customer examples

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Published By: 8x8 Inc.     Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers behavior. So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
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contact center, crm, telephone interactions, communications
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Jun 16, 2017
In todays highly competitive business environment, top companies will be the ones that have developed innovative ways to create stellar communications experiences that keep the end users engagedemployees and customers alike. Video and Web conferencing have become well-established tools to drive rich internal as well as external communications. However, to make an impact, these collaboration tools must be reliable and intuitive to use. Continuous communication offers hassle-free integrated user experiences that fit todays mobile work styles. Technology advancements and changing perceptions are opening up innovative opportunities, which offer businesses new avenues to create a competitive edge. Smart companies must catch on or get left behind.
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market shaping trends, consumerization, user-driven it, web conferencing, solution spotlight, 8x8 virtual office meetings, use cases, customer examples
    
8x8 Inc.
Published By: Acxiom Corporation     Published Date: Jun 20, 2014
Consumers demand no, expect marketers to deliver highly relevant communications. Yet, daily headlines about security and privacy keep them on guard about use of their personal information. How do you reconcile the personalization privacy paradox? Guest speaker, Forrester Research, Inc.s Fatemeh Khatibloo and Bryan Throckmorton of Acxiom will offer fresh findings on customer expectations regarding privacy and examples of how companies are building transparency and trust and differentiating themselves with preference centers that put more control in the hands of customers.
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acxiom, forrester research, privacy, personalization, personal information, marketing, personalization privacy, identity management
    
Acxiom Corporation
Published By: Amazon Web Services     Published Date: Oct 09, 2017
Enterprise customers can take advantage of the many benefits provided by Amazon Web Services (AWS) to achieve business agility, cost savings, and high availability by running their SAP environments on the AWS Cloud. Many Enterprise customers run SAP production workloads on AWS today; including those that run on NON-SAP DBs (Oracle, MS SQL, DB2) or on SAP DBs (SAP HANA, SAP ASE). To support the demand of high memory instances, AWS have disclosed their SAP HANA instance roadmap (8TB and 16TB in 2018) and just made 4TB x1e instances available. A few examples of how AWS helped SAP customers cut costs, improve performance and agility include BP reducing 1/3 of their SAP infrastructure cost, Zappos successfully migrating to SAP HANA on AWS in less than 48 hours and enabling a major Healthcare and Life Science company to run BW on HANA with 30% better performance vs. on premise. This guide is intended for SAP customers and partners who want to learn about the benefits and options for running SAP solutions on AWS, or who want to know how to implement and operate their SAP environment effectively on AWS.
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storage, networking, management, aws, sap, infrastructure, lower tco, capex
    
Amazon Web Services
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
Effective Competition Depends on Continuous Delivery of Quality Software In todays application economy every company is a software company, no matter what industry it is in: Shipping companies depend on logistics software to efficiently route packages, arrange drivers and automate warehouses. Retail companies rely on software to manage inventory, engage with customers online and to give in-store associates the tools they need to answer customer questions on the spot. Marketing firms lean on applications to gather consumer data and parse it, automate communication with prospects and effectively manage advertising campaigns. The examples are endless. The point is that in order to compete today, every business must be able to quickly build and tweak software to adjust to always evolving market demands. Ultimately, business success depends on faster development iterations while still maintaining the high quality of service expected by customers, stakeholders and end users.
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CA Technologies EMEA
Published By: Cisco     Published Date: Jul 11, 2016
The Cisco Nexus 9000 Series Switches product family makes the next generation of data center switching accessible to customers of any size. This white paper is intended for commercial customers new to Cisco Nexus 9000 Series Switches who are curious how the switches might be feasibly deployed in their data centers. This white paper highlights the benefits of Cisco Nexus 9000 Series Switches, outlines several designs suitable for small-to-midsize customer deployments, discusses integration with existing networks, and walks through a topology validated by Cisco for Cisco Nexus 9000 Series Switches, complete with configuration examples.
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Cisco
Published By: Citrix Systems     Published Date: Jan 26, 2016
Attend this webinar to learn about the top app virtualization use cases, complete with real-world customer examples. Well also discuss the key differences between the new app virtualization capabilities of VMware Horizon and Citrix XenApp.
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vmware, citrix, xenapp, mobile, app virtualization, productivity, it management, wireless
    
Citrix Systems
Published By: Darktrace     Published Date: Jun 21, 2019
Cyber-attacks targeting technology and telecommunications firms represent the most significant threat to their sensitive customer data and invaluable intellectual property. When successful, such attacks cost these firms dearly, not only in terms of immediate loss of revenue but also in the form of subsequent reputational damage. Technology firms that provide digital services or house vast quantities of user information are particularly at risk, as demonstrated in the Uber breach that exposed the personal information of more than 25 million users. Regulations around personal data, such as GDPR, increasingly require technology firms to adopt a robust cyber defense strategy that can detect cyber-threats at an early stage. Cyber-attacks aimed at technology firms with lucrative IP have also become a fact of life in the Information Age. Often perpetrated by nation-state actors with advanced capabilities, these attacks are now remarkably subtle and stealthy, with some of the latest examples b
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Darktrace
Published By: DocuSign     Published Date: Mar 23, 2016
Mobile. Its where things are going in life and in business. Your coworkers and customers are 2-5 times more likely to access information on their phone than their PC. This eBook explores the mobile trends transforming how business gets done. Plus, it offers real-world examples of how companies like yours are using the new accessibility to their advantage.
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DocuSign
Published By: DocuSign     Published Date: Aug 09, 2016
"Mobile. Its where things are going in life and in business. Your coworkers and customers are 2-5 times more likely to access information on their phone than their PC. This eBook explores the mobile trends transforming how business gets done. Plus, it offers real-world examples of how companies like yours are using the new accessibility to their advantage."
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docusign, digital transaction management, paperless, esignature, paper cost
    
DocuSign
Published By: DocuSign     Published Date: Apr 12, 2017
Mobile. Its where things are going in life and in business. Your coworkers and customers are 2-5 times more likely to access information on their phone than their PC. This eBook explores the mobile trends transforming how business gets done. Plus, it offers real-world examples of how companies like yours are using the new accessibility to their advantage.
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DocuSign
Published By: DocuSign UK     Published Date: Nov 06, 2018
"Mobile. Its where things are going in life and in business. Your coworkers and customers are 2-5 times more likely to access information on their phone than their PC.* This ebook explores the mobile trends that are transforming how business gets done. Plus, it offers real-world examples of how companies like yours are using the new accessibility to their advantage. Get those forms and approvals on those phones and tablets! Imagine NDAs, invoices, project proposals, purchase orders, time sheets, RFPs, permissions, reviews, signoffs you know, those tiresome paper pushing processes all accessible, transferable, reviewable, approvable, and actionable via any digital device."
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DocuSign UK
Published By: Dun & Bradstreet     Published Date: Mar 03, 2017
Stories and statistics behind successful analytics projects The adoption of analytics across the enterprise is accelerating, and with good reason. Analytics can offer a competitive advantage by helping to identify growth opportunities, circumnavigate risk and improve customer relationships. These insights are becoming crucial parts of the business strategy for executives representing a wide array of industries. Check out our latest eBook to see how some of the worlds leading companies are using analytics to meet their needs. Youll receive diverse examples of how organizations applied the latest statistical methodologies, such as: scorecard build, regression, decision trees, machine learning and material change to uncover meaning in data. The examples represent global brands across critical industries Financial Services, Insurance, High-Tech, Aerospace, Manufacturing and others where analytics helped answer their most challenging questions.
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Dun & Bradstreet
Published By: Evergage, Inc.     Published Date: Nov 13, 2014
Start Turning More Visitors into Customers Theres no way around it the future of Digital Marketing is Personalization. By presenting your online audiences with relevant, personalized content in real time, you can create engaging experiences that increase conversion rates by as much as 300%. This FREE eBook can help you turn visitors into customers with inspirational examples and ideas for: Bounce Prevention Relationship Building Visitor Conversion Creating Advocates
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website personalization, customer-website interaction, real-time
    
Evergage, Inc.
Published By: Falcon Social     Published Date: Oct 30, 2015
Stronger, more consistent experiences along the customer journey will build loyalty and customer lifetime value. A strategic look at improving across touchpointsDownload the Whitepaper. Key touchpoints along the customer journey Strategies for driving integration between departments Examples and insights from leading companies
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cross-channel marketing, customer lifetime value, customer journey, customer loyalty, social media marketing, social media campaigns, social media management software, social media tool
    
Falcon Social
Published By: Gigya     Published Date: Jun 08, 2015
As channels fragment and consumer identities multiply, businesses are struggling to achieve a single customer view. This guide provides actionable strategies to achieve this holy grail to better understand your audience, build relevant experiences and grow customer relationships. Get tactics and examples to help you: Identify your customers across channels and devices Manage today's volume and variety of customer data Integrate and apply data across marketing campaigns Build more personalized customer journeys
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customer data management, single customer view, cross channel, marketing segmentation, sso, federation, registration as a service, social login
    
Gigya
Published By: Google Cloud     Published Date: May 09, 2018
As companies seek to innovate and engage customers through digital channels, they need superstar security leaders business executives who know how to protect, support, and drive performance. This report looks at the biggest changes in firms expectations of their chief information security officers (CISOs) and provides specific examples of how top information security professionals rise to those occasions.
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Google Cloud
Published By: Group M_IBM Q2'19     Published Date: Apr 25, 2019
Learn how IBM InfoSphere Virtual Data Pipeline enables developers and DBAs to instantly provision or refresh database copies, regardless of size, on-premises or in any cloud; integrate database copy creation and presentation with developer tools like IBM UrbanCode, Chef, Puppet, Ansible or Salt; and deliver database copies while ensuring that all security policies are maintained including access controls, masking and encryption. With a combination of real-world customer examples and live demonstration, this session will provide a practical understanding of the InfoSphere VDP solution, the business and technical impact delivered, and how to get started quickly.
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Group M_IBM Q2'19
Published By: IBM     Published Date: Nov 08, 2013
Because all processes should be aligned to customer metrics, process improvement is an important goal for organizations in every industry. This paper illustrates the impact analytics can make on business processes through real-world examples based on IBM client experiences, and describes the steps organizations can take to refine quality, warranty, financial, inventory and other processes that are essential to achieving operational excellence.
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ibm, embedding business analytics, organizational processes, business analytics, building smarter processes, insight and alignment, consistent information, accurate information
    
IBM
Published By: IBM     Published Date: Oct 16, 2014
Because all processes should be aligned to customer metrics,process improvement is an important goal for organizations in every industry. This paper illustrates the impact analytics can make on business processes through real-world examples based on IBM client experiences, and describes the steps organizations can take to refine quality, warranty, financial,inventory and other processes that are essential to achieving operational excellence.
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business analytics, organizational processes, customer metrics, process improvement, operational excellence
    
IBM
Published By: IBM     Published Date: Nov 04, 2014
Are you doing enough to drive the repeat sales that turn holiday buyers into loyal customers? Many businesses are leaving money on the table by neglecting existing, one-time customers in favor of increasing new business. Download this ebook and get examples of 15 post-purchase emails that will inspire contacts to buy again and become brand advocates.
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consumer loyalty, repeat sales, post-purchase emails
    
IBM
Published By: IBM     Published Date: May 07, 2015
The essential bridge between an organization and its customers is the workforce. The ability to engage, develop, recognize and support employees will be critical in the decisive battle for customer loyalty. It is employees who represent the organization's brand in the market, who interact with customers on a daily basis, who analyze changes in customer preferences and who develop and maintain the technologies that help connect the physical and digital worlds. And, therefore, a motivated and properly prepared workforce will be indispensable for success in the customer-activated world. Watch this webcast to learn: Key CHRO insights from the Global C-Suite Study Three workforce challenges for HR in a customer-driven world Three actions HR can take with real-life examples
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workforce, employees, customer loyalty, branding, talent acquisition, ibm
    
IBM
Published By: IBM     Published Date: Oct 03, 2017
The demand for new data about customers, customer behaviour, product usage, asset performance, and operational processes is growing rapidly. Almost every industry wants new data. Some examples of this are: Financial services organisations want more data to improve risk decisions, for Know Your Customer (KYC) compliance and for a 360 degree view of financial crime. Utilities companies want smart meter data to give them deeper understanding of customer and grid usage and to allow them to exploit pricing elasticity. They also want sensor data to monitor grid health, to optimise field service and manage assets. Download now to learn more!
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scaling data, big data, customer behavior, product usage, data integration
    
IBM
Published By: IHS GlobalSpec     Published Date: Jul 09, 2014
Industrial customers use content to research and make purchasing decisions. Are you giving them the info they need? Developed by IHS GlobalSpec, this white paper explains the growing importance of using content to attract, acquire and engage engineers and technical professionals. Content marketing positions your company as an expert, builds trust and introduces new products and services to a wider audience via webinars, technical articles, social media and more. Find out which content appeals most to technical professionals. Learn how to provide information that fulfills their needs at specific points in the buying cycle. And see examples of how and where industrial suppliers effectively use content marketing to deliver information that can help turn shoppers into buyers. Content Marketing for Industrial Marketers also explores the challenges of producing enough of the right content, repurposing it across multiple channels and budgeting for it. Plus, it provides the steps to start dev
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ihs globalspec, influence buying decisions, content marketing, purchasing decision makers, content marketing strategy, building brand awareness, content marketing vehicles, engagement opportunities
    
IHS GlobalSpec
Published By: Interactive Intelligence     Published Date: Feb 26, 2013
What happens when customer experiences go terribly wrong? In this white paper, we look at real world examples of customer experiences going terribly wrong from different points of view -- from consumers and carriers.
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transforming customer experience, interactive intelligence, business process automation, different points of views, customer examples
    
Interactive Intelligence
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