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Published By: TIBCO Software     Published Date: Aug 13, 2018
The banking industry has been talking about improving the customer experience with customer-centric banking for a long time. From a recent study of French retail banks, neobanks and online banks are winning the customer experience battle. To retain customers, traditional banks will need to improve their overall customer experience, a key priority as reported in DBR Researchs Digital Banking Report 2018. All three of the top trends for 2018 are related to improving the overall customer experience. Failing to address these key trends will hurt laggards. Just because you have a digital presence doesn't mean your work is done, it just means that you need to continue to innovate to attract and retain your customer base. But what makes for a successful banking customer journey? Read this solution brief to learn the five pillars of success for the banking customer journey.
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TIBCO Software
Published By: TIBCO Software     Published Date: Aug 14, 2018
Increasing your non-interest revenues without increasing customer fees that ultimately drive customers away can be a challenge. The digital economy is opening up new ways to drive additional revenue from existing customers. The same technical innovations are also opening up new ways to communicate with customers about both digital and traditional offerings. But that results in customers becoming overwhelmed with advertising and marketing messages. They are forced to decide upfront who is providing relevant information and who to completely ignore. Ultimately, it comes down to trust. Customers consider generic messages to be spam and learn to filter them out, even if they come from a known vendor. Over the long run, these types of marketing campaigns not only see diminishing returns, they can even damage your long-term relationship with customers and decrease revenues. Micro-marketing overcomes the noise that traditional spam-marketing creates and establishes news levels of trust betwee
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TIBCO Software
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
HfS published the Top 10 Cognitive Assistant Service Provider report that explores the emerging conversational service provider ecosystem across key areas including execution ability, innovation capability, and the voice of the customer. The conversational services called as Cognitive Assistants, go beyond the traditional chatbots and augment human-customer interaction across both front- and back-office business operations. IBM was recognized for its market leadership in Cognitive Assistant that harness the power of IBM Watson capabilities including NLP, conversation and analytics. HfS also merits IBM for demonstrating the greatest volume and depth of cognitive assistant use cases across industry verticals and enterprise processes.
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Group M_IBM Q3'19
Published By: Amazon Web Services     Published Date: Feb 01, 2018
Moving Beyond Traditional Decision Support Future-proofing a business has never been more challenging. Customer preferences turn on a dime, and their expectations for service and support continue to rise. At the same time, the data lifeblood that flows through a typical organization is more vast, diverse, and complex than ever before. More companies today are looking to expand beyond traditional means of decision support, and are exploring how AI can help them find and manage the unknown unknowns in our fast-paced business environment.
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predictive, analytics, data lake, infrastructure, natural language processing, amazon
    
Amazon Web Services
Published By: SAS     Published Date: May 24, 2018
Implementing omnichannel marketing is often difficult, especially when using digital channels. Most products designed for digital channels lack the ability to integrate with traditional channels that have on-site processes and data. SAS Customer Intelligence 360 enables businesses to use both cloud and on-site channels and data. This integration is possible because of SAS softwares hybrid cloud architecture.
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SAS
Published By: MicroStrategy     Published Date: Aug 29, 2019
Dresner Advisory Services eighth annual Cloud Computing and Business Intelligence Market Study in 2019 shows user confidence at an all-time high, with cloud offerings outnumbering traditional on-premises offerings. Sentiment toward cloud and cloud BI turned sharply positive in 2018, with current and future user plans both trending up. Results from our 2019 Dresner Advisory Services New Year User Survey reinforced those findings with ongoing momentum. Sentiment is at an all-time high, and the majority of organizations51 percentuse cloud BI in 2019. Cloud-based BI vendor products and services are now more plentiful than traditional onpremises products. Still, vendors support any deployment option the customer chooses: public, private, or hybrid, at multiple levels of scale and price. Customers benefit from these choices, which reduce the chance for vendor lock-in. Users have not settled on deployment models but are migrating toward subscription and the adoption of managed services. Ou
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MicroStrategy
Published By: Juniper Networks     Published Date: Feb 05, 2018
The role of IT is changing from a traditional focus on cost-efficient enablement to a more strategic contribution. Total Cost of Ownership (TCO), while important, is being surpassed by a growing focus on automation and orchestration that is needed to fulfill enterprise demands for security, agility, and innovation. The cloud-grade enterprise network spanning the campus, data center, and branch must be able to respond to rapid changes in business, growing reliance on hybrid cloud architectures, and the needs of users and customers. This IP Networking Comparison Guide examines the four key areas driving enterprise network priorities and looks at key factors within each. This document will give you a clear perspective on how the various options stack up on the most important features and capabilities necessary to meet your transformation needs.
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network, transformation, enterprise, optimization, juniper
    
Juniper Networks
Published By: Cisco and NVIDIA Corporation     Published Date: Oct 22, 2018
Citrix and Google are collaborating to bring the best, most secure way to deliver virtual apps and desktops from Google Cloud. The Citrix Workspace solutions traditionally installed on data center serversincluding Citrix Virtual Apps and Desktops, Citrix Networking, and Citrix Content Collaboration (formerly known as Citrix ShareFile)are now enabled on Google Cloud Platform services. Citrix enables customers to choose the workload deployment option that best aligns with their enterprise cloud strategy and offers a variety of ways to securely deploy Citrix solutions to meet unique application needs. Whether deployed on-premises, cloud-hosted, as a Citrix Workspace service, or with a service providercustomers choose how much and which components of app workloads to manage and when and where to securely deploy business apps, data, and desktops.
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Cisco and NVIDIA Corporation
Published By: Cisco and NVIDIA Corporation     Published Date: Sep 09, 2019
The future of work means a new IT balancing act No matter what the work of your organization, today its likely done As much out of the office as in it As much on mobile devices as traditional computers And much more through cloud applications for core business activities and collaboration with customers and partners. The future of work has arrived, and with it comes a complex new balancing act for IT. On one side of the scale are high expectations for how IT can enable digital transformation and innovation in the business. On the other side is more accountability for mitigating risk, even as growing adoption of new technologies means more apps, more devices, and more mobile employees. This balancing act is driven by current challenges and trends in four areas.
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Cisco and NVIDIA Corporation
Published By: Resonate     Published Date: Jan 24, 2018
Brands have never been so fragile. The way we find, consume, and share information has changed dramatically in the past 10 years. Traditional customers have been replaced by a more demanding, less loyal breed of customer, and the explosion of channels makes attracting and retaining this new consumer even harder. Digitally savvy buyers are more likely to base their purchasing decisions on relevant customer experiences than on a logo. Even as these device-hopping consumers behaviors and preferences change at a dizzying pace, there's still an expectation for a consistent, meaningful experience but if it's not optimal their perception of value drops and they disengage. So how can brands serve and delight smart customers across different channels and devices? Marketers must move beyond insights based on consumer demographics, transactional behavior, browsing habits, and intent.
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customer strategy, marketing strategy, consumer intelligence software
    
Resonate
Published By: AstuteIT_ABM_EMEA     Published Date: Feb 02, 2018
As enterprises work to replicate the development agility of internet companies and innovate in highly competitive markets, application development has grown increasingly complex. The large, monolithic codebases that traditionally power enterprise applications make it difficult to quickly launch new services. Siloed and potentially distributed development and operations teams present organizational alignment problems. On top of this, users are more demanding than ever enterprises need to scale effectively and monitor deployments to ensure customers are provided with high performance and a consistent experience. Of course, all this needs to be done while providing always-on service availability.
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microservices, mongodb, optimization, applications, astute
    
AstuteIT_ABM_EMEA
Published By: TIBCO Software     Published Date: Feb 26, 2019
MoneyLIVEs annual survey of over 600 banking professionals found that traditional banks face a significant challenge when it comes to building AI-powered customer journeys. 75% believe that as the use of AI intensifies, banks will struggle to recruit the necessary expertise. 84% fear regulatory and liability issues surrounding AI. Just 7% think their organizations use of AI is highly sophisticated. But for banks to keep pace with challengers and FinTechs, its crucial that they harness this continually evolving technology. Download this chapter of MoneyLIVE's The Future of Retail Banking Report 2018/19 now and understand how TIBCOs Connected Intelligence Platform, with the use of AI and machine learning algorithms, can help with banks digital transformation needs.
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artificial intelligence, machine learning, financial services, retail banking
    
TIBCO Software
Published By: Zerto     Published Date: Oct 08, 2018
"Digital Transformation is the process of incorporating the use of digital technology into all aspects of an organization, driving changes to the traditional ways of doing business that radically improve the functionality, performance and reach of the organization, as well as the value delivered to customers (both internal and external). This whitepaper will give you an in-depth look at what Digital Transformation is, why its relevant, and how Zerto Virtual Replication can be used as an enabler of Digital Transformation to create a flexible yet robust foundation for future transformation projects."
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digital transformation, virtual replication
    
Zerto
Published By: Oracle     Published Date: Oct 20, 2017
Backup is one thing, recovery is everything. You no doubt appreciate how mission-critical your Oracle database is to your organization's success. But what if you experience an outage or cyberattack? Can you be confident you can quickly recover all of your data? Traditional backup solutions leave data exposed to loss and your business at risk. Oracles Zero Data Loss Recovery Appliance eliminates exposure and saves you time, effort, and the stress of retrieving data. Discover how our customers are recovering their data without the drama.
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Oracle
Published By: VMware     Published Date: Jul 24, 2018
This IDC White Paper offers an overview of the new datacenter infrastructure trends that are being driven by a need to solve traditional datacenter challenges that still exist today. This paper also offers insight into a recent IDC survey of different customers running VMware vSAN, a software-defined, hyperconverged solution. The survey was conducted during the second half of 2017 to understand the real-world value VMware vSAN provides when deployed within production environments.
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VMware
Published By: VMware     Published Date: Jul 24, 2018
This IDC White Paper offers an overview of the new datacenter infrastructure trends that are being driven by a need to solve traditional datacenter challenges that still exist today. This paper also offers insight into a recent IDC survey of different customers running VMware vSAN, a software-defined, hyperconverged solution. The survey was conducted during the second half of 2017 to understand the real-world value VMware vSAN provides when deployed within production environments.
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VMware
Published By: KPMG     Published Date: Jun 06, 2019
Traditional IT finance funding processes can no longer keep pace with fast-changing customer demands. Discover a more dynamic approach to funding technology and innovation one that enables investing almost anytime and anywhere. Read this briefing to find out: why funding must be uncoupled from the annual budgeting process how the decentralisation of IT is shaping investment strategies what a new approach to evaluating success should look like how Technology Business Management can help.
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KPMG
Published By: KPMG     Published Date: Aug 21, 2019
CEOs seeking to disrupt their sector rather than be disrupted, are turning to Agile development methods in order to accelerate development and rapidly adapt to changes in business requirements. Agile development is a group of methodologies, utilising incremental, iterative work sequences or sprints delivered by cross-functional teams and represents a fundamentally different way of working from traditional waterfall development. One of the major barriers to successful adoption of Agile ways of working, is a lack of industry consensus on how to successfully contract for Agile. The traditional Time & Materials approach is slow, and can obstruct collaboration. This paper discusses the alternative models for sourcing Agile and gives recommendations that benefit both customer and suppliers.
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KPMG
Published By: Adobe     Published Date: Feb 13, 2018
To offer customers the experience they expect requires more than traditional analytics. You need digital intelligence. As weve evolved into a true Digital Intelligence Platform, were in the right position to help you offer amazing customer experiences across channels. See why we are listed as the only Leader in The Forrester Wave: Digital Intelligence Platforms, Q2 2017.
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Adobe
Published By: Red Hat     Published Date: Jan 07, 2019
A business survives when it extends its core competencies in new ways. Increasingly, one of the paths to innovation lies with application programming interfaces (APIs). APIs allow a business to take traditional revenue (and traditional customer and partner interactions) and carry them into a different technological foundation. This enables new customer and ecosystem relationships that can monetize the organizations core assets and lead to sustained growth and new value and revenue streams.
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Red Hat
Published By: BMC ASEAN     Published Date: Dec 18, 2018
Todays IT environments are so dynamic and complex that traditional manual administration makes it virtually impossible to keep pace with changing business opportunities and challenges, such as scaling to support new applications and users. Manual administration is not just unsustainableits dangerous. Delays in responding to security threats and compliance issues can have devastating effects: Security breaches Failed audits Financial losses Loss of customers and reputation Other serious business consequences To sustain a high level of security and compliance, IT teams must implement a comprehensive, aggressive automation strategy that establishes and tracks key performance indicators. Automation helps to optimize resources, increase efficiencies, lower costs and improve quality of service. This white paper describes principles and best practices for implementing automation as a strategic asset in the ongoing effort to achieve security and compliance excellence in a dynamic
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BMC ASEAN
Published By: Cisco     Published Date: Nov 17, 2015
Industrial enterprises around the world are retooling their factories with advanced technologies to boost manufacturing flexibility and speed, achieving new levels of overall equipment effectiveness (OEE), supply chain responsiveness, and customer satisfaction in the process. This renaissance reflects very real pressures industry players face today. For years, traditional factories have been operating at a disadvantage, impeded by production environments that are disconnectedat the very least strictly gatedto corporate business systems, to supply chains, and to customers and partners. Managers of these traditional factories say the feeling is akin to flying blind. These are operations where plant floors, front offices, and suppliers operate in independent silos, where managers have only hazy visibility into downtime and quality problems, and where the root causes of inefficiencies are rarely understood or addressed.
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industrial enterprise, manufacturing, connected factory, convergence, automation, business networks, factory-based operational technologies, it networks, global visibility, global supply chain, iot, ioe, networking, it management
    
Cisco
Published By: IBM     Published Date: Jun 25, 2012
Explore the four stages to transforming an organization from a traditional marketing communicator to a customer-centric communicator.
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retail, ibm, marketing, pinpoint, customer service, offer, online, digital, e-commerce
    
IBM
Published By: Rosetta Stone     Published Date: Apr 03, 2018
When augmenting the benefits package for your organization, its natural to focus on traditional perks that employees have come to expect: PTO, health insurance, and maybe a tuition assistance credit here or there. But if youre looking for creative and effective ways to stimulate employee engagement while also driving business results, youll want to consider the powerful impact of offering language-learning opportunities. Why language learning? It offers immediate and long-term benefits to both employees and employers. Research shows that organizations that offer access to language learning see an increase in employee engagement factors like loyalty, morale, and productivity, which in turn boosts business performance factors such as customer satisfaction and internal communications. Wheres the connection? And how can you reproduce these benefits within your organization? This playbook offers a deeper look at why language learning has such a positive influence on employee engagement
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Rosetta Stone
Published By: Oath     Published Date: Nov 29, 2017
Target, reach and engage your audience to drive measurable action and conversions with Yahoo Gemini native advertising solutions. Get more customers Native ads deliver up to 3.6X lift in searches for your brand name and services. Yahoo native ads e?ectively enhance your search campaigns. Drive better results Achieve results with targeted reach and up to 4x the performance of traditional banners. Engage a mobile audience 650M of our 1B global users are on mobile. Consumers spend nearly 3 hrs. on their mobile devices each day. Cost e?ective ads Native ads deliver up to 3.6X lift in searches for your brand name and services. Yahoo Gemini native ads on Oath owned and operated sites and apps can be purchased on a CPC or CPM basis. Native ads will be served to your customers based on their geo, demo and interest targets.
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Oath
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