research report

Results 201 - 225 of 507Sort Results By: Published Date | Title | Company Name
Published By: Genesys     Published Date: Jun 13, 2018
Ease, effectiveness and emotion drive great customer service, but top-line growth requires that application development and delivery (AD&D) professionals keep an eye on trends. Forrester Research has identified 10 customer service trends in 2018 for AD&D and others who support customer service. Before you strategize on improving your quality of service, read this Forrester Report by Vice President and Principal Analyst Kate Leggett. Youll learn which investments are critical and the advantages of: Focusing on context and inquiry type to deliver the best customer experience Using automation and AI to uncover new revenue streams and transform operations Exploring new labor models to maximize human connections in a digital world
Tags : 
customer service, ease, effectiveness, automation
    
Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Forrester Research has found that companies that prioritise their customer experience transformation perform better. Companies included in their report, Drive Marketing and CX Convergence with Modern Technology, experienced: 68% increase in revenue 67% improvement in market differentiation 72% acceleration of digital business Delivering customer experiences that produce results like this requires a strategic approach across your company and the ability to turn disparate interactions into a consistent, personalised customer journey. Read this ebook for three strategies that get you started.
Tags : 
    
Genesys
Published By: Google Analytics 360 Suite     Published Date: Sep 05, 2017
Todays meandering customer journeys take place over multiple channels and devices. Each interaction creates a stream of digital information, leaving marketers with a growing pile of data. But, with data seemingly everywhere, why are so many marketers still feeling like theres not a drop to drink? Leaders Have a Data Strategy and Enable More Teams with Data In this research report from June 2017, Econsultancy surveyed more than 700 marketing and analytics executives at consumer brands to better understand how data factors into marketing strategy and daily decision making. Two-thirds of leading marketers those who outperformed their top business goal say they currently have a documented data and analytics strategy. In this report, youll also learn how leaders have built data-driven cultures and why they are more likely to use: digital analytics to optimize user experience in real time audience-level data to personalize customer experience customer-level data to segment a
Tags : 
    
Google Analytics 360 Suite
Published By: Jamf     Published Date: Nov 05, 2018
Hobson & Company (H&C), a leading research firm focused on total cost of ownership (TCO) and return on investment (ROI) studies, conducted independent research and found that a proven Apple device management solution delivers a quick and compelling ROI to both large and small enterprises. Simplifying IT management o 90% reduction in time spent managing apps o 80% reduction in time spent provisioning Improving end-user experience o 60% reduction in end-user productivity loss o 15% reduction in volume of help desk tickets Mitigating risk o 90% reduction in time spent creating inventory reports o 65% reduction in time spent managing policy and setting changes
Tags : 
    
Jamf
Published By: Cyren     Published Date: Oct 17, 2018
An Osterman Research Survey Report
Tags : 
office 365, it security, cybersecurity, web security, phishing, microsoft office
    
Cyren
Published By: OC Tanner     Published Date: Nov 09, 2017
Looking to attract, engage, and retain great talent? Groundbreaking research shows what to focus on and where to begin. We call them talent magnets because they are the precise attributes that make your organization attractive to employees. They are: Purpose, Leadership, Opportunity, Success, Appreciation, and Wellbeing. If you improve your culture in all six areas, even marginally, you will see positive business results. The magnets are also interrelated. Improve just one, and youll get a boost in all the others. For more information download the O.C. Tanner Institute report.
Tags : 
company culture, talent magnet, employee retention, employee engagement, organizational leadership, oc tanner
    
OC Tanner
Published By: Epicor Software Corp     Published Date: Nov 07, 2017
Every manufacturing company has aspirations to grow. Growth is exciting, yet it can also be challenging. Arm yourself with the right enterprise applications and technology, and consider cloud ERP software as an important component of your arsenal as you strive for growth and battle for market share. This report from Mint Jutrasan independent research and advisory firm that specializes in analyzing the business impact of enterprise solutionshighlights how cloud applications allow businesses to grow by: Quickly expanding into new territories Tightening compliance and governance More effectively implementing standard processes Achieving greater visibility into the enterprise Download the Mint Jutras report today to learn how cloud ERP from Epicor can help your business grow.
Tags : 
erp software, cloud erp, manufacturing, epicor erp, cloud applications
    
Epicor Software Corp
Published By: Ahead     Published Date: Nov 30, 2018
Over the past seven years, weve surveyed more than 30,000 technical professionals around the world to explore the relationships between ITperformance, DevOps practices, culture, organizational performance and other elements that affect business outcomes. In the process, weve built the deepest and most widely referenced body of DevOps research available. The 2018 State of DevOps Report breaks new ground in our understanding of the DevOps evolutionary journey. We have identified the five distinct stages of DevOps evolution, and the critical practices at each stage that help you achieve success and progress to the next phase of your journey.
Tags : 
    
Ahead
Published By: Optymyze     Published Date: Feb 05, 2018
Optymyze jumps to a new high in the 2018 Gartner Magic Quadrant for Sales Performance Management. Named a Leader for the third consecutive year, Optymyze distinguished itself through agile operations, a strong business model, and excellent market execution. Gartner Research, the worlds leading research and advisory firm, also recognized our efforts to deliver innovative solutions and respond to client and market needs. This objective vendor comparison from Gartner is a must-read for any company considering an SPM solution. Access the full 2018 report! Practical guidance on evaluating SPM solutions An in-depth review of Optymyze and 10 other vendors Analysis of SPM vendor capabilities and industry trends. Get instant access to the full 2018 Gartner research report!
Tags : 
2018 gartner magic quadrant for spm, gartner magic quadrant for spm, sales performance management, spm, sales team performance, sales operations, sales representative performance, spm vendors, incentive compensation
    
Optymyze
Published By: Google Apigee     Published Date: Feb 05, 2019
In our 26-criterion evaluation of API management solutions providers, we identified the 15 most significant ones Axway, CA Technologies, Google, IBM, Microsoft, MuleSoft, Oracle, Red Hat, Rogue Wave Software, Sensedia, Software AG, TIBCO Software, Torry Harris Business Solutions, Tyk Technologies, and WSO2 and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals make the right choice.
Tags : 
    
Google Apigee
Published By: SailPoint Technologies     Published Date: May 08, 2019
In our 26-criterion evaluation of identity management and governance (IMG) providers, we identified the nine most significant ones CA Technologies, IBM, Ivanti, Micro Focus, Omada, One Identity, RSA Security, SailPoint Technologies, Saviynt and researched, analyzed, and scored them. This report shows how each provider measures up and helps security and risk (S&R) professionals make the right choice.
Tags : 
    
SailPoint Technologies
Published By: Oracle     Published Date: Mar 13, 2019
Our research reports on the 5,000 executives from the marketing community, across 24 markets, who agreed that innovation drives growth. However, barriers to innovation remain significant, ranging from isolation within the business, to a lack of insight into the data, and absent support from leadership in 24% of cases, and data remains the second largest issue for marketing with a 10% gap. New technologies help harness data, demonstrate how innovation will benefit teams and businesses, and help CMOs create a successful innovation agenda. Read the report
Tags : 
    
Oracle
Published By: Seismic     Published Date: May 14, 2019
New research from Content Marketing Institute shows that enterprise content marketers are seeing more success with content marketing. Download the report to learn: ? The benefits of a documented content marketing strategy ? How enterprise marketers rate alignment of content marketing and sales in their organization ? Content marketing methods enterprise marketers use to nurture their audience Discover the benchmarks, budgets, and trends impacting content marketers in the B2B enterprise space in the year ahead.
Tags : 
    
Seismic
Published By: Oracle     Published Date: Oct 20, 2017
Virtually every business-oriented conversation Wikibon has with senior IT leaders includes a discussion of digital transformation. The relevance to this research is the increasing interdependency between organizations and the data they use, create, access, share and store. Digital means data and lots of it; and this data must be protected. The data requirements facing organizations today as a direct result of digital initiatives are unprecedented and require new approaches for protecting and enabling recovery for high value data assets. Governments around the world are trying to keep pace with the digital tsunami and new/evolving regulations will further pressure data protection and recovery requirements. For example, the EUs General Data Protection Regulation (GDPR) states that organizations must take appropriate measures to ensure the ability to restore personal data in a timely manner in the event of a physical or technical incident. Beginning in May of 2018, penalties for non-co
Tags : 
    
Oracle
Published By: Iovation     Published Date: Aug 02, 2019
Aite Groups second Payment Services Directive (PSD2) Research Report, commissioned by iovation, a TransUnion Company, provides an in-depth analysis of how those in the payment services and e-commerce market should prepare to handle the new strong customer authentication (SCA) requirements under PSD2. See the results of the actual market status in Europe regarding the main changes that PSD2 will bring to the e-commerce payments market. This complimentary, custom report, PSD2: Advent of the New Payments Market in Europe, will teach you what Aite Group concluded after interviewing 20 payments executives from European banks, other PSPs, merchants, payment networks and industry experts.
Tags : 
payment services directive, psd2 regulation
    
Iovation
Published By: Mimecast     Published Date: Apr 18, 2017
451 Research independent analysts review Mimecasts Targeted Threat Protection suite of email security services. This report provides detailed descriptions of the various email threat vectors: attachments, links and phishing and how Mimecast email security services work to thwart these attacks. The report covers an overview of the market and specifics on Mimecast services: Impersonation Protect, Attachment Protect, and URL Protect.
Tags : 
email fraud, threat protection, mimecast, cyber security, email security
    
Mimecast
Published By: Mimecast     Published Date: Apr 18, 2017
Mimecast research finds that Office 365 adoption is growing quickly around the globe with 87% of respondents already using Exchange Online or planning to use it within the next twelve months. The survey also finds that email is an important communication channel with over 85% viewing email as critical to the organization. Whether your organization is already on Office 365, executing or planning a migration, this report reveals insights that can help make email more secure and resilient.
Tags : 
mimecast, office 365. email communication, email security, client communication
    
Mimecast
Published By: Mimecast     Published Date: Aug 22, 2017
Healthcare organizations are a favorite target for determined attackers. Any disruption to critical services provides a strong incentive to pay a ransom and patient medical data is highly lucrative for the information it contains. Research finds that providers have traditionally under invested in IT security, which further compounds the problem. Read the report to learn: Important cyber security risks The impact of a data breach to your organization Key regulations around the globe
Tags : 
healthcare, data protection, patient medical data
    
Mimecast
Published By: Workday Italy     Published Date: Aug 15, 2018
In our 35-criteria evaluation of software-as-a-service (SaaS) HR management systems providers, we identified the eight most significant ones ADP, Ceridian, Meta4, Oracle, Ramco Systems, SAP SuccessFactors, Ultimate Software, and Workday and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals and their HR business stakeholder clients make the right choice.
Tags : 
    
Workday Italy
Published By: FICO - APAC     Published Date: Jul 10, 2017
FICO commissioned this research report with IndustryWeek to explore and understand how more than 400 manufacturing senior executive and managers are using supply chain optimization (SCO) in their businesses.
Tags : 
    
FICO - APAC
Published By: SDL Web Content Management Solutions     Published Date: Jun 01, 2009
Forrester Research, Inc. has named SDL a Leader in "The Forrester WaveT: Web Content Management for Online Customer Experience, Q3 2011" independent report (July 2011). According to the report, "SDL's globalization and localization functionality remains a differentiator."
Tags : 
sdl tridion, a/b, crm, ecm, dam, wcm, web content management, online customer experience, functionality, content management
    
SDL Web Content Management Solutions
Published By: Workday     Published Date: Jul 30, 2019
As a leading performance study in the services industry, this report offers: Important visibility into key business functions Useful support and guidance Valuable insights into the year ahead
Tags : 
    
Workday
Published By: Workday     Published Date: Jul 30, 2019
In this report, Aberdeen Group explores the performance and capabilities of leading professional services firms to help you understand how PSA can help you better manage resources and inspire employees.
Tags : 
    
Workday
Published By: Aria Systems     Published Date: Apr 30, 2015
MGI Research has just awarded Aria Systems with its highest ranking among cloud billing companies, in the 2015 MGI 360 Ratings. According to the MGI 360 Rating, customers cite Arias exceptional capabilities in managing complex billing requirements across corporate hierarchies, geographies, currencies, and billing modalities. The rating also notes Customer satisfaction is high, in part due to the flexibility of Aria's solution and the company's focus on customer success.
Tags : 
complex billing requirements, corporate hierarchies, customer satisfaction, customer sucsess, enterprise applications
    
Aria Systems
Start   Previous    2 3 4 5 6 7 8 9 10 11 12 13 14 15 16    Next    End
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.