help center

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Published By: Genesys     Published Date: Dec 20, 2018
If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Just a few years ago, businesses were still unsure of the viability of moving their contact centers and other critical enterprise systems to the cloud. Since then, with the decrease of cloud costs, and the corresponding increase in security and, the viability and total cost of ownership of cloud deployments are attracting more and more companies. This eBook will cover how different criteria can affect a choice between a cloud or on-premises contact center, including: The size of your contact center, and business requirements such as customer journey management The location and quantity of contact centers being managed The need for scalability, speed of deployment, and maintenance requirements
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Genesys
Published By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Powerful IT doesnt have to be complicated. Hyperconvergence puts your entire virtualized infrastructure and advanced data services into one integrated powerhouse. Deploy HCI on an intelligent fabric that can scale with your business and you can hyperconverge the entire IT stack. This guide will help you: Understand the basic tenets of hyperconvergence and the software-defined data center; Solve for common virtualization roadblocks; Identify 3 things modern organizations want from IT; Apply 7 hyperconverged tactics to your existing infrastructure now.
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Hewlett Packard Enterprise
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Dell     Published Date: Sep 24, 2018
The IDPA DP4400 provides modern and powerful data protection for midsize organizations allowing companies to leverage the benefits of the cloud within their existing environments. The DP4400 can help transform your environment for the future, laying the technical foundation for the data center while modernizing your data protection for the cloud.
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data, protection, cloud, integration, idpa
    
Dell
Published By: Hewlett Packard Enterprise     Published Date: Aug 15, 2016
When IT decision makers at midsized organizations are assessing the modern data protection options available to them, five key questions can help them uncover the technologies that might be most appropriate. The questions center on: What does the organization need to protect? What kinds of recoverability should it plan for? How can it reduce its costs? How long does it need to keep its data? Which cloud method or approach is best for the organization? Download this white paper to learn more.
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Hewlett Packard Enterprise
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Dell EMC     Published Date: Sep 12, 2016
VCE pioneered Converged Infrastructure with the introduction of Vblock Systems in 2009, and today weve helped more than 1,200 global enterprise customers transform their IT environments to become more agile, reliable, and cost-effective. Dell EMC brings together best-of-breed technologies in converged Vblock Systems and VxBlock Systems solutions to power data centers and simplify management and operations throughout the system life cycle.
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Dell EMC
Published By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, zk research, wifi, multigigabit network, networking, wireless
    
Cisco
Published By: Digital Realty     Published Date: Feb 25, 2015
Having local expertise on each side of the water helped to address the customers concerns and data center requirements at each level of its decision making process. How do you go about finding the right provider for your business?
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data center, digital realty, it management, business intelligence, database development
    
Digital Realty
Published By: Dell EMC     Published Date: Nov 05, 2015
IT organizations are aggressively virtualizing their data centers, creating private cloud environments that help them reduce capital infrastructure and data center costs, improve security, and simplify management. However, potential hurdles, if left unaddressed, can get in the way of fully benefiting from a private cloud. Download this summary to learn more.
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Dell EMC
Published By: Dell EMC     Published Date: May 12, 2016
Businesses using multiple outdated servers for email, database, file and print workloads can benefit greatly by consolidating these workloads onto a single new server and running them in virtual machines. Read this paper and learn how the latest servers powered by Intel Xeon processors, can help you free up data center space, reduce power consumption and lower TCO.
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Dell EMC
Published By: Dell EMC     Published Date: Nov 10, 2015
No matter how advanced data centers may become, they remain in a perpetual state of change in order to meet the demands of virtualized environments. But with the advent of software-defined storage (SDS) architecture, capabilities associated with hyperconverged technologies (including compute, storage, and networking), help data centers meet virtualization requirements with less administrator intervention at webscale.
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Dell EMC
Published By: Dell EMC     Published Date: Nov 10, 2015
From your most critical workloads to your cold data, a scale-out or scale-up storage solution one that can automatically tier volumes or data to the most appropriate arrays or media (flash SSDs or HDDs) and offers advanced software features to help ensure availability and reliability can help you efficiently manage your data center.
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Dell EMC
Published By: Dell EMC     Published Date: Oct 08, 2015
To compete in this new multi-channel environment, weve seen in this guide how retailers have to adopt new and innovative strategies to attract and retain customers. Big data technologies, specifically Hadoop, enable retailers to connect with customers through multiple channels at an entirely new level by harnessing the vast volumes of new data available today. Hadoop helps retailers store, transform, integrate and analyze a wide variety of online and offline customer dataPOS transactions, e-commerce transactions, clickstream data, email, social media, sensor data and call center recordsall in one central repository.
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Dell EMC
Published By: CA Technologies     Published Date: Nov 12, 2014
This paper aims to help IT departments understand how capacity is allocated and consumed throughout the data center.
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optimizing it capacity, the demands on the it department, performance optimization, it management, application integration, application performance management, business activity monitoring, business management, data center
    
CA Technologies
Published By: EMC Converged Platforms     Published Date: Feb 01, 2016
Wake Forest Baptist Medical Center, a nationally recognized fully integrated academic medical center and health system, is dedicated to improving patient care and advancing medical research. However, its aging legacy IT infrastructure had to be modernized in order to meet the requirements of the business. Wake Forest Health turned to market-leading EMC Converged Infrastructure from VCE to simplify IT operations and drive business efficiency. In addition to multiple VCE Vblock systems, the Vblock 540 with EMC XtremIO all-flash storage enabled significant improvements in application infrastructure performance and agility. After deploying the Vblock 540, Wake Forest experienced an overall 30 percent performance improvement to end users and decreased the time needed for storage provisioning from 24 hours to less than an hour. Read this white paper to find out more about how EMC Converged Infrastructure from VCE helped Wake Forest Baptist Medical Center modernize its business.
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vce, vblock, converged infrastructure, legacy infrastructure, agile, availability, performance, enterprise applications, storage
    
EMC Converged Platforms
Published By: EMC Converged Platforms     Published Date: May 24, 2016
Wake Forest Baptist Medical Center, a nationally recognized fully integrated academic medical center and health system, is dedicated to improving patient care and advancing medical research. However, its aging, legacy infrastructure had to be modernized in order to meet the demands of its ecosystem. Wake Forest chose market-leading EMC converged infrastructure from VCE in order to simplify IT operations and drive business efficiency. VCE Vblock Systems built on EMC XtremIO all-flash storage enabled significant improvements in application infrastructure performance and agility, delivering an overall 30 percent performance improvement to end-users. Read this white paper to find out more about how EMC converged solutions from VCE helped Wake Forest Baptist Medical Center modernize its business.
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vce, vblock, converged infrastructure, legacy infrastructure, agile, availability, performance, enterprise applications, storage
    
EMC Converged Platforms
Published By: Emerson Network Power     Published Date: Feb 07, 2011
In this whitepaper, we will explain trends that drive management challenges that data center operators are faced with. We will then show you the value proposition of Emerson's solutions, which can help you to: . Adapt data center infrastructure without increased cost; . Improving efficiency without added risk; . Maximize existing infrastructure investments; . Ensure availability of mission-critical services; and . Extend the life of existing infrastructure. Read on for more.
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emerson, data center, automation, infrastructure, virtualization, cloud computing, cloud, server virtualization, design and facilities, power and cooling
    
Emerson Network Power
Published By: Emerson Network Power     Published Date: Mar 09, 2011
This brochure will help to depict the various solutions' applications in the arena of Power Management ,Virtualization, Data Center Automation and Cloud Computing.
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emerson network power, quick start, power management, virtualization, data center automation, cloud computing, business process automation, power and cooling
    
Emerson Network Power
Published By: ServiceNow     Published Date: Nov 05, 2012
When IT organizations utilize social media, it can efficiently help more people inside and outside the data center quickly access more services and knowledge. Combined people's knowledge and good will and the essence of information technology service management (ITSM) can be more fully realized.
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servicenow, social media, social it, it environment, it management
    
ServiceNow
Published By: Larsen & Toubro Infotech(LTI)     Published Date: May 30, 2019
Leading technology conglomerate had to renew the current data center agreement, also it was no longer strategic to maintain their own hardware. LTI partnered with Oracle and helped in designing and executing the migration plan that would ensure Zero business disruption without stringent timeline. LTI leveraged a toolkit built by its in-house, dedicated Oracle Innovation and Solution Center (OISC) to help ensure an error-free migration. Benefits i. $1 M Overall Cost saving ii. 40% reduced TAT Download full case study.
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Larsen & Toubro Infotech(LTI)
Published By: VMWare - vFabric     Published Date: May 10, 2012
Attend this webcast to learn how vFabric Data Director can help you build database-as-a-service in your datacenter.
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vfabric, vmware virtualization, server virtualization, desktop virtualization, public cloud, private cloud, virtual machine, vmware, vm ware, database, networking, data management, virtualization, cloud computing, infrastructure, design and facilities
    
VMWare - vFabric
Published By: Oracle     Published Date: Aug 08, 2013
Oracle RightNow Cloud Service helps companies deliver great customer service across channels. Watch this video to learn how Telecom New Zealand is using Oracle RightNow to offer consistent information across the web, social sites, and the call center reducing cost and customer waiting time.
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customer experiences, customer service, oracle, rightnow cloud, cloud, crm, knowledge management, data management
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Oracle RightNow Cloud Service helps companies deliver great customer service across channels. Watch this video to learn how Telecom New Zealand is using Oracle RightNow to offer consistent information across the web, social sites, and the call center reducing cost and customer waiting time.
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customer experiences, customer service, oracle, rightnow cloud, cloud, crm, enterprise applications
    
Oracle
Published By: Alibaba Cloud SEA     Published Date: Mar 11, 2019
Many businesses are adopting a multi-cloud infrastructure. However, managing data and communication between multiple cloud environments is often challenging and complex. Therefore, companies often try to find a technical partner that can help them. Companies with on-premise data centers need some type of interconnect to access their products and services hosted on the cloud. The traditional Virtual Private Network (VPN) connection method usually cant meet enterprise speed,stability, security, and compliance requirements.This whitepaper describes the challenges that companies face when building dedicated connections between different cloud environments and how Alibaba Clouds Express Connect is the perfect solution for them
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data center, cloud computing, networking, security, china, global expansion
    
Alibaba Cloud SEA
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