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Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
You know what you need to doprovide personalized service anytime, anywhere, on any device. You know why you need to do ita 10 percent increase in your customer experience score can translate into an additional $1B in revenue! The issue is, How to get from where you are today, to where you need to be? Thats where Oracles Roadmap to Modern Customer Service (RTM) can help. The RTM framework enables you to determine your current stage of customer service maturity and map out your steps for getting to the next level. To help get you started, here is a brief overview of the three stages of customer service maturity.
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oracle, service cloud, customer service, customer engagement, application integration, best practices, business intelligence, customer satisfaction
    
Oracle Service Cloud
Published By: Staples     Published Date: Jun 01, 2017
Formerly looked upon as just a cost center, the data center has taken center stage as the heart of your business operation. It has become an indispensable, critical component of your company's competitive strategy. As such, your data center has the same needs as the business it serves the need for agility, flexibility, and adaptability to respond to new opportunity as quickly and effectively as possible. This white paper covers the latest trends that will promote your data center's growth beyond its current state.
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staples business advantage, data center, competitive strategy, market growth, midmarket growth
    
Staples
Published By: Synnex     Published Date: Oct 11, 2017
Cloud is disrupting traditional IT faster than we think. Today, with 80%1 business deploying or fully embracing the cloud, we have crossed the chasm and are in the early majority stage of the adoption curve. All of this means more opportunities for cloud solution providers. IDC discusses this opportunity extensively in The Booming Cloud report.
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Synnex
Published By: Microsoft     Published Date: Jul 20, 2018
Imagine having a relationship with each of your customers thats built on trust. If every one of your connections turned to you for help in solving their greatest challenges at every stage of the sales journey, what would that do to your bottom line? If you could provide every new prospect with relevant, useful insights that would make them more successful, how would your sales goals change? A new model is emerging in the sales landscape. The entire process looks vastly different than it did just a few years ago. Although thats due in part to constantly evolving tools and technologies, the greater difference is in the mindsets of buyers. Understanding that mindset and catering to it is what catapults a successful seller into rock-star seller status. While this shift brings new possibilities, every stage of the selling process is also rife with new challenges. Greater access means more noise. Countless resources make it difficult to bring real value. These are just a few of the challen
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Microsoft
Published By: IBM     Published Date: Feb 25, 2008
Virtualization is no longer an “emerging” technology. Its potential to increase the efficiency of IT infrastructures has become widely recognized. But key questions are raised in the early stages of virtualization planning: should it be implemented only for new projects, or applied to existing infrastructures? Should opportunities be pursued on a case-by-case basis, or targeted as a broader goal of IT strategy?
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server virtualization, servers, unix, linux, ibm
    
IBM
Published By: IBM     Published Date: Feb 02, 2009
Learn how IBM’s change data capture technology can be used in conjunction with IBM’s performance management solutions from Cognos to provide access to the trusted information that systems and employees need to make informed decisions at the speed of business.
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ibm, information management software, performance management, business intelligence, ibm cognos, bi-ready data, departmental reporting with ibm cognos, in-memory data store, operational data stores, enterprise data warehouse, ibm® infosphere change data capture, cdc, kpi, cognos now!, operational data store, ods, ibm infosphere datastage, enterprise applications, data warehousing
    
IBM
Published By: Microsoft Dynamics     Published Date: Jul 03, 2008
In this webcast, we discuss how companies excel when they empower their people to drive the business forward. While strategies, organization, motivation, and leadership all set the stage for business success, you also have to give your people the right tools, information, and opportunities to see results—because ultimately success is determined by your people. Learn why we call a business that fosters a winning environment a "people-ready business."
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microsoft, business activity, business intelligence, business analytics, analytics, analytical, business strategy, business activity monitoring, business metrics, analytical applications
    
Microsoft Dynamics
Published By: PC Mall     Published Date: Mar 27, 2012
BPM is a discipline and a methodological approach, which changes IT's conversation with the business to an interactive, continuously iterative approach to building solutions. BPM is now at the stage of maturity where it can be a tool for enterprise.
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bpm, maturity, methodology, method, businsess procses management, building, business, interactive, enterprise applications
    
PC Mall
Published By: Lumension     Published Date: Jan 22, 2013
In this webinar, Randy Franklin Smith (Ultimate Windows Security) shows how application control is an important defense-in-depth measure that can provide detection and prevention of late-stage APT attacks.
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endpoint management, security, compliance, patch management, file integrity monitoring, device control, detection, apt attacks, malware, servers, access control, anti spam, anti spyware, anti virus, application security, auditing, business continuity, email security, encryption, firewalls
    
Lumension
Published By: Navisite- A Time Warner Cable Company     Published Date: Jul 01, 2013
In recent years, IT has seen a fundamental shift toward always-on capabilities for anywhere, anytime productivity. The Cloud has taken center stage as one of the largest influencers of IT decision making, modifying company operations, impacting enterprise finances, and incorporating into profit engines.
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navisite, daas, it decision makers, impacting enterprise finances, profit engines, cloud computing
    
Navisite- A Time Warner Cable Company
Published By: IBM     Published Date: Jul 24, 2012
Read this white paper to learn four stages of organizational capabilities and associated customer analytics strategies to help gain deeper customer insight.
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customer, analytics, imb, insight, white paper, strategies, business management, customer relationship management, analytical applications
    
IBM
Published By: IBM     Published Date: Aug 06, 2012
With customer analytics-including predictive analytics, social analytics, business intelligence, and decision management-companies are empowered to improve the customer experience and maximize business outcomes by being proactive, rather than reactive. Comments made in social channels about a perceived problem with a checkout tool on a company's website, for example, can alert company decision-makers about a potential issue before it hits the contact center.
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customer analytics, loyalty, profitability, revenue, ibm, transaction data, customer survey data, demographics, contact center, customer behavior, decision-makers, integrate, granular attributes, predictive analytics, life-stage changes, enterprise applications, data management
    
IBM
Published By: Destination Analytics     Published Date: Apr 06, 2012
To help organizations in their pursuit for deeper customer insight, we have identified four stages of organizational capabilities, which are enabled by four associated customer analytics strategies. Read to find out more.
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ibm, customer analytics, technology, destination analytics, customer satisfaction, analytics strategy, business analytics, customer interaction service, customer service, application integration, analytical applications
    
Destination Analytics
Published By: Adobe     Published Date: Aug 02, 2017
Customer experience (CX) continues to dominate the agenda, and it is clear from the research that retailers collectively grasp the importance of a personalised and mobilefriendly experience which is relevant at every stage of the customer journey. It makes absolute sense for retailers to focus on optimising the mobile experience as part of their CX initiatives. CX is a differentiator for retail brands and, as part of this trend, the mobile experience in particular will increasingly define your brand.
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digital skills, culture, strategy, data management, processing, technology, ux design
    
Adobe
Published By: CDW     Published Date: Jun 14, 2016
For most organizations, the question of whether to deploy mobile computing has long since given way to the question of how. And many are only in the early stages of mobility maturity. An expertly conceived strategy is necessary to achieve the innovation that mobility can provide.
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mobile management, mobile devices, enterprise management, mobile device management, best practices, business optimization, productivity, mobile computing, wireless communications, business management, contact management, content management system
    
CDW
Published By: E-SignLive by Silanis     Published Date: Oct 02, 2013
While we tend to think about mobility largely as a consumer phenomenon, it is also changing how the workforce carries out business. With so much being done beyond traditional office walls, many insurance companies, financial service organizations and even government agencies are adopting mobile devices as productivity tools and developing enterprise apps for these devices. Electronic signature technology is pivotal to enabling mobile transactions beyond just informational apps. Not only in terms of straight-through processing (STP), but also for full compliance, legal enforceability and record retention. With most organizations mobile strategies still in the early stages, this article provides a starting point to help you better understand mobile e-signatures for business. It reviews the top 10 capabilities that businesses need in order to properly equip their customer-facing workforce with mobile e-signing.
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ipad, mobility, apple, e-signatures, esign, marketing, enterprise, cio, networking, security, it management, wireless, enterprise applications
    
E-SignLive by Silanis
Published By: Skillsoft     Published Date: Mar 05, 2014
A paper providing and insight into the importance learning is to every stage of the talent management lifecycle
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talent management, recruitment, workforce, development, training, workforce development, elearning
    
Skillsoft
Published By: Cyveillance     Published Date: Apr 03, 2015
Protecting a business including its information and intellectual property, physical infrastructure, employees, and reputation has become increasingly difficult. Online threats come from all sides: internal leaks and external adversaries; domestic hacktivists and overseas cybercrime syndicates; targeted threats and mass attacks. And these threats run the gamut from targeted to indiscriminate to entirely accidental. Like many security trends and frameworks, the early stages of adoption often involve inconsistent definitions, challenges with justification and management communication and an unknown path to implementation. In this white paper, we: Review the current threatscape and why it requires this new approach Offer a clarifying definition of what cyber threat Intelligence is Describe how to communicate its value to the business and Lay out some concrete initial steps toward implementing Intelligence-Led Security
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intellectual property, hackers, protection, leaks, security, threatscape, networking
    
Cyveillance
Published By: Box     Published Date: Feb 13, 2015
IDC's 3rd IT Platform defined by the nascent and confluent mobile, cloud, social business and big data technologies will drive 98 % of future IT industry growth over the next seven years. In 2013, industry transition to the 3rd Platform will move from the exploration stage to full-blown high stakes competition, resetting the leadership ranks in the IT sector forever.
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idc, it platform, mobile, mobile content, 3rd platform technologies, it management
    
Box
Published By: Cornerstone OnDemand     Published Date: Feb 22, 2016
For many small to medium size companies, finding the time to proactively manage employee performance is difficult. The emphasis is more often on increasing revenues and achieving stability, especially in the early days. However, as businesses grow, the need for improving staff engagement, productivity and loyalty becomes increasingly important. It is at this critical stage that Performance Management can mean the difference between businesses that experience sustained growth and those whose momentum falters. Even when organisations are aware of the importance of Performance Management, the tendency is to carry it out in an ad hoc manner. Such methods work with a low headcount, but as this increases, more formal processes are needed. 6 Steps to Performance Management Best Practice offers a practical guide for small and medium enterprises (SMEs) that have identified Performance Management as part of their long term growth strategy. Drawing on industry research, client case studies and
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management, productivity, performance, growth, employee
    
Cornerstone OnDemand
Published By: ClearCompany     Published Date: Dec 03, 2015
A complete and granular dive into each stage of the Talent Lifecycle.
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clearcompany, talent, talent lifecycle, recruiting, succession, performance, management, compensation, human resource technology
    
ClearCompany
Published By: InfoPro Learning     Published Date: Jun 01, 2017
As the benefits of investment in Learning and Development continue to be signaled to the market, Chief Learning Officers and leaders of learning organizations will be taking center-stage in the transformation of their organization. In addition, companies spent just over $180 billion on corporate training last year, putting immense pressure on training leaders to show return on investment. With the spotlight on, these CLOs and other leaders of learning organizations will be measured across three core levers; transforming the business performance of learners, creating learning experiences that engage learners, and improving the operational efficiency of the organization. Download The Three Levers of a Successful CLO to learn the first step in aligning yourself with the three levers that business find most important.
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l&d outsourcing, training outsourcing, business transformation, learning experience, learning strategy, learning measurement, managed learning services, lbpo, learning business process outsourcing, learning and development
    
InfoPro Learning
Published By: Epson     Published Date: Jun 22, 2018
Imaging technology has dramatically aff ected the experience of K-12 teaching and classroom dynamics. From a time when the primary ways to relay information were verbal, via a blackboard or overhead projector, to the current array of computers, tablets, fl at screens and projectors deciding what to select can be complicated. Today there is a lot of focus on fl at panels and projectors. However the big dilemma isnt which technology to select, but how to support the right visual environments that help teachers teach and students learn. Whether the pedagogical style is sage on a stage, guide by the side, fl ipped classrooms, display-based or constructivist, getting everyone on the same page and keeping focus are key components in supporting student comprehension.
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Epson
Published By: Engagio     Published Date: Jun 26, 2018
This is an inside look at the state of Account Based Marketing. More specifically, our research examined: ?How companies are utilizing ABM as a strategy ?How organizations are structuring their teams to support ABM ?How ABM can be measured at different stages ?The challenges most organizations are facing regarding ABM Along with showing the results, weve included our interpretation of the data to help you draw insights and apply them as you continue down your ABM journey. The research underscores where companies are at with their ABM programs and the key challenges they are facing. Regardless of your company size or maturity, there is always a need to grow your business and drive efficiency. The data from this survey illustrates how ABM can help.
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Engagio
Published By: Unica     Published Date: Nov 06, 2009
This white paper helps marketers improve returns by identifying the specific pieces of data to mine for, and apply them to increase marketing returns at every stage of the customer life cycle, both online and offline.
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unica, customer analytics, data personal, lifecycle, customer analytics, web behavior, marketing, online marketing
    
Unica
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