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Published By: NetSuite     Published Date: Feb 17, 2016
NetSuite recently joined forces with IDG Communications to gather together some of Australias leading CIO and CFO professionals to find out how their businesses are responding to disruption, the inherent opportunities it brings, the impact on their roles and what role cloud computing plays in this process. This white paper shares some of the key experiences of participating businesses from a wide range of industries within Australia, including retail, government, tourism and professional services.
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disruption, netsuite, australia, underlying business models, disruption opportunities, cloud computing
    
NetSuite
Published By: IBM     Published Date: Apr 26, 2016
Restoring connections: How telecommunications providers can reboot the customer experience IBM has more than 22,000 experts working in the Telecommunications industry, delivering solutions to more than 200 major communications service providers globally. IBMs telecommunications capabilities are backed by a global network of telecom solution labs, research labs and innovation centers to support its offerings in the area of analytics, cloud, mobility, network optimization, digital transformation and global integration. IBM continues to invest significantly in key acquisitions to add expertise and capabilities that enable its clients in the telecommunications space.
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ibm, ibm institute for business values, telecommunications, customer experience, communications service providers, csp, customer relationship, customer relationship management, customer satisfaction, customer service
    
IBM
Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customers experience, your operations, and your bottom line? Theres a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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ebook, cloud, customer experience
    
Genesys
Published By: TigerText     Published Date: Aug 24, 2016
This white paper shows how instant communication improves security, population health, and interoperability.
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TigerText
Published By: IBM     Published Date: Apr 21, 2017
"When the CMO Council recently asked more than 200 senior marketing decision makers how effectively they have aligned physical and digital experiences, half admitted that these integrated experiences were selective, at best. Yet it is alignment, consistency and connection that drive the foundational relationship between the brand and the buyer. The CMO Council, in partnership with IBM, will host a one-hour interactive webcast with industry-leading media, entertainment and telecommunications marketers to discuss how audience insights across the digital and physical experience have been turned into action, allowing these brands to personalize and enrich each engagement. Multiple case studies will also be discussed during the webcast that focus on the power of segmentation and innovations around cognitive computing. Speakers include Liz Miller, Senior Vice President of Marketing for the CMO Council; Jody Sarno, Dedicated Client Partner, Communications Industry for IBM; Chris Crayner, Ch
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ibm, senior marketing decision makers, audience targeting, digital experiences, branding
    
IBM
Published By: IBM     Published Date: Jun 08, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, linux, windows, telecommunications, healthcare, oracle database
    
IBM
Published By: IBM     Published Date: Jul 26, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, enterprise data, windows, linux, telecommunications, healthcare, consumer banking
    
IBM
Published By: IBM     Published Date: Sep 28, 2017
This paper presents a cost/benefit case for two leading enterprise database contenders -- IBM DB2 11.1 for Linux, UNIX, and Windows (DB2 11.1 LUW) and Oracle Database 12c -- with regard to delivering effective security capabilities, high-performance OLTP capacity and throughput, and efficient systems configuration and management automation. Comparisons are of database installations in the telecommunications, healthcare, and consumer banking industries. For OLTP workloads in these environments, three-year costs average 32 percent less for use of DB2 11.1 compared to Oracle 12c.
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ibm, enterprise database, oltp, telecommunications, healthcare, consumer banking
    
IBM
Published By: Moxie     Published Date: Nov 01, 2017
Consumers are interacting on more devices and channels than ever. They expect to find what they need, fast and friction-less, no matter what or theyll find someplace else where they can. With customer self-service on the rise, the need to provide exceptional digital customer engagement has become a competitive differentiator. Its not enough to chase the latest digital channels. Its about improving the engagement to get customers what they need before they have to ask for it.
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customer engagement, digital channels, digital experience, communication channels, mobile experience
    
Moxie
Published By: Group M_IBM Q1'18     Published Date: Feb 09, 2018
Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
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digital experience, ibm, software
    
Group M_IBM Q1'18
Published By: Group M_IBM Q418     Published Date: Nov 01, 2018
Organizations globally realize that working only to prevent and detect cyberattacks will not protect them against cyber security threats. That is why IBM Resilient was developed: to arm security teams with a platform for managing, coordinating, and streamlining incident response (IR) processes. IBM Security has had the privilege of working with organizations of all sizes and across all industries as they implement Resilient solutions to develop more sophisticated and robust incident response functions. These organizations build IR processes that are consistent, repeatable, and measurable, rather than ad hoc. They make communication, coordination, and collaboration an organization-wide priority. They leverage technology that empowers the response team to do their job faster and more accurately
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Group M_IBM Q418
Published By: Group M_IBM Q418     Published Date: Nov 07, 2018
The rise of the cloud and mobile computing has rapidly changed the nature of enterprise cybersecurity. The old paradigm, where all work was done behind a company firewall, has been breaking down. Employees work not just at the office, but also on the road and at home, on mobile devices and on their own personal computers. Theyre no longer using a limited stack of enterprise applications. Instead, they increasingly require access to a wide variety of apps, cloud services, and new communication platforms.
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Group M_IBM Q418
Published By: SundaySky     Published Date: Mar 06, 2018
Personalization works. Brands know this. Thats why they use information like customer names, relevant content, and purchasing history to make consumers feel special. But is this enough for todays empowered consumers? Noit still treats consumers as a small drop in a big bucket of generic marketing communications. Its repetitive and stale. Its simply not enough.
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SundaySky
Published By: SundaySky     Published Date: Mar 06, 2018
Guests at Atlantis Paradise Island, a luxurious tropical resort in The Bahamas, enjoy an amazing guest experience: the resort boasts pristine white-sand beaches, luxurious accommodations, a world-class casino, a 140-plus acre water park, and the worlds largest open-air marine environment. Atlantis wanted to drive anticipation and deeper engagement with guests before they even set foot on the island by improving the pre-arrival experience. SundaySky SmartVideo enables Atlantis to take a strategic, multi-touch engagement approach to enhancing the pre-arrival period with personalized video communication to assist guests in fully preparing for their vacations.
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SundaySky
Published By: SundaySky     Published Date: Mar 06, 2018
Cox Communications has been a SundaySky customer for five years, running personalized video ad programs through traditional video publisher channels. At the end of 2016, Cox Communications expanded that program to Facebook to see if greater levels of personalization and performance could be achieved by combining the dynamic capabilities of SmartVideo technology with the reach of the Facebook ads platform. The program targets recent Cox website visitors on Facebook and delivers them a relevant video ad with offers related to products and services they had viewed on Cox.com. The program leverages SundaySkys SmartVideo platform to achieve Coxs online revenue goals of maximizing the number of revenue-generating orders on its website while also lowering the cost per acquisition (CPA) as the program optimizes.
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SundaySky
Published By: Iterable     Published Date: Sep 07, 2018
Email marketing continues to be the best digital channel for ROI, so delivering dynamic, personalized messaging to the inboxes of your customers is of the utmost importance. In fact, for 77 percent of consumers, email is the preferred messaging channel, dwarfing demand for SMS, push notifications and social media communications. When you are determining the right email marketing strategy for your business, its natural to wonder how the industry leaders are conducting their campaigns. Aer all, if theyre on top, then they must be doing everything right...right? To glean best practices, we analyzed the email marketing strategies adopted by the top 100 e-retailers in the United States to study how they engage with their customers. These companies represent industries ranging from apparel and electronics, to auto parts and pet supplies, but all have the single goal of getting their users to go from inbox to checkout. We note what companies are doing across the board, as well as what spec
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Iterable
Published By: Group M_IBM Q2'19     Published Date: May 31, 2019
In the Garage, you work side by side with IBM experts to create first-of-a-kind MVPs, experiment with emerging technologies and quickly learn from failures. In this webinar hear from Ed Forman, Partner of Cognitive Process Transformation at IBM. Ed has partnered with organizations across industries including automotive, life sciences, financial services and telecommunications. In his work with the IBM Garage he has helped shape an award-winning method for innovation that has transformed business models for Fortune 500 clients. Listen to this 30-minute presentation to find out more.
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Group M_IBM Q2'19
Published By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
The cloud is ubiquitous. Whether we think about it consciously or not, almost all of us are using cloud services. That could be a music service such as Spotify, storage such as Dropbox, communications via Gmail, or a software-as-a-service application such as Salesforce. Cloud services touch all of our lives.
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Group M_IBM Q3'19
Published By: Group M_IBM Q3'19     Published Date: Aug 13, 2019
In the Garage, you work side by side with IBM experts to create first-of-a-kind MVPs, experiment with emerging technologies and quickly learn from failures. In this webinar hear from Ed Forman, Partner of Cognitive Process Transformation at IBM. Ed has partnered with organizations across industries including automotive, life sciences, financial services and telecommunications. In his work with the IBM Garage he has helped shape an award-winning method for innovation that has transformed business models for Fortune 500 clients. Listen to this 30-minute presentation to find out more.
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Group M_IBM Q3'19
Published By: Workplace by Facebook     Published Date: Jun 24, 2019
The business landscape is changing fast. That much is obvious. Business models are being disrupted, industry mainstays unseated and old certainties upended on a near-daily basis. Technology is unlocking new possibilities. But its also creating new expectations - especially at work. By 2020, Gen Y will make up 35% of the workforce. This generation has grown up with open communication platforms like Facebook and Instagram. Now, theyre bringing that same expectation of openness to work. Download this report to uncover why understanding what Gen Y want in a job, as well as an employer, is key to future-proofing businesses.
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Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Jun 24, 2019
From Internal Communications to Internal Connections. Its time to stop thinking about delivering internal communications and start thinking about creating internal connections. When people are connected, you can deliver a truly effective comms strategy that enables collaboration, builds culture and gets the right message to the right people at the right time. 77% of Comms leaders agree that their company is more efficient when people are more connected. 79% believe that building meaningful relationships at work is important. This guide will walk you through a 9-step strategy for creating connected communications in your organization with ease and speed. Download now to find out more.
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Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Jun 24, 2019
"Campbells is more connected than we've ever been. We've seen a complete transformation in just 9 months. I think it's because Workplace has tools that people can use whenever and wherever they are. Kristin Ennis, Senior Manager, Communications Download this case study to find out how Workplace by Facebook helped to improve the business with smarter communication, better collaboration and a re-imagined company culture.
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Workplace by Facebook
Published By: Building Engines     Published Date: Mar 18, 2019
In the story of the CRE tenant experience, there are clearly some areas of alignment between building management teams and the tenants they serve. Both understand the importance of amenities, security, and communication. Both know that a building represents more than physical space it is how companies acquire new talent and keep employees happy. However, as this research reveals, there are still major disconnects between these two parties.
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Building Engines
Published By: ClickSoftware     Published Date: Mar 20, 2014
A white paper on how the customer experience can be improved through the elimination of front office and field workforce communication barriers.
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cloud, communication, customer services, process visibility, mobile workforce management, business integration, business management, workforce management, workforce management software, employee monitoring software
    
ClickSoftware
Published By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
What does it take to be relevant today? In the era of hyper-connectivity, consumers have become entitled, demanding more control over their experiences and expecting that marketers use data and insights to create a seamless, relevant brand experience. Research shows that communications containing relevant information and offers are the best drivers of brand loyalty and conversions
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insight marketing, customer engagement, omnichannel, multichannel, automation, loyalty, crm, marketing, personlisation, campaign management, customer marketing, retention marketing, marketing cloud, marketing solution, marketing platform, artificial intelligence, prediction learning, product recommendation
    
Selligent Marketing Cloud
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