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Published By: Group M_IBM Q2'19     Published Date: Apr 04, 2019
Its probably no surprise to you that the financial services industry is changing rapidly. Digital technology is redefining the possibilities with automated processes, AI insights, customized experiences, new operating models and next-generation applications yet global industry profits are stagnating. As the number of disruptors in the space rises, many banks are being asked to innovate while lowering structural costs and improving capital returns and many traditional banks are falling behind.
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Group M_IBM Q2'19
Published By: Group M_IBM Q2'19     Published Date: Apr 22, 2019
"Improving Cyber Resilience in the Insurance Industry Security automation plays a significant role when maintaining an organization's Cyber Resilience, according to IBM Resilients latest report, The Ponemon Institute Study on the Cyber Resilient Organization. Download this latest report to understand the key factors that hinder the ability for efficient and effective Cyber Resilience and gain insights and guidance for improving your security posture."
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Group M_IBM Q2'19
Published By: MindTouch     Published Date: Mar 18, 2019
Improving contact center efficiency remains a top priority for most service professionals. Yet, the impetus for doing so has shifted from a conversation about cost toward a greater focus on the customer experience. The reason is simple: contact center efficiency costs are intertwined with the customer experience. Increasingly, controlling cost in the contact center depends on the extent to which an organization can meet the growing demand for A+ customer self-service experiences. When I have a question, customers now ask, is it quick and easy to find an answer? Three important pillars of contact center efficiency now depend on the answer to this question.
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MindTouch
Published By: LogMeIn     Published Date: Jul 17, 2012
Within today's competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86 percent of decision makers rank their customers' experience as one of the top strategic priorities, and that 68 percent want to be customer service leaders in their industry. However, improving customer experience is no easy task. Companies must truly understand their customers, take into consideration the full spectrum of support they demand, as well as span the different channels their clients prefer for support.
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logmein, white paper, technology, customer satisfaction, customer service, customer experience
    
LogMeIn
Published By: LogMeIn     Published Date: Jul 17, 2012
The way in which consumers communicate is evolving; they are rapidly adopting communities, web self-service and social media for both personal and business interactions. Customer support organizations must adapt their strategies in order to provide effective online tools to engage with the customer on the customer's terms.
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logmein, white paper, technology, customer satisfaction, customer service, customer experience
    
LogMeIn
Published By: Cybric     Published Date: Oct 30, 2017
Learn how a security rationalization process helps CISOs optimize your security infrastructure while improving the bottom line. Development velocity is accelerating as enterprises adopt DevOps methodologies, yet security is still not integrated into the coding and deployment processes. Security teams are falling further behind as their manual processes and controls cant scale at the same rate as development. This paper discusses: The impact the current approach to application security has on business How shifting security left in the application development process, seamlessly integrating it early and often, can accelerate innovation Questions the Board and C-suite are now asking about security: are you prepared? Read this paper to learn how, by shifting security left in the development process, its now no longer an obstacle to velocity, innovation and competitiveness. Instead, its an asset.
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application security, (security) automation, (security) orchestration, security visibility, devsecops, devops, security assurance, security resilience
    
Cybric
Published By: Cybric     Published Date: Oct 30, 2017
How a security rationalization process helps CISOs optimize your security infrastructure while improving the bottom line. Whether youve over-invested in security tools, under-invested, dont know the extent of your security capabilities or youre facing new regulations that require you to demonstrate and continually maintain compliance there is a path forward. To understand and optimize what you have in place, as well as gaps you may have, develop a security rationalization process to calculate the return on your security investments. Read this paper to learn the five steps needed to get started.
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cybersecurity, cyber security, ciso, security visibility, security assurance, security resilience, application security tools, appsec
    
Cybric
Published By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach spotlighted later in this paper is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
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canon business process services, document management, document imaging, business performance management, outsourcing services, managed services, balanced scorecard framework, slas
    
Canon Business Process Services, Inc.
Published By: Diligent     Published Date: Jul 10, 2017
The Corporate Secretaries International Association (CSIA) is a Geneva-registered global organisation whose mission is to develop and grow the study and practice of Secretaryship, to improve professional standards, the quality of governance practice and organisational performance. CSIA was established in 2010 as a not-for-profit organisation committed to improving the recognition and understanding of the practice of corporate secretaryship and the role of the corporate secretary. Its structure as an international federation of professional bodies enables it to effectively represent those practitioners who work at the frontline of governance.
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communication, client-agency relationships, budgeting, digital marketing, personal relation improvement, resource management
    
Diligent
Published By: AdRoll     Published Date: Dec 01, 2017
There is a great misconception that the purpose of attribution modelling is to arrive at a singular, concrete truth; however, the reality is much more nuanced. Attribution modeling is actually an ongoing process of improving how we measure marketings impact in order to improve our decision making over time. There are a number of attribution principles that still confuse marketers: Why is attribution a process and not an end state? Why is making small steps forward really better than doing nothing? Why does the perfect attribution model not exist? What makes attribution an ROI investment and not a cost center? With the many attribution myths, challenges, and philosophies in mind, AdRoll and Econsultancy have partnered for a second year in a row to produce The State of Marketing Attribution 2017. This time around weve broaden our focus beyond Europe to include content that also covers North America and Asia-Pacific. This report goes in-depth on the current adoption levels of marketing attribution, the confidence in its usage, and the effectiveness of companies attribution methods worldwide. You will gain a better grasp on the required skills to succeed at attribution.
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marketing, attribution, association, adroll, online, survey, report
    
AdRoll
Published By: Epicor     Published Date: Apr 01, 2009
This white paper details how Web 2.0 technologies support business strategies by improving efficiency, productivity, and collaboration.
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epicor, web 2.0 technologies, enterprise applications, epicor 9 solution, enhancing search results, rss, data management, customer relationship management
    
Epicor
Published By: VMware Dell     Published Date: Jul 02, 2008
Bell Canada began an initiative to provide desktop solutions at reduced costs. With 8,000 call center agents, Bell Canada faced hardware attrition and rising costs. Streamlining systems, facilitating outsourcing and increasing capabilities to telecommute would reduce costs while improving service. This would require creating customized workstations for users. Bell Canada approached VMware Partner CGI Group Inc., which provides end-to-end IT and business process services, for a solution.
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vmware, call center, virtualization, virtual machine, virtual workstation, telecom, bell canada, call center software
    
VMware Dell
Published By: BMC ESM     Published Date: Nov 05, 2009
This paper discusses the pressing need for IT modernization. It describes how a strong service assurance capability enabled by available BSM solutions can help you meet this need and deliver compelling business benefits. These benefits include greater IT staff efficiency, improved service delivery to the business, less risk, and lower costs.
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bmc esm, it modernization, business service management, consolidation, automation, configuration management database, business process automation, business process management
    
BMC ESM
Published By: Zebra Technologies     Published Date: Oct 12, 2010
Bar code systems help hospitals deliver accurate information in a variety of patient care and clinical settings, making them an important component in improving both patient safetyand process efficiencies.
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zebra, healthcare, ebook, business intelligence
    
Zebra Technologies
Published By: Facebook     Published Date: Mar 07, 2012
Get set up with Facebook! This webinar will help you with top tips for creating an ad, targeting the right audience and improving your campaign performance.
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facebook, marketing, social media, emerging marketing, social media marketing, market research
    
Facebook
Published By: LogMeIn     Published Date: Feb 06, 2013
Identify trends is multi-channel service and support with a focus on the increase in live chat and social media.
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customer satisfaction, multi-channel, live chat, social media, organizations, effective, consistent
    
LogMeIn
Published By: Wildfire Interactive     Published Date: Jun 14, 2012
Did you know you reach only a fraction of your fanbase every time you post a branded message on Facebook? Whether your fans receive your content in their newsfeeds depends on a Facebook algorithm called EdgeRank. We partnered with the experts at EdgeRank Checker to uncover what makes EdgeRank tick-and how you can use it to your advantage.
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marketing, facebook, engagement, reach, social media, advertising, social media campaigns
    
Wildfire Interactive
Published By: Workday     Published Date: Aug 07, 2018
Meet the complex needs of your healthcare organization with a single cloud-based system that combines analytics, planning, finance, and HR for more comprehensive supply chain management. Read the datasheet to learn how you can: Reduce supply chain costs while improving inventory control, gain deep insight into the cost, quantity, and utilization of your supplies, and identify purchasing trends and standardize opportunities.
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Workday
Published By: Workday     Published Date: Aug 07, 2018
Healthcare leaders are facing increasing pressure to eliminate inefficiencies and add value across the entire organization. And many are turning to the cloud. Read the Beckers Hospital Review brief The Role Cloud Applications Play in Improving Hospitals Bottom Line for important considerations when choosing a cloud-based system.
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Workday
Published By: Workday     Published Date: Sep 14, 2018
Cloud implementation, integration and delivery once again topped the National State Chief Information Officers list of priorities facing state CIOs in 2018. The same is true on the local government side of the equation, with organizations pursuing infrastructure-as-a-service and platform-as-a-service models. However, now that those deployments are being realized, governments are looking for more opportunities to reap the cost-savings, flexibility and scalability of cloud environments.
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Workday
Published By: Teradata     Published Date: May 01, 2015
Creating value in your enterprise undoubtedly creates competitive advantage. Making sense of the data that is pouring into the data lake, accelerating the value of the data, and being able to manage that data effectively is a game-changer. Michael Lang explores how to achieve this success in Data Preparation in the Hadoop Data Lake. Enterprises experiencing success with data preparation acknowledge its three essential competencies: structuring, exploring, and transforming. Teradata Loom offers a new approach by enabling enterprises to get value from the data lake with an interactive method for preparing big data incrementally and iteratively. As the first complete data management solution for Hadoop, Teradata Loom enables enterprises to benefit from better and faster insights from a continuous data science workflow, improving productivity and business value. To learn more about how Teradata Loom can help improve productivity in the Hadoop Data Lake, download this report now.
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data management, productivity, hadoop, interactive, enterprise, enterprise applications
    
Teradata
Published By: ZirMed     Published Date: Apr 03, 2013
Information allows patients to make the right decisions when planning for their care from a clinical and financial position, and helps them stay out of debt and pay off their balances soonerimproving the providers cash flow.
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patients, satisfaction, provider, collect, plan, products, services, information
    
ZirMed
Published By: Frontrange     Published Date: Mar 13, 2013
Reducing IT costs and improving service quality are primary concerns when looking to improve your IT efficiencies. This paper presents the Return on Investment implications for organizations considering an IT Service and Client Management solution.
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
    
Frontrange
Published By: Emulex Corporation     Published Date: Nov 07, 2013
An intelligent, searchable recording fabric with 100% accuracy sounds pretty useful. But can you calculate a solid ROI to justify it? We all know intuitively that there are substantial bottomline benefits to reducing unplanned network downtime and improving the management of corporate risk. It follows that it also pays dividends to free up highly skilled Tier 1 and Tier 2 engineers to handle resolving the most difficult and costly network issues while using less expensive personnel to handle easier ones. But justifying a network investment on a soft, intuitive argument like this alone doesnt usually suffice. And, depending on what industry you are in, the cost savings potential will vary. At the high end, in many financial and brokerage institutions, a minute of downtime can cost the company millions of dollars. So being able to shave even a single minute off network downtime with a pervasive monitoring tool represents an immediate recovery of the fabric investment.
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network monitoring, network visibility, technology, endace, best practices, networking
    
Emulex Corporation
Published By: Emulex Corporation     Published Date: Nov 07, 2013
An intelligent, searchable network monitoring fabric with 100% accuracy sounds pretty useful. But can you calculate a solid ROI to justify it? We all know intuitively that there are substantial bottomline benefits to reducing unplanned network downtime and improving the management of corporate risk. It follows that it also pays dividends to free up highly skilled Tier 1 and Tier2 engineers to resolve the most difficult and costly network issues. That way, you can use less expensive personnel to handle the more common, numerous, and easily resolvable problems. But justifying a network investment using soft, intuitive arguments like these alone often doesnt suffice in an economic climate where budgets are closely guarded and business cases for procurements are mandatory. And depending on what industry you are in, the cost savings potential and payback will vary. Download this Whitepaper for more information.
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network monitoring, network visibility, technology, endace, best practices, networking
    
Emulex Corporation
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