help center

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Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartners new report, Predicts 2018: CRM and Customer Experience, can help prepare your business for the evolving world of CRM and the customer experience. According to Gartner, By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets. With this in mind, its important for application leaders to take action to avoid losing out. Learn how you can plan your customer service organization more strategically and maximize your business' efforts.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Juniper Networks     Published Date: Feb 05, 2018
Data center requirements are shifting as the business environment evolves to leverage new technologies. Organizations are turning to multicloud environments comprising a mix of private cloud, public cloud, and on-premise infrastructure to best address their unique needs. Understandably, this shift is putting a renewed emphasis on security, automation, orchestration, and agility. IT leaders are responding by building and deploying multicloud data center networks that leverage automation and software-defined networks (SDN) as a cost effective means of providing dynamic network control. Of course, while many organizations are recognizing the need for a data center upgrade, not all have the same drivers. All, however, need to make a business case for the investment. Here are four common inflection points that can help you to justify the need for data center upgrades that support business goals.
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network, performance, data, security, efficiency, iot
    
Juniper Networks
Published By: Kronos     Published Date: Sep 20, 2018
East Alabama Medical Center (EAMC) in Opelika, Alabama, is a 314-bed facility that employs 2,700, including 770 inpatient nurses. With a mission focused on providing high-quality, compassionate healthcare, the hospital celebrated its 60th anniversary in 2012. In the prior year EAMC was recognized as one of only five hospitals in Alabama named a Top Hospital for Patient Experiences by Women Certified. This distinction joins others the hospital has won, such as being listed among the Top 100 Heart Hospitals in the U.S. and on Fortune magazines 100 Best Places to Work in America.
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Kronos
Published By: Kronos     Published Date: Sep 24, 2018
Todays financial services organizations recognize that success starts with strong relationships built on trust and transparency. In a competitive market, a companys employees can make or break these crucial relationships through their interactions with customers. Thats why businesses from wealth management and insurance firms to banks and credit unions are investing in automated workforce solutions to help them attract, engage, and retain top talent while controlling costs and driving exceptional service. Managing a diverse workforce of exempt and nonexempt employees across back-office, contact center, and frontline operations is no easy feat. Finding and keeping best-fit employees is challenging enough, but you also need to optimize day-to-day functions like time and attendance, scheduling, payroll, labor cost and productivity tracking, and compliance management to stay competitive and profitable. Given this complexity, it is not surprising that management teams are not alway
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Kronos
Published By: Cisco and NVIDIA Corporation     Published Date: May 06, 2019
IT organizations are no longer just a business support function and cost centerthey are expected to drive business as part of the core corporate strategy. Adding to this, IT landscapes continue to increase in complexity, complicating management and innovation. Digital transformation helps IT adapt to these changes. Building a hybrid or multi-cloud IT environment can help you transform successfully. An effective cloud environment can provide: Improved infrastructure management and flexibility More time for IT to focus on strategic projects rather than manage data centers. Better IT cost management In fact, 49% of companies cite modernized IT infrastructure and technologies with increased agility, flexibility, manageability, and security as a digital initiative on their long-term roadmap.
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Cisco and NVIDIA Corporation
Published By: dinCloud     Published Date: Jun 19, 2018
Under the leadership of Stephen Arndt, consulting CIO, Medicalodges a Kansas-based post-acute healthcare company was looking to transition away from maintaining its own hardware on premises and needed a partner to help its small IT team maintain and monitor its data center infrastructure. As a healthcare services provider, Medicalodges is subject to HIPAA regulation. In order to maintain compliance, the company required a solution with inherent business continuity and redundancy.
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healthcare, company, infrastructure, data, center
    
dinCloud
Published By: Panduit     Published Date: Aug 28, 2018
Interested in learning how the right physical and network infrastructure approach in your colocation data center facility can help you stabilize costs, provide better security, and help promote growth for you and your tenants? Download the Panduit white paper Optimizing Colocation Infrastructure Strategies to learn how to overcome the challenges of aging colocation data center infrastructure and onboard new tenants quickly.
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panduit, colocation, data center, data center management, infrastructure, colocation provider, migration, network architecture, backup and recovery, best practices, colocation and web hosting
    
Panduit
Published By: IBM APAC     Published Date: Oct 16, 2018
IBM Hyperconverged Systems powered by Nutanix is the only hyperconverged solution to combine the unmatched performance of Power Systems and the one-click simplicity of the Nutanix Enterprise Cloud Platform software solution. Find out how IBM Hyperconverged Systems powered by Nutanix can help you Greatly simplify your data center environment Reduce cost of operation by 60% Endlessly scale as your infrastructure needs grow
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IBM APAC
Published By: CA Virtualization/Automation     Published Date: Aug 26, 2010
This paper discusses workload automation and job scheduling as it pertains to cloud computing and helps enterprise IT leaders understand the workload automation landscape by raising questions they need to carefully consider for long-term success of their datacenter workload automation strategy.
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role automation, driving, data center automation, cloud computing, hybrid, cloud, data center, workload autoamtion, best practices, return on investment, green computing, data center design and management
    
CA Virtualization/Automation
Published By: Workday     Published Date: Jul 30, 2019
Driven by the growth and maturation of cloud-based technology, there is an alternative that can help smaller companies continue to grow and remain competitive, and even compete with larger players. With that, the perception of HR as a cost center is no longer the default view. In fact, this new technology wave is transforming HR teams into strategic business partners.
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Workday
Published By: Workday     Published Date: Jul 30, 2019
From reducing costs to driving strategic initiatives, great things happen when finance and HR collaborate. Thats one of the main takeaways of this eBook from CFO.com, which outlines five actionable ways to help your finance and HR teams work better together. Read now to learn how you can help transform HR from a cost center into a profit center.
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Workday
Published By: Adobe     Published Date: Mar 03, 2017
Today, staying competitive requires mobile maturitya maturity that transforms businesses from simply creating products to delivering amazing digital experiences. And mobile is at the center. Weve analyzed the latest trends from mobile decision makers in the 2017 Adobe Mobile Maturity Study and share the findings in our report, Touching the Infinite. Read the report to: o Get the latest pulse of mobile marketing and relevant benchmarks for your mobile marketing investment o See how the latest trends and best practices help you acquire and engage your mobile customers o Learn how to transform your strategies around the latest mobile trends and tactics Today, staying competitive requires mobile maturitya maturity that transforms businesses from simply creating products to delivering amazing digital experiences. And mobile is at the center. Weve analyzed the latest trends from mobile decision makers in the 2017 Adobe Mobile Maturity Study and share the findings in our report, Touching the Infinite. Read the report to: o Get the latest pulse of mobile marketing and relevant benchmarks for your mobile marketing investment o See how the latest trends and best practices help you acquire and engage your mobile customers o Learn how to transform your strategies around the latest mobile trends and tactics
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mobile maturity, digital experience, mobile marketing investment, mobile strategy
    
Adobe
Published By: Genesys     Published Date: Jun 08, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: The size of your contact center, and business requirements such as customer journey management The location and quantity of contact centers being managed The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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cloud, contact center, customer journey, hybrid
    
Genesys
Published By: Zendesk     Published Date: Aug 22, 2017
Shopping around for customer support software? Heres our cheat sheet with over 50+ questions to ask each vendor in your RFP. We know evaluating vendors can be overwhelming, but hopefully armed with this insider knowledge youll feel like a pro.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
This Magic Quadrant examines the global market for customer service and support applications designed to enable customer service and support agents to engage customers through their preferred communication channel. Learn how Zendesk can fit the needs of your Customer Support team.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, gartner magic quadrant
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
Zendesk helps its customers increase agency efficiency and CSAT ratings, improve ROI, and more. Use our Forrester estimator to calculate the economic benefits Zendesk can bring.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent, forrester, roi calculator
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
Happy customer support agents will not only provide a better customer experience but stay with your organization longer. This article focuses on how to improve the way your business interacts with support agents.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
If you provide a negative experience to a customer, not only are they more likely to tell their friends and colleagues, they may abandon you for a competitor. This article focuses on how to improve the way customers interact with your business.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 22, 2017
Learn how top companies and organizations use Zendesk to tailor their support, try out new ideas, and improve their relationshipsall at scale.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 31, 2017
Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service. Its a paradoxical challenge for companies, one brought about by increasing levels of consumer expectations and the fast changing technical landscape of customer communications. Learn how you can provide personalized customer service in a rapidly changing technical landscape with Zendesk.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Aug 31, 2017
In this study, Forrester lays out the benefits and costs of Zendesks family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Forcepoint     Published Date: May 14, 2019
All Clouds are not Equal Todays organizations turn to the cloud for all types of productivity-gaining tools including security. Features such as security for mobile users and data loss protection are key, but its also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
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Forcepoint
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