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Published By: HotSchedules     Published Date: Mar 29, 2017
Seasonal Staff Hits Home Run with HotSchedules Labor and Communication Tools. Download now!
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HotSchedules
Published By: Genesys     Published Date: Aug 13, 2009
Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?
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genesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center, voip, service delivery optimization, lob, line-of-business, sla, service level agreement, backlog, websphere, backlog, workload distribution, iwd, customer interaction management
    
Genesys
Published By: SafeData, LLC     Published Date: May 05, 2009
Surprisingly, 50% of small to medium sized businesses that have invested in a data availability and recovery solution may still be vulnerable to downtime. Download this free white paper to learn what you can do to avoid the same risk.  You'll also learn what your options are for reliable IBM iSeries data protection and recovery that make sense for your size business.
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virtualization, safedata, safe, data, ibm iseries recovery, rto, recovery time objectives, economy, hot site, low cost, high-availability deployment, electronic vaulting, recovery, backup, data recovery, downtime, business data, smbs, small and midsized businesses, recoverability
    
SafeData, LLC
Published By: SRC,LLC     Published Date: Jun 01, 2009
Today, organizations are collecting data at every level of their business and in volumes that in the past were unimaginable. Data sets are stored in different database systems or in files with distinctive formats, all reflecting business process, application, program software, or information type dependencies. Adding to this complexity is the distribution of these data sets across the enterprise in silos requiring a varied set of tools and/or specialized business rules for data transformation, classification, matching, and integration. Because of the massive amounts of data stored in a variety of representation formats, decision makers strain to derive insights and create business solutions that adequately span and integrate information from these disparate technology islands. Learn more today!
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src, data transformation, classification, business value, geographic business intelligence, geo-bi, etl, extract, transform, load, spatial analysis, operational data stores, ods, spatial data, etl, cdi, point of sale, retail floor space management, rfsm, alteryx
    
SRC,LLC
Published By: Jonckers Translation & Engineering     Published Date: Jul 13, 2010
This case study examines Adobe's globalization efforts in transforming traditional practices to global content value chains and outlines how Adobe's been able to do it successfully.
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jonckers, multilingual product content, value chain, machine translation, localization, adobe systems, global content value chain, gcvc, local area networking, wireless service providers, wlan, product lifecycle management, content management system
    
Jonckers Translation & Engineering
Published By: Jonckers Translation & Engineering     Published Date: Jul 13, 2010
Download our Localization Kit guide to learn best practices in localization kit development.
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jonckers, localization service provider, lsp, software, graphics, documentation, action item, local area networking, wireless service providers, wlan, document management
    
Jonckers Translation & Engineering
Published By: Jonckers Translation & Engineering     Published Date: Jul 13, 2010
In this whitepaper, we will discuss: 5 Important Questions to Ask Yourself to Determine Need; Supplier Dependency; Time to Market; Cost Tolerance; Risk and more!
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jonckers, strategic sourcing, project timelines lsp, localization, project management, ad management, crm and sales tools, localization, machine translation, product development life cycle, pdlc), local area networking, product lifecycle management, software outsourcing
    
Jonckers Translation & Engineering
Published By: Aberdeen Group     Published Date: Sep 11, 2012
Customers are the lifeblood of business, but their importance is sometimes forgotten when it comes time to collect payment. For most organizations, accounts receivable is one of the largest assets on the balance sheet. To maintain a competitive position in the market, companies are looking to improve asset-to-cash conversion performance. From the financial supply chain perspective, the goal of the order-to-cash cycle is simple: to translate successful sales into actual financial benefit for the organization.
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aberdeen, accounts receivable, customers, business, organization, conversion performance, project management, desktop management
    
Aberdeen Group
Published By: NETIQ     Published Date: Jun 20, 2014
Recently, industry analysts have focused on new authentication methods; however, maybe passwords arent dead. In todays world, passwords are still a big part of life but resetting them still drains the life from IT productivity. Slay that monster.
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netiq, passwords, enterprise security, username, password, security, it management
    
NETIQ
Published By: Aon Hewitt     Published Date: May 25, 2016
Today in the United States, employer-sponsored health benefits are the source of coverage for more than 149 million individuals.1 Fueled by many factors, including rising costs, legislative changes, new provider models, and evolving market forces, the health care industry is undergoing a transformation. And as health care evolves, so must the employers role in it. What has not changed, however, is employers belief that health benefits are a key differentiator for talent. In fact, most large employers plan to continue offering coverage in spite of the uncertainties in the health care market. To keep pace with the changing environment, employers must rethink their role in health coverage: how they sponsor, structure, and deliver health benefits, and how they manage costs while keeping employees healthy, productive, and satisfied.
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health care, employer-sponsored benefits, healthy benefits, manage costs
    
Aon Hewitt
Published By: EVault     Published Date: Mar 21, 2014
Er zijn heel veel manieren om uw data te back-uppen dan is het goed om te weten dat 12 Best Practices ze allemaal beslaan. Als u dit compacte whitepaper leest, kunt u in een paar minuten: Bepalen of uw back-up en recovery systeem voldoet Specifieke stappen bepalen om verbeteringen aan te brengen Efficintie, betrouwbaarheid en kosten-effectiviteit verhogen Vul uw gegevens in en download
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evault, cloud computing, cloud connected diaster, disaster recovery, natural disaster, better for business, security, data center
    
EVault
Published By: EVault     Published Date: Mar 21, 2014
Heeft u uw bedrijfsdata nog beschikbaar als de serverruimte met uw back-up server onder water komt te staan of als de bliksem inslaat? Lees in dit whitepaper waarom de cloud beter is wanneer het noodlot toeslaat.
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evault, cloud computing, cloud connected diaster, disaster recovery, natural disaster, better for business
    
EVault
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
You know what you need to doprovide personalized service anytime, anywhere, on any device. You know why you need to do ita 10 percent increase in your customer experience score can translate into an additional $1B in revenue! The issue is, How to get from where you are today, to where you need to be? Thats where Oracles Roadmap to Modern Customer Service (RTM) can help. The RTM framework enables you to determine your current stage of customer service maturity and map out your steps for getting to the next level. To help get you started, here is a brief overview of the three stages of customer service maturity.
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oracle, service cloud, customer service, customer engagement, application integration, best practices, business intelligence, customer satisfaction
    
Oracle Service Cloud
Published By: Vertica     Published Date: Feb 20, 2010
For over a decade, IT organizations have been plagued by high data warehousing costs, with millions of dollars spent annually on specialized, high-end hardware and DBA personnel overhead for performance tuning. The root cause: using data warehouse database management (DBMS) software, like Oracle and SQLServer that were designed 20-30 years ago to handle write-intensive OLTP workloads, not query-intensive analytic workloads.
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vertica, ec2, cdr, elastic, saas, cloud computing, data management, ad-hoc, business intelligence, cloud, cloudbased applications, analytic, saas, dbms, mpp, application integration, best practices, business activity monitoring, business analytics, business integration
    
Vertica
Published By: Nutanix     Published Date: Apr 24, 2017
Convirtase en un experto en Infraestructura Hiperconvergente Descargu el libro. La infraestructura tradicional (legacy), con sus componentes aislados como almacenamiento, redes y servidores, ya no es adecuada para cubrir las demandas cada vez mayores de las aplicaciones empresariales actuales ni el ritmo acelerado de las empresas modernas. Hoy, los expertos y lderes de TI estn utilizando infraestructura Hiperconvergente para eliminar las barreras y complejidad de las plataformas tradicionales y brindar servicios de infraestructura en sus propias instalaciones (on-premise) pero con la velocidad, agilidad y eficiencia operativa de una nube pblica. Descarga gratis el libro
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infraestructura hiperconvergente, hiperconvergencia, cmo funciona nutanix, nutanix, hiperconvergencia de nutanix, qu es un sistema convergente?, hci, almacenamiento empresarial, nube pblica, nube empresarial, centro de datos, data center, definido por software
    
Nutanix
Published By: Balihoo     Published Date: Apr 29, 2010
As a product manufacturer reaching your customers through a reseller network, you know it's critical to coordinate and leverage marketing activities with them. More than ever your marketing budgets are under scrutiny, while at the same time there's ever-growing pressure to achieve sales goals. Download this whitepaper to learn the 5 Keys to Optimizing your Co-op or MDF Advertising Program and seamlessly translate your national strategies into local execution.
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balihoo, marketing, co op marketing, integrated marketing, romi, marketing automation
    
Balihoo
Published By: Balihoo     Published Date: Jul 09, 2010
Your franchisees' and affiliates' local marketing efforts could be 30% more effective!
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local marketing, local advertising, franchise marketing, reseller marketing
    
Balihoo
Published By: IBM     Published Date: Feb 25, 2008
Why is it that business and IT teams always seem to be at odds with one another? In this IBM white paper, Macehiter Ward-Dutton, specialists in IT business alignment, give a step-by-step explanation of how to make long-term improvements in the relationship between business and IT.
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application development, infrastructure management, slm, sla, service level, service management, ibm, it management, business integration, business management
    
IBM
Published By: IBM     Published Date: May 12, 2008
Managing compliance is a huge challenge for companies, straining IT resources needed to meet service level agreements. To overcome these challenges, IT must support the objectives of your business. This white paper describes how IBM Service Management does just that. It defines and monitors IT governance and compliance management in a repeatable manner across businesses of any size.
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service, service management, sla, service level, ibm, ibm g&rm, ibm grm, compliance
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
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ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm, ibm mbi, service quality, telecommunications, management solutions, customer experience, dashboards, sla, netcool, service level agreement, key quality indicators, kqis, ip-tv
    
IBM
Published By: IBM     Published Date: Nov 13, 2008
Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
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ibm, operations management, tivoli, value-added services, operational support systems, wireless, ibm, power, cooling, tivoli, netcool solutions, operational efficiencies, efficiency, ip multimedia subsystems, ims, fixed-mobile convergence, operational support systems, oss, value-added services, vas
    
IBM
Published By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
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ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes, service levels, ibm, service level agreements slas, key perfor¬mance indicators, kpis, it asset management, itam, it infrastructure library, itil, it asset management, itam, work management
    
IBM
Published By: IBM     Published Date: Apr 17, 2009
Integrate facilities and IT. Realize the value of the green data center.As data center costs continue to rise, green is the word of the day. What it means is cost savings through consolidation and lower energy usage, as this white paper shows. See the role energy consumption plays in today’s data centers, and how IBM Tivoli® solutions can help optimize energy use.
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ibm, green data center, ibm mbi, data center costs, cost savings, consolidation, energy use, ibm tivoli, power, cooling, service level objectives slos, service level agreements, slas, ip enablement everywhere, thermal metrics, maximo, spatial asset management, ibm totalstorage, energy consumption, ip networks
    
IBM
Published By: IBM     Published Date: Jun 02, 2009
Linux reliability has come of age. Several major Linux distributions including Novell SUSE, Red Hat Enterprise Linux and Ubuntu scored high in reliability, improved over 2006 uptime statistics and achieved near parity with Unix distributions. Security incidents plagued Windows Server 2003, which saw uptime decrease by roughly 10% during last year. Corporations must continue to adhere to best practices in configuration, management and security to ensure optimal server operating system and application reliability.
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reliability, uptime, performance, management, service-level agreement, sla, compliance, linux, unix, ibm, red hat enterprise linux, rhel, ubuntu, debian, real-time resources, smbs, small and medium businesses, operating system, total cost of ownership, tco
    
IBM
Published By: Cognos     Published Date: Jun 19, 2007
This paper looks at research into the link between visual perception and understanding, and translates the findings into practical techniques that you can use to communicate more clearly with your data.
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visual communication, visual perception, graph, graphical representation, graphs, presentations, evaluation, presentation, cognos, business analytics, business intelligence, business metrics, collaboration, information management
    
Cognos
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