insight report

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Published By: KPMG     Published Date: Jun 06, 2019
HRs most confident leaders are using data, predictive insights and AI to transform HR into a new value driver. Discover what it takes to become an HR transformation trailblazer. Read this report to discover: how trailblazers are exploiting uncertainty to drive new competitive advantage which technologies HR leaders are investing in what it means to integrate human and digital labour in a collaborative workplace six priorities for forward-looking HR leaders.
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KPMG
Published By: KPMG     Published Date: Jun 06, 2019
What impact will the cloud-enabled workplace have on your cybersecurity strategy? This years research shows that organisations are navigating a myriad of both old and new cybersecurity challenges to bring the cloud into scope. Read this to discover: how growing cloud dependency has created distinctive challenges around cyber security what the biggest cyber challenges are for organisations in this context how intelligent automation and machine learning is being used to overcome operational obstacles hampering cloud security a set of cybersecurity considerations for modern IT environments.
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KPMG
Published By: KPMG     Published Date: Jun 06, 2019
Find out why cyber security must be embedded into commercial strategy. With focused insight on the economics of trust for financial services, automotive, mobile and retail organisations. Read the report to understand: how consumer expectations are shifting on the topic of digital trust how well the priorities of consumers and security executives align what it takes for consumers to stay with a brand when things go wrong.
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KPMG
Published By: Cisco Umbrella EMEA     Published Date: Aug 08, 2019
"Cisco has been named in the first ever Gartner Voice of the Customer report for the Secure Web Gateways (SWG) market for Cisco Umbrella. Gartner Peer Insights is a peer review and ratings platform designed for enterprise software and services decision makers. This document synthesizes Gartner Peer Insights content in the SWG market for 2018. Gartner states that ""this peer perspective along with the individual detailed reviews, is complementary to expert research and should play a key role in the customer buying process."" This report includes: - SWG Peer Reviews and Ratings - Vendor comparisons - Reviewer demographic"
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Cisco Umbrella EMEA
Published By: Group M_IBM Q4'19     Published Date: Sep 26, 2019
IBM has been named a Leader in Gartner's Magic Quadrant for Data & Analytics Services. According to the report, by 2022, 90% of corporate strategies are expected to view information as a critical enterprise asset, and analytics as an essential competency. Data and analytics service providers can help leaders accelerate and transform their ability to deliver data-driven insights and innovation solutions to businesses. Get complimentary access to Gartner's latest Magic Quadrant report for Data & Analytics Service Providers.
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Group M_IBM Q4'19
Published By: Oracle     Published Date: Sep 27, 2019
HR has never been more in the spotlight. So its never been more important to not just store your data, but use it to transform ways of working. This trend-led research report explores how HR leaders need to become data leaders, using connected data to drive innovation, productivity and growth. Discover insights from those leading the way, and delve into the links between transforming culture and significant growth. Read our report for HR leaders now.
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Oracle
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year Europe
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Genesys
Published By: Mimecast     Published Date: Oct 02, 2019
Forrester Research provides insights into the key trends that are impacting your business today. The Information Archiving Now Tech report is an invaluable tool for anyone actively considering or comparing Information Archiving solutions. No matter where you sit in your organization, this is a must-read to help you build a modern, secure archive thats purpose built for e-discovery, compliance and end-user productivity. With a credible, side-by-side comparison of leading products, you can make a more informed investment that best fits the diverse needs of your business.
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Mimecast
Published By: SAP     Published Date: Oct 22, 2018
The Future of Customer Experience: Five Essential Trends is part of a series examining life and business in the 21st Century. SAP Center for Business Insight worked with more than a dozen industry experts to answer these and other questions, uncovering five trends that will determine the customer experience over the next decade. This report examines each of these trends and offers recommendations for how brands should respond now to prepare.
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customer experience & engagement, digital transformation, sap
    
SAP
Published By: Workplace by Facebook     Published Date: Dec 21, 2018
We believe people change organizations. So, we built Workplace by Facebook to empower them. Our mission is to unlock human potential by giving the world a place to work together. We do it by combining next-generation technology and easy-to use features to transform communications, culture, and workflows inside organizations of all shapes, sizes, and industries. Industries like retail. In this playbook, well explore the new consumer expectations shaping the future of retail in EMEA. Youll discover why great brand experiences for your customers start with great work experiences for your employees. Download this whitepaper now to learn more about the benefits of customer-centric collaboration tools like Workplace by Facebook. Then youll be ready to take the next step on your digital transformation journey.
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Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Dec 21, 2018
We believe people change organizations. So, we built Workplace by Facebook to empower them. Our mission is to unlock human potential by giving the world a place to work together. We do it by combining next-generation technology and easy-to use features to transform communications, culture, and workflows inside organizations of all shapes, sizes, and industries. Industries like retail. In this playbook, well explore the new consumer expectations shaping the future of retail globally. Youll discover why great brand experiences for your customers start with great work experiences for your employees. Download this whitepaper now to learn more about the benefits of customer-centric collaboration tools like Workplace by Facebook. Then youll be ready to take the next step on your digital transformation journey.
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Workplace by Facebook
Published By: Workplace by Facebook     Published Date: Dec 21, 2018
We believe people change organizations. So we built Workplace by Facbook to empower them. Our mission is to unlock human potential by giving the world a place to work together. We do it by combining next-generation technology and easy-to use features to transform communications, culture, and workflows inside organizations of all shapes, sizes, and industries. Industries like retail. In this playbook, well explore the new consumer expectations shaping the future of retail in APAC. Youll discover why great brand experiences for your customers start with great work experiences for your employees. ?Download this whitepaper now to learn more about the benefits of customer-centric collaboration tools like Workplace by Facebook. Then youll be ready to take the next step on your digital transformation journey.
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Workplace by Facebook
Published By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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Freshdesk
Published By: SAS     Published Date: Jan 17, 2018
The Industrial Internet of Things (IIoT) is flooding todays industrial sector with data. Information is streaming in from many sources equipment on production lines, sensors at customer facilities, sales data, and much more. Harvesting insights means filtering out the noise to arrive at actionable intelligence. This report shows how to craft a strategy to gain a competitive edge. It explains how to evaluate IIoT solutions, including what to look for in end-to-end analytics solutions. Finally, it shows how SAS has combined its analytics expertise with Intels leadership in IIoT information architecture to create solutions that turn raw data into valuable insights.
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SAS
Published By: SAS     Published Date: Jan 17, 2018
Delivering exceptional customer experiences has become a key differentiator for top organizations today. Now you can see where your peers and competitors stand in the new Forbes Insights report Data Elevates the Customer Experience. This report is a comprehensive follow-up to an October 2015 preliminary pulse survey conducted among 105 executives of large global organizations. It identifies three categories of organizations leaders, explorers and laggards and measures the progress they have made with the data-driven customer experience based on three key pillars: organization (people), openness (data) and orchestration (processes). Read the results, find out where you stand and glean some new ideas from your peers about how to elevate the customer experience.
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SAS
Published By: SAS     Published Date: Jan 17, 2018
Its a social world and the majority of organizations today use Microsoft Office as their chosen office productivity suite. So its important to deliver insights where people are working most. This paper shows how you can use results produced by SAS Visual Analytics with Microsoft Office applications Outlook, Excel, Word, PowerPoint and SharePoint. With plenty of how-to specifics, youll see how easy it is to combine analytic visualizations and reports with Microsoft products to share insights, improve collaboration and drive further adoption of analytics across your organization.
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SAS
Published By: Oracle     Published Date: Jan 12, 2017
In this report, you will learn why: Business stakeholders need better planning, insight, reporting and compliance. Why Oracle is a leader in Enterprise Performance Management. Modeling and management reporting are key differentiators as EPM moves rapidly to SaaS.
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Oracle
Published By: Cisco     Published Date: Oct 11, 2016
The Cisco 2016 Midyear Cybersecurity Reportwhich presents research, insights, and perspectives from Cisco Security Researchupdates security professionals on the trends covered in our previous security report while also examining developments that may affect the security landscape later this year.
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cybersecurity, attackers, http, ransomeware, malware, hacker detection, internet security, network security appliance
    
Cisco
Published By: Pega     Published Date: May 25, 2016
Customer insights professionals face the challenging task of delivering contextually relevant experiences across the customer life cycle. They need to work with their business technology counterparts to integrate enterprise marketing technologies that manage customer data, provide real-time analytics and insights, and automate cross-channel interactions. Here is where Real-Time Interaction Management (RTIM) is critical, according to The Forrester Wave: Real-Time Interaction Management, Q3 2015 report, which identified the 11 most significant technology providers in this space across 35 criteria. Forrester defines RTIM as Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints, and identifies Pegasystems as one a leader in this very diversified pack. Download this Forrester Wave report to
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interaction management, business technology, enterprise, forrester, best practices, pegasystems, business analytics, open source
    
Pega
Published By: Rosetta Stone     Published Date: Jan 23, 2018
With global opportunities on the rise,. having a multilingual workforce has become a critical market success factor. Language proficiency and awareness of a market's culture, local customs, and business traditions conveys respect for customers and colleagues, which leads to greater trust and improved business results. Businesses are providing language-learning resources that prepare employees to engage in these markets. Forbes Insights and Rosetta Stone surveyed 200+ executives globally to understand the impact of language training on companies and employees. Read this guide to learn the key themes and data from the report.
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Rosetta Stone
Published By: Adobe     Published Date: Nov 09, 2017
Airfare is increasing. Car rentals are down. Ecotourism is at an all-time high. The truth is, travel and hospitality is in flux. Read the Adobe Digital Insights report US Travel Trends in 2017 to see whats going on in the industry, including major trends and predictions. Youll learn all about: What motivates todays customers to book travel reservations Why virtual (VR) and augmented reality (AR) are new disruptors in the industry Travel predictions for Summer 2017, including major holiday weekends
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Adobe
Published By: Adobe     Published Date: Mar 26, 2018
Welcome to the 2017 Digital Marketing Study. Between March and April 2017, we reached out to 1,165 digital marketers in enterprise companies in the United States, Canada, the United Kingdom, France, and Germany, with an average company size of more than 7,000 employees. Weve also gathered information and insights from leaders in several industries regarding their specific challenges, priorities, and tactics. In this report, we use this data to help companies at all levels of maturity successfully transform into an experience business. We hope you find it valuable.
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Adobe
Published By: Adobe     Published Date: May 04, 2018
When Adobe leads, better customer experiences follow. According to the Forrester Wave, we stand out for our digital intelligence and aggressive rollout of AI features. The end goal is to provide you with the tools for better customer insight and engagement. Read more in The Forrester Wave: Enterprise Marketing Software Suites (EMSS) Q1 2018 report.
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Adobe
Published By: Gigamon     Published Date: Oct 19, 2017
Register for the Enterprise Strategy Groups Research Insights Paper, Understanding the State of Network Security Today to learn more about the challenges, changes, best practices and solution requirements for network security operations and tools. See why ESG recommends improving network visibility and reducing security vulnerabilities by consolidating tools through a platform-based approach to visibility in which data, analytics and reports from multiple tools are aggregated and consumed in one control panel. Download to learn more.
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Gigamon
Published By: Workplace by Facebook     Published Date: Sep 10, 2018
We believe people change organizations. So, we built Workplace to empower them. Our mission is to unlock human potential by giving the world a place to work together. We do it by combining next-generation technology and easy-to use features to transform communications, culture, and workflows inside organizations of all shapes, sizes, and industries. Industries like retail. In this playbook, well explore the new consumer expectations shaping the future of retail. Youll discover why great brand experiences for your customers start with great work experiences for your employees. And youll learn more about the benefits of customer-centric collaboration tools like Workplace. Then youll be ready to take the next step on your digital transformation journey.
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collaboration software, collaboration portal, business communication, workforce management, project management, team work
    
Workplace by Facebook
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