help center

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Published By: Five9     Published Date: Aug 16, 2013
Six out of ten contact centers projected to have a cloud-based contact center deployed by the end of 2013. Why? Ultimately, because it will help them be more responsive to their customers, without the prohibitive costs of carrying enough premise-based technology to cover demand spikes. In this concise analysis of two recent contact center executive surveys, Aberdeen Group analysts discuss how cloud-based infrastructure enables contact centers to excel in key activities including center activity reporting, agent performance feedback and more.
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cloud, roi, contact center, crm, solution, technology, premise-based, storage, data center
    
Five9
Published By: GreenPages Technology Solutions     Published Date: Aug 30, 2013
Seksui Diagnostics servers diagnostic manufacturers and clinical laboratories worldwide with a unique product portfolio comprised of diagnostic intermediaries or critical raw materials, finished reagent kits for use on clinical chemistry analyzers, and point of care rapid tests. With the demand for accurately scaling infrastructure requirements, they turned to EMC. In this whitepaper, learn the challenges needed to rapidly build a new data center from scratch and how EMC software can help create a new data center build-out in 3 months.
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emc, vnx unified storage, avamar acclerate, infrastructure, data storage, data center, clinical chemistry analyzers, diagnostic data, knowledge management, enterprise applications, data management
    
GreenPages Technology Solutions
Published By: LogMeIn     Published Date: May 01, 2013
This document will highlight the financial link between better customer service and increased company profitability. It will also highlight several best practices that help organizations convert their service businesses from a cost center into a profit center.
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customer service, logmein, customer service cost, roi, call center, outsource customer service, customer satisfaction, call center management, customer interaction service, customer relationship management, return on investment, total cost of ownership, collaborative commerce
    
LogMeIn
Published By: AWS     Published Date: Jul 24, 2019
Some organizations are reluctant to migrate to the cloud because they believe they will be forced to learn new skills, start using new tools, and adopt new processes. However, by deploying VMware Cloud on AWS, your organization can continue to leverage existing, familiar VMware investments. This on-demand service delivers a powerful hybrid cloud solution, combining an industry leader in virtualization, VMware, with the largest cloud provider, Amazon Web Services (AWS). One of the first solution providers to achieve the VMware Solution Competency and a participant in the AWS Partner Initiative for VMware Cloud on AWS, RoundTower is uniquely qualified to help your organization adopt and optimize VMware Cloud on AWS. Watch this webinar to see how they can extend your on-premises data center to AWS, enabling you to gain increased flexibility, a rapidly scalable environment, and faster time to innovation. Download our webinar to learn How to take advantage of flexible consumption models t
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AWS
Published By: SAP     Published Date: Mar 28, 2011
See how SAP has combined SAP Business Communications Management with implementation services to help you quickly and predictably improve customer service and reduce operational costs in inbound contact centers. The all-IP contact-center solution works with SAP CRM to further increase customer service benefits.
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sap, sap business communications management, sap crm, ip networks, call center management, call center software, customer interaction service, customer satisfaction, customer service
    
SAP
Published By: Interactive Intelligence     Published Date: Jan 12, 2012
Join us for this web event where featured Forrester Research principal analyst, Art Schoeller and Interactive Intelligence senior vice president, Joe Staples will discuss these topics and help you be ready to take the best advantage of the upcoming year and the contribution your contact center can make to the success of your business.
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interactive, marketing, trends, marketing analytics, interactive marketing
    
Interactive Intelligence
Published By: IBM     Published Date: May 27, 2014
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media
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ibm, big data, analytics, insurance, insurance industry, big data solutions, integration, risk assessment, policy rates, customer retention, claims data, transaction data
    
IBM
Published By: IBM     Published Date: Feb 24, 2015
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media.
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big data, ibm, claims operations, customer service
    
IBM
Published By: HP & Intel     Published Date: Feb 18, 2012
This guide provides practical information to help you prepare your data center for the cloud with Unified Networking, scaled-out storage, trusted server pools, and intelligent power management.
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convergence, infrastructure, network architecture, network provisioning, storage virtualization, configuration management, data integration, data protection, virtualization, cloud computing, design and facilities
    
HP & Intel
Published By: IBM     Published Date: Feb 19, 2015
This white paper describes how cloud computing can help healthcare organizations reshape their business models and services, design innovative ways of providing better, patient-centered care, and empower consumers to take greater participation in their health.
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cloud computing, healthcare industry, patient-centered care, consumer empowerment
    
IBM
Published By: Business.com     Published Date: Nov 06, 2012
Getting the most from inbound call centers requires that you address inefficiencies. Here are the five questions that will help you determine how inefficient your call center really is.
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inbound call centers, sales, call center solutions, call center management, call center software
    
Business.com
Published By: Schneider Electric     Published Date: May 09, 2016
In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an important tool for controlling TCO and downtime. PM is performed specifically to prevent faults from occurring. IT and facilities managers can improve systems uptime through a better understanding of PM best practices. This white paper describes the types of PM services that can help safeguard the uptime of data centers and IT equipment rooms. Various PM methodologies and approaches are discussed. Recommended practices are suggested.
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schneider electric, edge computing, data center, energy efficiency, data center energy, preventive maintenance, tool for controlling, tco, power and cooling, data center design and management
    
Schneider Electric
Published By: Intel Corp.     Published Date: Apr 25, 2012
This guide provides practical information to help you prepare your data center for the cloud with Unified Networking, scaled-out storage, trusted server pools, and intelligent power management.
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cloud, cloud computing, planning, intel, data center, unified networking, scaled-out storage, server pools, power, power management, enterprise, data management, virtualization, infrastructure, design and facilities
    
Intel Corp.
Published By: Citrix Online     Published Date: Aug 09, 2010
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
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citrix, business operations, workforce management, recovery, it operations, help desk, critical path, call centers, business security, workplace, disaster recovery, internet security, call center management, call center software, desktop management
    
Citrix Online
Published By: Intel     Published Date: Apr 16, 2012
Get help evaluating your next purchases and accelerate the business value of IT as your datacenter continues to evolve. Download this Technical Adoption Profile on How Blade Servers Impact Datacenter Management and Agility from Forrester Research.
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cloud, cloud computing, myths, infrastructure, services, it executives, data, intel, hybrid cloud, storage
    
Intel
Published By: Cisco     Published Date: Jul 11, 2016
If you need to deploy and scale applications faster to increase revenue, Ciscos integrated infrastructure solutions can help you achieve your goalsand reduce risk. Technology transitionssuch as cloud, mobility, big data, and the Internet of Thingsbring together people, processes, data, and things to make resources and connections more valuable to your business. They also challenge the role of IT in the enterprise. For your IT department to stay relevant to your lines of business, it must deliver value faster and invest in innovation. Cisco Unified Computing System (Cisco UCS) integrated infrastructure makes it possible to deliver Fast ITa new IT model that transforms your data center infrastructure into an environment that is fast, agile, smart, and secure. You can break down the IT barriers that are holding your business back and create solutions that capture the value of new connections and information.
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Cisco
Published By: HP Virtualization     Published Date: Mar 22, 2010
This white paper describes how HP LeftHand SANs can help you deploy VMware Infrastructure 3 (VI3) software more effectively through volume snapshots, SmartClone volumes, volume migration, and high-availability features. With HP LeftHand SAN and VI3, organizations can reclaim valuable data center space and reduce their power and cooling requirements.
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san, storage area networks, vmware, software, migration, infrastructure, internetworking hardware, data center design and management
    
HP Virtualization
Published By: IBM     Published Date: Jun 22, 2010
Learn how IBM's DB2 portfolio can help transform your data center. Download this free white paper from IBM to learn more!
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data warehousing, db2, system z, ibm, business intelligence, backup and recovery, total cost of ownership, linux
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
A though leadership white paper discusses how virtualization, cloud computing, and the proliferation of smart devices are helping companies meet their goals and be more effective with their IT investments but are placing increased demands on the datacenter network. Organizations can no longer afford to treat the datacenter network as an afterthought, and it is not sufficient to simply throw more ports or bandwidth at the problem. IBM offers a portfolio of datacenter network planning, integration, and management services designed to maximize customers' DCN success. By working with customers to plan and implement the appropriate network design at the beginning of an IT project, IBM can help customers meet their business requirements, minimize operating costs, and build in flexibility for the future.
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leveraging networks, virtualization, cloud intiatives, networking, cloud computing, datacenter, it investments, minimize operating costs, build flexibility, threats, leadership, proliferation, effectiveness, wireless communications, server virtualization, content delivery
    
IBM
Published By: IBM     Published Date: Oct 10, 2013
Four technology trendscloud computing, mobile technology, social collaboration and analyticsare shaping the business and converging on the data center. But few data center strategies are designed with the requisite flexibility, scalability or resiliency to meet the new demands. Read the white paper to learn how a good data center strategy can help you prepare for the rigors and unpredictability of emerging technologies. Find out how IBMs predictive analytics are helping companies build more accurate, forward-looking data center strategies and how those strategies are leading to more agile, efficient and resilient infrastructures.
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technology trends, pervasive technology, data center, resilient infrastructures, collaboration and analytics, mobile technology, ibm, accurate strategies, cloud computing, scalability, wireless, data center design and management
    
IBM
Published By: Cisco     Published Date: Dec 22, 2016
Today the network is critical in driving change in virtually all organizations as they take their digital transformation journey. This transformation journey will help organizations increase agility, improve productivity, better engage with customers, and protect key intellectual property and assets. The network edge has a pivotal role to play in this transformation and carries perhaps the broadest set of responsibilities when compared to the core and to data center networks. As shown in Figure 1, when comparing each layer of the network, the network edge has a broad breadth of responsibility in the campus. This is also true for the branch
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Cisco
Published By: HP     Published Date: Mar 05, 2015
Download this white paper today to see how customized server platforms like the HP Cloudline are helping data center professionals like yourself achieve greater cost-effective scalability.
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data center cost, energy, cloud computing, servers, server platform, cloudline, backup and recovery, storage virtualization, return on investment, server virtualization, total cost of ownership, data protection, data center design and management
    
HP
Published By: Epicor     Published Date: Nov 02, 2015
While a manufacturing execution system (MES) is often viewed as just a tool for helping the shop people go about their day-to-day tasks, the fact is that such a system also has more than ample potential to help transform the shop floor into a business center of excellence, and propel the company forward as it targets market leadership. Performance efficiencies gained with MES can open up the possibility of increasing output and profitability, all with existing production assets. MES can offer a quick, hassle-free way to turn shop floor operations into a corporate center of excellence.
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mes, statistical process control, statistical quality control, manufacturing, technology, manufacturing operations, data management
    
Epicor
Published By: Symantec     Published Date: Oct 20, 2014
Regardless of where data resides, in a physical, virtual, or cloud environment, Symantec helps businesses realize the scalability and cost benefits of the agile data center. Read the Solutions Brief, Achieving Business Agility through an Agile Data Center to learn more.
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symantec, business agility, data center, it agility, infrastructure, network architecture, backup and recovery, data protection, data center design and management
    
Symantec
Published By: Chatsworth Products     Published Date: Nov 21, 2014
Chatsworth Products (CPI) helped the largest telecom in South America, Telefonica Vivo, consolidate its seven data centers into one highly energy-efficient facility in Brazil. Improvements were so impressive, the data center was considered the most efficient data center in the country.
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chatsworth, chatsworth products, data center, data center optimization, energy, power and cooling, racks
    
Chatsworth Products
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