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Published By: Verint     Published Date: Oct 07, 2013
Avoiding Fines While Improving Customer Experience
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verint, customer experience, banking, early complaint detection, complaint management
    
Verint
Published By: IBM     Published Date: Jul 29, 2014
This white paper will discuss key tips for improving a release process and strengthening release management. Once the following practices are in order, the process can be enabled to keep up with the pace of Agile, and reduce the risks associated with rapid deployments.
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ibm, ibm urbancode, release management, release process, deployments, rapid deployment, agility, application releases, application deployment, enterprise applications
    
IBM
Published By: IBM     Published Date: Nov 13, 2014
This IDC Technology Spotlight paper takes a look at why Email remains the primary mode of communication in business today. While there is prevalent speculation that social software and other real-time communications applications will replace email, email nevertheless remains a stalwart in business operations. In addition, as relationships across all business communication channels continue to be redefined, innovative modes and methods of communication are emerging. As a result, locating the right data and information at the right time while still critical becomes increasingly complex. IDC expects that organizations will use social software, such as Notes and Domino 9x Social Edition, to complement existing tools and address these business needs for the foreseeable future.
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email capabilities, integration, social software, business operations, it management, knowledge management, enterprise applications
    
IBM
Published By: AdRoll     Published Date: Dec 20, 2017
There is a great misconception that the purpose of attribution modelling is to arrive at a singular, concrete truth; however, the reality is much more nuanced. Attribution modeling is actually an ongoing process of improving how we measure marketings impact in order to improve our decision making over time. There are a number of attribution principles that still confuse marketers: Why is attribution a process and not an end state? Why is making small steps forward really better than doing nothing? Why does the perfect attribution model not exist? What makes attribution an ROI investment and not a cost center? With the many attribution myths, challenges, and philosophies in mind, AdRoll and Econsultancy have partnered for a second year in a row to produce The State of Marketing Attribution 2017. This time around weve broaden our focus beyond Europe to include content that also covers North America and Asia-Pacific.
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marketing attribution, attribution modeling, roi, attribution
    
AdRoll
Published By: CA Technologies     Published Date: Jun 04, 2015
Current approaches for predicting with a high degree of confidence the application performance prior to implementation into production can be antiquated, expensive and time consuming. This document outlines a next-generation performance management approach using Service Virtualization and Application Performance Management being adopted by progressive organizations around the world. Adopting a next-generation performance management approach can offer a range of benefits including efficiency gains in delivering applications, cost savings, improved agility and better performing applications. For organizations that increasingly rely on technology to provide value to stakeholders improving application delivery capability is critical to remaining competitive and relevant.
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CA Technologies
Published By: LogMeIn     Published Date: Mar 19, 2015
Within todays competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry.
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customer experience, customer satisfaction, support desk, customer care, customer support
    
LogMeIn
Published By: SevOne     Published Date: Jul 07, 2015
Businesses that successfully improve efficiency stand to reduce operating costs while improving the effectiveness and profitability of their operations.
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erp, enterprise, efficiency, profitability, applications, application performance management, best practices, business activity monitoring, business analytics, business process management, enterprise resource planning, enterprise software
    
SevOne
Published By: FICO     Published Date: Sep 02, 2016
The unifying concept that defines FICO and its substantial technology and solutions stack is Decision Management. This term has not yet become mainstream - but it will. All business analytics activities are performed with the single aim of improving the accuracy and efficiency of business decisions. This applies to business intelligence, data visualization, data mining, business rules management, and many other forms of analysis. Unifying these activities under a single discipline means that currently fragmented analytical efforts can be combined into a single whole, with benefits that will be discussed in this review.
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FICO
Published By: CDW     Published Date: Sep 21, 2015
This is a video about improving the cost and infrastructure.
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infrastructure, cost, storage, optimization, compression, ssd, drivers, hyperconverged, integrated, it management, enterprise applications
    
CDW
Published By: HPE Intel     Published Date: Jan 07, 2016
Think it's too complicated to change your storage strategy? Think again! With HP 3PAR StoreServ Storage its never been easier to migrate from legacy EMC, HDS or HP EVA while shrinking footprint, improving capacity, at a lower price point!
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HPE Intel
Published By: DocuSign     Published Date: Apr 24, 2018
Staffing companies play a critical role in recruiting and onboarding talent to ensure that operations dont skip a beat. In todays competitive recruiting market, staffing companies need to be nimble and efficient. They need to invest in digital tools to hire and onboard the best professionals. Many organizations still use manual or paper-based processes, which are slow, expensive, and error-prone, resulting in inefficient operations and compliance risks. Investing in digital operations reduces search time and costs while delighting candidates and improving security and compliance.
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DocuSign
Published By: IBM     Published Date: Jul 05, 2016
By modeling, analyzing, and improving their existing processes, Colorado-based, Elevations Credit Union has been able to drive out inefficiencies and increase their revenues by delighting their customers. IBM Blueworks Live is the tool thats been at the heart of Elevations gaining visibility and insight into their existing processes, and helping them drive cross-enterprise engagement and viral cultural change. .
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ibm, process improvement, business results, elevations credit union, ibm blueworks live, analytics, application services, networking, enterprise applications, middleware
    
IBM
Published By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
Solid-state array features, pricing, scale and density are improving at a rapid pace, while agility and disaggregation benefits are providing long-term value. Gartner has analyzed 19 SSA products across five high-impact use cases to quantify what's important to infrastructure and operations leaders.
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Hewlett Packard Enterprise
Published By: Evariant     Published Date: Apr 09, 2018
If you're going to commit to providing the highest quality care to patients, improving the customer experience and providing proactive service that builds lifetime relationships with patients is a requirement. By creating a comprehensive 360 view of the caller, agents are armed with the right context and talking points to provide a highly personalized, more informed experiences on-the-fly. Watch this presentation to capitalize on every customer interaction to build deeper, more personalized relationships with their prospects and existing patients, effectively transforming the call center into a profit center. Watch the presentation now.
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patient experience, call center, improved care continuum, access center, customer experience, patient journey
    
Evariant
Published By: Adobe     Published Date: Sep 28, 2016
Marketers shouldnt work in the dark. The science of online testing shines a light on your marketing, showing you what to optimize throughout the entire customer journey. The new Adobe guide, Finding Eureka, shows you how. Read the guide to learn: - Strategies and best practice approaches to online testing - Incremental steps to improving your online testing - The benefits of different test types including A/B, A/Bn, multivariate, and multichannel
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adobe, marketing, marketers, market research
    
Adobe
Published By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agentsand deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: Perform effective coaching using the SAFE coaching framework Calculate the ROI of your training and coaching investments Developing a peer mentor program
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8x8 Inc.
Published By: IBM     Published Date: Jun 08, 2017
Digital transformation initiatives and the need for innovation are causing enterprises to rethink their IT landscapes including business-to-business (B2B) integration. Modern B2B integration is critical for enabling enterprises to achieve goals like increasing revenue, speeding up time to market, and improving efficiencies because these outcomes are dependent on having a successful business network. B2B practitioners have two goals enable critical business initiatives and control costs and cloud-based B2B services have been successful in helping enterprises achieve both goals. IDC interviewed eight IBM clients to understand how their use of IBM Sterling B2B Integration Services, part of the IBM B2B Cloud Services portfolio, has impacted their operations and businesses. These organizations reported achieving strong value with IBM Sterling B2B Integration Services, and IDC projects that their investment will yield an average three-year return on investment (ROI) of 308%, or more th
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digital transformation, b2b integration, idc, ibm
    
IBM
Published By: Cox Business     Published Date: Dec 19, 2016
Reliable and secure network connectivity is no longer optional. It supports critical priorities for healthcare providers, including enhancing patient care outcomes, improving operational efficiency and boosting financial returns. If a healthcare providers network infrastructure is not resilient, reliable and secure, the provider will not be able to reap the benefits of its healthcare IT investments.
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Cox Business
Published By: Progress     Published Date: Mar 06, 2017
Download this guide to get a step ahead of the competition, armed with strategies for an optimized, ever-improving plan to drive bottom-line impact using personalization.
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Progress
Published By: OnBase by Hyland     Published Date: Jun 26, 2017
Digital transformation is a concept on every IT and business leaders mind, from improving back-office operations to creating better front-office experiences. Yet when it comes to adopting the latest information management technologies and digitally transforming operational processes, some organizations are further along than others. Download this report to find out how your organization stacks up.
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strategy, digital, transformation, onbase, hyland, information, management, cloud, governance, content, back-office, whitepaper, enterprise, transforming, business, industry
    
OnBase by Hyland
Published By: OnBase by Hyland     Published Date: Jun 26, 2017
Case management continues to gain traction as a key capability in the information management space supporting work that is unpredictable, information-centric and driven by human decisions. These are the processes that often directly touch your customers and stakeholders, including areas like contract management, claims processing, customer service, incident tracking and more. Download this eBook to explore three steps you can take to embrace a case management approach improving employee productivity and customer experiences.
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case, management, ebook, e-book, information, content, dynamic, applications, claims, processing, incident, tracking, solutions, software, strategy, knowledge, worker, enterprise
    
OnBase by Hyland
Published By: HP Inc.     Published Date: Dec 06, 2017
Read how HP puts HP Multi Jet Fusion Technology into practice to reinvent their own business. HP knows a powerful technology when it sees one. In this case study, read how HP engineers used the HP Jet Fusion 3D printing solution to cut the cost of producing parts for its own large-format printers while accelerating production and improving part quality.
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case study, jet fusion, technology, business, engineers, production
    
HP Inc.
Published By: Kronos     Published Date: Sep 20, 2018
Advanced analytics tools can help SMB retailers trim expenses while simultaneously improving shopper/associate engagement. Armed with big data insight into the performance of individual associates and stores small- and mid-size retailers can close the gap on the industrys biggest players. Download this Retail IQ report and discover how retailers both big and small can benefit from cutting-edge insight into the performance of their workforce to better schedule, plan and assign tasks.
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Kronos
Published By: Fiserv     Published Date: Nov 07, 2017
Digital loan origination processes can still require significant manual support, which is often inaccurate and time-consuming. This National Mortgage News paper, sponsored by Fiserv, explains how you can improve your current loan production while reducing costs and risk of non-compliance.
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loan quality, loan data quality, mortgage quality, mortgage data quality, loan compliance, lending compliance, mortgage compliance, trid, tila respa integrated disclosure, lending efficiency, loan automation, lending automation, mortgage automation, ucd, uniform closing dataset, borrower satisfaction, borrower experience
    
Fiserv
Published By: Fiserv     Published Date: Nov 08, 2017
"Learn how you can reduce loan defects, improve data quality and simplify compliance in the mortgage lending process. Co-presented with Craig Focardi, mortgage industry executive and technology advisor, this webinar provides insights into mortgage lending process challenges and how they impact experiences for lenders and borrowers, as well as the overall performance of the loan. The webinar also provides suggestions for reducing loan defects and strategies to correct them."
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Fiserv
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