strategic it support

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Published By: ASG Software Solutions     Published Date: Apr 30, 2008
In order to provide high quality, cost effective business services in complex, distributed environments, improved IT management strategies are required. Business Service Management (BSM) is a strategic approach to managing IT services in support of improved business performance.
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asg, sla, cmdb, bsm, metadata, itsm, metacmdb, lob
    
ASG Software Solutions
Published By: SAP     Published Date: Mar 02, 2017
HCM suite vendors are building out their offerings to address administrative, strategic and operational needs of users in multiple geographies, but solutions still vary. HR IT leaders should use this research to identify best-fit vendors based on their own critical product and service/support needs.
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SAP
Published By: Hewlett Packard Enterprise     Published Date: Oct 23, 2017
Midsized firms operate in the same hypercompetitive, digital environment as large enterprisesbut with fewer technical and budget resources to draw from. Thats why it is essential for IT leaders to leverage best-practice processes and models that can help them support strategic business goals such as agility, innovation, speed-tomarket, and always-on business operations. A hybrid IT implementation can provide the infrastructure flexibility to support the next generation of high-performance, data-intensive applications. A hybrid foundation can also facilitate new, collaborative processes that bring together IT and business stakeholders.
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digital environment, hyper competitive, business goals, hybrid it, technology, hpe
    
Hewlett Packard Enterprise
Published By: HPE Intel     Published Date: Mar 15, 2016
To free up staff resources to focus on strategic business initiatives, many IT leaders are considering engaging a partner to handle ongoing data center maintenance and optimization. But, too often, data center management services fall short of expectations. Standard care services may be limited in scope, and may not support the range of legacy hardware already in the data center. Conversely, complex managed or outsourced services may involve a costly, fully-customized engagement, in which costs are unpredictable, and control is wrested away from the enterprise. Finallyand perhaps most importantlymany data center management service providers seem to lack the innovative spark that will ensure continuous improvement to data center operations.
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HPE Intel
Published By: HPE Intel     Published Date: Mar 15, 2016
As more enterprises adopt technologies such as cloud, mobile, and analytics to help achieve strategic competitive advantage, CIOs and IT managers must support business-critical processes at a very high level across the enterprise. At the same time, IT organizations must manage complex hybrid IT infrastructures that include both cloud and on-premises technologies from multiple vendors and support providers. IDC believes that to tackle these challenges, IT organizations should look to support providers for comprehensive offerings to help optimize IT operations and improve the efficiency of IT service delivery. In addition, IDC recommends that IT organizations looking to manage rapid change in todays IT landscape consider support providers with a record of innovative support services and a focus on advanced technology in support delivery.
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HPE Intel
Published By: LogMeIn     Published Date: Mar 19, 2015
Within todays competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry. How does todays customer support organization manage to respond? The answer lies in building a better support desk that will let you do more with less without sacrificing on support quality or end-user satisfaction. Wondering where to start? You may want to read these five tips.
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customer experience, customer satisfaction, customer service, customer support
    
LogMeIn
Published By: Oracle     Published Date: Aug 08, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are noise, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of Customer Care in a Social World whitepaper where you will learn: Three qualifications needed for a social-enabled contact center To identify the stage of social-enablement for your contact center
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customer care, social world, oracle, crm, social media, knowledge management, data management
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are noise, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of Customer Care in a Social World whitepaper where you will learn: Three qualifications needed for a social-enabled contact center To identify the stage of social-enablement for your contact center
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customer care, social world, oracle, crm, social media, enterprise applications
    
Oracle
Published By: CA Technologies     Published Date: Aug 21, 2017
Agile software development is no longer a fad, a niche methodology, or just for startups: its a requirement for any modern and adaptive development organization. Without the adoption of agile practices, your business may be challenged to keep pace with customer commitments, beat the competition to market, and establish a roadmap for strategic innovation. But a proven framework for agile transformationincluding services and tooling can enhance your productivity and speed, and support you as you scale.
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CA Technologies
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
Project and portfolio management or PPM software can make or break an organizations ability to deliver. The recent growth in portfolio management as a strategic business function has led to many vendors of software related to elements of project execution bolting on project and portfolio management (PPM) modules. This is a clear attempt to try and get a piece of a growing, lucrative market. Twenty five years ago, PPM software was nothing more than project management software with the ability to publish or share information across projects. It was capable of doing a lot, but none of it was intuitive and therefore wasnt particularly useful. Compared to todays solutions, those products were dinosaurs. Since then, many vendors have invested a lot of money into their solutions, developing world-class offerings that can truly support effective management of the portfolio, and, more important, of the business that portfolio drives.
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CA Technologies EMEA
Published By: MobileIron     Published Date: Sep 22, 2014
The release of iOS 8 not only introduces a comprehensive list of features to enable greater enterprise mobility, it also highlights the pervasive need for an agile mobility strategy and EMM platform. According to a March 2014 study conducted by the Ponemon Institute, 50 percent of IT professionals in financial services say their company has no mobile strategy(1). Without a strategic approach to mobility and an EMM provider, organizations lack control over data security, end-user privacy, and mobile technologies that support corporate productivity. As iOS 8 becomes widely adopted, it will impact other mobility trends such as the continued migration away from Blackberry. Enterprises will need to move quickly to address these challenges, so updating the mobile strategy should be a top priority in every IT organization.
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ios 8, agile mobility strategy, emm platform, data security, end-user privacy, corporate productivity, mobility trends, it management
    
MobileIron
Published By: MobileIron     Published Date: Sep 22, 2014
The release of iOS 8 not only introduces a comprehensive list of features to enable greater enterprise mobility, it also highlights the pervasive need for an agile mobility strategy and EMM platform. According to a March 2014 study conducted by the Ponemon Institute, 50 percent of IT professionals in financial services say their company has no mobile strategy(1). Without a strategic approach to mobility and an EMM provider, organizations lack control over data security, end-user privacy, and mobile technologies that support corporate productivity. As iOS 8 becomes widely adopted, it will impact other mobility trends such as the continued migration away from Blackberry. Enterprises will need to move quickly to address these challenges, so updating the mobile strategy should be a top priority in every IT organization.
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ios 8, agile mobility strategy, emm platform, data security, end-user privacy, corporate productivity, mobility trends, it management
    
MobileIron
Published By: Workday     Published Date: Jul 19, 2017
It is an exciting and challenging time for CFOs as their role continues to evolve in a dynamic, everchanging business environment. To keep up with the pace of change and steer their companies toward growth, CFOs need to focus on strategic value and how they can support the broader organization. Driving growth, contending with an ever-evolving regulatory environment, delivering deeper and more-strategic business insights, and staying agile as demands change requires a new kind of finance organization. All of this change will continue to lead CFOs to look inward at their finance systems and evaluate if they can help support business demands today and in the future.
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cloud, cfo, financial systems, data insights, strategic value, organization optimization, file systems
    
Workday
Published By: Rackspace     Published Date: Feb 12, 2019
The decision to move business workloads and applications to the cloud impacts all parts of the business and isnt a decision isolated to the IT team. Our latest research study on the different motives, concerns and experiences of executive peers and business stakeholders when securing buy-in for a strategic IT move found 97% of C-level executives in ANZ suffered from migration regret during their first cloud migration. Packed with telling hindsight, over 200 c-suite executives shared their expectations and experiences during the cloud migration journey. They reveal what they would have done differently - namely enhanced communication and a clear plan of action - and offer practical advice to help others get buy-in internally and secure funding to support a move to the cloud.
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Rackspace
Published By: Rackspace     Published Date: May 09, 2019
Insights into avoiding migration regret amongst CxOs: The decision to move business workloads and applications to the cloud impacts all parts of the business and isnt a decision isolated to the IT team. Our latest research study on the different motives, concerns and experiences of executive peers and business stakeholders when securing buy-in for a strategic IT move found 97% of C-level executives in ANZ suffered from migration regret during their first cloud migration. Packed with telling hindsight, over 200 c-suite executives shared their expectations and experiences during the cloud migration journey. They reveal what they would have done differently - namely enhanced communication and a clear plan of action - and offer practical advice to help others get buy-in internally and secure funding to support a move to the cloud.
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Rackspace
Published By: Red Hat     Published Date: Jul 17, 2014
As a strategic partner in your business, you need to respond to growing business demand. Unfortunately, you face several challenges. Your complex IT environment is costly to manage and has a high downtime risk. Most of your resources and budget likely go to maintaining the stability, security and reliability of your IT system. Your organization might lack the processes needed to confidently manage support issues, IT transitions and new application deployments. In this whitepaper you will read about how to maximize uptime, reduce management costs, and quickly respond to business demands.
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business demand, security, it transitions, new applications, it systems, efficiency, maximize uptime, manage costs
    
Red Hat
Published By: Oracle     Published Date: Feb 20, 2019
Practice Supply Chain Best-in-Class What does it take to thrive in a digital world? A strong, strategic relationship with customers; data that supports confident decision-making; and an end-to-end SCM and ERP platform that brings it all together. See how industry leaders do it.
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Oracle
Published By: Red Hat     Published Date: Jan 02, 2018
Once upon a time, several generations ago (in technology years), IT departments were internal departments, focused on maintaining infrastructure and services within the company. Some companies may have had external-facing services, particularly web services, but this was still generally a narrow and restricted area. IT wasnt a revenue-generating or strategic department; it was a supporting environment viewed as a cost center. One of the outcomes of an infrastructure-focused environment is that developers lost a sense of what their code was doing. Release cycles were long, and changes were slow. A developer would work on something and throw the code into testing or operations, and it would be released months later. Because of that long lead time, engineers lost the joy of being a developerof creating something and seeing it work in real life. One of the great, powerful changes with digital transformation and related cultural and technology changes like DevOps is that it reintroduce
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Red Hat
Published By: Cohesity     Published Date: Nov 20, 2018
As one of the nations largest and most sophisticated controlled-temperature food distribution companies, Burris Logistics offers over 60 million cubic feet of freezer warehousing space in 15 strategic locations along the East Coast. Burris Logistics IT Team manages two data centers, one primary and another DR site that supports multiple remote locations up and down the East Coast. Download this case study to see how Burris Logistics acheived these benefits: - Over 80% reduction in backup windows - 25% CapEx savings and ongoing OpEx savings - Simplified operations with an easy-to-use and manage UI
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Cohesity
Published By: LogMeIn     Published Date: Jul 17, 2012
Within today's competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86 percent of decision makers rank their customers' experience as one of the top strategic priorities, and that 68 percent want to be customer service leaders in their industry. However, improving customer experience is no easy task. Companies must truly understand their customers, take into consideration the full spectrum of support they demand, as well as span the different channels their clients prefer for support.
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logmein, white paper, technology, customer satisfaction, customer service, customer experience
    
LogMeIn
Published By: Epicor     Published Date: Aug 02, 2012
Distribution executives can no longer afford to view their IT department as merely a cost center. In today's competitive landscape, information technology represents a strategic, cost-saving, revenue-generating differentiator. Read this new brief and discover why IT continues to be a major business driver in this industry, supporting customer service, collaboration, decision-making and other aspects of modern distribution.
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white paper, it success, strategies, service-oriented architecture, software as a service, web, virtualization, business intelligence
    
Epicor
Published By: Workday     Published Date: Jul 30, 2019
Healthcare providers today are constantly looking for ways to increase efficiency. Knowing that supply chain management can play a key role in these efforts, a more strategic approach to managing supply chain is critical. By combining transactions, analytics, and planning in a single system, Workday can help you make better decisions and contain costs. To dive deeper into how Workday supports supply chain management for healthcare, watch this quick demo.
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Workday
Published By: Lenovo     Published Date: Sep 16, 2014
Agency IT is tasked with building smarter and more responsive state and local government services, while CTOs look to enable government workforce mobility and address strategic issues, such as BYOD. Adding to the challenge is a rise in devices, data, and even multiple OSs that IT must support and secure. With the decline in traditional Windows-based computing, these challenges are driving agencies toward cloud solutions that don't sacrifice security or IT manageability. See our featured cloud solution for government agencies that has IT leaders re-thinking how they enable mobile productivity.
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agency it, workforce mobility, mobile productivity, cloud computing, it management, project management, web services, database security
    
Lenovo
Published By: CA Technologies     Published Date: Feb 13, 2015
Organizations are managing a rapidly escalating number of projects due in large part to the consumerization of IT. As a result, you face growing demands for mobile technology-based apps and services on top of your backlog of already ongoing strategic initiatives. And when priorities keep changing, functioning effectively is difficult without Project and Portfolio Management (PPM) tools that support your need for additional oversight, better decision-making and more efficient use of resources.
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portfolio management, mobile technology, project management, consumerization, decision making
    
CA Technologies
Published By: Progress     Published Date: Jan 22, 2019
With expectations high and requests coming from every direction, it is crucial you set strategic goals and objectives for your team that quickly drive results. But how do you set your priorities? How do you get the right mix of quick short-term wins and long-term strategic initiatives? And all the while keeping your customers, organization and stakeholders happy while ensuring the internal processes and technology are in place to support them. We will answer these questions and more in this on-demand webinar.
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Progress
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