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Published By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers while fulfilling the organizational goal of delivering a differentiated service experience the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature think IoT devices this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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ServiceNow
Published By: Oracle Marketing Cloud     Published Date: Oct 06, 2017
Given the fact that there are more mobile devices on the planet than there are human beings, engaging with customers via mobile should be a priority. Another interesting fact is that 90% of a consumers time while on a mobile device is spent in a brands app. Then consider this from Forrester: Todays customers demand a seamless, integrated brand experience delivered to them with ultimate simplicity and relevancy in real time. Are you ready to deliver on these demands? To learn how to create relevant, high-quality customer experiences on any mobile device, download this guide.
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Oracle Marketing Cloud
Published By: Oracle Marketing Cloud     Published Date: Oct 06, 2017
There seems to be no end to the growing number of marketing technologies available today. Currently, there are 4,000 MarTech solutions on the marketa 2500% increase over 2011. With so many options, identifying the right ones and getting them to work together isnt easy. How do you do it? By choosing an open platform that offers pre-integrated apps, offering an open infrastructure for future innovations. Read how successful Modern Marketers are spending more time innovating and less time integrating.
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Oracle Marketing Cloud
Published By: MarkLogic     Published Date: Sep 29, 2017
The clock is ticking: Its time to future proof your data for MiFID II (and future regulations). Learn how to accelerate your MiFID II Compliance--within 30 days. Download our Quick Start Guide, designed to get you up and running with the major components and related processes for MiFID II, including an approach for building a fully integrated regulatory reporting solution. In the Quick Start Guide, well cover: - What our consulting service can help you accomplish in 30 days - Key factors for your success - How we work - Why financial institutions trust MarkLogic for successful MiFID II implementations CTA Button: o Get the Quick Start Guide
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MarkLogic
Published By: MuleSoft     Published Date: Sep 27, 2017
As one of the most popular integrated enterprise resource planning (ERP) solutions on the market, SAP has enabled organizations to optimize many of their most essential business functions in finance, human capital management, enterprise performance management, and supplier relationship management. One of the most pervasive challenges for SAP shops is integrating SAP to other applications within their organization. Without proper integration between SAP and these systems, organizations fail to fully automate and optimize their business processes. This whitepaper provides an overview of some of the most common challenges faced when integrating SAP, a brief overview of SAP interfaces and integration points, various approaches for SAP integration and a suggested best architecture for solving the SAP integration challenge.
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MuleSoft
Published By: OKTA     Published Date: Sep 26, 2017
Traditional web applications pre-date modern standards like SAML and OpenIDConnect, so they often use legacy authentication methods to grant end users access. Historically, providing Single Sign-On and centralized access management for end users across these legacy applications required a Web Access Management, or WAM, product. These on-premises software tools could be expensive to maintain and complex to deploy. Now, modern identity providers like Okta in conjunction with best-of-breed network management technologies offer a better way. This white paper describes how web applications that lack modern standard support can be integrated into a cloud-based Identity-as-a-service architecture.
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OKTA
Published By: The Starr Conspiracy     Published Date: Sep 19, 2017
It doesnt matter if your goals involve brand awareness, functional association, or demand generation. Brands that fail to integrate an earned media strategy with paid and owned media strategies are missing key opportunities to influence the buyers journey. If you ignore earned media channels, you do so at the risk of missing that ideal customer. In this white paper, well outline the top three reasons you need an integrated approach that includes PR to achieve great brand awareness
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The Starr Conspiracy
Published By: FICO - APAC     Published Date: Sep 19, 2017
The world is swiftly moving towards global tax transparency, new pillars to set the standards dominate reporting and compliance procedures. However, in this transition, businesses might be struggling with complying with new and changing reporting standards, and the efficiencies achieved as a result of the change. But thankfully there is this one simple solution available that nails the complexities of two reporting standards FATCA and CRS.
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identification process, standard, unified verification, case management, reports, fico, tonebeller, fatca, crs
    
FICO - APAC
Published By: BlackBerry Cylance     Published Date: Sep 13, 2017
Learn to elevate and integrate security into your overall risk management calculations, incorporating the new generation of tools available within the context of the modern IT and business landscape.
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BlackBerry Cylance
Published By: Adobe     Published Date: Sep 12, 2017
"Discover new strategies for creating, managing, and orchestrating cross-channel campaigns. Read our guide now to learn how you can: --Integrate processes and data for cross-channel campaign success --Create personalized, contextual campaigns across channels and devices --Leap ahead of the competition with authentic cross-channel experiences"
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Adobe
Published By: VMware     Published Date: Sep 06, 2017
"Whether your goal is to migrate an existing XenApp infrastructure to Horizon, replace it with a new system, or simply integrate legacy Citrix infrastructure with your Horizon virtual desktop deployment, VMware has the innovative products and technology you need. Download this white paper to access valuable guidance for planning and undertaking a migration from Citrix XenApp to VMware Horizon through four detailed approaches, including the major steps required for their implementation. "
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vmware, citrix, xenapp, vmware horizon
    
VMware
Published By: IBM     Published Date: Aug 23, 2017
To compete in todays fast-paced business climate, enterprises need accurate and frequent sales and customer reports to make real-time operational decisions about pricing, merchandising and inventory management. They also require greater agility to respond to business events as they happen, and more visibility into business activities so information and systems are optimized for peak efficiency and performance. By making use of data capture and business intelligence to integrate and apply data across the enterprise, organizations can capitalize on emerging opportunities and build a competitive advantage.
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ibm, data replication, inventory management, competitive advantage
    
IBM
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