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Published By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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Zendesk
Published By: Google     Published Date: Aug 23, 2018
"From APIs to employee-owned smartphones, there are more access points to corporate data than ever before. Have businesses updated their security strategies to reflect this explosion of new targets for potential breaches? In June 2017, Google commissioned Forrester Consulting to examine how security experts think about endpoint security and learn how the cloud is helping businesses address new vulnerabilities. Download the Forrester report and find out more."
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Google
Published By: Google     Published Date: Aug 23, 2018
Todays smart computers can beat board game champions, master video games, and learn to recognize cats. No wonder artificial intelligence has captured the imaginations of business and IT leaders. And indeed, AI is starting to transform processes in established industries, from retail to financial services to manufacturing. Read this guide from Google Cloud and learn how you can unlock the transformational power of information and get useful insights from a vast and complex landscape of data.
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Google
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
More than 400,000 workers at some 400 companiesincluding Polycom, Qantas and Toyota already use CA Project & Portfolio Management SaaS (CA PPM SaaS) to reduce costs, drive adoption and make smarter business decisions. Download this whitepaper today to find out more about how this solution can help your company today.
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CA Technologies EMEA
Published By: CA Technologies EMEA     Published Date: Sep 11, 2018
At a Glance To excel as resource manager, you need to quickly find the right talent to solve the right problems at the right time. CA Project & Portfolio Management (CA PPM) provides you with the modern resource management functions you need to maximize your companys most valuable assets: the people. Modern, simple and powerful, CA PPM helps you work smarter by region, department, project, role and skill set.
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CA Technologies EMEA
Published By: TIBCO Software APAC     Published Date: Aug 15, 2018
Expanding analytic capabilities are critical to digitizing the business, optimizing costs, accelerating innovation, and surviving digital disruption Historically, manufacturers were almost solely focused on reducing costs by applying automation and analytics to engineering, R&D, manufacturing operations, and quality organizations. Even though the strategies used within these areas are still needed, they are not sufficient to ensure business survival and continuity in the age of Industry 4.0 and the IoT. Today, it is paramount that smart manufacturers broaden their scope because disruptive innovations in data acquisition, storage, and analytics technology have enabled an entirely new degree of automation and virtualization, promising a complete 360-degree high-fidelity virtual data-driven integrated views of all operationsfrom suppliers and supply chains, through equipment, processes, and manufacturing practices, to final product testing and customer satisfaction. Download this paper
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TIBCO Software APAC
Published By: Fiserv     Published Date: Jul 09, 2018
Cash may be popular with consumers, but it often presents challenges and extra costs for retailers. Manually handling, counting, reconciling and depositing cash every day, or multiple times a day, can be expensive. Smart safe technology and automated cash handling can help and benefit all areas of your business from Finance to Operations to Loss Prevention but, more importantly, your customers. Read this eBook to learn the four key benefits of automated cash handling: Maximize your cash flow Gain more flexibility with open systems Reduce shrinkage and reconciliation Care for customers instead of counting cash
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cash automation, smart safe, cash handling, cash-in-transit, cash management, cit, cash vault, cash counting, cash reconciliation, cash transaction, fraudulent currency, counterfeit detection, counting errors, shrinkage, reconciliation
    
Fiserv
Published By: Fiserv     Published Date: Aug 23, 2018
Even with the rise of digital payments, cash is still a popular form of payment. According to the Federal Reserve, consumers use cash to pay for nearly one-third of all retail transactions. For many retailers, a completely "cashless society" is nowhere in sight. Cash management remains one of the most important aspects of managing a retail operation, particularly at quick service restaurants (QSRs) and convenience stores, where transactions are smaller and cash is a preferred method of payment. This white paper, Boost Profitability by Automating Cash, sponsored by Fiserv and Fast Casual, details the steps to manage cash properly and boost profit for your business. Uncover the top reasons and flexible options to automate your cash management. Time savings Theft deterrence Higher accuracy Better customer service Real-time data
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cash automation, smart safe, cash loss, cash handling, automated cash handling, cash management, cash reconciliation, manual cash reconciliation, automated cash reconciliation, automated vault, cash counting, cash automation system, cash deposits, cash recycler, cash dispensers, cash drawer, point of sale
    
Fiserv
Published By: Dassault Systmes     Published Date: Jun 19, 2018
Start the journey to operational and digital excellence by gaining a clear strategy for the first steps forward. This resource includes: An executive summary of Smart Manufacturing Benchmarking manufacturing operations management The road to MOM 4.0 Digital transformation is a vehicle, not a destination Recommendations to achieve digital excellence Manufacturers need to start now and follow a clear path from corporate strategic objectives through to successful program implementation.
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Dassault Systmes
Published By: Dassault Systmes     Published Date: Jun 19, 2018
This spotlight report examines: How Manufacturing Operations Management (MOM) or Manufacturing Execution Systems (MES) are key enablers of data management and Digital Transformation. Companies can combine many other opportunities with manufacturing operations in a digital journey. Product lifecycle management (PLM) as a high-value discipline to pair with MOM in discrete manufacturing, and the value of digital continuity across engineering, manufacturing operations, and supply chain. A robust integration of MOM and PLM technologies and the advent of the Digital Twin (a virtual copy of the product and how it's made) to demonstrate maturity in Smart Manufacturing and the ability to make smart products in smart factories. The IIoT has opened up a world of opportunity for manufacturers. Take advantage of it.
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Dassault Systmes
Published By: MobileIron     Published Date: Aug 20, 2018
In the PC era, employees operated from within a well defined enterprise IT perimeter and passwords were sufficient to establish user trust. However, in todays mobile-cloud environment, the enterprise perimeter has dissolved and business information is available to users on a variety of endpoints, apps, services, networks, locations. In this dynamic access environment, organizations need a different approach to security that is able to: Establish user trust using multiple factor authentication Correlate user trust with other factors such as endpoint, app, network, and more Apply adaptive, risk-based policies that match the users environment
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security, enterprise, cloud
    
MobileIron
Published By: TIBCO Software APAC     Published Date: Aug 14, 2018
Increasing your non-interest revenues without increasing customer fees that ultimately drive customers away can be a challenge. The digital economy is opening up new ways to drive additional revenue from existing customers. The same technical innovations are also opening up new ways to communicate with customers about both digital and traditional offerings. But that results in customers becoming overwhelmed with advertising and marketing messages. They are forced to decide upfront who is providing relevant information and who to completely ignore. Ultimately, it comes down to trust. Customers consider generic messages to be spam and learn to filter them out, even if they come from a known vendor. Over the long run, these types of marketing campaigns not only see diminishing returns, they can even damage your long-term relationship with customers and decrease revenues. Micro-marketing overcomes the noise that traditional spam-marketing creates and establishes news levels of trust betwee
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TIBCO Software APAC
Published By: Genesys     Published Date: Jun 08, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or Blended AI by Genesys, addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: Personalize self-service Connect customer conversations Create smart agent experiences Start small and deploy fast with Microapps
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ai solutions, customer experience
    
Genesys
Published By: Epson     Published Date: Jun 12, 2018
Competition is growing fierce for restaurants and not all of it comes from other local dining establishments. With grocery stores and meal kit services offering additional convenient and affordable dining options for customers to choose from, and with many restaurants turning to faster and smarter automation methods to power their operations, now is the time for your restaurant to step up its game. Ultimately, what your restaurant needs to do is offer a complete experience for your guests. The only way to effectively do this is to understand the whole diner journey and how the decisions you make along the way affect it.
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Epson
Published By: Sterling     Published Date: Apr 30, 2018
You know you need site access mats for your upcoming project. But should you rent, buy, or lease them? Making the right decision means considering many factors, including project duration, jobsite conditions, equipment, mat quality even the potential for extreme weather. In this white paper, you will learn how to navigate the decision and choose the option that saves you time, money, and headaches. Find out the questions you must ask potential suppliers, and what happens when jobs go longer than planned.
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site access mats, access mats, ground protection mats, construction site preparation, access mat installation, temporary access road, site restoration
    
Sterling
Published By: Lenovo     Published Date: Aug 31, 2018
? Smarter and more efficient workplaces are becoming a norm as these spaces enhance productivity, collaboration, and efficiency. Lenovo offers the best-in-class solutions to make the organizational workplace efficiency a reality. Starting from endpoint devices which enable workspace optimization to IT automation services, we bridge the gap between user requirements and IT deployments.
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Lenovo
Published By: Tagman     Published Date: Mar 21, 2011
This white paper examines the true costs associated with the Tagging of websites to implement and track the performance of online marketing technologies such as web analytics, display ad serving and search marketing. This research was conducted by TagMan, a smart container tag with real-time attribution and web-page acceleration.
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web analytics, tagging, real time attribution, web page acceleration, tagman
    
Tagman
Published By: SYSTEM LEVEL SOLUTIONS     Published Date: Mar 04, 2012
For the Smart Homes of this century, the paper gives a few hints on energy management and thereby reducing bills along with an eco-friendly environment.
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SYSTEM LEVEL SOLUTIONS
Published By: e-SignLive     Published Date: Oct 11, 2013
While we tend to think about mobility largely as a consumer phenomenon, it is also changing how the workforce carries out business. With so much being done beyond traditional office walls, many insurance companies, financial service organizations and even government agencies are adopting mobile tablets and smartphones as productivity tools for agents, representatives and personnel, and developing enterprise apps for these devices.
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ipad, mobility, apple, e-signatures, esign
    
e-SignLive
Published By: Mcorp Consulting     Published Date: Feb 17, 2010
See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)
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mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm
    
Mcorp Consulting
Published By: Lenovo     Published Date: Sep 12, 2018
Smarter and more efficient workplaces are becoming a norm as these spaces enhance productivity, collaboration, and efficiency. Lenovo offers the best-in-class solutions to make the organizational workplace efficiency a reality. Starting from endpoint devices which enable workspace optimization to IT automation services, we bridge the gap between user requirements and IT deployments.
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Lenovo
Published By: NVIDIA     Published Date: Aug 22, 2018
Download the new white paper from Nvidia to explore how Bing deployed NVIDIA technology to speed up object detection and deliver pertinent results in real time.
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nvidia, gpu, object detection, hpc, infrastructure, network performance, business activity monitoring, productivity, project management
    
NVIDIA
Published By: Akamai Technologies     Published Date: May 24, 2017
Wir haben alle unsere persnlichen Lieblingsapps. Aber knnen Sie auch nur drei mobile Websites nennen, die Ihnen gefallen? Wohl nicht. Und das liegt daran, dass die Nutzererwartungen allzu hufig enttuscht werden, wenn Webdesigns, die fr Desktop-PCs konzipiert wurden, fr Mobilgerte nachgerstet werden. Dennoch ist der Smartphone-Traffic hher denn je und steigt weiter an. Dieser Bericht von Forrester-Analysten zeigt, warum es hchste Zeit fr einen radikalen Neuanfang ist und wie Ihre Website mit leuchtendem Beispiel vorangehen kann. Laden Sie den Bericht heute noch herunter.
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Akamai Technologies
Published By: Cisco EMEA Tier 3 ABM     Published Date: Jun 01, 2018
Your employees, customers, and partners need the ability to connect and collaborate, at any time, from any location across time zones or simply across the conference table. Cisco Webex makes working together what it should be - intuitive. Teams can work faster, smarter, and more effectively than ever, while providing the peace of mind that solution administrators want.
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cisco, webex, collaboration
    
Cisco EMEA Tier 3 ABM
Published By: ExactTarget     Published Date: Aug 14, 2014
Marketing as you know it will never be the same. Theres a fundamental shift in relationships between brands and customersfueled by smartphones, social media, and todays always-on, always-connected mentality. Marketers have access to more customer data (big data) than ever before. But the quantity of data only matters if youre smart about using itto power 1:1 customer journeys.
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marketing cloud, target, big data, brands, customers, social media, smartphones, always-on
    
ExactTarget
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