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Published By: Mitel     Published Date: Apr 07, 2017
Die digitale Kundenkommunikation wird Realität Die Kundenerfahrung ist das wichtigste einer der Hauptpunkte in der radikal wettbewerbsbetonten Umgebung von heute. Mehr denn je wird diese Erfahrung durch digitale Interaktionen geformt und geschaffen. Obwohl der Großteil der Kundenkommunikation immer noch sprachbasiert ist, nehmen Verbraucher mittlerweile verstärkt digitale Methoden wie E-Mail, Web-Chat und soziale Medien in Anspruch. Sie erwarten die Flexibilität, über das Medium Ihrer Wahl zu kommunizieren, wo auch immer sie sind. Und sie erwarten, dass sie unterwegs zwischen den Medien wechseln können.
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Mitel
Published By: Zendesk     Published Date: Aug 31, 2017
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service. It’s a paradoxical challenge for companies, one brought about by increasing levels of consumer expectations and the fast changing technical landscape of customer communications. Learn how you can provide personalized customer service in a rapidly changing technical landscape with Zendesk.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: The Relational Capital Group     Published Date: Nov 17, 2011
Groundbreaking research in customer behavior has revealed that the way humans respond to brands is simply an extension of the way they instinctively perceive, judge and behave towards one another. That insight could revolutionize your brand strategy.
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brand, loyalty, customer, crm, retention, research, warmth, competence, relationship, purchase intent, fiske, princeton, tylenol, relational capital group, consumer behavior, psychology, product recalls, malone, kervyn, social media
    
The Relational Capital Group
Published By: Iovation     Published Date: Sep 25, 2009
After $20,000 in direct losses and who knows how many lost opportunities, we just couldn't stay in reaction mode. We went looking for a proactive solution and found iovation. We were drawn to the idea of sharing fraud profiles with other subscribers. Plus, the fraud checking is done in real time and it scales to volume which eased my concerns about customer impact. Implementation was straightforward. Preventing half the fraud attempts each month pays for the system; we've seen a 95% reduction in our chargeback rate in 8 months.
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iovation, sharing fraud profiles, fraud protection service, on-line mmo gaming, rmt, real money trading, application security, auditing, identity management, internet security, network security appliance, security management, web service security
    
Iovation
Published By: Port25 Solutions     Published Date: Mar 09, 2012
The PowerMTA Management Console (PMC), v1.0, is a newly released web based enterprise and a scalable software solution. PMC allows for the centralized configuration, monitoring, and reporting of multiple PowerMTAT installations.
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smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting, bounce categorization, message transfer agent, it management, data management, enterprise resource planning, infrastructure, design and facilities
    
Port25 Solutions
Published By: Port25 Solutions     Published Date: Mar 09, 2012
PowerMTA is a configurable and robust email solution to ensure emails are being delivered at an optimal rate, even if ISPs flag your network. Changes in ISP policy can be met easily with PowerMTA and are dynamically adjustable for any threshold.
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smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting, bounce categorization, message transfer agent, it management, data management, customer relationship management, customer satisfaction, enterprise resource planning, infrastructure, design and facilities
    
Port25 Solutions
Published By: Port25 Solutions     Published Date: Mar 09, 2012
PowerMTAT offers an extensive set of reports to help any organization determine if their mailings are being delivered, and subsequently, if the software is having a positive impact on business.
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smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting, bounce categorization, message transfer agent, it management, data management, customer satisfaction, customer service, enterprise resource planning, infrastructure, design and facilities
    
Port25 Solutions
Published By: Port25 Solutions     Published Date: Mar 09, 2012
One advanced new feature is the ability to extend to allow setting priorities to each recipient in the email queue. We call this feature Queue Prioriztion. It now has the ability in PowerMTAT to set the priority of a recipient of set of recipients.
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smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting, bounce categorization, message transfer agent, it management, data management, enterprise resource planning, infrastructure, design and facilities
    
Port25 Solutions
Published By: Port25 Solutions     Published Date: Mar 09, 2012
The end result of using PowerMTA is an improved return on investment and a greater confidence in your outbound email initiatives.
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smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting, bounce categorization, message transfer agent, it management, data management, customer satisfaction, customer service, enterprise resource planning, infrastructure, design and facilities
    
Port25 Solutions
Published By: Port25 Solutions     Published Date: Mar 09, 2012
Today's enterprise environments need fast, reliable and immediate execution of email messaging flow. And to successfully achieve greater deliverability, proven technologies need to be in place to optimize the messaging infrastructure.
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smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting, bounce categorization, message transfer agent, it management, data management, customer satisfaction, customer service, enterprise resource planning, infrastructure, design and facilities
    
Port25 Solutions
Published By: Port25 Solutions     Published Date: Mar 23, 2012
Using PowerMTA's VirtualMTA technology, Pure360 was in a position to easily provide dedicated IPs for their clients. and adhere to ReturnPath's certified sender requirements to maintain high inbox placement rates.
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smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting, bounce categorization, message transfer agent, it management, data management, customer satisfaction, customer service, enterprise resource planning, infrastructure, design and facilities
    
Port25 Solutions
Published By: Port25 Solutions     Published Date: Mar 23, 2012
After evaluating PowerMTA from Port25 Solutions, smartFocus' digital messaging objectives for enhanced inbox placement became a reality. Read the full case study to find out what Port25 can do for you and your business too!
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smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting, bounce categorization, message transfer agent, it management, data management, customer satisfaction, customer service, enterprise resource planning, infrastructure, design and facilities
    
Port25 Solutions
Published By: Port25 Solutions     Published Date: Mar 23, 2012
As the chief crisis management solution nationwide, it is essential that eAlert utilizes a delivery system with maximum reliability, delivery performance, and reporting features to meet its clients' demands - PowerMTA was the only SMTP software flexible enough to supply these necessary features and easily integrate into eAlert's current system without interruption.
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smtp server, mta, email server, mail server, email infrastructure, enterprise software, email delivery, email reporting, bounce categorization, message transfer agent, it management, data management, customer satisfaction, customer service, enterprise resource planning, infrastructure, design and facilities
    
Port25 Solutions
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