kpis

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Published By: MuleSoft     Published Date: Nov 27, 2018
Every company today is a software company and, as a result, business and technology strategies ought to be very intertwined. But often, those strategies arent in alignment, leading to challenges in information technology. And in todays hyper-competitive business environment, that can be disastrous. Companies have to ask themselves: How can we tackle challenges of information technology? Are we doing IT wrong? Todays CIOs are the key players who enable organizations to respond to the disruptive forces and information technology challenges impacting all industries mobile, IoT and SaaS among others. In order to increase speed and agility there must be a strong partnership between IT and the rest of the business. Read this eBook to learn: Why we have been doing IT wrong and how putting culture first and technology second, valuing reuse and leveraging KPIs can push CIOs to the right direction. How IT teams can address their delivery gap and increase project delivery speed by adoptin
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MuleSoft
Published By: Urban Airship     Published Date: Oct 08, 2013
While free apps proliferate, many fall victim to the download-try-delete cycle, making the average lifespan of an app just 30 days. How can brands keep their place on a customer's mobile device? This whitepaper discusses how an app can deliver value to maintain its place on a customer's phone, and how added value can prompt customers to share some private information and opt in to push notifications. Dig deeper into the key performance indicators (KPIs) for apps that achieve this privacy-value exchange.
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mobile value exchange, mobile marketing, mobile relationship management
    
Urban Airship
Published By: Coupa Software     Published Date: Nov 04, 2014
Aggregated from customer usage metrics of the Coupa cloud platform, the Coupa Benchmark allows you to compare your performance to your peers. The 2014 Benchmark includes ten KPIs, including req-to-order cycle time, invoice OK-to-pay hours, and visible PO spend-on-contract percentage.
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usage metrics, cloud platform, performance, kpis, po spend-on-contract percentage, procurement, p2p and spend management, business analytics
    
Coupa Software
Published By: ServiceSource     Published Date: Sep 15, 2015
Companies that take a more sophisticated approach to customer success, revenue retention and revenue growth after the initial sale earn 46 percent more revenue compared to their less sophisticated peers, according to a global study conducted in 2015 across software, hardware, SaaS and life sciences companies. The study highlights the urgent need for companies to consider the full range of customer success and revenue growth activities after the initial salecollectively called the revenue lifecyclewhich includes onboarding, adoption, upselling/cross-selling, retention and renewal. The study shows that a company that improves people, processes, technology, data and KPIs in the revenue lifecycle can expect to improve renewal rates by more than 31 points.
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ServiceSource
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
This document defines Oracles Customer Experience (CX) Value Equation as the strategic method to identify and measure the value of organizational CX. This model was originally documented in CX Metrics and KPIs September 2012. It has received wide support, and has been the #1 searched hit and downloaded CX KPI document for 3+ years a significant achievement in this industry in an era where concepts are replaced daily with the latest, greatest fad. Since the original publication, I have received significant feedback that has been overwhelmingly positive, but with a request to comment on additional topics most notably: brand impact, shared services, and Oracles Road to Modern. This updated paper leverages the original work, adds information around these additional topics and incorporates our continued client experience.
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oracle, service cloud, service management, customer interaction, application integration, best practices, business analytics, business intelligence
    
Oracle Service Cloud
Published By: LeadGenius     Published Date: Dec 22, 2016
Sales Velocity is an excellent Marketing-Sales alignment metric, because it combines high-level KPIs from both departments. In this whiteboard video, Lena Shaw, Director of Marketing & Growth at LeadGenius, shows marketing and sales leaders how to use sales velocity.
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b2b sales, sales velocity, sales alignment, marketing sales alignment, marketing metrics, sales metrics, sales effectiveness, sales productivity
    
LeadGenius
Published By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
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ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes
    
IBM
Published By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
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microsoft dynamic crm, service benchmarking, metrics, customer satisfaction, data management, mttr, kpi, metrics measuring program
    
Microsoft Dynamics CRM
Published By: TeamQuest     Published Date: Apr 09, 2014
Using a simple, easy-to-understand scale from zero to 100, TPI is calculated automatically and provides a simple key performance indicator for overall health. Competitive solutions typically combine several KPIs using simple math to create an overall health KPI. But TPI incorporates more sophisticated analysis that actually understands the queuing behavior of computer systems.
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teamquest, tpi, kpi, virtualization, it professionals, optimize software, distributed environment, data center
    
TeamQuest
Published By: Adobe     Published Date: Aug 02, 2017
With Adobe Analytics and Adobe Audience Managerboth part of Adobe Marketing Cloudmedia companies can overcome todays audience intelligence challenges. Adobe Analytics is an industry-leading solution for applying real time analytics and detailed segmentation across all of your marketing channels. A unified platform and customer ID unlock powerful customer intelligence and help you discover and retain high-value audiences. Make forward-looking decisions with its predictive intelligence capabilities, and find out which of your marketing efforts are paying off with its attribution functionality.
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goals and kpis, data warehouse, resource management, insight loop, content and campaigns, audience optimisation
    
Adobe
Published By: SwellPath     Published Date: Sep 04, 2012
This guide provides the framework to build a successful analytics foundation in your organization, and shows you how to create an effective analytics measurement program that provides actionable insights and results driven recommendations.
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google analytics, marketing analytics, ecommerce analytics, analytics strategy, web analytics, analytics implementation, google analytics consulting, measurement strategy
    
SwellPath
Published By: GoodData     Published Date: Aug 02, 2013
Explore over 50 critical sales metrics in a live, checkable and drill able environment. View essential metrics for executive overview, pipeline management, product and regional analysis, and team management, as well as vivid visualizations of historical performance trends. Download this White Paper for more information!
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sales metrics, how to forecast sales, sales analysis, sales analytics, crm analytics, salesforce reports, salesforce analytics, sales projections
    
GoodData
Published By: GoodData     Published Date: Aug 02, 2013
Sales analytics is a hefty club you can wield to tighten pipeline forecasts and induce pipeline boosting behavior from your reps. This eBook presents 6 practical sales analysis strategies that can help you make it happen.
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sales metrics, how to forecast sales, sales analysis, sales analytics, crm analytics, salesforce reports, salesforce analytics, sales projections
    
GoodData
Published By: GoodData     Published Date: Aug 02, 2013
Salesforce provides a tremendous repository of customer information and interactions thats organized and easily accessed. But thats not enough! Once you begin to really use it, the questions you ask your salesforce data become more sophisticated. Then you start to uncover holes in your data, reporting strategy and Salesforce analytics itself. Download this white paper for 4 tips that are a surefire way to improve your salesforce analytics.
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sales metrics, how to forecast sales, sales analysis, sales analytics, crm analytics, salesforce reports, salesforce analytics, sales projections
    
GoodData
Published By: Oracle     Published Date: Apr 22, 2014
This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX
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customer service, customer experience, measuring customer experience, kpi, customer interaction service, customer relationship management, customer satisfaction, oracle
    
Oracle
Published By: Oracle Social Cloud     Published Date: May 02, 2014
This white paper sets out to make the case that ROI determination can be approached in a unified, structured and straightforward way. It also lays out a framework for expanding the definition of ROI and increasing organizational maturity for measurement and monetization. Finally, it dispels some of the myths around ROI and seeks to show the relationship between social KPIs organizations may be collecting today and how to align them with broader organizational and business-oriented goals and objectives.
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oracle, oracle srm, srm, social media, roi social kpis
    
Oracle Social Cloud
Published By: IBM     Published Date: Jan 20, 2015
An introduction to the key concepts and challenges of IT governance and how these can be efficiently approached and mitigated with IBM OpenPages IT Governance.
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business risk, it governance, it risk management, kpis, it policies
    
IBM
Published By: SAP     Published Date: Aug 11, 2010
The CFO needs a unified view that integrates multiple data sources and KPIs, and places them in the context of strategic goals.
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sap sme, information management, integrated it system, business management solutions, smb, small midsized business, finance, cfo
    
SAP
Published By: Intacct     Published Date: Sep 09, 2014
The professional services market is backand more competitive than ever. How will you outperform your competitors? By monitoring the financial metrics that matter. Through years of thorough research, Service Performance Insight has analyzed and identified the profit-centric measures that are highly correlated with financial success in professional services. Download the white paper, "The 5 KPIs that Matter for Professional Services," to learn: The importance and primary characteristics of financial maturity. The 5 financial metrics critical to service organizations. Where successful service organizations fall in these metrics.
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financial success, profit, professional services
    
Intacct
Published By: Oracle Social Cloud     Published Date: Jan 14, 2015
When it comes to social media marketing, there is perhaps no other topic that is discussed more than determining and reporting return on investment, or ROI. This white paper sets out to make the case that ROI determination can be approached in a unified, structured and straightforward way. It also lays out a framework for expanding the definition of ROI and increasing organizational maturity for measurement and monetization. Finally, it dispels some of the myths around ROI and seeks to show the relationship between social KPIs organizations may be collecting today and how to align them with broader organizational and business-oriented goals and objectives.
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social roi, facebook, social listening, social marketing, customer experience, digital, cmo, social business
    
Oracle Social Cloud
Published By: Greenhouse     Published Date: Jan 26, 2017
Learn the VP of Recruitings secrets to closing top talent and the KPIs she tracks to be most effective.
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recruiting tips, recruiting software, recruiting strategy, applicant tracking, talent acquisition, recruiting metrics, recruiting data, talent metrics
    
Greenhouse
Published By: IBM     Published Date: May 19, 2015
An analytics-based marketing platform can help marketers tackle the opportunities and challenges of a data and consumer-driven marketplace.
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marketing analytics, analytics-based marketing platform, kpis, best practices, metrics, return on marketing investment, romi
    
IBM
Published By: Esker     Published Date: Dec 18, 2015
This eBook is for anyone wanting their AP department to realize its full potential. As we will learn, KPIs, when used correctly, are the transformative tool to do it.
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esker, accounts payable, kpi, key performance indicator, knowledge management
    
Esker
Published By: Esker     Published Date: Jun 29, 2017
Wasted time is wasted money and accounts receivable (AR) departments can waste a lot of both with antiquated billing and collections methods. Download the new white paper Winning the Billing & Collections Battle to learn how your organization can overcome common obstacles in every phase of AR by: Automating invoice delivery without format restrictions Giving your customers self-service access to invoices Modernizing post-sale collections interactions Going beyond DSO with advanced KPIs and analytics With a complete AR management solution time and money is on your side!
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accounts receivable management, invoice management, collections management, ar best practices, invoice portal, invoice delivery
    
Esker
Published By: Esker     Published Date: Jan 08, 2019
Ignoring the potential of AR analytics is a losing game. In order to boost your collection rate and maximize resources, departments should be analyzing a plethora of statistics not just DSO. This playbook discusses the six metrics your AR department should be paying attention to and how they can separate themselves from competition and provide customers with an improved experience by: Measuring Key Performance Indicators (KPIs) Making process improvements based on analytics Centralizing collection activities
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Esker
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