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Published By: Kindred Hospital Rehabilitation Services     Published Date: Aug 26, 2019
Research has demonstrated enhanced technology can improve communication between patients, families and care providers, improve motivation, and has the potential to effect better outcomes and higher levels of patient satisfaction. Additionally, better technology also makes the workplace more appealing to employees. With the investment and complexity involved, how can health systems utilize technology in the most efficient and effective ways to drive business results?
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Kindred Hospital Rehabilitation Services
Published By: SAP EMEA Global     Published Date: Sep 13, 2019
Questions posed by: SAP SuccessFactors Answers by Lisa Rowan, Research Vice President, HR, Talent, and Learning Strategies
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SAP EMEA Global
Published By: Rackspace     Published Date: Nov 11, 2019
The Customer Spiraledge is a health and ecommerce company in the online retail, activity tracking and farm management spaces. The Obstacles They Faced The online retailer needed to improve scalability, performance and agility to reduce the risk of unpredictable traffic causing outages or bad customer experiences. What Spiraledge Achieved with Rackspace and GCP After completing a 13TB migration, Spiraledge’s new Google Cloud Platform is more responsive to traffic spikes and has increased key business results from R&D platform innovations.
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Rackspace
Published By: Oracle     Published Date: Sep 30, 2019
Today’s consumers are demanding: They have become more unforgiving of a poor customer experience and expect interactions on their desktop and mobile devices to be responsive, intuitive, and easy-to-use. Marketers understand that delivering the most relevant experience is the key to gaining continued satisfaction and loyalty from their digital consumers.
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Oracle
Published By: Infinidat EMEA     Published Date: Oct 10, 2019
Dal momento che i dati non sono più soltanto un business enabler ma sono sempre più la base per un maggior vantaggio competitivo delle aziende, la disponibilità Always On dei dati è diventata un requisito cruciale di ogni organizzazione IT. Con molte diffi coltà, negli anni le aziende hanno lottato nel progettare infrastrutture dati che potessero soddisfare il requisito dell’Always On pagando un costo e una complessità elevate. Affi nché una soluzione sia realmente Always On deve garantire un Recovery Point Objective pari a zero (RPO=0) e un Recovery Time Objective pari a zero (RTO=0). Si tratta di due requisiti necessari per una soluzione Always On ma assolutamente non suffi cienti.
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Infinidat EMEA
Published By: Oracle     Published Date: Nov 06, 2019
Ever wished you could identify talent that’s likely to leave, so you could act quickly and ensure it stays? By gleaning insights from data, you could know in advance what needs to be done to keep your star hires engaged. Our new video tutorial shows how managing data at scale and speed enables you to increase employee satisfaction, reduce turnover and control recruitment costs. Explore how you can keep hold of your talent in this new video tutorial.
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Oracle
Published By: MicroStrategy     Published Date: Nov 08, 2019
With trends such as big data, artificial intelligence and IoT dominating today’s business technology headlines, the buzz around enterprise mobility (now considered known and familiar) may have lessened, but its importance has not. Consider its key role in today’s top tech trends, and then also consider this. According to an Oxford Economics survey of 500 senior IT executives, CEOs, and other senior managers, 80% say workers cannot do their jobs effectively without a mobile device. The same survey shows: 82% say mobile devices are critical to employee productivity 82% say mobile devices are critical to agility and the speed of decision making 76% say mobile devices are critical to customer service and satisfaction 75% say mobile devices are critical to innovation and collaboration 70% say mobile devices are critical to employee satisfaction and 70% say mobile devices are critical to revenue growth. The known and familiar now demands a fresh look and focus from enterprise organizatio
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MicroStrategy
Published By: MicroStrategy     Published Date: Nov 08, 2019
With trends such as big data, artificial intelligence and IoT dominating today’s business technology headlines, the buzz around enterprise mobility (now considered known and familiar) may have lessened, but its importance has not. Consider its key role in today’s top tech trends, and then also consider this. According to an Oxford Economics survey of 500 senior IT executives, CEOs, and other senior managers, 80% say workers cannot do their jobs effectively without a mobile device. The same survey shows: 82% say mobile devices are critical to employee productivity 82% say mobile devices are critical to agility and the speed of decision making 76% say mobile devices are critical to customer service and satisfaction 75% say mobile devices are critical to innovation and collaboration 70% say mobile devices are critical to employee satisfaction and 70% say mobile devices are critical to revenue growth. The known and familiar now demands a fresh look and focus from enterprise organizatio
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MicroStrategy
Published By: Cherwell Software     Published Date: Oct 28, 2019
To keep up with the growing needs of students, faculty and staff, higher ed IT departments must deliver a modern and seamless digital experience—often despite significant budget and staffing hurdles. In this peer report, IT leaders at four different universities share how they’re using Cherwell’s IT service management (ITSM) solution to tackle common challenges and create extraordinary results in three key areas: efficiency, campus-wide user experience and enterprise-level innovation. What they’ve accomplished is only the start: • Halving customization and configuration time while boosting user satisfaction • Improving service delivery and enabling campus-wide collaboration • Helping departments beyond IT to pursue their own automation initiatives By replacing legacy systems, automating manual workflows, enabling self-help and much more, IT pros are making radically new realities possible with a streamlined and customizable approach to ITSM. Download the report to read their stor
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Cherwell Software
Published By: Jamf     Published Date: Oct 18, 2019
If you’re an Apple admin who is terrified of scripting, lift high your courage: this guide is for you! You can improve your speed, accuracy and the satisfaction of your end users with just a handful of simple scripts.
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Jamf
Published By: TIBCO Software     Published Date: Sep 16, 2019
A transformação digital da maior instituição de serviços financeiros familiar dos Estados Unidos, com uma história que remonta a três gerações. Saiba como o papel dos dados mudou no banco durante uma evolução contínua da experiência do cliente. O First Citizens Bank vem utilizando a tecnologia de integração e análise avançada da TIBCO para oferecer uma experiência de autoatendimento contínuo e consistente ao cliente, com o objetivo de combater fraudes e fornecer serviços financeiros mais precisos e proativos.
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TIBCO Software
Published By: TIBCO Software     Published Date: Sep 16, 2019
A tendência atual na indústria de manufatura se inclina para os produtos feitos sob medida em lotes pequenos e com tempo de entrega reduzido. Com frequência, esta mudança pode alterar a produção, o que acarreta em um maior tempo de inatividade das máquinas, custos de produção mais altos, desperdício de produtos e a necessidade de voltar a produzir os produtos defeituosos. Para satisfazer a demanda dos clientes por trás dessa tendência, os fabricantes devem passar rapidamente para novos modelos de produção. O controle de qualidade é a principal área que a TI deve apoiar. Ao mesmo tempo, a rastreabilidade dos produtos se torna essencial para a conformidade, bem como para a qualidade. A rastreabilidade pode ser alcançada interconectando fontes de dados em toda a fábrica, analisando dados históricos e de streaming para obter insights e tomando medidas imediatas para controlar todo o processo de ponta a ponta. Isso pode levar a notáveis reduções de custo e ganhos de eficiência, confiabili
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TIBCO Software
Published By: TIBCO Software     Published Date: Sep 16, 2019
La transformación digital de la institución de servicios financiera familiar más grande de América, con una historia que data de tres generaciones atrás. Entérese de cómo la función de los datos cambió en el banco durante la evolución de la experiencia del cliente. First Citizens Bank ha estado utilizando la integración y la tecnología analítica avanzada de TIBCO para ofrecer a sus clientes una experiencia de autoservicio consistente y continua, con el propósito de combatir el fraude y brindar servicios financieros más precisos y proactivos.
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TIBCO Software
Published By: TIBCO Software     Published Date: Sep 16, 2019
La tendencia actual en la industria de manufactura se inclina hacia los productos hechos a la medida en lotes más pequeños y con tiempos de entrega más reducidos. Con frecuencia, este cambio puede alterar la producción, lo que se deriva en un mayor tiempo de inactividad de las máquinas, costos de producción más altos, desperdicio de productos, y la necesidad de volver a producir los productos defectuosos. A fin de satisfacer la demanda de los clientes detrás de esta tendencia, los fabricantes deben cambiar rápidamente a nuevos modelos de producción. El control de calidad es el área clave que TI debe apoyar. Al mismo tiempo, el trazabilidad de los productos se vuelve vital para el cumplimiento, al igual que la calidad. La trazabilidad puede lograrse al interconectar fuentes de datos dentro de la fábrica, analizando los datos históricos para obtener conocimientos y actuar de inmediato para controlar el proceso en su totalidad. Lograrlo puede llevar a reducciones de costos importantes,
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TIBCO Software
Published By: Adobe     Published Date: Oct 24, 2019
The digital tools powering today’s modern businesses make work faster, easier, and more accurate. But there’s still one tool that many companies have yet to adopt – the electronic signature. See how electronic signatures equal big benefits for everyone in your organization. • Business leaders say that improving document processes could yield 23% reduction in business/compliance risk • Research shows a potential 30% reduction in cost and 36% increase in revenue. • 45% of business leaders say departmental productivity would increase • 72% agree that improving document processes would increase customer satisfaction and/or increase brand value.
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Adobe
Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
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virtela, healthcare, remote user satisfaction, roi
    
Virtela Communications, Inc.
Published By: Achievers     Published Date: Nov 06, 2019
The Ultimate Guide to Employee Recognition will challenge conventional thinking and help you become more future-focused, so you can respond to the needs of today’s workforce and lead the way to employee success. You’ll learn to create a meaningful strategy from start to finish that yields higher levels of retention, higher customer satisfaction, exceptional employee engagement and alignment, and an unmatched culture of recognition and success.
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Achievers
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: Velaro     Published Date: May 06, 2014
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.
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live chat, live chat software, proactive live chat, online sales conversions, ecommerce, online customer experience, customer support productivity, online sales, enterprise applications
    
Velaro
Published By: Adobe     Published Date: Sep 23, 2019
Why data-driven businesses stand out from the crowd. Why Should the Target Audience Care? Enterprises need to become more data-driven by using more mature analytics tools to stand out from the crowd Supporting Concepts Smart, effective customer analytics tools helps organizations reap the rewards of increased customer satisfaction and brand loyalty. Neglecting advances in customer analytics technology could seriously impact a company's ability to compete in the future marketplace. Where do your customers and prospects sit on the customer analyticsmaturity scale? Are they leaders or are they laggards? Read "Customer Analytics: The 20 Attributes that Lead to Business Success" for insights into: • the key drivers needed within an organisation that help grow customer analytics maturity • why companies using paid analytics solutions experience more tangible benefits than those using free analytics • how to distinguish customer analytics leaders from laggards
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Adobe
Published By: ASG Software Solutions     Published Date: Apr 02, 2008
Business Service Management (BSM) is of growing importance in the IT world. By managing IT systems according to the business services they support - like order entry, online sales, shipping, or customer service - IT is able to deliver on real business goals like providing competitive advantage, improving customer satisfaction, driving revenue growth, and increasing shareholder value.
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asg, cmdb, bsm, itil, bsm, bsp, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, bsm, ecommerce, bpm, workflow, itsm, critical application, cms
    
ASG Software Solutions
Published By: Mcorp Consulting     Published Date: May 12, 2009
Learn how a deep understanding of touchpoints - and the ways they drive customers closer to you (or farther away) - can improve acquisition, retention and loyalty, create better customer experiences, strengthen relationships and boost your bottom line. (Plus 5 steps for leveraging touchpoints to profit from better customer relationships.)
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mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm
    
Mcorp Consulting
Published By: Mcorp Consulting     Published Date: Feb 17, 2010
See how the landscape of customer experience is being altered forever, as touchpoints continue to drive shifts in distribution, feedback and marketing channel control. In this whitepaper, you'll learn how making your touchpoints stronger, faster and smarter today will mean increased profits and stronger market positions tomorrow. (Plus 7 specific steps any company can take to improve customer experience today.)
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mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping, touchpoint management, touchpoint agency, customer experience strategy, customer journey mapping, touchpoint management, customer experience measurement, customer mapping, customer satisfaction measurement, crm
    
Mcorp Consulting
Published By: Esker     Published Date: Jan 08, 2019
Accounts receivable (AR) is simple in theory. Keep the bills going out and the money coming in. But controllers and finance directors know the deal: There’s a lot of “other stuff” that gets in the way. This 17-page white paper highlights how robotic process automation simplifies what really matters to the success of AR departments. Discover how it can unlock added value in your business thanks to: • Improved customer experience & staff satisfaction • Reduced DSO & improved employee productivity • Enhanced tracking & forecasting via customized KPIs
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Esker
Published By: SuccessFactors     Published Date: Jun 21, 2012
Discover how you can leverage talent management processes to drive business execution.
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human resources, talent management, business execution
    
SuccessFactors
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