role automation

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Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
Tags : 
itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention, end-to-end, it management, project management, desktop management
    
Business-Software
Published By: IBM     Published Date: Feb 18, 2015
This white paper digs deep into the reasons testing mobile apps is fundamentally harder than traditional web or desktop applications. A collaboration by Tina Zhuo and Dennis Schultz from IBM along with Yoram Mizrachi from Perfecto Mobile and John Montgomery from uTest, these experts explore the complexities of mobile test environments, the value of the mobile device cloud, the unique role crowd sourcing can play, and how teams can leverage automation to help deliver quality apps.
Tags : 
mobile app testing, ibm, desktop applications, mobile test environments, mobile device cloud, it management, knowledge management, enterprise applications, business intelligence
    
IBM
Published By: Ecora Software     Published Date: Aug 15, 2007
Understand why FISMA is heating up, what's the impact on Agency IT departments, what role configuration reporting plays, how the right documentation can build a strong audit trail, and how automation fast tracks your compliance plan.
Tags : 
change management, configuration management, it management, fisma, fisma compliant, fisma compliance, project management, compliance, compliant, regulatory compliance, audit, auditing, cmdb, gisra, ecora
    
Ecora Software
Published By: Courion     Published Date: Sep 29, 2012
This interactive session will explore the various roles and processes for managing user access, the benefits that automation can provide to better address this issue and provide guidance for implementing an effective strategy using a risk-driven approach.
Tags : 
courion, identity management, access management, security, it security, technology, automation, access control, authentication, internet security, intrusion prevention, vulnerability management
    
Courion
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