tracking problems

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Published By: ScriptLogic     Published Date: Mar 30, 2012
Remember that the idea behind a help desk is to get users back online as quickly as possible when problems occur. Tracking problems and requests in tickets is a fine start, but a good help desk management solution can do much, much more.
Tags : 
help desk, tracking, tickets, help desk management, active directory, auditing, native tools, centralized
    
ScriptLogic
Published By: Dell Software     Published Date: Jul 18, 2012
Choosing a help desk solution
Tags : 
technology, help desk, management, tracking problems, ticket requests, white paper, customer service, web service management
    
Dell Software
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