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Published By: FinancialForce     Published Date: Aug 20, 2019
2018 Professional Services Maturity™ Benchmark 2017 was a very good year for the professional services industry—and no one knows it better than SPI. A leading global research, consulting, and training organization dedicated to the professional services industry, Service Performance Insight (SPI) just published its 11th annual Professional Service Maturity™ benchmark report, presenting research for executives to analyze and compare their own business performance against industry standards. Download this report to discover:
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FinancialForce
Published By: Oracle + Dyn     Published Date: Jun 27, 2017
"Nearly all (89%) organizations report experiencing an internet disruption in the past year. Over a third of them said it was ""crippling"" to their business. With a diversified network and the volatility of the internet on the rise, it’s time to understand where your infrastructure is most at risk and how can you build for resilience. This 2017 Spiceworks Research Report gets to the heart of the matter. Download the research and learn: · Leading causes of internet disruptions · A benchmark of “time to resolution” and its impact on productivity and resources · Top 5 strategies organizations deploy to achieve digital resilience Get the research! "
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Oracle + Dyn
Published By: Group M_IBM Q418     Published Date: Nov 01, 2018
The Ponemon Institute and IBM Resilient are pleased to release the findings of the third annual study on the importance of cyber resilience for a strong security posture. The key takeaway from this year’s research is that organizations globally continue to struggle with responding to cybersecurity incidents. Lack of formal incident response plans and insufficient budgets were reported as the main causes of this challenge.
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Group M_IBM Q418
Published By: TIBCO Software     Published Date: Aug 13, 2018
The banking industry has been talking about improving the customer experience with customer-centric banking for a long time. From a recent study of French retail banks, neobanks and online banks are winning the customer experience battle. To retain customers, traditional banks will need to improve their overall customer experience, a key priority as reported in DBR Research’s Digital Banking Report 2018. All three of the top trends for 2018 are related to improving the overall customer experience. Failing to address these key trends will hurt laggards. Just because you have a digital presence doesn't mean your work is done, it just means that you need to continue to innovate to attract and retain your customer base. But what makes for a successful banking customer journey? Read this solution brief to learn the five pillars of success for the banking customer journey.
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TIBCO Software
Published By: Centrica Business Solutions     Published Date: Aug 14, 2018
The energy landscape is changing and this is creating opportunities for how businesses use and manage energy. We wanted to understand the experience businesses are having, how they are adapting to the changing energy market and how this compares to their peers. We researched over 1,000 energy decision-makers in large organizations across six countries and The Energy Advantage Report is the outcome. It identifies how businesses are gaining competitive advantage through their energy strategies and solutions and provides practical advice on how to get more from energy.
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energy, advantage, report, business, growth
    
Centrica Business Solutions
Published By: Group M_IBM Q119     Published Date: Dec 20, 2018
In our 30-criteria evaluation of security analytics platforms providers, we identified the 13 most significant ones — AlienVault, Exabeam, Fortinet, Gurucul, Huntsman Security, IBM, LogRhythm, McAfee, Micro Focus, Rapid7, RSA, Securonix, and Splunk — and researched, analyzed, and scored them. This report shows how each provider measures up and helps S&R professionals make the right choice.
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Group M_IBM Q119
Published By: Group M_IBM Q2'19     Published Date: Apr 03, 2019
In our 29-criteria evaluation of machine learning data catalogs (MLDCs) providers, we identified the 12 most significant ones — Alation, Cambridge Semantics, Cloudera, Collibra, Hortonworks, IBM, Infogix, Informatica, Oracle, Reltio, Unifi Software, and Waterline Data — and researched, analyzed, and scored them. This report shows how each provider measures up and helps enterprise architecture (EA) professionals make the right choice.
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Group M_IBM Q2'19
Published By: Group M_IBM Q4'19     Published Date: Oct 22, 2019
Data is the fuel for innovation and sustaining a competitive advantage. It’s the key ingredient for driving analytics and artificial intelligence (AI) initiatives. Unlocking the value of your data in new ways can accelerate your journey to AI. Yet when data-related projects fail to deliver the promised ROI, stakeholders want to know why. According to Experian’s2019 Global Data Management Research report, 89 percent of businesses report that they struggle with managing data, these struggles include delays in insight and a lack of trust in underlying data.
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Group M_IBM Q4'19
Published By: Salesforce     Published Date: Oct 30, 2019
Please note that this piece of content is in local language. For the third edition of our “State of Service” report, Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine: • Service organizations’ biggest challenges and priorities • The changing role of customer service agents • The impact of artificial intelligence (AI) on the future of customer service • How mobile workers fit into modern customer serviceFor the third edition of our “State of Service” report, Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine: • Service organizations’ biggest challenges and priorities • The changing role of customer service agents • The impact of artificial intelligence (AI) on the future of customer service • How mobile workers fit into modern customer service
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Salesforce
Published By: Oracle HCM Cloud     Published Date: May 25, 2017
New research finds that senior executives want HR as a strategic business partner and an HR organization that anticipates the talent capabilities required for creating a high-performance culture. In this report you'll learn how to use technology to bring insights and business value to the executive table, understand what business leaders want in a partnership with HR and discover how to create a forward-looking strategy for business growth
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Oracle HCM Cloud
Published By: LogMeIn     Published Date: Jun 13, 2012
Download this report today and learn how companies are leveraging live chat to drive measureable increases in the efficiency and effectiveness of their customer support organizations.
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live chat, customer support, customer service, customer satisfaction, online, digital, sales, ecommerce
    
LogMeIn
Published By: LogMeIn     Published Date: Jul 17, 2012
Based on a primary research eort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings.
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logmein, white paper, technology, customer satisfaction, customer service, customer experience, live chat
    
LogMeIn
Published By: Oracle     Published Date: Sep 24, 2019
Don’t drown in your company’s data, use it to gain a competitive advantage. This research report explores how as a finance leader you need to become a data leader, disrupting your own thinking, then connecting your organisation’s data to outpace change. This is a toolkit for transformation in the age of hyperconnectivity.
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Oracle
Published By: Oracle     Published Date: Sep 24, 2019
HR has never been more in the spotlight. So it’s never been more important to not just store your data, but use it to transform ways of working. This trend-led research report explores how HR leaders need to become data leaders, using connected data to drive innovation, productivity and growth. Discover insights from those leading the way, and delve into the links between transforming culture and significant growth. Read our report for HR leaders now.
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Oracle
Published By: Oracle     Published Date: Mar 22, 2019
Our research reports on the 2,000 executives from the marketing community, across 22 markets, who agreed that innovation drives growth. However, barriers to innovation remain significant, ranging from isolation within the business, to a lack of insight into the data, and absent support from leadership in 24% of cases, and data remains the second largest issue for marketing with a 10% gap. New technologies help harness data, demonstrate how innovation will benefit teams and businesses, and help CMOs create a successful innovation agenda. Read the report
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Oracle
Published By: Mimecast     Published Date: Jun 22, 2015
Read the report now to get the knowledge you need to plan the perfect enterprise-class Office 365 environment.
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limitations of cloud based services, third party solutions, microsoft office 365, email security, continuity, compliance, control, data management
    
Mimecast
Published By: LogMeIn     Published Date: Feb 06, 2013
This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers. The data was collected via an online survey from August to October 2012.
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customer satisfaction, support organizations, technical support, products, services
    
LogMeIn
Published By: Workday     Published Date: Mar 25, 2019
In this report, Aberdeen Group explores the performance and capabilities of leading professional services firms to help you understand how PSA can help you better manage resources and inspire employees.
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Workday
Published By: Workday     Published Date: Apr 24, 2019
"As a leading performance study in the services industry, this report offers: Important visibility into key business functions Useful support and guidance Valuable insights into the year ahead"
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Workday
Published By: OpTier     Published Date: Mar 11, 2013
In the Information Technology (IT) industry, 2012 has been the year of Big Data. From a standing start toward the end of the last decade, Big Data has become one of the most talked about topics.
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optier, big data, enterprise data warehouse, edw, nosql
    
OpTier
Published By: WatchGuard     Published Date: Oct 16, 2012
Network security may be old-school, but it is not passé; the right perimeter protection means more threats stay outside & more data stays inside. Learn more about capabilities that are available in a modern network perimeter UTM solution.
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utm, watchguard, unified threat management, market research, report, security, infrastructure, data management
    
WatchGuard
Published By: Adobe     Published Date: Oct 11, 2018
in our 24-criteria evaluation of experience optimization platform (EoP) providers, we identified the eight most significant ones — Adobe, dynamic Yield, Evergage, Monetate, optimizely, oracle, sAs, and sitespect — and researched, analyzed, and scored them. this report shows how each provider measures up and helps customer insights (Ci) professionals make the right choice.
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Adobe
Published By: Adobe     Published Date: Oct 11, 2018
In our 26-criteria evaluation of digital intelligence (DI) platform providers, we identified the 10 most significant ones — Adobe, Cxense, evergage, google, IBM, localytics, Mixpanel, optimizely, sAs, and Webtrekk — and researched, analyzed, and scored them. this report shows how each provider measures up and helps customer insights (CI) professionals make the right choice.
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Adobe
Published By: Adobe     Published Date: Nov 02, 2018
In our 39-criteria evaluation of customer analytics solutions providers, we identified the nine most significant ones — Adobe, AgilOne, IBM, Manthan, NGDATA, Salesforce, SAP, SAS, and Teradata — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer insights (CI) professionals make the right choice.
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Adobe
Published By: Epicor     Published Date: Jul 06, 2017
When determining which investments to make in their technology infrastructure, organizations will often choose to make no changes at all. While this decision avoids short-term costs and business disruption, it often simply delays the inevitable—even making it worse. The cost of doing nothing is expensive in the long term. This report—from the independent researchers at Aberdeen Group—outlines the reasons distributors choose not to upgrade enterprise resource planning (ERP) software and cautions against this approach, supplying detailed research that illustrates the benefits of keeping your systems current. Epicor has a storied history of providing software solutions tailored specifically for the distribution industry. Check out the report, and see how upgrading to Epicor ERP can help grow your business.
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erp software, inventory management, distribution software
    
Epicor
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