help center

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Published By: 8x8 Inc.     Published Date: Feb 24, 2017
Before moving to 8x8, MOBI had a premises-based telephone and contact center system. We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it. Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, What stood out about 8x8 was that everything was managed under one roof. Mobi has been able to achieve this with 8x8s integrated Virtual Office and Virtual Contact Center solutions.
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8x8, mobi, webinar, contact center, customer interaction
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Aug 15, 2017
In our increasingly global economy, its no surprise that more and more businesses are taking their contact centers global. This trend may be driven by several factors including entry into new markets and the consequent need to support customers and prospects in multiple regions or an acquisition that suddenly opens new geographies for business. This paper explores how a cloud contact center solution can help address key challenges of deploying a global contact center.
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contact center, global economy, customer support, cloud offerings, 8x8
    
8x8 Inc.
Published By: Adobe     Published Date: Mar 03, 2017
Today, staying competitive requires mobile maturitya maturity that transforms businesses from simply creating products to delivering amazing digital experiences. And mobile is at the center. Weve analyzed the latest trends from mobile decision makers in the 2017 Adobe Mobile Maturity Study and share the findings in our report, Touching the Infinite. Read the report to: o Get the latest pulse of mobile marketing and relevant benchmarks for your mobile marketing investment o See how the latest trends and best practices help you acquire and engage your mobile customers o Learn how to transform your strategies around the latest mobile trends and tactics Today, staying competitive requires mobile maturitya maturity that transforms businesses from simply creating products to delivering amazing digital experiences. And mobile is at the center. Weve analyzed the latest trends from mobile decision makers in the 2017 Adobe Mobile Maturity Study and share the findings in our report, Touching the Infinite. Read the report to: o Get the latest pulse of mobile marketing and relevant benchmarks for your mobile marketing investment o See how the latest trends and best practices help you acquire and engage your mobile customers o Learn how to transform your strategies around the latest mobile trends and tactics
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mobile maturity, digital experience, mobile marketing investment, mobile strategy
    
Adobe
Published By: Alibaba Cloud SEA     Published Date: Mar 11, 2019
Many businesses are adopting a multi-cloud infrastructure. However, managing data and communication between multiple cloud environments is often challenging and complex. Therefore, companies often try to find a technical partner that can help them. Companies with on-premise data centers need some type of interconnect to access their products and services hosted on the cloud. The traditional Virtual Private Network (VPN) connection method usually cant meet enterprise speed,stability, security, and compliance requirements.This whitepaper describes the challenges that companies face when building dedicated connections between different cloud environments and how Alibaba Clouds Express Connect is the perfect solution for them
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data center, cloud computing, networking, security, china, global expansion
    
Alibaba Cloud SEA
Published By: Amazon Web Services     Published Date: Apr 11, 2018
Connecting your VPC and corporate data helps make the AWS Cloud a valuable extension of your data center. Using IPsec AWS managed VPN connections and secure gateways provides secure access to seamlessly connect to AWS hosted resources just like any other internally facing resource.
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Amazon Web Services
Published By: AWS     Published Date: Jul 16, 2018
The Internet of Things (IoT) is composed of sensor-embedded devices and machines that exchange data with each other and the cloud through a secure network. Often referred to as things or edge devices, these intelligent machines connect to the internet either directly or through an IoT gateway, enabling them to send data to the cloud. Analyzing this data can reveal valuable insights about these objects and the business processes theyre part of, helping enterprises optimize their operations. Devices in IoT deployments can span nearly any industry or use case. Each one is equipped with sensors, processing power, connectivity, and software, enabling asset control and other remote interactions over the internet. Unlike traditional IT assets, these edge devices are resource-constrained (either by bandwidth, storage, or processing power) and are typically found outside of a data center, creating unique security and management considerations.
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AWS
Published By: AWS     Published Date: Nov 07, 2018
Enterprises seeking the security and performance capabilities of establishing their own private network are often turned away by the high cost and technical expertise required. AT&T NetBond for Cloud helps establish private, dynamic connectivity from on-premises data centers to Amazon Web Services (AWS) in as little as 2-3 days. Aira, a customer focused on augmented reality, has leveraged the global connectivity capabilities of AT&T NetBond to connect low vision or blind smart glasses users with a network of agents to guide the visually impaired through everyday tasks such as interpreting prescriptions. Download this case study with AT&T, Aira, and AWS to learn how AT&T NetBond can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands
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AWS
Published By: AWS     Published Date: Dec 19, 2018
Some organizations are reluctant to migrate to the cloud because they believe they will be forced to learn new skills, start using new tools, and adopt new processes. However, by deploying VMware Cloud on AWS, your organization can continue to leverage existing, familiar VMware investments. This on-demand service delivers a powerful hybrid cloud solution, combining an industry leader in virtualization, VMware, with the largest cloud provider, Amazon Web Services (AWS). One of the first solution providers to achieve the VMware Solution Competency and a participant in the AWS Partner Initiative for VMware Cloud on AWS, RoundTower is uniquely qualified to help your organization adopt and optimize VMware Cloud on AWS. Watch this webinar to see how they can extend your on-premises data center to AWS, enabling you to gain increased flexibility, a rapidly scalable environment, and faster time to innovation. Download our webinar to learn How to take advantage of flexible consumption models t
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AWS
Published By: AWS     Published Date: Jul 24, 2019
Some organizations are reluctant to migrate to the cloud because they believe they will be forced to learn new skills, start using new tools, and adopt new processes. However, by deploying VMware Cloud on AWS, your organization can continue to leverage existing, familiar VMware investments. This on-demand service delivers a powerful hybrid cloud solution, combining an industry leader in virtualization, VMware, with the largest cloud provider, Amazon Web Services (AWS). One of the first solution providers to achieve the VMware Solution Competency and a participant in the AWS Partner Initiative for VMware Cloud on AWS, RoundTower is uniquely qualified to help your organization adopt and optimize VMware Cloud on AWS. Watch this webinar to see how they can extend your on-premises data center to AWS, enabling you to gain increased flexibility, a rapidly scalable environment, and faster time to innovation. Download our webinar to learn How to take advantage of flexible consumption models t
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AWS
Published By: Axeda Corporation     Published Date: Sep 06, 2007
Enabling IT equipment vendors to perform remote service on your data centers helps maximize uptime and lower TCO—but at what risk? Dial-up modems and VPNs introduce security vulnerabilities and lack sufficient auditing capabilities—making it virtually impossible to track external access and maintain data center security. Download this white paper to learn how you can manage security risks, lower service-related costs, achieve regulatory and internal compliance, and more.
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remote, remote access, remote network, network management, network security, data center, datacenter, data center management, datacenter management, axeda, high availability, spend management, security, remote network management, vpn, auditing, compliance, firewalls, ipsec, policy based management
    
Axeda Corporation
Published By: BMC ESM     Published Date: Aug 19, 2009
The paper discusses the agility enabled by virtualization, the resulting control challenges, and a way to meet those challenges. It describes seven major requirements for success and reviews how the BMC/VMware approach helps IT ensure control over the virtualized data center and maintain compliance with corporate policies and government regulations.
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bmc software, virtualization, vmware, virtualized data center, networking, storage, governance, infrastructure, network architecture, network management, storage virtualization
    
BMC ESM
Published By: Business.com     Published Date: Nov 06, 2012
Getting the most from inbound call centers requires that you address inefficiencies. Here are the five questions that will help you determine how inefficient your call center really is.
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inbound call centers, sales, call center solutions, call center management, call center software
    
Business.com
Published By: CA Technologies     Published Date: Nov 12, 2014
This paper aims to help IT departments understand how capacity is allocated and consumed throughout the data center.
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optimizing it capacity, the demands on the it department, performance optimization, it management, application integration, application performance management, business activity monitoring, business management, data center
    
CA Technologies
Published By: CA Virtualization/Automation     Published Date: Aug 26, 2010
This paper discusses workload automation and job scheduling as it pertains to cloud computing and helps enterprise IT leaders understand the workload automation landscape by raising questions they need to carefully consider for long-term success of their datacenter workload automation strategy.
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role automation, driving, data center automation, cloud computing, hybrid, cloud, data center, workload autoamtion, best practices, return on investment, green computing, data center design and management
    
CA Virtualization/Automation
Published By: Canon     Published Date: Jul 15, 2013
This case study describes the common challenges faced by the Hutchinson Center and how Canon U.S.A., Inc. combined powerful imageRUNNER MFPs with uniFLOW Output Manager suite to help improve overall operations so the Center could dedicate its primary focus to the business of saving lives.
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output manager, healthcare, uniflow, canon color, imagerunner
    
Canon
Published By: Carbonite     Published Date: Oct 12, 2017
I&O leaders responsible for storage must rethink their backup procedures to realize cost savings and improve backup infrastructure resource utilization. Cloud services can help your infrastructure modernization initiative, as they alleviate the burden on the data center backup infrastructure. Asset by Gartner
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backup, recovery, cloud services, infrastructure, data center
    
Carbonite
Published By: Cardinal Health     Published Date: Dec 28, 2017
Days at a surgery center, or surgical hospital, can be unpredictable but your supply chain doesnt have to be. From managing costs, to physician preferences, surgery centers are challenged every day to maintain an efficient supply chain. Download this infographic to find out ways Cardinal Health can help your surgery center overcome five challenges, because less time focused on challenges means more time to focus on what matters most patients
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Cardinal Health
Published By: CDW     Published Date: Nov 12, 2012
Your current infrastructure is behind and we get it. CDW has helped many organizations implement a data center optimization plan that can keep up with the growing demands of today's IT infrastructure.
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data center, it infrastructure, virtualization, data center convergence, converged infrastructure
    
CDW
Published By: CDW     Published Date: Nov 12, 2012
Your server room's climate is burning through your budget, we get it. CDW has helped many organizations get control of their data centers with an energy-efficient power and cooling strategy.
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power and cooling, data centers, server room, cooling strategy, data center
    
CDW
Published By: CDW     Published Date: Sep 10, 2014
Enterprise-critical applicationsthose which drive the core of an organizationrequire the highest availability infrastructure to support the most stringent service levels. EMC meets this need with a high performing, functionally capable, and competitively priced high-end networked storage systemthe EMC Symmetrix VMAX 20K system with the Enginuity operating environment. The VMAX 20K scale-out architecture helps organizations exceed the performance and capacity demands of hyper-consolidation, cloud deployments, and all-virtual Software Defined Data Centers (SDDCs), while simplifying the costs of data management.
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storage
    
CDW
Published By: CDW     Published Date: Sep 15, 2014
WHEN IT COMES TO DATA CENTER OPTIMIZATION, ITS NOT JUST WHAT YOU KNOW. ITS WHO YOU KNOW. Thats why we partner with leading vendors like EMC. They offer a wide range of devices for primary storage, archiving, backup, recovery and data center management. And with years of experience in EMC deployments, CDW has the experts and the expertise to make them work for you. Together, we give our customers access to the latest technologies that help optimize their data centers to keep their organizations running smoothly.
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data, optimization, experts, backup, recovery, technologies, organizations, vendor, experience, deployment, management, storage, archiving, technologies, recovery, data management
    
CDW
Published By: CDW     Published Date: Aug 04, 2016
See how we can help you build a data center solution that supports todays demands and positions your organization for success. Your current data center could be holding you back more than you realize. In todays fast-paced world, some of your most critical operations revolve around technology. And for those systems to work, you need an infrastructure thats ready to support your changing workloads and organizational needs. At CDW, we bring you the solutions and the support you need to further your goals. We can assess your environment, design the best approach, deploy your solution and manage it throughout its lifecycle. Because with a flexible, resilient and efficient data center, you can support flexibility, resiliency and efficiency throughout your organization.
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technology, best practices, productivity, data, competitive advantage, business analytics, business intelligence, business management, data center
    
CDW
Published By: CDW     Published Date: Sep 21, 2015
Years of IT infrastructure advancements have helped to drive out vast amounts of costs within the datacenter. Technologies like server and storage virtualization, data deduplication, and flash-based storage systems (to name just a few) have contributed to improvements of utilization rates, performance, and resiliency for most organizations. Unfortunately, organizations still struggle with deeply rooted operational inefficiencies related to IT departments with silos of technology and expertise that lead to higher complexity, limited scalability, and suboptimal levels of agility. The recent tectonic shifts caused by the rise of 3rd Platform applications that focus on social, mobile, cloud, and big data environments have amplified the pains associated with these structural inefficiencies.
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quantify, infrastructure, performance, resiliency, data deduplication, datacenter, virtualization, it management, data management
    
CDW
Published By: CDW-Trend Micro     Published Date: Mar 26, 2015
Virtualization and cloud computing can help your organization achieve significant savings in data center hardware costs, operational expenditures, and energy demands while achieving improvements in quality of service and business agility. However, as data centers continue to transition from physical to virtual and now increasingly, cloud environments, traditional security can slow down provisioning, become difficult to manage, and cause performance lag. As you scale your virtual environment and adopt software defined networking, evolving your approach to security can reduce time, effort, and impact on CPU, network, and storage. Read this white paper to learn more about virtualization and cloud computing.
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security, virtualization, cloud computing, trend micro, it management, wireless
    
CDW-Trend Micro
Published By: Chatsworth     Published Date: Oct 22, 2016
By using intelligent and scalable platforms, your organization can improve resource consumption, cloud utilization and more. Solid data center management platforms help empower your business and data center to consume less energy and trim infrastructure costs.
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chatsworth, data centers, data center management, infrastructure, energy, power and cooling, servers, blade servers, storage virtualization, it spending, data center design and management
    
Chatsworth
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