interactive intelligence

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Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Today, business process automation isnt just about efficiency, its about operating a business for your customers. To ensure a positive customer experience, a process must trigger an automated action, and automation must then manage the experience across multiple channels, personalize the customers interaction, and predict the best next actions. Read more, from Chris Thalassinos, Mahnaz Meshkati, and Frank Chiu of Communications Intelligence Group, and Brad Herrington of Interactive Intelligence.
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interactive intelligence, business process automation, multichannel technology, customer experience, contact center, contact solution, it management, business process management
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Collaboration working together for a common goal is an integral part of the insurance business. But today, the need to rapidly assemble teams and capitalize on human expertise to provide faster, better decisions makes collaborating all the more important. Author Mark Breading of Strategy Meets Action explains how applying collaboration technologies to specific insurance business problems is enabling insurers to realize the true promise of collaborating for a competitive advantage.
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collaboration, insurance, interactive intelligence, communications, contact center, business process, collaboration technology, it management
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Apr 23, 2014
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
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contact center, contact center strategy, customer experience, optimization, strategic planning, budgeting tools, workforce management solutions, call center
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Aug 30, 2011
Looking for expert advice on social media and its impact on the multichannel contact center but don't have access to an analyst firm to get the insight you need? This is your chance to gain that insight, free of charge.
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interactive intelligence, social media, multichannel contact center, art schoeller, communication channel, metrics, business metrics, call center management
    
Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Nov 08, 2011
Attend this on-demand webinar to learn how consolidating onto a centrally managed contact center platform can drive down your cost of ownership,
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Interactive Intelligence
Published By: Interactive Intelligence     Published Date: Jan 12, 2012
Join us for this web event where featured Forrester Research principal analyst, Art Schoeller and Interactive Intelligence senior vice president, Joe Staples will discuss these topics and help you be ready to take the best advantage of the upcoming year and the contribution your contact center can make to the success of your business.
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interactive, marketing, trends, marketing analytics, interactive marketing
    
Interactive Intelligence
Published By: SAP     Published Date: Jul 19, 2012
With SAP BusinessObjectsT Web Intelligence software, companies can perform sophisticated ad hoc reporting and analysis. Powerful functionality and an intuitive user interface enable your people to turn data into insights, improve decision making and productivity, and share knowledge across the enterprise.
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sap, business, management, software, business information, insights, analysis, interactive
    
SAP
Published By: SAS     Published Date: Mar 06, 2018
Today's artifical intelligence (AI) solutions are not sentient in the manner popularized in science fiction by scores of self-aware and typically nefarious androids. Even so, the ability to arm such systems with the ability to directly sense and respond to their in situ environment is critical. Why? In the future, our experiences will be smart, intuitive and informed by analytics that are not seen but felt via new business, personal and operational engagement models. Enabling this interaction requires AI applications that can sense, analyze and respond to their environment in an intelligent and interactive manner. Without requiring the end user to write, understand or interpret code. Sensitive artificial intelligence enables: More productive use of expanded (big, often unstructured) information sources Intuitive man-machine interactions (no code-speak here!) Adaptive, immersive experiences and environments As frequently touted on the nightly news, AIs popularity is clear. Ho
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SAS
Published By: Select Hub     Published Date: Nov 07, 2017
Interactive analyst report gives you comparison ratings, reviews and pricing from actual software selection projects. Unlike some ratings, SelectHub product scores are taken from multiple sources including top analysts and actual buyers of the softwareideal for your shortlist. Find the right BI analytics tools: Actionable insights from experts: In plain language, find out how each product supports the functions that matter most to your company. Key requirements criteria: Get a comprehensive list of the key requirements for use in your software evaluation and vendor selection. Easy pricing: Get recommendations and pricing for solutions matching your business needs. Includes practical guide: How to Buy Business Intelligence Software Over 80 business analytics and BI tools evaluated. The SelectHub platform contains expert software analysis across key criteria and vendor data. These built-in analyst ratings are combined with subjective user ratings to create SelectHub ratings r
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Select Hub
Published By: Vonage Business     Published Date: May 01, 2019
Who among us has not recoiled before the horror of a terrible Interactive Voice Response (IVR) experience? IVR technology was created to save businesses money, but it has mutated into a timesucking, customer experience-crushing monster! If connecting with a customer in this day of customer experience is the goal, theres a better way! Contain the IVR before it kills another customer relationship. Can we bring the technology to heel and bend it to our will? And can we stop its rampage before artificial intelligence makes it too powerful to be stopped?
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Vonage Business
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