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Published By: Service Now     Published Date: Feb 09, 2018
Were at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels shifting between them seamlessly and even using channels simultaneously. Enterprises react by adding headcount an unsustainable strategy. You must transform operations by developing strength in automation, AI, and knowledge. This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
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Service Now
Published By: List Sotheby's International Realty, Singapore     Published Date: Dec 10, 2018
The cooling measures announced by the government on 5 July threw the residential market into a frenzy. Within a span of five hours, over 1,000 units were sold from three new projects as buyers rushed to beat the midnight deadline to avoid paying the new higher Additional Buyers Stamp Duty (ABSD) rates. The 1,000 units came from three projects that were launched that night: over 500 units from Riverfront Residences in Hougang, around 300 units from Park Colonial at Potong Pasir and some 200 units from Stirling Residences in Queenstown. For the rest of the quarter, response to new launches was patchy as potential home buyers weigh affordability with opportunity cost. The residential price index edged up by a mere 0.5% q-o-q, a far cry from rises of 3.4% in Q2 and 3.9% in Q1. This moderate price increase shows that the key objective of the cooling measures, which is to achieve a more gradual but sustainable price growth, has been met. Download the full report to Learn more.
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List Sotheby's International Realty, Singapore
Published By: Hitachi Vantara     Published Date: Jan 11, 2019
Making sense of your data is one of the greatest challenges facing business today. Imagine a world where innovation and time-to-value are accelerated by AI and automation. Hitachi Vantara works at every point along the data value chain from analytics and insight, through intelligent governance to efficient, agile storage. Download this e-book to find out how to turn the business-enabling capital of the digital era into sustainable value.
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Hitachi Vantara
Published By: Workday     Published Date: Feb 27, 2018
The benefits of cloud computinga high return on investment, greater staff efficiencies, optimisation of IT resources, plus enhanced visibility and access to informationhave piqued the interest of CFOs and finance leaders who are actively evaluating the risks versus the rewards of the cloud delivery model. Although a steady migration to the cloud is happening in many areas of the enterprise, finance professionals still have questions regarding the security, performance, privacy, risks and the actual cost and value of cloud computing. Download this whitepaper today and discover the benefits of moving finance operations to the cloud, and how it can drive sustainable ROI.
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cloud, computing, workday, migration, enterprise, security, privacy
    
Workday
Published By: E.ON     Published Date: Nov 21, 2018
Energy doesnt have to be just another overhead, it can be an opportunity. Weve always been a leader in sustainability. Two years ago, there were 630,000 electric vehicles (EVs) on European roads. Today, there are more than 3,000,000. Weve established one of the largest electric vehicle charging networks in Europe, and were now driving towards a smarter, more sustainable future here in the UK too, by making it easier for everyone to join the electric revolution. Find out how by download this whitepaper today.
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E.ON
Published By: Allscripts     Published Date: May 01, 2014
Know when, why and how your current EHR platform may fall short of delivering a transformative community of careand develop a new value-based care model that elevates population health and grows revenue across your organization.
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allscripts, ambulatory ehr, ehr platform, grow revenue, population health, replace ehr, it systems, deploy, raw data, financial outcomes, ambulatory care, health management, idc health insights, balancing regulations, productivity, replacing ehr, business management, business process automation
    
Allscripts
Published By: CEB     Published Date: Oct 30, 2015
Companies that use the workforce survey in an integrated life-cycle approach will simplify complex projects, reduce HRs workload, and guide the way to the actions that will have the most influence on business performance.
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workforce survey program, business performance, survey investment, engagement initiatives, change
    
CEB
Published By: Okta     Published Date: Apr 17, 2017
Hear ENGIEs Deputy Group CIO Claude Pierre and Chief Infrastructure Officer Youssef Tahani detail how they connected 24 business units globally, while facilitating adaptation and innovation at the local level.
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Okta
Published By: HP Inc.     Published Date: Feb 14, 2019
Companies around the world are realizing the importance of sustainable business practices and are working towards shrinking their carbon footprint by focusing on renewable energy resources and creating greener products & services. Today, sustainability is seen more as a competitive advantage as opposed to a costly requirement for doing business.
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HP Inc.
Published By: BMC ASEAN     Published Date: Dec 18, 2018
Todays IT environments are so dynamic and complex that traditional manual administration makes it virtually impossible to keep pace with changing business opportunities and challenges, such as scaling to support new applications and users. Manual administration is not just unsustainableits dangerous. Delays in responding to security threats and compliance issues can have devastating effects: Security breaches Failed audits Financial losses Loss of customers and reputation Other serious business consequences To sustain a high level of security and compliance, IT teams must implement a comprehensive, aggressive automation strategy that establishes and tracks key performance indicators. Automation helps to optimize resources, increase efficiencies, lower costs and improve quality of service. This white paper describes principles and best practices for implementing automation as a strategic asset in the ongoing effort to achieve security and compliance excellence in a dynamic
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BMC ASEAN
Published By: Blue Prism     Published Date: Mar 15, 2019
If you're going to implement an automation tool, ensure that the tools and solutions you implement can carry your business through the rapidly changing marketplace. Desktop recording and attended automation program offer a quick return on investment but overtime, because the scripts they use so frequently become obsolete - the total cost of ownership (TCO) over the long run simply isn't sustainable.
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Blue Prism
Published By: KPMG     Published Date: Jul 03, 2019
Business growth. Everyone wants it, but only a few achieve it on a sustainable basis in todays uncertain climate. This expert guide explores the key pathways that are essential junctures in any businesss growth journey, and shines light on the personal stories and key decisions from the CEOs who have been there and done it. The report offers practical guidance to private businesses from multi-generational family and Private-Equity backed businesses through to owner-managed and fast-growing scale-ups. Read this report to understand: Going Global: how to navigate and launch an international business Acquisition: how to identify the right target, assess its value and oversee a successful integration Innovation and technology: how to enable innovation to flourish and how to harness the power of technology to accelerate your business Team: how to ensure you have the right people and skills to take your business to the next stage Investment: how to secure the right type of fund
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KPMG
Published By: YASH Technologies     Published Date: Jul 06, 2010
In today's competitive global marketplace, Application Management Services (AMS) have become increasingly important for international companies to comply with country-specific markets and regulations, and ensure high-quality operations of SAP solutions in a sustainable, cost-effective manner.
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yash, sap, erp, erp outsourcing, erp for manufacturing, application integration, application performance management, enterprise resource planning, enterprise software, it spending
    
YASH Technologies
Published By: Siemens     Published Date: Jun 06, 2014
This white paper examines some of the critical success factors for a sustainable population health management program and how the CareXcell solution can provide the IT infrastructure needed to address new value-based care requirements.
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siemens, hie, clinical workflows, care coordination, reduce costs, streamline communication, healthcare
    
Siemens
Published By: Castlight Health     Published Date: May 06, 2014
Poor quality of care takes a tremendous toll, not just on the system as a whole, but on the patients and their families at the center of that system. It also has a tremendous effect on employers, who already face unsustainable health care costs. When we evaluated one of our customer's claims, we found numerous signs of preventable complications that had cost our client significant amounts, not to mention the toll on the individual. Specifically, we identified the following preventable hospital- acquired conditions (HACs): Fourteen instances of stage III and IV pressure ulcers Twelve instances of vascular catheter-associated infections Thirteen instances of catheter-associated urinary tract infections One instance of a patient dying or experiencing a serious disability associated with intravascular air embolism Five instances of foreign objects remaining in patients after a procedure. Please download the whitepaper to learn more!
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healthcare, healthcare quality, intravascular air embolism, preventable complications, castlight health, hospital-acquired conditions, medical errors, health insurance, inappropriate care, unsustainable costs
    
Castlight Health
Published By: SAP     Published Date: Mar 22, 2016
All participants will use digital innovation to run their enterprise in real time and operate in a global network. They will provide superior products and services for a unique customer experience with the highest safety and environmental standards. This also paves way for new mobility concepts and business models. Our vision is where urban mobility and transportation systems run in a sustainable ecosystem while protecting natural resources and environment. This requires the ability to connect companies, people, and vehicles in real time for accident-free driving with zero-emission operated vehicles.
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digital network, digital enterprise, value creation, best business practices, sap
    
SAP
Published By: Anaplan     Published Date: Sep 11, 2019
Driver-based budgeting (DBB) is a business planning process that links demand with the operational activities needed to fulfill that demand. Its approach can be successfully implemented in nearly every industry due to its flexible methodology. In this paper, you will learn: What business drivers are and on which ones an organization should focus The benefits of implementing a DBB process How Connected Planning technology supports a sustainable DBB approach
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Anaplan
Published By: Infosys     Published Date: May 21, 2018
In these times of asymmetric development and unsustainable natural resource usage, demands from the agricultural sector are mounting. When farmers, distributors, contractors, and even consumers are under the pressure of contributing more to the system, how can every cog in this ecosystem begin an efficiency and sustainability revolution amidst all these challenges?
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development, resources, system, revolution, challenges
    
Infosys
Published By: Intouch Insight     Published Date: Apr 23, 2018
Customer Experience (CX) has become a critical differentiator for companies. Consulting company Forrester has declared that we are in the Age of the Customer, and Gartner argues, A superior customer experience is one of the few remaining means of sustainable competitive differentiation as the effects of globalization take their toll. Despite its widely-recognized importance, CX continues to be a loosely-defined concept, with each organization seeming to have its own definition. Approaches to the discipline and the arrangement of CX teams and related roles vary widely from business to business, leading to some confusion within organizations trying to select a CX approach. Whether you are just starting your companys CX journey or you are well on your way, this white paper will help you develop a thorough understanding of the discipline and the many ways organizations view and implement CX strategies, processes, and technologies. Well start by defining customer experience and its im
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Intouch Insight
Published By: FICO EMEA     Published Date: May 21, 2019
Fintechs and challenger banks have put a dent in the financial services universe. By developing compelling new products, services and experiences, these companies have set a new standard and raised customers expectations. While traditional banks work to meet these raised expectations, the challenge for new market entrants is turning their beachheads into sustainable, profitable businesses. FICO facilitates this transformation with our industry-leading analytics capabilities.
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fitech, analytics, analytic decisioning, challenger banks, banking, financial services
    
FICO EMEA
Published By: FICO EMEA     Published Date: May 21, 2019
Fintechs and challenger banks have put a dent in the financial services universe. By developing compelling new products, services and experiences, these companies have set a new standard and raised customers expectations. While traditional banks work to meet these raised expectations, the challenge for new market entrants is turning their beachheads into sustainable, profitable businesses. FICO facilitates this transformation with a set of industry-leading fraud management capabilities.
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fitech, fraud, compliance, challenger banks, banking, financial services
    
FICO EMEA
Published By: FICO EMEA     Published Date: May 21, 2019
Fintechs and challenger banks have put a dent in the financial services universe. By developing compelling new products, services and experiences, these companies have set a new standard and raised customers expectations. While traditional banks work to meet these raised expectations, the challenge for new market entrants is turning their beachheads into sustainable, profitable businesses. FICO facilitates this transformation with its industry-leading risk decisioning capabilities.
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fitech, risk decisioning, challenger bank, banking
    
FICO EMEA
Published By: Oracle HCM Cloud     Published Date: May 25, 2017
Modern campus innivation requires buildng a foundation of tomorrows solutions for todays student. Find out how to deliver a sustainable future for your institution and improve student outcomes.
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Oracle HCM Cloud
Published By: NTR Global     Published Date: Nov 24, 2008
The role of IT has grown dramatically over the last 5 years, from that of an aggregator or dispenser of information and technology to key strategic partner, business process enabler, and revenue driver. This is due in large part to continuous advancement, seamless integrations and innovations in IT processes and tools.
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ntr global, remote support solution, customer support, total support solution, virtual support center, crm, ntrglobal, networking, enterprise applications, remote access, remote network management, call center management, customer interaction service, customer relationship management, customer satisfaction, customer service
    
NTR Global
Published By: OpenText     Published Date: Dec 14, 2011
An organization cannot sustain long-term success without managing its information effectively... Building a foundation for information governance is your next step.
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information governance, open text, opentext, governance, information management, risks, storage, storage costs, sustainability, sustainable, application integration, best practices, business activity monitoring, business integration, business intelligence, business management, it spending, product lifecycle management, project management, return on investment
    
OpenText
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