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Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, theyve come to expect an instant response that says were here for you. When they want information, its expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; its even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: Dell     Published Date: Nov 12, 2018
In December 2017, Dell commissioned Forrester Consulting to conduct a study refresh to determine how enterprise organizations are structured from an IT departmental perspective. The study explored two types of IT: digital controllers and digital transformers; and the trends and challenges seen in PC provisioning. Digital controllers are often associated with top-down approach, linear structure, and emphasize security and accuracy. In contrast, digital transformers focus on innovation, employee-and customer-centricity, and prioritize speed and flexibility. By understanding the two groups, enterprises can overcome challenges that arise from PC life-cycle management. By investing in existing PC management tools and partnering with a company that specializes in PC deployment and management, firms can empower employees to better serve customers. Download this Forrester report to learn more about the approach and strategy differences in how these two groups address the dynamic digital demand
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Dell
Published By: VMware     Published Date: Oct 02, 2018
VMware surveyed approximately 200 senior IT leaders at enterprise, commercial, and SMB organizations worldwide to shed light on the evolving role of IT. In the face of increased pressures, IT oganizations are needing to accelerate development and delivery of applications that power faster time-to-market for the business. In this paper, we chart the progress of CIOs, CTOs and other IT leaders and discuss the top challenges they face in building more nimble, responsive organizations to support their business objectives. We also show how data centre modernization can help organizations deliver the agility required to meet ever-increasing demands for faster innovation through a flexible, service-oriented IT model that employs both private and public clouds. Submit the form to discover the access this latest paper and set the pace in todays digital economy.
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VMware
Published By: VMware     Published Date: Oct 12, 2018
Since Hyper Converged Infrastructure (HCI) emerged as a breakthrough technology, it has continued to gain taction as it has truly delivered on its promise. It has helped organizations optimize resources, reduce complexity, lower costs, increase agility and accelerate development cycles, as well as provide a seamless path to hybrid cloud. These are just a few of the key benefits causing IT leaders pay close attention to HCI and look at ways to use it to power key initiatives such as digital transformation. As IT leaders continue to embrace HCI and the market is expected to grow at a compound annual rate of 42% through 2023, the future is happening now. Submit the form to read our latest whitepaper and discover 5 powerful HCI case studies around Business critical applications, Hybrid Cloud/Multicloud, Disaster recovery, Edge computing, Container and App Development.
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VMware
Published By: Cognizant     Published Date: Oct 23, 2018
Theres plenty of room in the digital economy for traditional retailers, as long as they shift focus from the products they offer to the experiences they provide, blending the physical and digital worlds to offer distinct and personalized shopping experiences and unleashing the untapped power of emerging new ecosystems. At the heart of retails ongoing transformation is a shift in focus from the point of sale to the point of experience. Retailers that will thrive and prosper in the digital economy will be those that think beyond the products they sell to providing hyper-personalized shopping experiences that surprise and delight the consumer at each interaction, regardless of channel or touchpoint. This white paper illuminates these strategic imperatives and delivers actionable recommendations to established retailers seeking to convert challenge into opportunity amid growing concern that they should merely concede victory to digitally-native companies.
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cognizant, digital economy, retail
    
Cognizant
Published By: Vena Solutions     Published Date: Oct 29, 2018
Even after more than 30 years, it's easy to see why Excel remains so popular. It's flexible, powerful and irreplaceable - especially in finance and accounting. But how well does it work in FP&A today? That's the question that Vena and the Association of Finance Professionals set out to answer in this objective research-based guide, Making Excel Work for FP&A. From taking advantage of Excel's full feature set, to adopting FP&A software built around Excel, there's no shortage of ways to get the most out of Excel for your FP&A needs.
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making excel work for fp&a, excel evolution, excel for finance, spreadsheet software, microsoft excel, power bi, financial planning and analysis, cpm, cpm systems, corporate performance management, data analytics, power pivot, microsoft office 365
    
Vena Solutions
Published By: Google     Published Date: Oct 26, 2018
The Internet of Things is growing fast: By 2025, IoT devices will transmit an estimated 90 zettabytes of data to their intended targets, according to IDC. Armed with information, businesses can revolutionise everything from fraud detection to customer service. But first, they need an architecture that supports real-time analytics so they can gain actionable insights from their IoT data. Read the complete report sponsored by Google Cloud, and learn how to mitigate key IoT-related challenges.
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Google
Published By: Google     Published Date: Oct 26, 2018
In this Forrester Consulting report commissioned by Google, it explores cloud development approaches, preferences, challenges, and benefits among development and IT leaders at global enterprises. Among the key findings, it was clear that cloud is on its way to becoming synonymous with modern and innovative when it comes to applications. It also shows that application developers seek more agile tools with containers and functions that enable greater flexibility. Read the report to find out more.
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Google
Published By: ipoque     Published Date: Oct 04, 2018
The SD-WAN market is growing fast, but so is competition. In such a competitive environment, SD-WAN vendors need to offer products with unique features and capabilities in order to stand out. Real-time application visibility powered by deep packet inspection (DPI) software can be the decisive element in achieving them. This whitepaper highlights the key value of DPI software, which is enabling advanced SD-WAN analytics and security features.
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dpi, deep packet inspection, sd-wan, analytics, network analytics, traffic analytics
    
ipoque
Published By: Trustpilot     Published Date: Oct 25, 2018
Online reviews have the power to make or break your business image and credibility. To better understand what drives people to leave reviews, whether positive or negative, we surveyed over 1,000 consumers globally and put together a report with the findings. Download the report to learn: What motivates people to leave negative reviews What experiences most inspire positive reviews The long-term impact on your business of satisfying an unhappy customer Get your free copy now!
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Trustpilot
Published By: Monetate     Published Date: Oct 11, 2018
Monetate Intelligent Recommendations is the only solution that gives merchandisers & digital marketers the power to show contextually relevant product recommendations without burdening IT resources. Using manually curated or algorithmically-driven recommendations, marketers can easily support even the most complex product catalogs. Our solution filters recommendations based on customer attributes (e.g. shirt size), longitudinal behaviours (e.g. browsing behaviour), and situational context (e.g. product inventory at local stores). Best of all, an orchestration layer intelligently selects which algorithms and which filters to apply in any given situation, for any particular individual.
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Monetate
Published By: Bluecore     Published Date: Oct 23, 2018
AFTER DECADES IN THE LIMELIGHT, email remains the most powerful channel for eCommerce marketers. And this success continues even as many eCommerce marketing teams rely heavily on batch and blast emails that go to their entire list without any customization. While such efforts clearly bring in revenue, they also leave money a lot of money on the table. Recognizing that largely untapped opportunity, top eCommerce marketers have started to take a more strategic approach to email. In addition to traditional batch and blast campaigns, these marketers now tailor messages based on both their customers behaviors and changes to their product data in order to send more customized and timely messages.
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bluecore, retail, email, report, ecommerce, marketing
    
Bluecore
Published By: ServiceNow     Published Date: Oct 22, 2018
Discover the lessons ServiceNow learned on their journey to building a business servicecentric Services Reliability Team. Leveraging the combined power of ITSM & ITOM, they now deliver high performance & high-availability business services to all employees while proactively eliminating service outages.
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itom, itsm, operations, business, servicenow
    
ServiceNow
Published By: Here Technologies     Published Date: Sep 26, 2018
Discover the four big trends in fleet management being powered by location services. Trends to help you differentiate your solutions and enable transportation companies to overcome their logistical challenges and increase asset utilization. Discover whats making the biggest impact, together with how, by integrating some of these trends into your solutions, you can position yourself as the service provider of choice in fleet and transportation management solutions. And find out how HERE is delivering features, from comprehensive mapping capabilities and real-time location data, to truck-specific attributes, to help you do just that. Download the eBook now.
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Here Technologies
Published By: Here Technologies     Published Date: Sep 27, 2018
Location has become paramount to building new apps, services, experiences and business models. If data is the new oil, then location is the crude oil. This is why most of the top location platform players have been developing technologies to power next-generation autonomous mobility systems. And the richness of location data and real-time intelligence are becoming strong monetization opportunities. The 2018 Counterpoint Research Location Ecosystems Update compared 16 location platform vendors, including Google, TomTom and Mapbox. Learn why the HERE Open Location Platform described as super-rich, always up-to-date, and a neutral offering is a leader in the location data arena.
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Here Technologies
Published By: ABB     Published Date: Oct 31, 2018
In 2017, Europe produced more Of its electricity from solar, wind and biomass resources than from coal. Today's market is more volatile, with greater variability in energy sources due in large part to the desire to reduce environmental damage. The European Union (EU) is on track to achieve its 2020 goal of reducing greenhouse gas emissions by 20% compared to 1990 levels l by reducing its reliance on carbon-based power. This paper examines the five most critical variables that investors, developers, and others must recognise in the due diligence process before investing in a new power generation project in Europe.
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energy industry, power market analysis, investor advice, digital technology, automation technology
    
ABB
Published By: Carbonite     Published Date: Oct 10, 2018
These days, a lot of organizations are looking to the cloud to help them protect their data. They wish to take advantage of the appealing economics and operational agility that are two of the biggest attributes of a cloud-based IT infrastructure. Leveraging the cloud can be a smart choice for any organization interested in gaining more control over costs (i.e., almost all organizations). According to ESG research, reducing costs was the second most commonly reported business driver affecting IT spending in 2016
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Carbonite
Published By: Black Duck Software     Published Date: Oct 01, 2009
Over the past decade, a powerful new approach to development - open source software - has risen to prominence, dramatically increasing the opportunity to re-use existing software.
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black duck software, open source, platform, sap, multi-source, code, source, intellectual property, business intelligence, business management, database development
    
Black Duck Software
Published By: Datastax     Published Date: Nov 02, 2018
Most enterprises operate in a hybrid cloud environment, whether they know it or not. The benefits of hybrid cloud and multi-cloud architectures are numerous, but since most companies dont even realize theyre using multi-cloud, theyre not taking full advantage of the multi/hybrid cloud environment. Read this ebook to learn how proper data management via an enterprise data layer empowers enterprises to unlock the full potential of their multi- and/or hybrid cloud strategies to achieve data autonomy while scaling efficiently, effectively, and safely.
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Datastax
Published By: Group M_IBM Q418     Published Date: Nov 01, 2018
Organizations globally realize that working only to prevent and detect cyberattacks will not protect them against cyber security threats. That is why IBM Resilient was developed: to arm security teams with a platform for managing, coordinating, and streamlining incident response (IR) processes. IBM Security has had the privilege of working with organizations of all sizes and across all industries as they implement Resilient solutions to develop more sophisticated and robust incident response functions. These organizations build IR processes that are consistent, repeatable, and measurable, rather than ad hoc. They make communication, coordination, and collaboration an organization-wide priority. They leverage technology that empowers the response team to do their job faster and more accurately
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Group M_IBM Q418
Published By: Adobe     Published Date: Nov 02, 2018
t any moment, anywhere in the world, on any kind of device, a prospect or customer is raising their hand and saying, Im your best opportunity. Dont ignore me. Theyre telling you that by every action theyve taken and every interaction youve had up to that point. You can consider each bit of data youve collected across their journey a meaningful expression of intent. And with that, you will know how to give them an experience thats above their expectations and beyond their imagination. When you can do that, its magical. The flow feels seamless and natural to your customer. These in-the-moment, justfor- them experiences move with them from one touchpoint to another and keep them coming back for more. And as the experiences get better and better, so does the likelihood that theyll take the action you want. Because every customer wants an amazing experience, and every brand wants to deliver one. It thrills you as a marketer and helps you achieve your business goals. Amazing means
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Adobe
Published By: Epicor     Published Date: Oct 17, 2018
As technology improves, retailers are relying more and more on their customer service to gain an advantage and differentiate themselves from the competition. Providing a pleasant customer experience can turn a first-time shopper into a lifelong buyer. By reading this Epicor eBook, youll discover the important role mobile technology plays in delivering faster, service. Retailers everywhere are implementing mobile tools to empower their employees to support customersfrom stock and pricing information to mobile checkout. Epicor Eagle N Series is a fully integrated retail management system that offers a whole host of mobile tools to help you service your customers, stay informed, and make decisions from anywhere. Read the eBook and learn how the mobility of Epicor Eagle N Series can provide your retail business with a competitive advantage.
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retail store software, retail sales software, retail saas, business retail software, epicor eagle, benefits of epicor eagle, benefits of retail pos, advantages of retail saas
    
Epicor
Published By: Epicor     Published Date: Oct 29, 2018
As technology improves, lawn and garden retailers are relying more and more on their customer service to gain an advantage and differentiate themselves from the competition. Providing a pleasant customer experience can turn a first-time shopper into a lifelong buyer. In this guide, youll discover the important role mobile technology plays in delivering faster, service. Retailers everywhere are implementing mobile tools to empower their employees to support customersfrom stock and pricing information to mobile checkout. Epicor Eagle N Series is a fully integrated retail management system that offers a whole host of mobile tools to help you service your customers, stay informed, and make decisions from anywhere. Read our guide and learn how the mobility of Epicor Eagle N Series can provide your retail business with a competitive advantage.
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retail store software, retail sales software, retail saas, business retail software, epicor eagle, retail pos, point of sale (pos) system, shopping cart software
    
Epicor
Published By: Epicor     Published Date: Oct 29, 2018
Times are changing. Consumers attitudes towards gardening have changed dramatically in recent years. The garden and landscape industries are still powerful draws, but competition for consumers attention is fierce-successful garden retail centers must adjust to these changing times. In this whitepaper, written by retail garden and hardware industry expert Ian Baldwin, explains the importance of customer loyalty by understanding and adapting to the new ways customers shop by matching the in-store experience to todays buyers needs. View this whitepaper written by industry expert to learn how to create the best shopping experience for your lawn and garden customers.
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customer loyalty, customer engagement, garden retail, garden center customers, customer loyalty, customer satisfaction, online merchandising
    
Epicor
Published By: Excellus BlueCross BlueShield     Published Date: Oct 17, 2018
When it comes to protecting yourself against breast cancer, knowledge is power. This toolkit covers everything from warning signs and the importance of early detection to what you can expect during a mammogram.
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breast cancer, breast cancer awareness, healthcare, health benefits, health, health plans, excellus bcbs, excellus, employee benefits, health insurance, mammograms, cancer screenings, early detection, womens health, self-examination
    
Excellus BlueCross BlueShield
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