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Published By: Microsoft     Published Date: Mar 23, 2018
Expectations for Customer Service continue to rise around the globe. Customers expect more from brands when it comes to convenience, resolution times, and agent expertise. Evolving customer preferences are tightly linked to innovations in digital technology, and brands must embrace both in order to keep pace with heightened expectations. The good news is that brands that can deliver on expectations are rewarded with higher rates of customer retention and loyalty. The Microsoft 2017 State of Global Customer Service survey polled 5,000 people from Brazil, Germany, Japan, the United Kingdom and the United States. We continue to find commonalities along with distinct differences between locals. And though people in all age groups are embracing new digital trends, millennials especially are shaping the way brands need to think about the future of customer service engagement.
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Microsoft
Published By: Group M_IBM Q1'18     Published Date: Jan 04, 2018
As organizations seek to extract more strategic value from their data, many are starting to view data governance as an enabler of insight rather than an impediment to its creation. This report explores a leading approach to data governance and the impact it can have on todays most data-rich organizations.
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data governance, data-rich organizations
    
Group M_IBM Q1'18
Published By: Group M_IBM Q1'18     Published Date: Jan 04, 2018
For data-driven businesses, cloud can be a boon. Data can be found, processed and managed on the cloud without an investment in local hardware infrastructure, but what does that mean to information trust and governance? When data comes from cloud-based sources, IT needs a plan for data integration and security. Download this insightful white paper and learn the four key priorities you must consider when developing your IT strategy to promote good hybrid information governance. Learn the blend of process, organizational and technical enablers that will allow you to move to a hybrid environment with speed and confidence.
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data-driven business, cloud, information trust, information governance, data integration, data security, it strategy
    
Group M_IBM Q1'18
Published By: Group M_IBM Q1'18     Published Date: Feb 01, 2018
Client-ready, globally applicable, a document setting out the IBM journey to GDPR Readiness
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gdpr, compliance, data protection, personal data
    
Group M_IBM Q1'18
Published By: Black Duck Software     Published Date: Jul 16, 2010
This paper is for IT development executives looking to gain control of open source software as part of a multi-source development process. You can gain significant management control over open source software use in your development organization. Today, many IT executives, enterprise architects, and development managers in leading companies have gained management control over the externally-sourced software used by their application development groups. Download this free paper to discover how.
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open source, development, architects, application development, software development, application integration, enterprise software, software testing
    
Black Duck Software
Published By: IBM     Published Date: Apr 16, 2018
In this on-demand webinar from the Institute of Management Accountants (IMA), Sherri Liao of The Hackett Group and Jim Collins of IBM discuss the steps your organization can take to link financial planning to operational decision making more effectively. Youll hear about: Simplifying and amplifying reporting Optimizing decision-making: Predictive vs. historical analytics Aligning finance and operations Reporting beyond finance to include cross-functional measures of performance The path to building a World-Class finance organization
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operational planning, financial planning, planning analytics
    
IBM
Published By: Gyro     Published Date: Apr 17, 2018
Influencing the five-plus decision-makers responsible for a major business-to-business purchase decision can feel like an impossibility. B2B Marketing, in conjunction with leading full-service global B2B agency gyro, set out to find the truths about todays group dynamics.
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Gyro
Published By: HireVue     Published Date: May 16, 2018
WHY SO MANY COMPANIES ARE RETHINKING ASSESSMENTS If youre a member of the Talent Acquisition team, theres a good chance you use a pre-employment assessment at some point in your hiring process. According to the Talent Board, 75% of employers are using some sort of pre-hire assessment. And the Aberdeen Group notes that of its Best in Class organizations, 91% use assessments to screen candidates THIS EFFECTIVE SCREENING TOOL HAS UNINTENDED CONSEQUENCES In this eBook, well look at the science behind traditional assessments and why despite sound science, they dont work for candidates today- and how they can be transformed with video and artificial intelligence.
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HireVue
Published By: Workday     Published Date: Feb 27, 2018
CIOs today face a delicate, difficult balancing act between meeting business objectives and securing information. Markets are becoming more global, product life cycles are shrinking, and profit margins are declining. Organisations need their finance, human resource, and planning systems to be agile and able to change as quickly as the business. System complexity is increasing, though. Enterprises deploy more applications to more endpoints than ever before. Hackers have evolved from isolated sociopaths into highly organised groups relying on leading-edge technology. Finally, IT budgets are growing, albeit slowly: International Data Corp. (IDC) expects budgets to increase 3.4% in 2017. So many CIOs are struggling to find the resources needed to ward off attacks.
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business, enterprises, cloud, organisations, cybercrime
    
Workday
Published By: Coyote Point Systems     Published Date: Sep 02, 2010
The idea of load balancing is well defined in the IT world: A network device accepts traffic on behalf ofa group of servers, and distributes that traffic according to load balancing algorithms and the availabilityof the services that the servers provide. From network administrators to server administrators to applicationdevelopers, this is a generally well understood concept.
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coyote point, adc, buyer's guide, web applications, server load, server hardware, networking, virtualized network, vlb advanced, load balancing, network architecture, servers, traffic management, data center design and management
    
Coyote Point Systems
Published By: HotSchedules     Published Date: Apr 25, 2018
Its no secret the restaurant industry is highly populated by teenagers. So what are the best tactics to engage your Gen Z employees while keeping your restaurant compliant with todays labor laws? Research has found Gen Z to be very different than their older millennial brothers and sisters, meaning operators need to find a whole new approach to engage them. In this guide well highlight the engagement and compliance challenges restaurants face with this group of workers. And then well walk you through best practices weve seen work using mobile scheduling apps and digital communication tools.
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HotSchedules
Published By: VMWare     Published Date: May 08, 2018
Intel Xeon Scalable processors together with Optane and 3D NAND enable increased VM density, better performance and efficiency. Working with Intel and VMware, Evaluator Group tested several next generation Hyperconverged configurations based on VMware vSAN and Intel technologies, including a new class of storage media known as OptaneTM for extreme performance levels.
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VMWare
Published By: T2 Tech Group     Published Date: May 09, 2018
Download this white paper to learn a method to group applications and prepare for an application migration.
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application migration, migration, data center management, applications, application management, healthcare applications, healthcare cloud, application integration, data integration, data center design and management
    
T2 Tech Group
Published By: Mimecast     Published Date: Mar 01, 2010
How should you handle your growing email archiving issues? According to ESG (Enterprise Storage Group), the number of organizations using a SaaS-based email archiving solution has increased 350% in the past three years. It's not a question of if you should archive email, but how - and, the evolution of SaaS solutions makes sense to move email management to the cloud for a broader range of organizations.
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mimecast, saas, email archiving, esg, ip storage, storage management, enterprise software, business intelligence
    
Mimecast
Published By: JTE Group     Published Date: Mar 05, 2013
unlimited bulk email in delhi/ncr
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JTE Group
Published By: HPE     Published Date: Jan 04, 2016
A New Class of Storage for the All-flash Data Center: HP 3PAR StoreServ 20000 Enterprise Flash.
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HPE
Published By: Hewlett Packard Enterprise     Published Date: Mar 26, 2018
Within the next 12 months, solid-state arrays will improve in performance by a factor of 10, and double in density and cost-effectiveness, therefore changing the dynamics of the storage market. This Magic Quadrant will help IT leaders better understand SSA vendors' positioning in the market.
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Hewlett Packard Enterprise
Published By: Akamai Technologies     Published Date: Sep 12, 2017
In the face of changing consumer demands and expectations, publishers are seeking new ways to reach and engage their audiences. With this in mind, Akamai and Telegraph Media Group combined efforts to test a hypothesis: would the optimization of image display improve page load times enough to boost session lengths and ad impressions?
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akamai, telegraph media group, image optimization
    
Akamai Technologies
Published By: Hewlett Packard Enterprise     Published Date: Sep 26, 2017
3rd party overview of 3PAR StoreServ technology updates.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Nov 06, 2017
The Cloud, once a radical idea in IT, is now mainstream. Whether its email, backup or file sharing, most consumers probably use a cloud service or two. Similarly, most IT professionals are familiar with cloud service providers such as Amazon, Google and Microsoft Azure, and many companies have moved at least some of their information technology processes into the cloud. In fact, the cloud has become so popular its easy to assume that running IT applications on-premises is not cost competitive with a cloud based service. In this report Evaluator Group will test the validity of that assumption with a TCO (Total Cost of Ownership) model analyzing a hyperconverged appliance solution from HPE and a comparable cloud service from Amazon Web Services (AWS).
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infrastructure, cost competitive, cloud, hyper converged, amazon web services, total cost of ownership, tco
    
Hewlett Packard Enterprise
Published By: Cisco     Published Date: Feb 12, 2016
Contact center infrastructure vendors continue to expand their solution offerings to include broader feature sets, including omnichannel routing, and alternative delivery models. Companies should evaluate vendors' technology and ability to deliver in relevant regions.
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gardner magic quadrant, cisco, contact center, omnichannel routing, best practices, cloud computing, application performance management, business activity monitoring, business analytics, business process automation, data center
    
Cisco
Published By: Cisco     Published Date: Feb 12, 2016
Offices arent productivity factories anymoretheyre collaboration centers where individuals and groups can develop their best ideas. That means building out an office takes a whole new approach, and it isnt just about using aesthetics and shiny toys to attract top talent (although that is part of it). Successful offices are functional tools that bring technology and people together so they can do their best work. Cisco Collaboration tools bring people together to speed the decision-making process and help you execute on your most innovative ideas while cutting operational waste. Bring Cisco Collaboration to your workplace and create a workplace that works.
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ebooks, cisco, productivity, digigal, collaboration tools, best practices, business integration, business intelligence, business management, business metrics, business process automation, ebusiness
    
Cisco
Published By: Hewlett Packard Enterprise     Published Date: Feb 08, 2017
Learn how you can meet all of your IT infrastructure needs by taking a hybrid IT approach that gives you the performance of on-premise with the flexibility of the cloud in this Aberdeen Group report.
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Hewlett Packard Enterprise
Published By: Cisco     Published Date: Dec 04, 2015
Group video systems primarily serve the need for high-quality video interaction across a range of meeting room sizes.
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video, system, high quality interaction, sip, network management, network performance, network security, wide area networks, best practices
    
Cisco
Published By: Cisco     Published Date: Feb 13, 2015
The Enterprise Strategy Group (ESG) characterizes traditional security tactics as a "messy independent array of independent technologies." A decade ago, this could suffice, but it's no match for today's requirements. Read how an integrated, threat-focused approach can help.
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network security, enterprise organizations, security threats, security architecture, central command, central control, firewall, distributed enforcement, integrated actionable intelligence, networking, security
    
Cisco
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