help center

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Published By: IBM     Published Date: Jun 16, 2015
Read the white paper to learn how a good data center strategy can help you prepare for the rigors and unpredictability of emerging technologies. Find out how IBMs predictive analytics are helping companies build more accurate, forward-looking data center strategies and how those strategies are leading to more agile, efficient and resilient infrastructures.
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data center, predictive analytics, data center strategy, resilient infrastructure, cloud computing, social collaboration, business analytics, emerging technologies, virtualization, automation, infrastructure, mobile computing, mobile data systems, best practices, business activity monitoring, business process automation, enterprise software, server virtualization, collaboration, employee performance
    
IBM
Published By: RES Software     Published Date: Jul 03, 2012
George Curtis, CIO of URMC, was looking for a way to keep his team from needing to touch desktops every day. He was in search of solution that would simplify desktop management, and when he learned about RES Software, he was immediately hooked. After only a few months of beginning the implementation of RES, George and his team began seeing major benefits.
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res software, technology, healthcare it, healthcare technology, compliance, desktop management, desktop migration, networking solutions
    
RES Software
Published By: CDW     Published Date: Nov 12, 2012
Your server room's climate is burning through your budget, we get it. CDW has helped many organizations get control of their data centers with an energy-efficient power and cooling strategy.
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power and cooling, data centers, server room, cooling strategy, data center
    
CDW
Published By: Juniper Networks     Published Date: Oct 02, 2018
Exploring four commonalities that drive organziations toward hybrid IT can help you make a business case for expanding and automating your data center. Clouds role in providing your high-performance computing requirements Evolving asset refresh cycle and expansion needs in the face of security threats Strategic innovation investments to gain competitive market advantage
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Juniper Networks
Published By: Lenovo and Microsoft     Published Date: Aug 13, 2013
The end of support date for Windows XPApril 8, 2014 is rapidly approaching, after which the potential for security vulnerabilities will dramatically increase. Companies with lots of Windows XP machines still in use need help upgrading in this compressed timeframe. Lenovo has an answer, as its Image Technology Center (ITC) services along with the Lenovo In-Place Migration (IPM) product can help internal IT staff quickly and successfully migrate from Windows XP to Windows 7 or Windows 8 with a minimum of disruption to users and the organization.
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security, windows 8, windows xp, secure platform, enterprise computing, mdm, client virtualization software
    
Lenovo and Microsoft
Published By: F5 Networks Inc     Published Date: Jan 25, 2018
With digital transformation reshaping the modern enterprise, applications represent a new class of assets and an important source of differentiation. The ever-more-competitive digital economy requires that your applications be delivered with unprecedented speed, scale, and agility, which is why more and more organizations are turning to the cloud. This explosive growth of apps hosted in the cloud creates a world of opportunitiesand a whole new set of challenges for organizations that must now deploy and manage a vast portfolio of applications in multi-cloud environments. Automation and orchestration systems can help streamline and standardize IT processes across traditional data centers, private clouds, and public clouds. But with rapid innovation come concerns about security and delivering a consistent experience across environments.
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application delivery, digital transformation, cloud technology, application, multi-cloud enviornment
    
F5 Networks Inc
Published By: AWS     Published Date: Nov 07, 2018
Enterprises seeking the security and performance capabilities of establishing their own private network are often turned away by the high cost and technical expertise required. AT&T NetBond for Cloud helps establish private, dynamic connectivity from on-premises data centers to Amazon Web Services (AWS) in as little as 2-3 days. Aira, a customer focused on augmented reality, has leveraged the global connectivity capabilities of AT&T NetBond to connect low vision or blind smart glasses users with a network of agents to guide the visually impaired through everyday tasks such as interpreting prescriptions. Download this case study with AT&T, Aira, and AWS to learn how AT&T NetBond can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands
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AWS
Published By: AWS     Published Date: Dec 19, 2018
Some organizations are reluctant to migrate to the cloud because they believe they will be forced to learn new skills, start using new tools, and adopt new processes. However, by deploying VMware Cloud on AWS, your organization can continue to leverage existing, familiar VMware investments. This on-demand service delivers a powerful hybrid cloud solution, combining an industry leader in virtualization, VMware, with the largest cloud provider, Amazon Web Services (AWS). One of the first solution providers to achieve the VMware Solution Competency and a participant in the AWS Partner Initiative for VMware Cloud on AWS, RoundTower is uniquely qualified to help your organization adopt and optimize VMware Cloud on AWS. Watch this webinar to see how they can extend your on-premises data center to AWS, enabling you to gain increased flexibility, a rapidly scalable environment, and faster time to innovation. Download our webinar to learn How to take advantage of flexible consumption models t
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AWS
Published By: Genesys     Published Date: Feb 22, 2018
Move to the Cloud with Confidence If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: The size of your contact center, and business requirements such as customer journey management The location and quantity of contact centers being managed The need for scalability, speed of deployment, and maintenance requirements Read the eBook today!
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contact center, cloud, ebook, customer journey
    
Genesys
Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customers experience, your operations, and your bottom line? Theres a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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ebook, cloud, customer experience
    
Genesys
Published By: VMware     Published Date: Jun 04, 2019
How can a software-defined data center help your company gain a bigger competitive advantage? To help your business stay competitive, your IT organization needs a modern data center that can provide the agility, security, and scalability required to drive innovation and growth in the digital era. Get suggestions and tips for modernizing your data center in this For Dummies guide.
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VMware
Published By: Palo Alto Networks     Published Date: Sep 30, 2016
Virtualization is helping organizations like yours utilize data center hardware infrastructure more effectively, leading to a reduction in costs and improvements in operational efficiencies. In many cases, virtualization initiatives begin internally, with your own hardware and networking infrastructure augmented by tools like VMware or Linux KVM and OpenStack to help manage your virtualized environment.
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palo alto, virtualization, cloud, firewall, security, digital
    
Palo Alto Networks
Published By: Datastax     Published Date: May 14, 2018
"Whats In The Report? The Forrester Graph Database Vendor Landscape discusses the expanding graph uses cases, new and emerging graph solutions, the two approaches to graph, how graph databases are able to provide penetrating insights using deep data relationships, and the top 10 graph vendors in the market today Download The Report If You: -Want to know how graph databases work to provide quick, deep, actionable insights that help with everything from fraud to personalization to go-to-market acceleration, without having to write code or spend operating budget on data scientists. -Learn the new graph uses cases, including 360-degree views, fraud detection, recommendation engines, and social networking. -Learn about the top 10 graph databases and why DSE Graph continues to gain momentum with customers who like its ability to scale out in multi-data-center, multi-cloud, and hybrid environments, as well as visual operations, search, and advanced security."
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Datastax
Published By: Group M_IBM Q2'19     Published Date: May 28, 2019
In our always-on, always-connected world, healthcare consumers expect instant access to customer service, not just from 9 AM to 5 PM. Its often no longer good enough for health plans to staff call centers during standard business hours. Members today typically want to be able to log in and help themselves to the answers they need from self-service channels whenever they want and they want the experience to be highly personal. One contact center benchmark study (see next page) revealed self-service channels can be a win-win for both businesses and consumers.1 When done well, self-service solutions can help businesses improve customer satisfaction while reducing costs. And consumers appreciate the convenience of getting answers quickly and efficiently.
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Group M_IBM Q2'19
Published By: Group M_IBM Q2'19     Published Date: May 28, 2019
The Ohio State University Health Plan manages healthcare insurance benefits and wellness resources for the universitys 29,000 employees, as well as their spouses and dependents. The Ohio State University is one of the nations top 20 public universities, and its Wexner Medical Center ranked #3 among 104 academic medical centers that were included in the 2014 University Health System Consortium Quality and Accountability Study. The health plan, medical center and university work together to help deliver safe, efficient, patient centered care to its members.
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Group M_IBM Q2'19
Published By: MindTouch     Published Date: Mar 08, 2019
Chatbots are hungry and knowledge management is the secret sauce. Chatbots are all the rage. They help customers find information and answers. They help contact centers automate tasks and create considerable efficiency gains. How, then, do organizations ensure their chatbots consistently deliver A+ experiences? The answer is knowledge management. Without the availability of rich, relevant content, chatbots have very little to work with during customer interactions. They wont be able to accurately match user intent with the right information. And thats no good for the customer. How knowledge management changes all that is the topic of our latest whitepaper.
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MindTouch
Published By: CyrusOne     Published Date: Jul 05, 2016
Data centers help state and federal agencies reduce costs and improve operations. Every day, government agencies struggle to meet critical cost controls with lower operational expenses while fulfilling the Federal Data Center Consolidation Initiatives (FDCCI) goal. All too often they are finding themselves constrained by their legacy in-house data centers and connectivity solutions that fail to deliver exceptional data center reliability and uptime.
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data center, best practices, competitive advantage, productivity, business integration, business intelligence, business management
    
CyrusOne
Published By: BMC ESM     Published Date: Aug 19, 2009
The paper discusses the agility enabled by virtualization, the resulting control challenges, and a way to meet those challenges. It describes seven major requirements for success and reviews how the BMC/VMware approach helps IT ensure control over the virtualized data center and maintain compliance with corporate policies and government regulations.
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bmc software, virtualization, vmware, virtualized data center, networking, storage, governance, infrastructure, network architecture, network management, storage virtualization
    
BMC ESM
Published By: Epicor     Published Date: Nov 16, 2018
Selecting the right software is an investment of time and money that can pay off with increased customer loyalty, more productive employees, and simpler business management. The Epicor Eagle N Series business management solution enables retailers to grow and thrive with powerful analysis tools that tell you ow your business is doing and why. Here is a sneak peek into 8 powerful analysis tools to consider that will help your retail business grow and thrive: 1. Store vs. Store 2. Your Top 100 Items 3. The Market Basket 4. Big Investment, Big Opportunity 5. Excess Limits Success 6. Beware the Hidden Dangers 7. A lot Can Happen in a Year 8. When Costs Change But Pricing Doesnt Download this tip sheet to get more insight into these 8 powerful analysis tools that will help grow your retail business.
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retail store software, retail sales software, retail saas, p o s, point of sale, epicor eagle, benefits of epicor eagle, benefits of retail pos, advantages of retail saas, advantages of retail store software
    
Epicor
Published By: Nuage Networks     Published Date: Aug 07, 2014
Your clients and end users want instant access to their chosen applications anytime, anywhere. To meet this demand, you have undoubtedly investigated cloud services. You know that with cloud services you should be able to turn up applications very quickly. You also expect cloud services will help you simplify operations and control costs. However, for cloud services to meet your expectations, the networks within and across datacenters must evolve to become as virtualized and readily available as the server and storage infrastructure.
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cloud, networks, datacenters, storage infrastructure, cloud services, storage virtualization, wireless infrastructure, cloud computing
    
Nuage Networks
Published By: Nuage Networks     Published Date: Aug 07, 2014
Your clients and end users want instant access to their chosen applications anytime, anywhere. To meet this demand, you have undoubtedly investigated cloud services. You know that with cloud services you should be able to turn up applications very quickly. You also expect cloud services will help you simplify operations and control costs. However, for cloud services to meet your expectations, the networks within and across datacenters must evolve to become as virtualized and readily available as the server and storage infrastructure.
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cloud, networks, datacenters, storage infrastructure, cloud services, storage virtualization, wireless infrastructure, cloud computing
    
Nuage Networks
Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customers experience, your operations, and your bottom line? Theres a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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Genesys
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
Your door is always open, regardless of your business or support hours. Todays customers ask questions at any time of the day or night and will wait for you to respond (but not for long). This poses a challenge to most businesses: How can you anticipate which channels a customer will need or want, and how can you determine whether these channels will be efficient for your organization? The short answer is: you do. Customers want the ability to contact businesses in more than one way, and they expect each brand interaction to be consistent with the one before and after. Learn how with Zendesk's Omnichannel solution.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
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