incident management

Results 1 - 25 of 56Sort Results By: Published Date | Title | Company Name
Published By: Pega     Published Date: May 25, 2016
The customer experience is critical in todays fast-paced, demanding world. With so many options at the buyers fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to The Forrester Wave: Dynamic Case Management, Q1 2016 report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack. Download this Forrester Wave report to see the full 21-criteria evaluation of the dynamic case management (DCM) market and gain insight into the 14 most significant software vendors in order to help enterprise architecture (EA) professi
Tags : 
case management, forrester, dynamics, enterprise, best practices, business integration, business intelligence, enterprise software, software outsourcing
    
Pega
Published By: Pega     Published Date: Feb 02, 2016
The customer experience is critical in todays fast-paced, demanding world. With so many options at the buyers fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to The Forrester Wave: Dynamic Case Management, Q1 2016 report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack.
Tags : 
    
Pega
Published By: ServiceNow     Published Date: Oct 18, 2013
"We will show you the power of the ServiceNow single system of record through some easy-to-follow demonstrations. This webinar includes demonstrations of: Incident, Problem and Change Management Service Catalog & Self Service Performance Analytics "
Tags : 
servicenow, enterprise it, service automation, applications, webinar, it management, change management, customer interaction service, ebusiness, cloud computing
    
ServiceNow
Published By: MalwareBytes EMEA     Published Date: May 10, 2019
INDUSTRY Technology BUSINESS CHALLENGE Reduce the impact of malware on enterprise resources IT ENVIRONMENT Symantec antivirus, layered enterprise security SOLUTION Malwarebytes Incident Response RESULTS Saved hours per week by eliminating manual threat remediation Detected and remediated threats that otherwise would not have been found Eliminated downtime for end users with thorough scans and fast remediation Easily generated reports that keep upper management informed
Tags : 
    
MalwareBytes EMEA
Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
SecureWorks provides an early warning system for evolving cyber threats, enabling organisations to prevent, detect, rapidly respond to and predict cyber attacks. Combining unparalleled visibility into the global threat landscape and powered by the Counter Threat Platform our advanced data analytics and insights engine SecureWorks minimises risk and delivers actionable, intelligence driven security solutions for clients around the world.
Tags : 
cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection, intrusion prevention, log management, malware, vulnerabilities, managed security services, network security, pci compliance, penetration testing, ransomware security consulting, security management, security monitoring, vulnerability assessments
    
Secureworks ABM UK 2017
Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
Cybercriminals can be goal-driven and patient, and they often have a singular focus, plenty of time and access to vast, modern technical resources. Both organized and forum-based criminals are working constantly to find innovative and efficient ways to steal information and money with the lowest risk to their personal freedom. If we wish to stay one step ahead of the threats detailed in this report, awareness of online criminal threats, techniques and markets is our best defense.
Tags : 
cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection, intrusion prevention, log management, malware, vulnerabilities, managed security services, network security, pci compliance, penetration testing, ransomware security consulting, security management, security monitoring, vulnerability assessments
    
Secureworks ABM UK 2017
Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
Achieving and maintaining a high level of information security requires information security professionals with robust skills as well as organisational, technical and operational capabilities. The gap between intent and ability to be secure is evident in our sample of UK large enterprises. Deficient companies will only close that gap when they acquire the necessary capabilities. Some of these capabilities can be purchased as information security tools or application solutions, but it is more prudent for an organisation to consider acquiring these capabilities through a service arrangement with a dedicated security services partner.
Tags : 
cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection, intrusion prevention, log management, malware, vulnerabilities, managed security services, network security, pci compliance, penetration testing, ransomware security consulting, security management, security monitoring, vulnerability assessments
    
Secureworks ABM UK 2017
Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
Despite long-standing concerns captured in a myriad of surveys, security in the cloud has progressed to a more practical and achievable level. The cloud represents a shared security responsibility model whereby that responsibility is split between the Cloud Service Provider and the cloud customer. For organisations moving some or all of their applications and data to the cloud, acceptance of this model clears the way to more thoughtful consideration for how security can and should be architected from the ground up. As a result, IT and IT Security leaders now have a much clearer trajectory to support their business operations in the cloud in a secure manner.
Tags : 
cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection, intrusion prevention, log management, malware, vulnerabilities, managed security services, network security, pci compliance, penetration testing, ransomware security consulting, security management, security monitoring, vulnerability assessments
    
Secureworks ABM UK 2017
Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
Finding a strategic partnership with a trusted security expert that can assist you in all the aspects of information security is vital. SecureWorks is a market leader in security that can close the security gap in organisations by evaluating security maturity across an enterprise, help define security strategies and implement and manage security program plans. We are a true strategic partner that can help a CISO embed security at all levels of the organisation.
Tags : 
cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection, intrusion prevention, log management, malware, vulnerabilities, managed security services, network security, pci compliance, penetration testing, ransomware security consulting, security management, security monitoring, vulnerability assessments
    
Secureworks ABM UK 2017
Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
The SecureWorks Security and Risk Consulting practice provides expertise and analysis to help you enhance your security posture, reduce your risk, facilitate compliance and improve your operational efficiency.
Tags : 
cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection, intrusion prevention, log management, malware, vulnerabilities, managed security services, network security, pci compliance, penetration testing, ransomware security consulting, security management, security monitoring, vulnerability assessments
    
Secureworks ABM UK 2017
Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
Technical Tests are designed to cover specific services. Each security test has its own objectives and acceptable levels of risk. There is not an individual technique that provides a comprehensive picture of an organisations security when executed alone. A qualified third party can work with you to determine what combination of techniques you should use to evaluate your security posture and controls to begin to determine where you may be vulnerable.
Tags : 
cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection, intrusion prevention, log management, malware, vulnerabilities, managed security services, network security, pci compliance, penetration testing, ransomware security consulting, security management, security monitoring, vulnerability assessments
    
Secureworks ABM UK 2017
Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
GDPR will pose different challenges to each organisation. Understanding and acting on the implications for your own organisation is vital. That means taking a risk-based approach to ensure that you are doing what you need to do to manage your own specific risks to personal information. While virtually all organisations will have to implement changes to become GDPR compliant, some will be able to take partial advantage of existing compliance to other security mandates and frameworks, such as ISO 27001 and PCI by extending those measures to protection of personal data. Even so, further work will be required to comply with GDPR, both with regards to security and its other aspects.
Tags : 
cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection, intrusion prevention, log management, malware, vulnerabilities, managed security services, network security, pci compliance, penetration testing, ransomware security consulting, security management, security monitoring, vulnerability assessments
    
Secureworks ABM UK 2017
Published By: Splunk     Published Date: Aug 17, 2018
Imagine a world where incident alerts arrive 30 minutes before problems even begin youd actually have the power to prevent outages and deliver a truly seamless experience to your customers. Sound impossible? Think again the right AIOps (Artificial Intelligence for IT Operations) solution can help you maintain uptime, reduce manual incident-management tasks and increase productivity.
Tags : 
it event management, it event management tool, event logs, aiops platform, what is aiops, aiops vendor, market guide for aiops platforms, guide for aiops platforms, monitor end to end, itoa, aiops, predictive analysis, machine learning, event correlation, event management, it operations analytics, it analytics, ibm watson, hp monitoring, hp operations manager
    
Splunk
Published By: Splunk     Published Date: Aug 21, 2018
Alice Bluebird, a quirky security analyst for hire, is hunting down a nation state of hackers thirsty for the recipes of Frothly, a cutting-edge craft brewery. Follow Alice as she works to solve the mystery of the breach. Did she catch the incident before the hackers managed to steal Frothlys super secret formulas? Did the hackers act alone or scarier yet In this light hearted graphic novel Through the Looking Glass Table, discover how machine data, as well as an analytics-driven platform, log management, SIEM, UEBA and SOAR solutions, can help anyone IT managers and sophisticated SOC analysts better understand and respond to incidents, breaches, phishing attempts, insider threats and more. did they have help from the inside?
Tags : 
    
Splunk
Published By: Secureworks     Published Date: Oct 04, 2017
The SecureWorks Incident Management and Response team helps organizations of all sizes and across all industries prepare for, respond to and recover from even the most complex and large-scale security incidents. This paper is designed to help you ask tough, dir ect questions of any incident response services provider to help you determine the vendors capabilities, and if that vendor represents the best fit based on your organizations particular needs. We highly recommend using the following questions when evaluating any outside assistance with your incident response function.
Tags : 
    
Secureworks
Published By: NAVEX Global     Published Date: Jul 17, 2017
The 2017 EMEA & APAC Whistleblower Hotline Benchmark report was produced with data from companies of all sizes and industries across the region. Use the findings to put your companys whistleblowing report data in context or gain organisational alignment to start your whistleblower programme. Use this report to answer questions like: Am I getting too few or too many reports compared to like-sized companies? Is my organisation following up on cases in an appropriate timeframe? How can I more effectively follow-up on anonymous reports?
Tags : 
emea, apac, ethics, whistleblowing, incident management, reporting data, case closure, reporting systems, anti-retaliation
    
NAVEX Global
Published By: ServiceNow     Published Date: May 21, 2015
Insurance Giant Allstate Corporation, like many companies, found it persistently challenging to maximize the value of the IT services it delivers to employees and customers. So they turned to ServiceNows cloud-based IT Service Management(ITSM) solution. Since deployment in 2013, Allstate has levered ServiceNow to: Improve IT state productivity levels in incident and change management operations Improve how incident related data flows through the organization and, ultimately influencing decision making for the better of the business Download this case study to learn more about how ServiceNow transformed Allstates IT services.
Tags : 
cloud-based, allstate, servicenow, management solutions, it management
    
ServiceNow
Published By: ServiceNow     Published Date: Jan 17, 2017
The End of No. The Beginning of Now. Your IT service desk is swamped from the moment work begins. Its unclear how to gain control without the right tracking, prioritization and reporting. But with the right guidance, you can improve IT service delivery and demonstrate how IT is performing to support the business. This eBook, the first in a series that addresses key aspects of IT Service Management, provides best practices on how to: Accelerate incident resolution with automation and prioritization Improve change management processes with better controls and visibility Optimize reporting for setting goals, aligning priorities, demonstrating results
Tags : 
itsm, it service management, reporting, service, management
    
ServiceNow
Published By: ServiceNow     Published Date: Jan 17, 2017
Provide better IT service delivery, more consistently, and with less effort This eBook, Define Your Services for Fast and Accurate Service Delivery, shows you: A simple plan for defining and managing your services and building your single system of record in a CMDB Best practices for incident, change, problem and asset management, reporting, and more How to prevent unexpected downtime creating a comprehensive, connected view of business services and IT Infrastructure
Tags : 
it management, it automation, it ticketing, help desk, service desk, itsm, it service management, management, service, infrastructure
    
ServiceNow
Published By: Oracle     Published Date: Feb 22, 2019
Successful digital business depends on fast, reliable,and secure applications. Threats of service disruptions from performance slow downs, availability outages, or security incidents are driving IT organizations and service providers to double down on comprehensive system management solutions across infrastructure, applications, and end-user devices.
Tags : 
    
Oracle
Published By: NAVEX Global     Published Date: Sep 05, 2013
The data from your ethics and compliance helpline should be benchmarked against comparable organizations to assess program health and make improvements such as implementing policies, training employees, and conducting investigations. Learn everything you need to know about benchmarking your helpline data in our toolkit.
Tags : 
incident, hotline, helpline, ethics, compliance, whistleblower, data, analysis, benchmark, report, risk, assessment, board, investigation, training, policy, case, management
    
NAVEX Global
Published By: Emulex Corporation     Published Date: Nov 07, 2013
The status quo in network monitoring is no longer adequate for large organizations. Its simply taking too long for enterprises with mission-critical networks to resolve and find the root causes of network incidents. To speed things up, enterprises must add dedicated incident response and root cause analysis capabilities that are 100% accurate and reliable to their network management arsenals. It takes so long to diagnose, fix, and eradicate network incidents that network uptime and performance are suffering. Because of this, organizations need to embrace incident response and root cause analysis capabilities to accelerate resolution times and avoid the network downtime and service degradation that can cost them thousands, if not millions, of dollars per minute. Download this Whitepaper for more information.
Tags : 
network monitoring, network visibility, technology, endace, best practices, networking
    
Emulex Corporation
Published By: NAVEX Global     Published Date: Dec 07, 2017
Good analysis and benchmarking of hotline data helps organisations answer crucial questions about their ethics and compliance programme, including: Does our culture support employees who raise concerns? Are our communications with employees reaching the intended audiences and having the desired effect? Are our investigations thorough and effective? Do we need more training? Do we need to review or update our policies? Do employees know about our reporting channels? Comparing internal data year over year to help answer these questions is important. But getting a broader perspective on how your performance matches up to industry norms is critical. This years analysis of our EMEA & APAC data from nearly 14,000 ethics and compliance hotline reports revealed key data points that compliance professionals can use to benchmark and assess their programmes performance, and move toward predictive risk mitigation.
Tags : 
navex, ethics and compliance software, hotline data, risk mitigation, incident management systems
    
NAVEX Global
Published By: NAVEX Global     Published Date: Dec 07, 2017
A strong ethics and compliance programme improves organisational culture, protects corporate reputation and enhances employee engagement. When an ethics and compliance programme is lacking, an organisation could be exposed to significant risk. To ensure compliance programmes meet ongoing best practices, assessments and regular reviews are necessary, valuable and expected by numerous internal and external parties, including government agencies. New laws and regulations, new lines of business, new geographies and mergers and acquisitions become part of a growing enterprise your compliance ecosystem must support. This requires those in charge of the system to regularly revisit and assess their risk and priorities to make necessary adjustments that ensure an effective compliance programme. The Definitive Guide to Compliance Programme Assessment is a comprehensive resource full of advice and best practices. It is designed to help organisations evaluate and improve their ethics and complia
Tags : 
ethics and compliance programmes, risk management, compliance ecosystem, industry standards, hotline and incident management system
    
NAVEX Global
Published By: NAVEX Global     Published Date: Jul 31, 2018
Compare your employee reporting metrics and measure your compliance programme & organisational culture against 4.5 million reports. Get answers to questions like: Are your employees likely to speak up? Are there reports of misconduct youre missing? Does fear of retaliation encourage external reports? NAVEX Global's key findings in the following areas: Report volume Report allegation categories Anonymous vs named reporting Follow up and substantiation rates Case closure times
Tags : 
    
NAVEX Global
Start   Previous   1 2 3    Next    End
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.