patient experience

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Published By: AppNeta     Published Date: Oct 28, 2013
Lets face it, users are impatient. They demand a blazingly fast experience and accept no substitutes. While the effects of poor performance are obvious, it makes one wonder about the relationship between client latency and the perception of speed. After all, the user can trigger many state change events (page load, submit a form, interact with a visualization, etc.) and all these events have an associated latency to the client. However, are certain types of latency more noticeable to the user then others?
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appneta, web applications, applications, applications latency, web applications latency, latency, client latency, time to first byte, ttfb, lag time, html, dom tree, css, stylesheet, content delivery network, cdn, javascript, network application, application performance management, application integration
    
AppNeta
Published By: athenahealth     Published Date: Feb 27, 2014
In recent years, there has been a great deal of discussion about how to engage patients in their care. Patient engagement has always been considered a good thing in practices and health care organizations. Today it is vital to the business of delivering care. This Whitepaper Outlines 5 elements of Launching a Successful Strategy.
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athena, healthcare, healthcare technology, patient engagement, patient engagement strategy, experience of care, per capita cost, population health, care coordination, ehr
    
athenahealth
Published By: athenahealth     Published Date: Jun 08, 2015
In this white paper we demonstrate why CFOs must focus their attention on advancing along three distinct strategic tiers: 1) Optimizing the health systems fiscal health. Even if its already good it needs to be even better to weather inevitable industry changes. 2) Thinking outside the walls of the health system by optimizing the ecosystem of providers, the system of care, and physician loyalty. 3) Optimizing the patient experience: harness the health system to deliver what patients value most.
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cfo, finances, fiscal health, industry changes, optimization
    
athenahealth
Published By: athenahealth     Published Date: Jun 08, 2015
In this whitepaper, we argue that traditional models for estimating HCIT costs are inadequate and overlook several business-critical variables. Our intention is not to provide a comprehensive TCO model, but to expose and examine the operational considerations that most TCO models fail to recognize or account for, and to equip executives to ask the right questions about the cost of delivering clinical and financial results stemming from technology procurement
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hcit, heath care it, ownership, patient experience, tco
    
athenahealth
Published By: AWS     Published Date: Jul 10, 2019
Being able to monitor and respond to patient inquiries quickly and effectively is critical to creating a positive clinical experience and delivering successful products. But compiling and monitoring this data to address customer concerns in a timely way is a challenge when you have disparate sources and systems, global teams, and multiple patients. Read how a top 10 global pharmaceutical company worked with Slalom and AWS to design and implement a unified and globally distributed event and inquiry data reporting system. By combining three types of requests into one solution, the company has improved the customer experience and increased call center and data input operational efficiency by 50%. Learn how to Increase access to relevant data to help inform future or ongoing clinical trials Adapt your existing system development processes to an agile approach Engage with Slalom and AWS throughout the lifecycle of a healthcare engagement
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AWS
Published By: CareCloud     Published Date: Jan 08, 2014
The power of analytics is undeniable, but before moving your practice into the future you should know where you stand today. This whitepaper will teach you to implement a healthcare analytics strategy at your practice, which is essential to improving productivity, increasing profitability and improving patient outcomes. Download this white paper and learn how to: Assess and improve healthcare analytics reporting capabilities Optimize medical practice efficiency in real-time Evaluate what you need from the right analytics system Manage patient populations more effectively Maximize profitability through data-driven decision-making, and more.
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carecloud, actionable analytics, real time, business intelligence, meaningful use, patient data
    
CareCloud
Published By: Cielo     Published Date: Nov 05, 2018
Drastic changes in the healthcare industry as a whole, including issues like new technologies and shifting reimbursement policies, require employees who can think critically and adapt quickly. These issues create a significant challenge and opportunity for industry leaders.
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Cielo
Published By: Cielo     Published Date: Jan 30, 2019
For healthcare organizations, talent shortages mean lost revenue from having to cancel procedures and turn away patients. And with the aging population and increased competition for great healthcare talent, organizations like yours need a new, flexible workforce solution. That solution is Total Talent Acquisition (TTA). TTA can break down hiring silos by unifying your organizations efforts in acquiring all types of workers, whether theyre full-time staff, consultants, freelance contractors, temporary staff or project-based workers. It can rein in costs, help assess your current and future talent needs, and create a better experience for candidates and, most importantly, patients. We created this guide to help you learn more about Total Talent and to assess how your organization can benefit from it. Download it to learn: ? What is Total Talent Acquisition ? How TTA creates a competitive advantage in the healthcare industry ? The positive impacts this model can have on healthcare organ
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Cielo
Published By: Cisco     Published Date: Mar 10, 2011
All-in-one video surveillance solution helps Skye Dental improve office security and deliver superior patient experience.
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cisco, business phone system, voip, video surveillance, security, voice and data communication, ip networks, ip telephony, video conferencing, voice recognition, voice over ip
    
Cisco
Published By: CodeBaby     Published Date: Nov 27, 2012
This guide reviews market drivers which are spurring innovation in benefits self-service and enrollment as well as wellness engagement. In addition, it overviews the main capabilities of the leading virtual assistant solution, CIVA benefits advisor.
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online self-service, self-service, patient engagement, patient experience, healthcare consumerism, ehealth, customer service, intelligent virtual assistants, web self-service, healthcare providers, virtual agent, hospital marketing, healthcare, wellness, disease management, epatient, disease prevention, healthcare marketing, mhealth
    
CodeBaby
Published By: CodeBaby     Published Date: Nov 27, 2012
This guide reviews some market drivers which are spurring innovation in patient engagement and wellness participation. In addition, it overviews the main capabilities of the leading virtual assistant solution, CIVA health adviser.
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online self-service, self-service, patient engagement, patient experience, healthcare consumerism, ehealth, customer service, intelligent virtual assistants, web self-service, healthcare providers, virtual agent, hospital marketing, healthcare, wellness, disease management, epatient, disease prevention, healthcare marketing, mhealth
    
CodeBaby
Published By: CradlePoint     Published Date: May 17, 2016
The consumerization of healthcare and sweeping policy changes will require that healthcare providers become more competitive or risk being left behind. Gaining the competitive edge means finding scalable efficiencies, leveraging the wealth of available patient data for improved care, and figuring out how to meet (or sometimes treat) patients where they already arewhether that happens to be at work, at the mall, or on the street. While Machine to Machine (M2M) and Internet of Healthcare Things (IoHT) technologies promise to create massive efficiencies and a transformed patient experience, traditional wired connectivity solutions are often costly, difficult to deploy, and dont offer the flexibility required for effective M2M and IoHT deployments.
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CradlePoint
Published By: DrFirst     Published Date: Mar 13, 2015
Secure, efficient communication between doctors and staff is key to reliable patient care. For Groves Community Hospice, every situation involving patients requires rapid response; this poses a particular challenge, as more than 80 percent of the hospice staff work in the field. With so many doctors and staff off-site or on-call, and considering the inherent urgency of hospice care, Groves needed to streamline staff communications and enable a better way for physicians and staff to connect and discuss critical patient issues within a secure environment.
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drfirst, hospital, solutions, medical records, communication, response, streamline, akario, backline, teams, groups, text, secure, patient experience, response
    
DrFirst
Published By: DrFirst     Published Date: Mar 13, 2015
Long-term care facilities are highly regulated institutions that are often reluctant to implement new health technology. Cedar Creek Nursing Center chose Akario Backline secure chat to help improve care transition processes by minimizing phone calls and faxes.
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drfirst, hospital, solutions, medical records, communication, response, streamline, akario, backline, teams, groups, text, secure, patient experience, response, message, regulation, staff
    
DrFirst
Published By: EMC Converged Platforms     Published Date: Feb 01, 2016
Wake Forest Baptist Medical Center, a nationally recognized fully integrated academic medical center and health system, is dedicated to improving patient care and advancing medical research. However, its aging legacy IT infrastructure had to be modernized in order to meet the requirements of the business. Wake Forest Health turned to market-leading EMC Converged Infrastructure from VCE to simplify IT operations and drive business efficiency. In addition to multiple VCE Vblock systems, the Vblock 540 with EMC XtremIO all-flash storage enabled significant improvements in application infrastructure performance and agility. After deploying the Vblock 540, Wake Forest experienced an overall 30 percent performance improvement to end users and decreased the time needed for storage provisioning from 24 hours to less than an hour. Read this white paper to find out more about how EMC Converged Infrastructure from VCE helped Wake Forest Baptist Medical Center modernize its business.
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vce, vblock, converged infrastructure, legacy infrastructure, agile, availability, performance, enterprise applications, storage
    
EMC Converged Platforms
Published By: Evariant     Published Date: Apr 09, 2018
Every consumer or patient call into a health systems call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities todays patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Evariant     Published Date: Apr 09, 2018
If you're going to commit to providing the highest quality care to patients, improving the customer experience and providing proactive service that builds lifetime relationships with patients is a requirement. By creating a comprehensive 360 view of the caller, agents are armed with the right context and talking points to provide a highly personalized, more informed experiences on-the-fly. Watch this presentation to capitalize on every customer interaction to build deeper, more personalized relationships with their prospects and existing patients, effectively transforming the call center into a profit center. Watch the presentation now.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Evariant     Published Date: Jul 02, 2018
When call center agents dont have access to an EMR, consumer demographic, sociological and other data, nor an understanding of marketing campaigns, agents are inefficient, reactive and unable to personalize interactions with patients and consumers. The disjointed call center experience harms the health systems ability to find, guide, and keep patients for life. The call center is often the first touch for many prospective healthcare customers, and Scripps Health recognized these challenges. They made the pivot from call center as cost center to strategic lynch pin in their patient experience strategy. Call center agents are now delivering a world-class patient experience as they provide physician referrals, take class registrations, and serve as a clearing house for general information . An added bonus of the shift is they can now integrate outbound calling into campaign efforts, and measure the full impact of marketing efforts and strengthen marketings ROI. Get your free copy of
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call center, conversions, health, proactive
    
Evariant
Published By: Evariant     Published Date: Jul 02, 2018
Every consumer or patient call into a health systems call center is an opportunity to create a highly-personalized experience that ensures patient loyalty and extends patient lifetime value. Healthcare providers have a tremendous opportunity to invest in solutions and processes that can transform their call center into a profit center by driving smarter patient engagement. Yet, the majority of call centers today do not deliver the robust, personalized support capabilities todays patients and consumers expect, and the current healthcare marketing environment demands. Download your free copy of this eBook to learn how to make the transformation from traditional call center to strategic patient engagement engine that drives growth in patient acquisition and lifetime patient value.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Evariant     Published Date: Aug 22, 2018
Health systems that implement CRM-based engagement solutions stand to achieve significant strategic gains, from acquiring and retaining patients to supporting more positive clinical outcomes to increasing referrals to member providers and practices. Driven by easy access to rich consumer data and analytic profiling, as well as patient encounter histories, CRM-based engagement centers optimized for healthcare enable health system CSRs to quickly offer personalized responses to consumer or patient inquiries via multiple in- and outbound media, including telephone, email, social, and web.
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call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: Evariant     Published Date: Nov 20, 2018
As the healthcare landscape continues to move toward a customer-centric approach, theres a lot healthcare can learn from retail. More specifically, lessons from retail call centers offer the healthcare sector best practices to provide better personalization in their engagements with consumers and patients before and after clinical encounters. This guide explores three ways retail call centers provide experiences that healthcare leaders can incorporate to provide the personalization needed to impact consumers in todays evolving healthcare marketing landscape.
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patient engagement, call center, healthcare crm, patient experience, patient acquisition, healthcare transformation
    
Evariant
Published By: Extreme Networks     Published Date: Feb 23, 2017
The network has never been as critical to the healthcare sector as it is today. Electronic health records, Wi-Fi-connected medical devices, and clinician smart phones are among a plethora of healthcare technologies that depend on a stable network. The consistent development of this infrastructure is key for the healthcare sector to continue its successes in creating new possibilities for management, patient and family experience, and patient outcomes. Extreme Networks posed key questions to Nolan Greene, a senior research analyst with IDCs Network Infrastructure group, who highlights the critical issues healthcare IT professionals must consider when building a network that maintains industry needs. Download this report to learn about: Why having a modern healthcare infrastructure is so important The major challenges IoT brings to healthcare networks How IEC 80001 is impacting compliance Trends that confront a network IT professional in healthcare Risks Healthcare IT must eli
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healthcare, iot, iec 800001, extreme networks, healthcare it
    
Extreme Networks
Published By: HP - Enterprise     Published Date: Sep 27, 2013
Learn how Lake Health enhanced their patient experience with ArcSight, ultimately improving their IT infrastructure to improve operations and offer the highest patient care quality.
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lake health, patient experience, arcsight, it infrastructrue, infrastructure, patient care quality
    
HP - Enterprise
Published By: IBM Watson Health     Published Date: Nov 20, 2017
Strong patient engagement leads to improved population health, a better experience of care, and lower healthcare costs. Even so, few healthcare organizations have a well-defined patient engagement strategy, according to research by IBM Watson Health. Read this whitepaper and learn why healthcare organizations should create a comprehensive patient engagement strategy, what each component of such a strategy entails and how to take the steps required to build an effective patient engagement program. From patient portals, telemedicine, and mobile health, to data sharing, automation tools and cognitive computing, youll gain the ability to leverage valuable tools for increasing patients involvement in their own health outcomes.
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patient outreach, patient relationship management, patient experience, population health management, cognitive computing, data, data sharing, healthcare costs, care, patient engagement, patient engagement strategy, patient portals, mobile health, telemedicine, automation tools, health outcomes
    
IBM Watson Health
Published By: Infosys     Published Date: May 21, 2018
Every player in the life sciences sector knows it: the future of healthcare delivery lies in digital disruption. Their objective, therefore, is to positively disrupt their own business model before the competition beats them to it. They need to offer a digitally-enabled patient experience that improves clinical outcomes while also bringing benefits to all the other stakeholders, as seen in the hugely complex value chain of our client - a large pharmaceutical company.
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digital, disruption, technology, science, life, healthcare
    
Infosys
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