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Published By: Oracle     Published Date: Aug 15, 2013
As an HR leader, what keeps you up at night? Is it meeting your executives demands for a greater contribution to the companys strategic vision? Is it the requests to cut operational costs while simultaneously increasing efficiency? Most likely its the daunting combination of the two. HR success today means: Streamlining core HR processes to eliminate waste and increase staff productivity Ensuring that your talent strategy aligns with company goals and drives bottom line success Investing in the right technology to ensure both local agility and global scalability
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oracle hcm, enterprise applications, human resource technology
    
Oracle
Published By: Oracle     Published Date: Jul 27, 2015
Analytics are changing how every company department does business. However, most HR departments are struggling to fully take advantage of analytics to unlock the true potential of their workforce.
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hr analytics, hr departments, workforce, human resources, management requests, hr management, quality employees
    
Oracle
Published By: Oracle     Published Date: Oct 20, 2017
Databases have long served as the lifeline of the business. Therefore, it is no surprise that performance has always been top of mind. Whether it be a traditional row-formatted database to handle millions of transactions a day or a columnar database for advanced analytics to help uncover deep insights about the business, the goal is to service all requests as quickly as possible. This is especially true as organizations look to gain an edge on their competition by analyzing data from their transactional (OLTP) database to make more informed business decisions. The traditional model (see Figure 1) for doing this leverages two separate sets of resources, with an ETL being required to transfer the data from the OLTP database to a data warehouse for analysis. Two obvious problems exist with this implementation. First, I/O bottlenecks can quickly arise because the databases reside on disk and second, analysis is constantly being done on stale data. In-memory databases have helped address p
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Oracle
Published By: Oracle CX     Published Date: Oct 20, 2017
Databases have long served as the lifeline of the business. Therefore, it is no surprise that performance has always been top of mind. Whether it be a traditional row-formatted database to handle millions of transactions a day or a columnar database for advanced analytics to help uncover deep insights about the business, the goal is to service all requests as quickly as possible. This is especially true as organizations look to gain an edge on their competition by analyzing data from their transactional (OLTP) database to make more informed business decisions. The traditional model (see Figure 1) for doing this leverages two separate sets of resources, with an ETL being required to transfer the data from the OLTP database to a data warehouse for analysis. Two obvious problems exist with this implementation. First, I/O bottlenecks can quickly arise because the databases reside on disk and second, analysis is constantly being done on stale data. In-memory databases have helped address p
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Oracle CX
Published By: OutSystems     Published Date: Apr 01, 2014
This paper takes a look at reasons behind why IT is struggling to innovate and how you can fix this problem.
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it innovation, inefficiency, new service, change requests, budget, resources, skills, software development
    
OutSystems
Published By: Pega     Published Date: Apr 04, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is Why?. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega
Published By: Pega     Published Date: Aug 12, 2016
Todays banks are facing enormous pressures that include regulatory requirements, hefty penalties, increasing customer service demands, and ferocious competition from other financial institutions rapidly embracing customer-centric technology. Despite these challenges, banks cant afford to scale down any efforts to ensure the highest standards of customer service
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pega, customer service, finextra, service requests, inquiry handling
    
Pega
Published By: Pega     Published Date: May 24, 2016
It is no secret banks are losing customers, and fast. A recent Finextra/Pegasystems survey pegs that 78% of banks have lost business in the last 12 months. The question is Why?. It all comes down to engaging with customers before, during and even after the sales process. Nearly all banks are struggling with the impact of client due diligence and KYC (know your customer) regulation on their onboarding processes, and are painfully aware that lack of speed, process visibility and repeat data requests are frustrating their corporate customers. The same holds true for service, where corporates are crying out for improvement, as well as omni-channel access and quick turnaround of service requests and inquiries. To stop the sales decline, banks need to begin doing all these things well. They will then be more competitive in the market as well as retain and win new business. Download this research study and gain a better understanding of how banks can better meet the needs of their customers
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Pega
Published By: PGi     Published Date: Feb 19, 2019
Does your platform truly inspire and empower your people, or is it a #fail that causes a lot of headaches, complaints and IT help requests? Weve heard and seen it all, and weve found five key reasons why people hate collaboration platforms.
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PGi
Published By: Progress     Published Date: Jan 22, 2019
With expectations high and requests coming from every direction, it is crucial you set strategic goals and objectives for your team that quickly drive results. But how do you set your priorities? How do you get the right mix of quick short-term wins and long-term strategic initiatives? And all the while keeping your customers, organization and stakeholders happy while ensuring the internal processes and technology are in place to support them. We will answer these questions and more in this on-demand webinar.
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Progress
Published By: Proofpoint     Published Date: Apr 22, 2010
This whitepaper addresses the key e-discovery challenges facing legal and IT departments today, form the impact of regulations such as the Federal Rules of Civil Procedure (FRCP) to the technology required to deal with them. Finally, this paper describes how businesses can develop a proactive strategy to deal with e-discovery requests in the event of litigation, saving time and money in the process.
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proofpoint, email archiving, e-discovery, federal rules of civil procedure, frcp, electronic data, search and retrieval of messages, email security
    
Proofpoint
Published By: Pure Storage     Published Date: Nov 02, 2017
FlashBlade fabric modules implement a unified network that connects all blades to each other and to the data center network. With full connectivity, all blades can serve as client connection endpoints, as authorities that process client requests, and as storage managers that transfer data to and from flash and NVRAM.
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storage systems, network, hardware components, architectural, storage software, integrated software
    
Pure Storage
Published By: RackSpace Hosting     Published Date: Apr 16, 2010
Because of the critical nature of E-commerce, a web hosting solution that provides constant and reliable internet connectivity is often required in order to accommodate transactional requests from the organizations' consumers.
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rackspace hosting, pci dss, e-commerce strategy, web hosting solution, security, pci compliance, colocation and web hosting
    
RackSpace Hosting
Published By: Red Hat     Published Date: Nov 30, 2015
FICO, a financial services provider, wanted to address small-to-medium business (SMB) and midmarket customer requests for solutions without on-premise installation. To transition from an on-premise model to a cloud- and services-based infrastructure, FICO chose to build an OpenStack cloud using Red Hat solutions, including OpenShift by Red Hat and Red Hat Enterprise Linux OpenStack Platform. As a result, FICO generated US$10 million in sales to new customers, reduced solution time to market by 50%, and lowered storage and overall infrastructure costs.
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fico, smb, customer requests, enterprise applications
    
Red Hat
Published By: Red Hat     Published Date: Jun 23, 2016
The Middleware Services Group within Information Technology Services (ITS) at the University of North Carolina at Chapel Hill needed a comprehensive, dynamic solution for frequent server provisioning requests and, in particular, managed servers. Without such a solution, the likelihood that users would employ outside vendors significantly increased. Use of outside vendors would potentially increase security concerns, present additional costs, and further complicate system administration. Moving to a fully-interoperable Platform-as-a-Service (PaaS) offering, built on OpenShift Enterprise by Red Hat, has allowed the middleware services team to deliver a flexible development and hosting environment that has fostered innovation and increased peace of mind.
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best practices, technology, productivity, enterprise, red hat, database development, web development, software compliance
    
Red Hat
Published By: RES Software     Published Date: Mar 26, 2013
With a long list of strategic projects and requests from users to enhance their experience, healthcare IT professionals will need to focus on key trends that will lead to more efficient IT and more satisfied users.
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ehr, healthcare records, patient data, meaningful use, healthcare, trends
    
RES Software
Published By: Schneider Electric     Published Date: Apr 20, 2018
Digital Realty needed a globally consistent infrastructure to support their current customer base while allowing for seamless expansion into new markets, all while staying at the top of the fast moving colocation market. Increasing customer requests for visibility needed to be met simply and consistently.
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colocation, expansion, operational visibility, efficiency, data center
    
Schneider Electric
Published By: ScriptLogic     Published Date: Mar 30, 2012
Remember that the idea behind a help desk is to get users back online as quickly as possible when problems occur. Tracking problems and requests in tickets is a fine start, but a good help desk management solution can do much, much more.
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help desk, tracking, tickets, help desk management, active directory, auditing, native tools, centralized
    
ScriptLogic
Published By: ServiceNow     Published Date: Mar 24, 2015
In its most basic form, a runbook is an electronic or physical document that lists detailed procedures for handling every expected situation that an IT system may experience. Based on changes in system condition, incoming requests and other factors, system administrators determine which procedures to run and when to run them. Runbook procedures often include complex decision trees that indicate specific steps to follow depending on answers to pre-established questions. Administrators are responsible for performing the appropriate steps of the procedure in painstaking detail, often by manually issuing commands to components and sub-systems. Primitive runbooks are notoriously inefficient, inflexible and error prone, sometimes relying on undocumented steps known to just a few staff members. Yet, if a critical step is missed or an incorrect command is entered, the entire process may be negatively impacted.
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runbook, it system, system administrator, sub-systems, accelerate business, it management, enterprise applications
    
ServiceNow
Published By: ServiceNow     Published Date: Jan 17, 2017
A self-service experience helps IT and business users do more, and do it better, at a lower cost This eBook, Consumerize the User Experience, distills insights from the ServiceNow user community that can help you rapidly deploy an improved self-service experience while maximizing your short, medium, and long-term benefits. Learn best practices to: Create a self-service portal where users can report issues, make requests, ask questions, and check request status Define the service catalog to accurately reflect details of supported services, such as: scope, cost, service level agreements (SLAs), dependencies, and more Automate knowledge sharing for better service and less hunting for information
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it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management
    
ServiceNow
Published By: SolidFire_NetApp     Published Date: Oct 10, 2016
With increasing demands being made on enterprise IT departments to keep up with the accelerating pace of business, infrastructure has to enable more dynamic, eficient application and IT service delivery. Unfortunately, more ofen than not, IT provisioning can be a bottleneck. Traditional means are ofen ineficient. When developers plan their projects and estimate the server, networking, and storage resources they need, they ofen overestimate and pad their requests to ensure what actually gets provisioned is adequate. The formal request comes via an IT ticket, and then the waiting begins. Days, possibly weeks go by before they get the resources they need, and all the while theyre unable to iterate on and evolve core business oferings.
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SolidFire_NetApp
Published By: Staples     Published Date: Oct 13, 2016
Do you have days when you think everyone in the office is trying to drive you nuts? Last-minute requests piling up? Well, hang this list on the refrigerator in the breakroom. Theyll get the point.
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office, breakroom, management, teamwork, etiquette
    
Staples
Published By: ttec     Published Date: Oct 16, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance and what that means for customer experiences in the future.
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ttec
Published By: VisiStat     Published Date: Mar 22, 2007
Old Log File analytics data was good – today's hosted on-demand Web analytics reporting is much better. What once was only understandable by IT personnel now has a place on the desktops of sales, marketing and business professionals. Read about the differences, and improvements, in analytics.
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web analytics, hosted analytics, hosted solution, snippet, page snippets, snippet technology, code snippets, code tag
    
VisiStat
Published By: Workfront     Published Date: Jun 25, 2014
Is your IT organization plagued by overburdened resources, too many meetings and work request interruptions? Download this eBook to learn about 10 problems preventing your IT team from doing their best work and how to solve them. Get the eBook now.
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at task, it organizations, work requests, technology changes, project updates, status reports, project management, knowledge management
    
Workfront
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