experience

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Published By: Interactions     Published Date: Oct 29, 2019
When building the ideal customer experience, it will be important to have cohesive, convenient, and productive customer interactions, no matter what stage of the customer journey. Technology will no doubt be at the forefront to integrate these qualities into every customer interaction at scale. Therefore, when choosing a customer care technology like an Intelligent Virtual Assistant (IVA), it is important to not simply implement technology just for the sake of technology, but to make sure that it is enhancing the overall customer experience.
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Interactions
Published By: Interactions     Published Date: Oct 29, 2019
We all know that the customer experience is a big deal. By 2020, customer experience will overtake price and product as the key differentiator. But due to the complicated nature of integrating a large-scale, customer-facing technology like an IVA, many companies dont know where to start or how to ensure they are creating the best possible virtual assistant. Weve compiled some key technologies and features that should be top of mind when assessing internal expertise or selecting an external vendor.
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Interactions
Published By: SADA     Published Date: Oct 25, 2019
Google commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying G Suite. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of G Suite on their organizations. Google G Suite offers a set of work applications that help organizations transform their businesses. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed eight enterprise customers with years of experience using G Suite.
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SADA
Published By: Kindred Hospital Rehabilitation Services     Published Date: Jul 10, 2019
Rehab programs will experience a major infux of medically complex patients, including those with neurological conditions, in the coming decades. The drastic increase is being spurred by an aging population. For instance, stroke prevalence is expected to rise by 21% by 2030, and more than 1.2 million citizens are projected to have Parkinsons disease. This leaves rehab leaders with one signifcant question: What can be done to prepare for the increase of medically complex patients? By evolving to meet the needs of this changing population, rehab programs can successfully meet the challenge, providing patients with the highest level of care while achieving greater performance standards. In this whitepaper, well examine the three areas that drive the greatest impact on treating medically complex patients: Clinical staff Tech innovation Patient and family member experience
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Kindred Hospital Rehabilitation Services
Published By: Riskified     Published Date: Oct 11, 2019
Learn how to provide the omnichannel flows shoppers expect, without compromising the customer experience.
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Riskified
Published By: Experian     Published Date: Sep 26, 2019
"We are in an age of unprecedented opportunity, where ubiquitous data and new technologies are shaping the world and dramatically changing the way consumers interact with businesses like yours. The rise of fintech companies is driving competition, e-commerce has raised the bar for digital experiences, fraud is at an all-time high, and there is pressure to grow your business. You need to meet these challenges head on and do it in a way that can scale with the increasing volume and value of customers. All while meeting and exceeding customer expectations. We believe rapid, sustainable growth can be fuelled by acquiring the right customers and delivering customer experiences that align with their expectations. To succeed you need a comprehensive, unified view into your customers and their needs. As a business leader, how do you achieve these objectives? What can you do to attract and acquire new customers? What tools do you need to quickly act on insights and to make consistent, relev
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Experian
Published By: SAP EMEA Global     Published Date: Sep 13, 2019
Managing employee experiences is not about pinpointing a single event or moment. People leaders need the ability to collect feedback at every moment that matters and take action to close experience gaps. With Employee Experience Management solutions from SAP, you can use a wide range of employee listening mechanisms across a variety of engagement channels to create a digital open door.
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SAP EMEA Global
Published By: SAP EMEA Global     Published Date: Sep 13, 2019
Questions posed by: SAP SuccessFactors Answers by Lisa Rowan, Research Vice President, HR, Talent, and Learning Strategies
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SAP EMEA Global
Published By: F5 Networks Singapore Pte Ltd     Published Date: Sep 19, 2019
"Every kind of online interactionwebsite visits, API calls to mobile apps, and othersis being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications. But thats not all: theyre also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018. Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiencesperhaps a chatbot provides instant customer assistance on your site. Whats important is enabling the good bots and blocking the bad ones."
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F5 Networks Singapore Pte Ltd
Published By: ServiceNow     Published Date: Oct 23, 2019
Forrester Consulting determined the Total Economic Impact of IT applicationsand ServiceNow believes that the results were impressive. The study delivers a framework to evaluate the real world customer experience and economic impact of switching to ServiceNow. Download now.
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servicenow, total economic impact (tei), customer experience
    
ServiceNow
Published By: Kazoo     Published Date: Oct 11, 2019
Are you ready for a new Recognition & Rewards Platform? Recognition and rewards are an integral part of your companys employee experience and engagement levels. To determine whether an HR technology provider is the right fit for your organization, we recommend asking questions that address the various components of recognition and rewards, as well as background on the providers company and technology. Download our buyers guide for the five major areas you'll need to cover before making a purchase, including: The business value and ROI of recognition & rewards Identifying your need and specific goals for an employee experience program Key questions to ask engagement platform vendors A decision checklist and a detailed comparison sheet Two budgeting exercises to justify your investment
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Kazoo
Published By: Smartrac     Published Date: Oct 23, 2019
Discover the unique experiences you could offer your customers using RFID technology Find out how to get deeper insights into your products and optimize your supply chain See how companies like Adidas are already using RFID to get ahead of their competitors
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Smartrac
Published By: KPMG     Published Date: Jun 10, 2019
Todays customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations. Read this report to find out: how to create customer-centric operations to deliver the customer experience the eight essential components of a connected, customer-centric enterprise why alignment between the COO and CIO is essential five key steps to start transforming operations to drive growth and create value.
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KPMG
Published By: Nextgen     Published Date: Sep 25, 2019
Your practice can save time and money by delivering on patient expectations. You can better keep up with regulatory demands and reporting requirementsand avoid unsatisfied and unresponsive patientswhen you employ best practices that address patient needs. In this eBook, youll learn strategies to avoid missed revenue and save staff effort by using smart efficiency improvements, such as checking insurance information up front. Youll also learn how you can get back to caring for patients, not chasing paymentsand the secret to achieving strong financial outcomes. Finally, youll discover how you can get paid quickly, easily, and fullyall while addressing your patient demands for an improved, more efficient experience.
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Nextgen
Published By: Oracle     Published Date: Sep 05, 2019
In this guidebook, learn how modern retailers are using integrated hardware and software POS solutions to expand the range of their customer interactions. One thing is certain, hardware and software must work together to readily accommodate new consumer demands.
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Oracle
Published By: Oracle     Published Date: Sep 26, 2019
If youre planning to sell products and services to todays fast-moving global consumers, theres no way around ityou need a website. And to make sure that website delivers an experience that fuels conversions and revenue, testing and optimization are crucial. There are lots of different ways to test your website. However, while some tests will help you optimize, others will just take up your time and give nothing useful back in return. This guide will show you how to build and run the right kind of website test and decode the results to get the answers you need.
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Oracle
Published By: Oracle     Published Date: Sep 26, 2019
If people always knew what they wanted and asked for it, your job would be easyand boring, which really isnt your style. But peopleand customersare complicated, and thats a good thing. It means that every quirk, habit, bias, behavior, curiosity, experience, and demographic detail is a chance to optimize and catapult your customer experience to new heights. But first, you have to go beyond all the details you know about your customers to discover what they mean for your business. These customer insights make all the difference. And this guide is a crash-course in how to catch them, decode them, and put them to work.
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Oracle
Published By: Oracle     Published Date: Sep 26, 2019
The digital world produces data at an unprecedented scale and velocity. According to Gartner, by 2020 there will be more than 26 billion connected devices, producing exponentially more data. How can businesses understand and leverage this data so they can successfully adapt to changing customer expectations and business dynamics?
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Oracle
Published By: Oracle     Published Date: Sep 30, 2019
In the past, B2B transactions occurred in face-to-face meetings as a sales professional worked a product demo, business luncheon, or boardroom presentation to influence a customer and close the deal. Today, however, B2B stakeholders perform much of their product and service research online. In fact, 93 percent of B2B buying starts with online searching, according to a Pinpoint Market Research study. This research occurs long before a customer engages with sales. As your prospects research and evaluate your offerings, they leave behind valuable clues to their intent. Understanding these clues cracking the code can help you tailor your messages to them, thereby providing them a more tailored, relevant experience. As a result, business-savvy marketing and sales departments have embraced marketing automation platforms, so their respective teams can work together on one common platform, reach B2B customers online, and drive revenue. Marketing automation platforms automate repetitive
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Oracle
Published By: Oracle     Published Date: Sep 30, 2019
Digital marketing. You hear it everywhere. As you and all your competitors know, its: A marketing approach that leverages online channels like email, websites, social media, and display advertising to deliver content that influences opinions and sells products and services. But to effectively execute a digital marketing strategy, youll need a marketing automation system that can follow a customers lead around the web and offer the best recommendations at the best times to deliver a more relevant "1-to-you" customer experience.
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Oracle
Published By: Oracle     Published Date: Sep 30, 2019
Lets just get to the core of the issue: The customer experience (CX) is broken. Legacy technology is way behind and it creates a distorted view of the customer. Though it provides behavioral, demographic, and preference data, most martech doesnt link important data silos together to deliver the bold multichannel experience always-on customers want. How can marketers stay competitive in a data-driven world with outdated technology behind their decision-making? Simple. They cant. In order to course correct the customer experience, marketers need: The ability to build a holistic customer view that incorporates preferences, behaviors, and personalization across multiple devices and channels A way to manage B2B and B2C CX at every touchpoint Can your technology do all this? Lets look into that.
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Oracle
Published By: Oracle     Published Date: Sep 30, 2019
Todays consumers are demanding: They have become more unforgiving of a poor customer experience and expect interactions on their desktop and mobile devices to be responsive, intuitive, and easy-to-use. Marketers understand that delivering the most relevant experience is the key to gaining continued satisfaction and loyalty from their digital consumers.
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Oracle
Published By: CloudHealth by VMware     Published Date: Aug 22, 2019
A number of recent surveys indicate that cloud costs are becoming a major concern for businesses, many of whom have found cloud computing to be more expensive than they thought. The surveys align with Gartners 2017 prediction that through 2020, 80% of businesses will overshoot their cloud infrastructure as a service (IaaS) budgets due to a lack of cost optimization approaches. This could be due to a lack of understanding about cloud pricing, or a lack of knowledge about the full range of measures that can be taken to reduce cloud costs. The one area in which businesses are struggling to control costs more than any other is the hybrid cloud. Analysts attribute hybrid cloud overspend to the complexity of operating a private or public cloud in conjunction with an on-premises infrastructure. Businesses using VMware Cloud (VMC) on AWS dont experience as much operational complexity in their hybrid environments, but they can still be guilty of overspending. This eBook will offer 6 Ways to
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CloudHealth by VMware
Published By: Google     Published Date: Nov 04, 2019
"As businesses have embraced application development, they have also adopted cloud technologies that provide their teams lesser reliance on hardware. In this sponsored Economist Intelligence Unit report, we look at the real-life experiences of over 1,000 business executives and understand the importance of close alignment between development teams, C-suite, and the wider business. Read the report and find out how you can manage application development to unlock its full potential."
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database servers, cloud database, application infrastructure, cloud database, data integration
    
Google
Published By: Tricentis     Published Date: Aug 19, 2019
The way that we develop and deliver software has changed dramatically in the past 5 yearsbut the metrics we use to measure quality remain largely the same. Despite seismic shifts in business expectations, development methodologies, system architectures, and team structures, most organizations still rely on quality metrics that were designed for a much different era. Every other aspect of application delivery has been scrutinized and optimized as we transform our processes for DevOps. Why not put quality metrics under the microscope as well? Are metrics like number of automated tests, test case coverage, and pass/fail rate important in the context of DevOps, where the goal is immediate insight into whether a given release candidate has an acceptable level of risk? What other metrics can help us ensure that the steady stream of updates dont undermine the very user experience that were working so hard to enhance? To provide the DevOps community an objective perspective on what quality
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Tricentis
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