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Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 09, 2019
Have you ever wished for an army of clones to do all your thankless tasks and chores? Well, that fantasy is becoming a realityat least on the Internet. And while they may not be actual clones, bots have begun doing lots of digital dirty work. Managing your relationship with botsgood and badhas become an inherent part of doing business in a connected world. With more than half of online traffic initiated by autonomous programs, its clear that bots are a driving force of technological change, and theyre here to stay. As bot technology, machine learning, and AI continue to evolve, so will the threats they pose. And while some bots are good, many are maliciousand the cybercriminals behind them are targeting your apps. Preparing your organization to deal with the impact of bots on your business is essential to developing a sustainable strategy that will enable you to grow as you adapt to the new bot-enabled world.
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Every kind of online interactionwebsite visits, API calls to mobile apps, and othersis being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications. But thats not all: theyre also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018. Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiencesperhaps a chatbot provides instant customer assistance on your site. Whats important is enabling the good bots and blocking the bad ones."
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F5 Networks Singapore Pte Ltd
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Have you ever wished for an army of clones to do all your thankless tasks and chores? Well, that fantasy is becoming a realityat least on the Internet. And while they may not be actual clones, bots have begun doing lots of digital dirty work. Managing your relationship with botsgood and badhas become an inherent part of doing business in a connected world. With more than half of online traffic initiated by autonomous programs, its clear that bots are a driving force of technological change, and theyre here to stay.1 As bot technology, machine learning, and AI continue to evolve, so will the threats they pose. And while some bots are good, many are maliciousand the cybercriminals behind them are targeting your apps. Preparing your organization to deal with the impact of bots on your business is essential to developing a sustainable strategy that will enable you to grow as you adapt to the new bot-enabled world."
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F5 Networks Singapore Pte Ltd
Published By: Nutanix     Published Date: Aug 22, 2019
Today, companies of all sizes face growing threats from shifting consumer habits, global competitors, and well-funded startups. Digital transformation, cloud computing, and the dynamic nature of global business have changed business expectations, making IT an essential driver of revenue and an ever more critical part of your business. Your IT team is looking for ways to accelerate the adoption of digital technologies to increase customer engagement, streamline business processes, and gain a sustainable competitive advantage.
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Nutanix
Published By: Excellus BlueCross BlueShield     Published Date: Sep 20, 2019
Oral health can have a big impact on your bottom line. Learn how to take care of your employees and your company. Each year, 164 million hours of work are lost in the U.S. to dental disease.1 So its clear that helping employees with their oral health can have a big impact on your teams productivity. Combining your medical and dental benefits with Excellus BlueCross BlueShield can help catch small problems early to keep costs in check and its more affordable than you might think. Find out more by downloading a free infographic from Excellus BlueCross Blue Shield, and get more resources covering a range of health-related topics at ExcellusforBusiness.com.
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Excellus BlueCross BlueShield
Published By: Tricentis     Published Date: Aug 19, 2019
Lets face it. Businesses dont wantor needperfect software. They want to deliver new, businessdifferentiating software as soon as possible. To enable this, we (Development and Testing teams) need fast feedback on whether the latest innovations will work as expected or crash and burn in production. We also need to know if these changes somehow broke the core functionality that the customer baseand thus the businessdepends upon. This is where Continuous Testing comes in. Continuous Testing is the process of executing automated tests as part of the software delivery pipeline in order to obtain feedback on the business risks associated with a software release candidate as rapidly as possible.
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Tricentis
Published By: TIBCO Software     Published Date: Jul 22, 2019
First Citizens Bank & Trust Company is a chartered commercial bank offering a complete line of financial services. With over 200 point-to-point applications and disparate systems, the bank needed a way to reduce its applications portfolio and streamline integration among systems, including fast integration of systems from newly acquired banks. First Citizens turned to TIBCO ActiveMatrix BusinessWorks and TIBCO Messaging for their simplicity and ability to quickly get IT processes up and running. With standard services, this transformation resulted in reduced deployment timefrom eight months to 18 weeks, resulting in reduced credit card loan project time.
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TIBCO Software
Published By: TIBCO Software     Published Date: Jul 22, 2019
Global producer of polycrystalline silicon for semiconductors, Hemlock Semiconductor needed to accelerate process optimization and eliminate cost. With TIBCO Connected Intelligence, Hemlock achieved centralized, self-service, governed analysis; revenue gains; cost savings; and more. Fueled by double-digit growth in the markets it serves, Hemlock Semiconductor is adapting to the increasing commoditization within the polysilicon industry and better positioning itself to compete. A key factor in this plan is to equip process-knowledgeable personnel with the skills and tools to accelerate delivery of process optimizations and associated cost elimination. Hemlock turned to a TIBCO Connected Intelligence solution to address the challenges. By implementing TIBCO Spotfire and TIBCO Streaming analytics, TIBCO Data Science, and TIBCO Data Virtualization, the company created more self-service analytics. Adding TIBCO BusinessWorks integration let the company realize the vision of connect
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TIBCO Software
Published By: PwC     Published Date: Oct 03, 2019
Were in one of the longest-running positive M&A cycles in recent history. Even as global economic headwinds develop, corporate and private equity investors continue to experience unparalleled access to capital for potential deals. This suggests that the current wave of US industry consolidations and aggressive private equity investing will continue into the foreseeable future, even as deal volume has slowed from recent peaks. At the same time, with increasing valuations for companies, expectations on sellers are more rigorous, even punishing on surprises. Proactive preparation has become mandatory; processes are more accelerated and data-driven, quality of earnings analysis and sell-side due diligence have become table stakes. Sellers have to respond appropriately and with confidence as experienced buyers move toward a close. Selling your company takes robust planning and discipline. Whether you are divesting the business completely or bringing in a private equity investor to fuel additional growth, the process you develop and follow will play a critical role in creating value for your shareholders and family. Everyone has a lot more data than even five years ago to value your business, including benchmarks and operational data sources. The one piece of information the market doesnt have is your story: what youve done and what the business can do next, setting up a clear and credible case for terms you can justify. The glue that holds it together is that you are clear about buyers expectations, understand your companys value and can evaluate and explain the prospects for your business. Above all, you need to have worked through what you want to accomplish for yourself and your stakeholders with a prospective transaction. To a large extent, this will determine the right exit strategy for you. Many entrepreneurs today are motivated by more outcomes than retirement or a simple wealth event. You may want to consider taking a second bite at the apple. This typically involves structuring an exit that divests a controlling stake but creates a continued role to grow the return on the remaining stake. Whatever path you may be considering, we hope this guide serves as a useful starting point for the conversations you will have with your stakeholders, trusted employees and family, as well as your advisers as you realize the value youve worked hard to create.
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PwC
Published By: Workday APAC     Published Date: Oct 07, 2019
"Following a study of hundreds of organisations about how they scale agile, this Harvard Business Review article outlines what theyve learned, and how to scale agile effectively. They studied small firms that run their entire business with agile methods, already agile larger companies that are becoming even more agile as theyve grown, and organisations that are making the transition from traditional hierarchies to more agile enterprises. Download the article to discover how these organisations have scaled agile effectively. "
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Workday APAC
Published By: Deltek     Published Date: Sep 26, 2019
Selecting your next ERP solution shouldn't be a quick decision. As a leader of a large organization with many government projects and people to manage, you want to take the time and make the best choice that will enable streamlined processes across your areas of business. Download this white paper to help ease the burden of the decision making process and to stay in control of the conversation with vendors.
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Deltek
Published By: ConnectWise     Published Date: Aug 22, 2019
Profits are the name of the game for a lot of technology solution providers, but keeping them coming in the door isnt always simple. Building a solid foundation starts with a strong, efficient sales team. This eBook helps outline the five keys to creating and maintaining a well-oiled sales machine that allows you to bring in more business and encourage recurring revenue from your existing clients.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Youve talked through problems and solutions with your prospect and have developed a relationship, and now youre ready to offer your proposal. You know that the proposal is the first solid evidence of your work product. Invest in your proposal platform and process. Having a repeatable process based on the latest technology and streamlined with your business management platform or CRM will ensure an efficiently processed order. Devote time and resources into training everyone associated with sales on the proposal process. And finally, invest in your branding, image, and marketing to get that professional look that epitomizes who you are. Put these five steps together, and your proposal will stand out against a sea of lackluster competitors.
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ConnectWise
Published By: ConnectWise     Published Date: Aug 22, 2019
Sales transformation processes make your sales team more efficient. If you want to streamline your sales processes and sell more, you are in the right place. The Ultimate Guide to IT Sales Growth is your ticket to success. It spells out how to improve your entire sales experience in 5 simple steps. Those who have followed the advice in this guide have reduced their sales cycles by as much as 25%. What would a shorter sales cycle do for your business? Its time to find out.
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ConnectWise
Published By: Avetta     Published Date: Sep 17, 2019
With companies and executives being held accountable for incidents in the workplace, the issue of workers health and safety has become a persistent concern for organizations around the world. And with varying standards across borders, confusion about what companies need to do is rampant. This need for an international consensus standard on workplace health and safety prompted the proposal of ISO 45001 in 2013. The standard, passed in March 2018, now serves as the international guide on occupational health and safety (OH&S) and outlines relevant methods and benchmarks. With insight from expert leadership, this whitepaper gives you the complete guide on how to work with the new standard. You'll learn: Why ISO 45001 matters and its impact upon your business The benefits and pathway to becoming certified Important considerations for the contractor selection process
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Avetta
Published By: Ricoh US     Published Date: Oct 04, 2019
On June 25, 2018, Ricoh announced its Cloud Workflow Solutions portfolio, a collection of cloudbased solutions and services that bring streamlined processes to SMBs in scalable, subscriptionbased packages. With an emphasis on addressing specific challenges facing smaller businesses, these solutions are meant to empower digital workplaces by eliminating manual steps, reducing manual data entry, and improving speed and accuracy to increase productivity and reduce overall costs. Many SMBs struggle to move beyond the challenges associated with content silos, lack of interoperability, and ongoing transition to mobile work environments. Much like their enterprise counterparts, smaller businesses face various complexities and pain points associated with interdepartmental workflows combined with a real need to enable employees to work when, where, and how they desire. Ricoh's Cloud Workflow Solutions platform is designed to address these challenges by streamlining and automating common busines
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Ricoh US
Published By: Dell EMC     Published Date: Aug 01, 2019
IT Transformation is a concept that is not synonymous with digital transformation, but the two concepts are fundamentally linked. A business that transforms its IT infrastructure no longer has to rely on rigid, manual, siloed legacy technologies. Updating IT often yields a boost in IT operational speed, efficiency, scale, and cost effectiveness ? tasks become automated, processes streamlined, and resources freed up. These IT-level improvements fuel a larger-scale digital transformation enabling businesses to out-innovate, out-think, and out-pace its competitors in todays digital economy. To learn more, download this report from Dell and Intel.
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Dell EMC
Published By: SAS     Published Date: Sep 05, 2019
Envision this situation at a growing bank. Its competitive landscape demands an agile response to evolving customer needs. Fortunately, analytically minded professionals in different divisions are seeing results that positively affect the bottom line. A data scientist in the business development team analyzes data to create customized experiences for premium customers. A digital marketer tracks and influences the customer journey for prospective mortgage customers. A risk analyst builds risk models for the banks loan portfolios. A data analyst examines data about local customers. A technical architect defines a new system to protect bank data from internal and external cyberthreats. An application developer builds a new mobile app for online customer portfolio management. Between them, these employees might be using more than a dozen packages for analytics and data management.
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SAS
Published By: SAS     Published Date: Sep 05, 2019
For many insurers, this accounting process will look familiar: Tools and processes vary for different lines of business. The needed data is stored in hundreds of files. Calculations are performed by multiple, undocumented spreadsheets, with little or no version control. Humans have to step in to help cobble together data from different channels. The process of preparing and presenting financial data is not manageable or traceable. The path from input data to P&L numbers is largely a black box. In a simpler time, this patchwork was passable. But change is coming. New regulations will bring greater complexity to the accounting process for insurers, which will make semi-manual, legacy processes look like a house of cards and raise doubts about the validity of the final numbers on the P&L sheet.
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SAS
Published By: Ahead     Published Date: Aug 27, 2019
Digital Transformation Requires a Commitment to Automation Digital transformation requires a focus on agility, innovation, and the end customer; as well as for infrastructure leaders to strike deeper partnerships with lines of business leaders around business outcomes they care about.
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Ahead
Published By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. Its not another word for multichannel. Its a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are bolted on to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for todays business. If youre not available in the channels where customers want you to be, you cease to b
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ttec
Published By: BetterUp     Published Date: Mar 06, 2019
As HR investments become more data-driven, coaching must deliver on its ROI evidence gap. At BetterUp, weve created a model that can effectively measure the impact of coaching on the bottom line. Learn how coaching ROI has been measured in the past, and why these methods are flawed. Discover which inputs are factored into our ROI algorithm and you can map the ROI of coaching to tangible business results.
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BetterUp
Published By: Genesys     Published Date: Dec 20, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: The size of your contact center, and business requirements such as customer journey management The location and quantity of contact centers being managed The need for scalability, speed of deployment, and maintenance requirements
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Genesys
Published By: Genesys     Published Date: Jun 27, 2019
Your call center tech stack is a mess, and its hard to figure out where you even start to unravel it all. This ebook covers the basics of consolidating technology, where to begin and what to consider as you develop your plan to streamline your infrastructure and tech. There are many things to consider including: Infrastructure, both aging and new Existing tech and limitations IT support Users, training and business needs This ebook provides an overview to get your wheels turning in preparation for a move to better technology. Read it now if your future holds new call center tech.
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Genesys
Published By: Time Warner Cable Business Class     Published Date: Apr 15, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
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Time Warner Cable Business Class
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