expectation setting

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Published By: Zilliant     Published Date: Oct 11, 2019
Professional buyers increasingly expect a hassle-free, fully digital experience with visibility into pricing. Electrical products in particular are a major growth area for Amazon Business and other digital entrants, some of whom undercut the market with bottom-barrel prices. It can be scary out there, but only if you dont have a plan. This whitepaper provides a playbook for: Reimagining how you tackle pricing challenges Dynamically responding to cost changes Embracing the right technology Going the extra mile with services that Amazon cant match If youre making the leap to eCommerce or bolstering an existing online presence to meet customer expectations, pricing cannot be an afterthought. In digital channels, pricing rigor - including effectively maintaining market-aligned customer-specific and system prices and setting up relevant price profiles - becomes even more important as it is more transparent to customers. Give your buyers what they want without sacrificing the marg
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Zilliant
Published By: Carbonite     Published Date: Oct 04, 2017
As concerns over cloud security fade, theyve been replaced by a new fear: the pain of migration. Failed migrations are forcing businesses to second-guess moving to the cloud. But the ability to migrate to new platforms is essential for businesses seeking agility in competitive markets. Here are five common mistakes you should avoid to ensure successful, non-disruptive migration from any source to any target.
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migration mistakes, operations, dependencies, expectation setting, contingency planning
    
Carbonite
Published By: IBM     Published Date: Apr 27, 2016
When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers needs, faster.
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ibm, ibm watson, watson engagement advisor, customer service, customer relations, customer engagement, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer experience management
    
IBM
Published By: IBM     Published Date: Apr 27, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers needs, faster."
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ibm, ibm watson, watson engagement advisor, customer engagement, millennial, millennial generation, customer experience, customer interaction service, customer relationship management, customer satisfaction, customer service, customer experience management
    
IBM
Published By: IBM     Published Date: Feb 26, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers needs, faster. "
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ibm, watson engagement advisor, analytics, customer service, application integration, business intelligence, customer interaction service, customer relationship management, enterprise software
    
IBM
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