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Published By: IBM     Published Date: Nov 12, 2013
In todays mobile, connected era, customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have set a high bar in the way that they engage customers throughout the entire sales processnot just during the commercial transaction, but before, during and after the transaction. Can your insurance company meet the challenge?
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smarter process approach, agility, business process management, bpm, insurance, case management, operational decision management, analytics, process automation, content management system, corporate portals, document management, information management, records management, search and retrieval
    
IBM
Published By: IBM     Published Date: Mar 04, 2014
Customers expectations have never been so high. Yet, leaders at many banks and financial institutions still fail at providing a smooth, personalized, timely and relevant experience throughout channels. By leveraging the increasing amount of data about customers, bankers can create information to constantly improve their understanding of product usage, profitability, risk, buying behavior and financial needs. Access this white paper today to learn about expert solutions that can help you reinvent your business operations and create a customer-focused company. Read on now to explore more.
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business operations, business process management, bpm, process automation, smarter process, banking, financial services, business process automation, corporate portals, document management, information management, records management, search and retrieval, search engines, business activity monitoring, business analytics, content management system
    
IBM
Published By: IBM     Published Date: Mar 04, 2014
In todays mobile, connected era, customers expect perfection from their service providers. With competitors only a click (or tap) away, companies have a strong incentive to deliver flawless operations. Online retailers have set a high bar in the way that they engage customers throughout the entire sales processnot just during the commercial transaction, but before, during and after the transaction. Can your insurance company meet the challenge?
Tags : 
smarter process approach, agility, business process management, bpm, insurance, case management, operational decision management, analytics, process automation, content management system, corporate portals, document management, information management, records management, search and retrieval
    
IBM
Published By: IBM     Published Date: Apr 18, 2014
Infrastructure matters. Todays business environment is increasingly dominated by mobile and cloud-based platforms, and by the skyrocketing volume of new data. And with 70 percent of the average organization's IT budget being spent on operations and maintenance, infrastructure must be simplified, adaptive and responsive. Those are the characteristics of the software defined environment: IBMs optimized, customized, virtualized IT platform designed to replace systems that assign server, storage and network resources manually. This eBook serves as an essential introduction to SDEs: what they are, and why your organization needs them now more than ever.
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ibm, software defined environments, sde, it infrastructure, workloads, it operations, optimization, software, software development, it management, application performance management
    
IBM
Published By: IBM     Published Date: Aug 06, 2014
With a wealth of information readily available online, consumers are now better able to compare products, services and priceseven as they shop in physical stores. When consumers interact with retailers publicly through social media, they have greater power to influence other customers or damage a brand. These and other changes in the retail industry are creating important opportunities for retailers. But to capitalize on those opportunities, retailers need ways to collect, manage and analyze a tremendous volume, variety and velocity of data. If retailers succeed in addressing the challenges of big data, they can use this data to generate valuable insights for personalizing marketing and improving the effectiveness of marketing campaigns, optimizing assortment and merchandising decisions, and removing inefficiencies in distribution and operations.
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ibm, retail, data, big data, power, stores, interact, social media
    
IBM
Published By: IBM     Published Date: Oct 31, 2014
Cloud computing, mobility, social technology, DevOps, embedded intelligence, and big data bring complexity to the datacenter. To cope, IT leaders are turning to new IT service management tools to help them analyze and optimize their on-premises, cloud, and hybrid operations while accelerating their pace of innovation.
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it delivery, smarter it, social technology, devops
    
IBM
Published By: IBM     Published Date: Nov 13, 2014
This IDC Technology Spotlight paper takes a look at why Email remains the primary mode of communication in business today. While there is prevalent speculation that social software and other real-time communications applications will replace email, email nevertheless remains a stalwart in business operations. In addition, as relationships across all business communication channels continue to be redefined, innovative modes and methods of communication are emerging. As a result, locating the right data and information at the right time while still critical becomes increasingly complex. IDC expects that organizations will use social software, such as Notes and Domino 9x Social Edition, to complement existing tools and address these business needs for the foreseeable future.
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email capabilities, integration, social software, business operations, it management, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Feb 24, 2015
Mobile capture is quickly becoming an important differentiators for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board. Discover the top 10 questions to ask before you make your investment in mobile capture.
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mobile capture, ibm, process agility, customer service, it management, knowledge management, enterprise applications
    
IBM
Published By: IBM     Published Date: Feb 24, 2015
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media.
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big data, ibm, claims operations, customer service
    
IBM
Published By: IBM     Published Date: Apr 06, 2015
Mobile capture is quickly becoming an important differentiator for many companies and organizations, especially those in traditionally document-intensive fields like banking, insurance, healthcare and government operations. According to a 2014 study conducted by AIIM, 45% of companies feel that mobile capture is vitally important, pointing to the competitive need for improved process agility and customer service across the board.Discover the top 10 questions to ask before you make your investment in mobile capture.
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mobile capture, customer service, ibm, banking, insurance, healthcare, government, it management, knowledge management
    
IBM
Published By: IBM     Published Date: Apr 09, 2015
The information explosion, the proliferation of endpoint devices, growing user volumes and new computing models like cloud, social business and big data have created new vulnerabilities. Data security is a moving targetas data grows, more sophisticated threats emerge; the number of regulations increase; and changing economic times make it difficult to secure and protect data. Because data is a critical component of daily business operations, it is essential to ensure privacy and protect data no matter where it resides. Different types of information have different protection requirements; therefore, organizations must take a holistic and systematic approach to safeguarding information.
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ibm, cloud, social business, big data, data security, data protection, privacy, security, it management, knowledge management, data management
    
IBM
Published By: IBM     Published Date: Jul 31, 2015
In the rapidly changing market, CSPs need big data/analytics plans that focus on customer objectives, business operations and new revenue generation.
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ibm, telecom, csps, big data, analytics plans, business operations, revenue generation
    
IBM
Published By: IBM     Published Date: Apr 06, 2016
The information explosion, the proliferation of endpoint devices, growing user volumes and new computing models like cloud, social business and big data have created new vulnerabilities. Data security is a moving targetas data grows, more sophisticated threats emerge; the number of regulations increase; and changing economic times make it difficult to secure and protect data. Because data is a critical component of daily business operations, it is essential to ensure privacy and protect data no matter where it resides. Different types of information have different protection requirements; therefore, organizations must take a holistic and systematic approach to safeguarding information.
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ibm, data security, risk management, big data, security
    
IBM
Published By: IBM     Published Date: Apr 21, 2016
"Reshaping trading partner communities with growth, agility and scalability View this ebook to learn how leading organizations are managing, deploying, designing or planning cloud-based B2B integration alternatives to future-proof their B2B trading operations. Discover the benefits that clients of IBM B2B Cloud Services cite, including: - Reduced risk and total cost of ownership (TCO) in B2B integration - Enhanced visibility and control over business processes shared with partners - Faster partner onboarding and faster, more reliable data exchange - Greater collaboration across IT, business managers and external partners"
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ibm, b2b, cloud, b2b integration
    
IBM
Published By: IBM     Published Date: Dec 15, 2016
Register today to learn more about this exciting release, its new features, and how you can drive new value for your organization: - Improve customer centricity by engaging individuals at the right time with the right offers - Cut operating costs and reduce fraud by gaining real-time visibility and insights into transactions and business operations - Empower knowledge workers and leverage mobile technologies to create more engaging experiences
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ibm, middleware, operational decisions, odm advanced, enterprise applications
    
IBM
Published By: IBM     Published Date: Apr 18, 2017
Learn from this TDWI paper how right-sized information governance can improve the success of data warehousing or big data analytics initiatives, and how a chief data officer can help organizations to appreciate the value of data and its importance to their decisions and operations.
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system integration, data governance, data optimization, data efficiency, data currency, data lineage, data security, data integration
    
IBM
Published By: IBM     Published Date: Jun 07, 2017
Read this eBook to get insight on the essential elements of a modernized B2B integration architecture. Companies need a strategy as they think about modernizing their B2B integration capabilities. This eBook describes what to look for and how IBM can help. Youll learn about: Operating a single, secure B2B integration gateway Simplified onboarding and partner management. High availability business operations and disaster recovery Adaptable capabilities to help react to changes to your business processes Visibility and analytics that provide actionable insight over those processes Supporting a mix of hybrid deployment models including on-premises and cloud
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b2bi, ibm, b2b integration, modernization, b2b architechture
    
IBM
Published By: IBM     Published Date: Jul 26, 2017
While there has been improvement in the amount of time an attacker spends in a network before detection decreasing from years to days in many cases the ongoing delay illustrates just how elusive attackers still are compared to an organization's ability to detect a problem. IDC believes that actionable threat intelligence is going to be a significant factor in improving this metric. Threat intelligence has historically been seen as a complex set of activities reserved for security operations centers (SOCs) and advanced security analysts. The tools to collect and apply threat intelligence have generally not existed commercially and the ability to integrate threat intelligence into the traditional security workflow has not been available. Over the last few years, threat intelligence has been growing in importance within the security workflow.
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data security, threat intelligence, security operations, advanced security analysts
    
IBM
Published By: IBM     Published Date: Oct 19, 2017
In the digital economy, big IT budgets, lots of brick sand mortar and an established market presence are no longer at the foundation of a competitive advantage. What matters now is the agility and speed to ensure that customer centricity is supported as an overriding priority of business operations and decision making. Game-changing ideas are developing and competitive threats are emerging at a rapid and unpredictable pace. The resulting digital disruption is not just occurring at the margins or within isolated pockets of industry and commerce. Its the new normal and its consequences are far reaching. The essential question for every organization in every sector is simply: Will we be the disruptor or will we allow ourselves to be the disrupted? Staying ahead requires adopting a combination of technology solutions. Key among them is a smart process and decision management system that infuses every process with intelligence in order to continuously raise the bar for customer centricity,
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IBM
Published By: IBM     Published Date: Oct 19, 2017
In the digital economy, big IT budgets, lots of brick sand mortar and an established market presence are no longer at the foundation of a competitive advantage. What matters now is the agility and speed to ensure that customer centricity is supported as an overriding priority of business operations and decision making. Game-changing ideas are developing and competitive threats are emerging at a rapid and unpredictable pace. The resulting digital disruption is not just occurring at the margins or within isolated pockets of industry and commerce. Its the new normal and its consequences are far reaching. The essential question for every organization in every sector is simply: Will we be the disruptor or will we allow ourselves to be the disrupted? Staying ahead requires adopting a combination of technology solutions. Key among them is a smart process and decision management system that infuses every process with intelligence in order to continuously raise the bar for customer centrici
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IBM
Published By: IBM     Published Date: Oct 16, 2017
This white paper examines how some of the ways organizations use big data make their infrastructures vulnerable to attack. It presents recommended best practices organizations can adopt to help make their infrastructures and operations more secure. And it discusses how adding advanced security software solutions from IBM to their big-data environment can fill gaps that big-data platforms by themselves do not address. It describes how IBM Security Guardium, an end-to- end solution for regulatory compliance and comprehensive data security, supports entitlement reporting; user-access and activity monitoring; advanced risk analytics and real-time threat detection analytics; alerting, blocking, encryption and other data protection capabilities, as well as automated compliance workflows and reporting capabilities, to stop threats.
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security, big data, ibm, data protection
    
IBM
Published By: IBM     Published Date: Oct 19, 2017
In the digital economy, big IT budgets, lots of brick sand mortar and an established market presence are no longer at the foundation of a competitive advantage. What matters now is the agility and speed to ensure that customer centricity is supported as an overriding priority of business operations and decision making. Game-changing ideas are developing and competitive threats are emerging at a rapid and unpredictable pace. The resulting digital disruption is not just occurring at the margins or within isolated pockets of industry and commerce. Its the new normal and its consequences are far reaching. The essential question for every organization in every sector is simply: Will we be the disruptor or will we allow ourselves to be the disrupted?
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cloud computing, digital economy, digital disruption, business operations
    
IBM
Published By: IBM     Published Date: Apr 16, 2018
In this on-demand webinar from the Institute of Management Accountants (IMA), Sherri Liao of The Hackett Group and Jim Collins of IBM discuss the steps your organization can take to link financial planning to operational decision making more effectively. Youll hear about: Simplifying and amplifying reporting Optimizing decision-making: Predictive vs. historical analytics Aligning finance and operations Reporting beyond finance to include cross-functional measures of performance The path to building a World-Class finance organization
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operational planning, financial planning, planning analytics
    
IBM
Published By: IBM     Published Date: Apr 18, 2018
How IBM can help As one of the worlds leading research organizations, and one of the worlds top contributors to open source projects, IBM is committed to fostering the collaborative effort required to transform how people, governments and businesses transact and interact. IBM provides clients the blockchain technology fabric, consulting and systems integration capabilities to design and rapidly adopt distributed ledgers, digital identity and blockchain solutions. IBM helps clients leverage the global scale, business domain expertise and deep cloud integration experience required for the application of these technologies. Learn more at ibm.com/blockchain. The IBM Global Electronics practice uniquely combines IBM and partner services, hardware, software and research into integrated solutions that can help you deliver innovation, create differentiated customer experiences and optimize your global operations. Please visit ibm.com/electronics
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ibm, blockchain, electronics
    
IBM
Published By: IBM Corporation     Published Date: Jun 28, 2011
The internal staff at Ptak, Noel & Associates determined that their ability to deliver services was highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study explain how Service Desk Management help them to achieve that goal.
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service desk management, problem management, incident and access management, incident management process, incident management software, ptak noel & associates, it operations, service desk management, access control, application security, application performance management, business activity monitoring, business management, system management software
    
IBM Corporation
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