expect better service

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Published By: Virgin Media Business     Published Date: Aug 05, 2019
Local authorities continue to search for ways to improve society to increase economic growth and social mobility, and to address environmental goals through the regeneration of town centres and regions. Technology, as ever, undoubtedly plays a role in this transformation, but creating the smart city of the future is more than simply adopting digital; at its core, a smart city uses technology to solve problems and improve citizen experiences. Global smart city revenue is expected to grow to $88.7bn and, with its ability to deliver better public services, efficiently and sustainably, its no wonder. The economic impact of smart cities cannot be understated and, as the UK continues to tackle the uncertainty of its departure from the European Union (EU), it is critical that the needs of business are met. Businesses need smart cities, or the innovation they represent, to thrive in a world where traditional industries are getting disrupted every day.To facilitate this, it is vita
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Virgin Media Business
Published By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, theyve come to expect an instant response that says were here for you. When they want information, its expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; its even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
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customer service, customer experience, artificial intelligence, chatbots, self-service
    
Zendesk Ltd
Published By: Oracle     Published Date: Aug 08, 2013
Todays consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.
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contact centre, crm, oracle, channels, knowledge management, data management
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Todays consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.
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contact centre, crm, oracle, channels, enterprise applications, data management
    
Oracle
Published By: Red Hat     Published Date: Jun 23, 2016
Amadeus is a leading provider of innovative technology solutions for the global travel industry. To meet changing customer demand, the 4 billion company needed a new computing platform that was highly available, flexible, and tolerant to infrastructure fluctuations. Amadeus chose OpenShift Enterprise by Red Hat as the foundation for its new application infrastructure. When the project is complete, Amadeus expects the cloud solution to decrease system latency for better customer service, increase platform availability, streamline operations through automation, and reduce time to market for new services.
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enterprise, best practices, productivity, technology, cloud solution, database development, web development
    
Red Hat
Published By: VMware     Published Date: Jul 01, 2016
Higher education is in the midst of fundamental changes that are reshaping the future of both the mission and the business. As technology helps campuses better reach beyond their traditional physical borders, decision-makers expect IT to offer the solutions and leadership needed to deliver better services to students, staff, and researchers while simplifying IT costs and responsibilities. This solution brief addresses how vCloud Air built on the popular vSphere virtualization platform, is helping higher education IT respond to todays performance, manageability, and security challenges.
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vmware data center, vcloud air, vsphere, hybrid cloud, public cloud, private cloud, disaster recovery, data center extension, data center replacement, date center modernization, virtual private cloud
    
VMware
Published By: JBoss Developer     Published Date: Oct 21, 2016
Markets constantly test organizations with shifting customer expectations and competitors seeking to provide better value at a lower cost. This tension is the catalyst that continually pushes organizations to search for ways to improve their services, improve the speed which they deliver value to their customers, enable employees to get more done with less administrative overhead, and most importantly, to constantly grow by generating more revenue. This is the basis of BPM, to be able to identify and capture processes in an organization to create repeatable, measureable and consistent execution of goals to drive their business forward.
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open source, stp, brms, kpi, management, database development, content management system
    
JBoss Developer
Published By: Dassault Systmes     Published Date: May 09, 2018
Todays thriving High-Tech sector is driven by shrinking product lifecycles, rapid innovation, distributed engineering/manufacturingand highly demanding customer expectations. The industry needs to deliver on multiple fronts, including: Embed customer-centric innovation throughout the lifecycle: Only with customer experience at the core can companies stay ahead. Tame ideas into executable products: Detecting early trends and using customer feedback is vital. Manage complexity better: Increasing visibility of all product data helps build and manage digital models to use in every business function from R&D to field service. Create relevant connected systems: High-Tech innovators use IoT for an ongoing dialogue of customers, devices and manufacturers. Provide agility to compete on software, hardware and service: Customers want value from every interaction. Download your targeted industry analysis to learn more.
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Dassault Systmes
Published By: LogMeIn     Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of todays digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time. We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
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digital, engagement, customer, service, research, organizations
    
LogMeIn
Published By: Motorola Solutions     Published Date: Aug 14, 2019
We live in a data-driven world where businesses increasingly expect data to flood through their networks at optimum speeds to do their jobs better, smarter, and faster. Today, 75% of the workplace is said to be the millennial generation(1), and many believe that millennial workers are addicted to the instant gratification phenomenon. This is a generation that grew up with texting, instant messaging, social media, and more, all at their service to deliver conversations and information in an instant. As the speed of our data-driven world continues to increase, so are the expectations of workers whose jobs rely on instant data-driven communications.
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Motorola Solutions
Published By: Oracle     Published Date: Nov 13, 2013
Todays consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels including social media retailers risk alienating customers and driving them to other brands. To meet these challenges, many retailers are deploying software-as-a-service (SaaS) contact center systems that address these problems and create new opportunities. This eBook follows one shoppers journey and how the concept of the contact center of the future provides the better overall experience.
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zenithoptimedia, oracle, smarter service, contact center, lowest tco, cloud-based contact center, contact-center solutions, oracle rightnow solutions, cloud service platform, social media, risk alienating customers, saas, customer experience, brand is customers, it complexity, service improvements, knowledge management, call center management, customer satisfaction, customer service
    
Oracle
Published By: Oracle     Published Date: Nov 01, 2013
Todays consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels including social media retailers risk alienating customers and driving them to other brands. To meet these challenges, many retailers are deploying software-as-a-service (SaaS) contact center systems that address these problems and create new opportunities. This eBook follows one shoppers journey and how the concept of the contact center of the future provides the better overall experience.
Tags : 
zenithoptimedia, oracle, smarter service, contact center, lowest tco, cloud-based contact center, contact-center solutions, oracle rightnow solutions, cloud service platform, social media, risk alienating customers, saas, customer experience, brand is customers, it complexity, service improvements, knowledge management, call center management, customer satisfaction, customer service
    
Oracle
Published By: Oracle     Published Date: Apr 05, 2013
Todays consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels including social media retailers risk alienating customers and driving them to other brands. To meet these challenges, many retailers are deploying software-as-a-service (SaaS) contact center systems that address these problems and create new opportunities. This eBook follows one shoppers journey and how the concept of the contact center of the future provides the better overall experience.
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expect better service, better products, better communication, smarter service, contact center, oracle
    
Oracle
Published By: Oracle     Published Date: Sep 04, 2012
Today's consumers expect better service, better products, and better communication with retailers.
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Oracle
Published By: Virgin Media Business     Published Date: Jul 30, 2019
Local authorities continue to search for ways to improve society to increase economic growth and social mobility, and to address environmental goals through the regeneration of town centres and regions. Technology, as ever, undoubtedly plays a role in this transformation, but creating the smart city of the future is more than simply adopting digital; at its core, a smart city uses technology to solve problems and improve citizen experiences. Global smart city revenue is expected to grow to $88.7bn1 and, with its ability to deliver better public services, efficiently and sustainably, its no wonder. The economic impact of smart cities cannot be understated and, as the UK continues to tackle the uncertainty of its departure from the European Union (EU), it is critical that the needs of business are met. To find out more download this whitepaper today.
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Virgin Media Business
Published By: Virgin Media Business     Published Date: Aug 02, 2019
Local authorities continue to search for ways to improve society to increase economic growth and social mobility, and to address environmental goals through the regeneration of town centres and regions. Technology, as ever, undoubtedly plays a role in this transformation, but creating the smart city of the future is more than simply adopting digital; at its core, a smart city uses technology to solve problems and improve citizen experiences. Global smart city revenue is expected to grow to $88.7bn and, with its ability to deliver better public services, efficiently and sustainably, its no wonder. The economic impact of smart cities cannot be understated and, as the UK continues to tackle the uncertainty of its departure from the European Union (EU), it is critical that the needs of business are met. Businesses need smart cities, or the innovation they represent, to thrive in a world where traditional industries are getting disrupted every day.
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Virgin Media Business
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