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Published By: Epson EMEA     Published Date: Oct 30, 2019
The needs of business users have changed, so today’s business printers must be faster, more cost-efficient and easier to integrate than ever – all while minimising environmental impact. There’s pressure to put more in to your business to enhance experiences, drive sales and enable, new smarter ways of working. However, if you’re looking to get more out of your business while reducing costs, you need to be investing in the right printing technology. This guide reveals why business inkjet is the answer. And over the coming pages, we’ll explore how a simple switch can have a potentially huge business impact – positively influencing your daily operations, employees, customers, community, society and the world at large.
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Epson EMEA
Published By: NTT Ltd.     Published Date: Aug 15, 2019
As businesses are driven to digital transformation by changing market forces and customer expectations, many are looking to new technologies, including new infrastructure environments, as enablers. As a result, we are seeing a near-universal appetite for hybrid outcomes as business functions are executed across multiple on-premises and external infrastructure environments in pursuit of agility, cost, performance and other business benefits. Hybrid IT has become a key strategic imperative for a large portion of enterprises, impacting their IT objectives and expectations, and likely leading to new engagements with service provides for help designing, building and operating hybrid environments.
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NTT Ltd.
Published By: Experian     Published Date: Sep 26, 2019
"We are in an age of unprecedented opportunity, where ubiquitous data and new technologies are shaping the world and dramatically changing the way consumers interact with businesses like yours. The rise of fintech companies is driving competition, e-commerce has raised the bar for digital experiences, fraud is at an all-time high, and there is pressure to grow your business. You need to meet these challenges head on and do it in a way that can scale with the increasing volume — and value — of customers. All while meeting and exceeding customer expectations. We believe rapid, sustainable growth can be fuelled by acquiring the right customers and delivering customer experiences that align with their expectations. To succeed you need a comprehensive, unified view into your customers and their needs. As a business leader, how do you achieve these objectives? What can you do to attract and acquire new customers? What tools do you need to quickly act on insights and to make consistent, relev
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Experian
Published By: Box     Published Date: Nov 06, 2019
Digital transformation is forcing businesses to rethink how collaboration and process occurs across their extended enterprise, blurring the definitions of “back office” and “front office.” It’s also making it increasingly important to get more value out of their content, while also addressing modern security and regulatory requirements. Although legacy enterprise content management systems helped manage the most sensitive content, they were never designed to accommodate the new mobile, highly agile business processes of the digital age. A new strategy is needed.
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Box
Published By: Box     Published Date: Nov 06, 2019
Digital transformation has changed virtually everything in the business world. Old ways of working are no longer enough to keep up with the rapid pace of innovation and markets are changing. Whether you’re a tech startup born in the digital world or a 100-year-old company establishing new processes, every business is rethinking the way it works internally and with partners across the extended enterprise. And as companies cope with the tectonic shifts of the digital age, they are transforming to become more digital, too. To find out more download this whitepaper today!
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Box
Published By: F5 Networks Singapore Pte Ltd     Published Date: Nov 13, 2019
Organizations constantly struggle between embracing technological changes to open up new business opportunities and protecting the business from new challenges and risks. In this paper, we’ll examine containerization and how the adoption of this technology in F5 products affects IT professionals, architects, and business decision makers.
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F5 Networks Singapore Pte Ltd
Published By: Kazoo     Published Date: Oct 11, 2019
Are you ready for a new Recognition & Rewards Platform? Recognition and rewards are an integral part of your company’s employee experience and engagement levels. To determine whether an HR technology provider is the right fit for your organization, we recommend asking questions that address the various components of recognition and rewards, as well as background on the provider’s company and technology. Download our buyers guide for the five major areas you'll need to cover before making a purchase, including: The business value and ROI of recognition & rewards Identifying your need and specific goals for an employee experience program Key questions to ask engagement platform vendors A decision checklist and a detailed comparison sheet Two budgeting exercises to justify your investment
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Kazoo
Published By: Juniper Networks     Published Date: Sep 26, 2019
"This Ovum white paper is sponsored by Juniper Networks. It reveals that organisations need to update and upgrade their cybersecurity postures to defend themselves against today's threats. More than 80% of organisations in Asia are not protected against today's threats. Many of them depend on security investments made years ago, which cannot defend against new and emerging threats. The arrival of new technologies including cloud computing, the Internet of Things, mobility, bring your own device (BYOD), and social media have massively increased attack surfaces and expanded the threat landscape. Over the past two years, there has been a global infestation of ransomware attacks, which have wrought destruction across a growing number of businesses. Crypto-jacking, attacks on critical infrastructure, and data exfiltration are now commonly affecting businesses and consumers alike. The financial impact of these attacks is increasing rapidly and has already cost some organisations hundreds o
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Juniper Networks
Published By: Intapp     Published Date: Nov 01, 2019
Chief Marketing Officers who modernize business development strategies can accelerate revenue and market share growth with both new and existing clients. This requires unifying data across the entire client lifecycle, making that data transparent, and developing insights that drive better decision making across the board. How much of an impact can this modern approach make? According to a recent study conducted by ALM Legal Intelligence and Calibrate Legal, the investment pays off with Am Law 200 firms seeing an average return of $47 million on $1 million of marketing and business development spending. Download this point of view to learn what it takes to transform today’s law firm marketing from reactive to predictive. Topics include: Winning business with data-driven insights CMOs as change agents The data divide Smart collaboration in action: Key-client planning The pivot: From reactive to predictive
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Intapp
Published By: Intapp     Published Date: Nov 01, 2019
The business of law is changing, and literally no corner of a large law firm operates exactly like it did several years ago. The process for evaluating and onboarding new clients in law firms is no exception. Five global legal trends are testing the limits of even the best new business acceptance models. We’ll explore why and how these big trends are causing shifts in law firm approaches, offer insights and practical tips on what firms must do to adapt their business acceptance models, and identify specific areas where technology can help. Lastly we offer law firms a checklist to assess the gaps in their business acceptance approach in this changing landscape.
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Intapp
Published By: Oracle     Published Date: Sep 26, 2019
If people always knew what they wanted and asked for it, your job would be easy—and boring, which really isn’t your style. But people—and customers—are complicated, and that’s a good thing. It means that every quirk, habit, bias, behavior, curiosity, experience, and demographic detail is a chance to optimize and catapult your customer experience to new heights. But first, you have to go beyond all the details you know about your customers to discover what they mean for your business. These “customer insights” make all the difference. And this guide is a crash-course in how to catch them, decode them, and put them to work.
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Oracle
Published By: Dell EMC     Published Date: Oct 30, 2019
Digital transformation is a strategic imperative to modernize technology in response to new business realities. Businesses increasingly view hybrid cloud as a critical component of this transformation to enable greater agility, efficiency, and productivity. IT organizations need the right technology approaches and partnerships to make their cloud transition as effective and successful as possible. Download this white paper sponsored by Dell Technologies and Intel® to learn more.
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Dell EMC
Published By: TIBCO Software     Published Date: Jul 22, 2019
AA Ireland specializes in home, motor, and travel insurance and provides emergency rescue for people in their homes and on the road, attending to over 140,000 car break downs every year, 80% of which are fixed on-the-spot. “In each of the last five years, the industry lost a quarter billion in motor insurance," says Colm Carey, chief analytics officer. "So, there's a huge push for new data, models, ways to segment and pick profitable customer types—and get a lot more sophisticated. Our goal is to optimize pricing, understand the types of customers we're bringing, and the types we're trying to attract. We would like to tie that across the business. Marketing will run a campaign, trying to attract a lot of customers, but maybe they're not the right type. "We wanted to step away from industry standard software and go with something that was powerful and future-proof. In 2016, we had an opportunity to analyze all software. We chose the TIBCO® System of Insight with TIBCO BusinessWorks™ i
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TIBCO Software
Published By: TIBCO Software     Published Date: Jul 22, 2019
Over the past decade there has been a major transformation in the manufacturing industry. Data has enabled a paradigm shift, with real-time IoT sensor data and machine learning algorithms delivering new insights for process and product optimization. Smart Manufacturing, also known as Industry 4.0, has laid the groundwork for the next industrial revolution. Using a smart factory system, all relevant data is aggregated, analyzed, and acted upon. We call this Manufacturing Intelligence, which gives decision-makers a competitive edge to: Digitize the business Optimize costs Accelerate innovation Survive digital disruption Watch this webinar to understand use cases and their underlying technology that helped our customers become smart manufacturers.
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TIBCO Software
Published By: Group M_IBM Q4'19     Published Date: Nov 12, 2019
'Expedite your journey to innovation and modernization by joining us for an introduction to the IBM Garage. IBM Garage brings designers, developers and solution architects together with your business and IT stakeholders to quickly create and scale new ideas that can dramatically affect your business. By focusing on outcomes first, IBM Garage’s new way of working guides your solutions from idea to delivery fast, applies advanced technologies with a purpose and de-risks innovation to achieve real business value. In this webinar, we will describe the IBM Garage co-creation approach and share perspectives from leaders in design, development and building to scale. We will conclude with Q&A.
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Group M_IBM Q4'19
Published By: Kustomer     Published Date: Nov 04, 2019
To succeed in this new era of customer service, companies must figure out how to personalize the way they connect with customers. Find out why personalizing your support strategy is crucial for your business — and how to do it.
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“customer service”, “customer support”, “customer experience”, “customer service software”, “conversational commerce”, “streamlined customer support”, “streamlined customer service”, “streamlined customer experience”, “customer support optimization”, “customer service optimizations”, “customer experience optimization”, “personalized customer service”, “personalized customer support”, “personalized customer experience”, “customer support insights”, “customer service personalization”, “customer support personalization”, “customer experience personalization”
    
Kustomer
Published By: ConnectWise     Published Date: Aug 22, 2019
With the right plan in place, everything from growth and stability to a whole new business model is within reach. Setting out a clear plan, with achievable goals and a basic timeline, can put you on the fast track to meeting and exceeding your business goals. In this eBook, we’re curating the best industry expertise to help you design and implement a business plan agile enough to grow or pivot with your business needs.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
ConnectWise Inc. has helped countless technology professionals reconfigure their businesses for the future by adding new practice areas and building monthly recurring revenue. The Ultimate Guide to As-A-Service will help you navigate these important business expansions with confidence. This guide covers everything from business planning to client retention.
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ConnectWise
Published By: Avetta     Published Date: Sep 17, 2019
With companies and executives being held accountable for incidents in the workplace, the issue of workers’ health and safety has become a persistent concern for organizations around the world. And with varying standards across borders, confusion about what companies need to do is rampant. This need for an international consensus standard on workplace health and safety prompted the proposal of ISO 45001 in 2013. The standard, passed in March 2018, now serves as the international guide on occupational health and safety (OH&S) and outlines relevant methods and benchmarks. With insight from expert leadership, this whitepaper gives you the complete guide on how to work with the new standard. You'll learn: • Why ISO 45001 matters and its impact upon your business • The benefits and pathway to becoming certified • Important considerations for the contractor selection process
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Avetta
Published By: Avetta     Published Date: Sep 17, 2019
A new NPR/Marist poll reveals that one in five jobs in the U.S. is held by a worker under contract. In fact, independent contractors could make up half of the entire workforce in the U.S. within the next decade. More and more organizations have begun to see contractors and suppliers as valuable business partners intrinsic to driving service and product innovation. For many companies, especially those operating in highly regulated industries, managing compliance in-house for all of these suppliers can be burdensome. But the cost of non-compliance — in the form of penalties, fines, productivity losses, settlement costs, and inefficiencies — is ruinous. This white paper will discuss: • The hidden costs of ignoring contractor management • Best practices towards holistic compliance and governance • The cost of different contractor management systems • How to get the highest ROI in your supply chain
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Avetta
Published By: IBM APAC     Published Date: Sep 30, 2019
Digital technology is changing the financial services industry rapidly with automated process, AI insights, customized experiences, new operating models and next generation applications. In such a scenario how should banks innovate and stay ahead of the game? This e-book will provide you the best strategies and recommendations for modernizing your IT infrastructure and operations. You’ll learn how to lead disruption and manage rapid change for your bank, its operations and its customers. Here are the five key takeaways: • Personalize customer experiences by maximizing your data • Borrow strategies from open banking and new business models • Step up your security game • Drive innovation from the inside out • Design an agile infrastructure to support participation in new digital marketplaces Find out more in the e-book.
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IBM APAC
Published By: Oracle     Published Date: Sep 26, 2019
When you unify data across your organisation, supply chain management and planning becomes more holistic and accurate. You get a real time view of supply and demand, with intelligent insights into new opportunities for business growth. This video explains the opportunities waiting for any supply chain manager who is ready to embrace connected data. Prepare for data leadership. Watch our video now.
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Oracle
Published By: MicroStrategy     Published Date: Nov 08, 2019
A picture is worth a thousand words But in the case of dashboards, pictures can quickly translate into thousands of dollars. Information is arguably better absorbed through vivid visualizations as opposed to monotonous grids, as visualizations can address the scope and dimensions of underlying data in a succinct and digestible format. Businesses today rely on a myriad of charts and graphs that go beyond the traditional bars, pies, and gauges to convey information. Modern visualizations have pushed analytics to new levels, and organizations can publish information in unique, highly visual representations. Open source libraries including D3, Google Charts, and Highcharts have presented creative options for business analysts wanting to design intuitive dashboards that convey complex information effectively to enable quick decision making. If the charts and graphs you currently use aren’t cutting it, here are seven visualizations that can bring new meaning and purpose to your dashboards
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MicroStrategy
Published By: KPMG     Published Date: Jun 06, 2019
Traditional IT finance funding processes can no longer keep pace with fast-changing customer demands. Discover a more dynamic approach to funding technology and innovation – one that enables investing almost anytime and anywhere. Read this briefing to find out: • why funding must be uncoupled from the annual budgeting process • how the decentralisation of IT is shaping investment strategies • what a new approach to evaluating success should look like • how Technology Business Management can help.
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KPMG
Published By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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ttec
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