo, favoriranno l'innovazione aziendale e offriranno un'esperienza del cliente superiore con tecnologie aziendali veloci, sicure e affidabili. A dicembre 2018, Dell Technologies ha commissionato a Forrester Consulting la valutazione del valore per il business dell'infrastruttura moderna nei data center aziendali. Per analizzare questo argomento, Forrester ha condotto una survey online su 508 responsabili delle decisioni in ambito di tecnologia dell'infrastruttura IT. Questo
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Aug 15, 2019
L’agilité nécessaire à la transformation en profondeur de l’entreprise ne peut être atteinte qu’en adoptant la modernisation du datacenter en tant que compétence principale. À cette fin, disposer d’une infrastructure IT parfaitement à jour et capable de prendre en charge l’étendue et la complexité d’un environnement technologique changeant est essentiel. Pour satisfaire cet impératif, les sociétés doivent adopter les principes du datacenter géré via une base logicielle, s’engager dans la modernisation et automatiser leurs processus de gestion informatique. Ce faisant, elles accéléreront l’innovation et proposeront des expériences client de qualité supérieure avec des technologies métiers rapides, sécurisées et fiables. En décembre 2018, Dell Technologies a chargé Forrester Consulting d’évaluer les principaux atouts d’une infrastructure moderne dans les datacenters des sociétés. Pour apporter des éléments de réponse, Forrester a mené une enquête en ligne auprès de 508 décideurs en matiè
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Dell EMC Storage
Published By: Dell EMC Storage     Published Date: Aug 15, 2019
Para lograr la agilidad y generar un impacto real en la transformación comercial, se debe adoptar la modernización del centro de datos como una competencia principal. Es crucial tener la infraestructura de TI más actualizada para ser compatible con la escala y la complejidad de un panorama de tecnología cambiante. Las empresas deben incorporar este imperativo mediante la adopción de los principios del centro de datos definido por software y la modernización, además de la automatización de sus procesos de gestión de TI. Quienes lo hagan, impulsarán la innovación del negocio y ofrecerán experiencias de cliente superiores con una tecnología empresarial rápida, segura y confiable. En diciembre de 2018, Dell Technologies encargó a Forrester Consulting la evaluación del valor comercial de infraestructuras modernas en centros de datos empresariales. Forrester realizó una encuesta en línea a 508 tomadores de decisiones tecnológicas de infraestructura de TI en empresas en siete países para expl
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Dell EMC Storage
Published By: Group M_IBM Q3'19     Published Date: Aug 13, 2019
In the Garage, you work side by side with IBM experts to create first-of-a-kind MVPs, experiment with emerging technologies and quickly learn from failures. In this webinar hear from Ed Forman, Partner of Cognitive Process Transformation at IBM. Ed has partnered with organizations across industries including automotive, life sciences, financial services and telecommunications. In his work with the IBM Garage he has helped shape an award-winning method for innovation that has transformed business models for Fortune 500 clients. Listen to this 30-minute presentation to find out more.
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Group M_IBM Q3'19
Published By: Group M_IBM Q3'19     Published Date: Aug 13, 2019
In the Garage, you work side by side with IBM experts to create first-of-a-kind MVPs, experiment with emerging technologies and quickly learn from failures. In this webinar hear from Ed Forman, Partner of Cognitive Process Transformation at IBM. Ed has partnered with organizations across industries including automotive, life sciences, financial services and telecommunications. In his work with the IBM Garage he has helped shape an award-winning method for innovation that has transformed business models for Fortune 500 clients. Listen to this 30-minute presentation to find out more.
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Group M_IBM Q3'19
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Aug 13, 2019
The client, under a managed services contract for infrastructure services, was dissatisfied with the existing service provider due to stagnant quality of support, lack of innovation and inferior/ deteriorating end user. They wanted reduced downtime and optimal operational metric, and enhanced end-user experience. LTI helped in executing a series of interventions as part of the “Amplified Outcomes” support model. Business benefits a. 30% reduction in TCO b. 65% reduction in alerts c. 70% reduction in P1 tickets
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Larsen & Toubro Infotech(LTI)
Published By: Right Networks     Published Date: Aug 13, 2019
A FREE guide to the process of securing your client’s data.
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Right Networks
Published By: Right Networks     Published Date: Aug 13, 2019
Transforming your firm doesn’t happen overnight. It takes time, patience and planning. However, the value of moving away from the old, transaction-based way of doing business and into a more modern model is immense. Consider getting to a place where you’ve built a cloud technology infrastructure that allows staff and clients to collaborate via access to real-time data and documents. Where you are running at peak efficiency. Build a business that’s modern. One that allows you to be a leader, not mired down in transactional work. It can be a reality. Our 3-step guide, courtesy of our friends at Rootworks, can help you transform your firm into one that will last well into the future and secure your legacy.
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Right Networks
Published By: Right Networks     Published Date: Aug 13, 2019
For Denise Bailey, Principal at Elliot Davis, staying on top of the latest accounting technologies is a critical component of her job – and one that she’s extremely passionate. When evaluating new technologies, Denise puts a premium on security, customer service, and a flexible integrations environment. Read the full story to learn how the firm and its QuickBooks Desktop Enterprise clients have benefited from anytime/anywhere access and enhanced security with a cloud hosting.
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Right Networks
Published By: Group M_IBM Q3'19     Published Date: Aug 12, 2019
IBM rarely, if ever publicly, talks about the future of IBM Z. When IBM's sales managers have a oneon-one client conversation (under NDA), they might inform the customer about the next processor, but the company rarely talks about the mid- to long-term future publicly. An obvious reason for this is not to disrupt sales, but at the same time, IBM believes that it is sometimes working on problems that the market might not know it has yet. IBM felt that it was doing a disservice to its current and future customers by not being more open, which is why Tarun Chopra, director, Product Management for IBM Systems, and Ross Mauri, general manager, IBM Z, agreed to talk to IDC about the future of IBM Z. In these conversations, IBM was not putting a date on any of the topics it was willing to discuss. But the company was willing to talk about where it is investing R&D dollars and skills.
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Group M_IBM Q3'19
Published By: Artemis Health     Published Date: Aug 08, 2019
The benefits landscape is constantly shifting, and it’s hard for brokers and consultants to keep up with the latest best practices. The key to making great recommendations? Great data. In this whitepaper, you’ll discover: • How a data solution can offer actionable insights in just 1 hour a week • The advantages of a data platform for serving the entire book of business • How more brokers and consultants acknowledge data as a competitive advantage
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Artemis Health
Published By: InMoment     Published Date: Aug 08, 2019
According to research from Digital Banking Report2, FinServ organizations must focus on five crucial CX priorities in order to meet the needs of their evolving clients: -Digital Experience Enhancement -Advanced Analytics for Personalization -Omnichannel Engagement -Proactive Sales and Advisory -Lifetime Engagement
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InMoment
Published By: SAP Concur     Published Date: Aug 07, 2019
"Companies need to provide a seamless experience for their road warriors who are traversing the globe in search of new clients, attending conferences, exploring new business opportunities and checking on projects. The goal of automating the T&E function isn’t just to save the company time and money, although that is a significant consideration. With policies in place, companies can ensure that business travelers are adhering to allowances for meals, hotels and other travel-related expenses. Companies that establish clear policies for how employees can book and pay for travel — and which vendors to use — can negotiate discounts and rewards with hotels, rental car agencies and airlines. In addition to the financial benefits of an expense management policy, employee satisfaction is also at stake. Creating a realistic travel policy that is clear, simple and easily accessible makes employees happy. A quick and hassle-free travel expense management process reduces traveler stress, enabling
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SAP Concur
Published By: Stripe     Published Date: Aug 06, 2019
Payments are essential to the success of marketplaces and platforms that connect buyers to sellers, where transactions are a critical component of customers’ satisfaction. Sellers seek fast and flexible payouts, while both sellers and buyers look for an integrated and seamless experience. With the increasing complexity of multi-party transactions on platforms, these expectations are difficult to meet. Stripe commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Stripe Connect, an offering that allows marketplaces and platforms to accept payments from and send payouts to third parties. Forrester’s interviews with four existing Stripe clients and subsequent financial analysis found that an organization based on these interviewed organizations experienced benefits of $6.1 million over three years versus costs of $1.3 million, adding up to a net present value (NPV) of $4.
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payment solutions, payment processing, pci compliance, platform as a service (paas), business payment solutions
    
Stripe
Published By: Infosys Limited     Published Date: Aug 02, 2019
Cloud along with other technologies such as Big Data, Internet of Things, Artificial Intelligence and Blockchain have made it possible for enterprise to have bolder visions for the future. The new technologies motivate them to accelerate their digital transformation journey and deliver more rewarding experiences to clients.
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Infosys Limited
Published By: Infosys Limited     Published Date: Aug 02, 2019
The consumer packaged goods landscape is a sum of many complex and moving parts – a demanding and ever changing customer universe, with a subset of digital natives; a complex distribution system; and legacy IT systems from internal silos and mergers. In such a dynamic environment, we help our clients accelerate growth by transforming their organization to become a thriving Live Enterprise by augmenting their core digital capabilities. The cloud is an integral part of this digital transformation ushering CPG enterprises into a new era of hyper performance. Cloud promises to deliver several significant benefits including reduced costs, increased scalability, flexibility, and agility, leading to improved business performance and therefore growth. To better understand the specifics of cloud initiatives, we surveyed 167 senior executives from organizations in the CRL industry, with over USD 1 billion in revenues across the United States, Europe, Australia and New Zealand. Download thi
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Infosys Limited
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