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Published By: Viavi Solutions     Published Date: Feb 19, 2019
Is the IT troubleshooting process broken? Its no secret that enterprise personnel no longer work in the same way as they did in the past. The real mystery is why we keep trying to resolve todays complex hybrid IT issues with yesterdays processes and systems. How can we be expected to troubleshoot user experience with network performance data alone?
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Viavi Solutions
Published By: Workplace by Facebook     Published Date: Dec 21, 2018
We believe people change organizations. So, we built Workplace by Facebook to empower them. Our mission is to unlock human potential by giving the world a place to work together. We do it by combining next-generation technology and easy-to use features to transform communications, culture, and workflows inside organizations of all shapes, sizes, and industries. Industries like retail. In this playbook, well explore the new consumer expectations shaping the future of retail in North America. Youll discover why great brand experiences for your customers start with great work experiences for your employees. Download this whitepaper now to learn more about the benefits of customer-centric collaboration tools like Workplace by Facebook. Then youll be ready to take the next step on your digital transformation journey.
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Workplace by Facebook
Published By: Zendesk     Published Date: Jan 04, 2019
O cliente tem sempre a razo uma mxima que a Zendesk leva muito a srio. O que o cliente quer? O que ele precisa? Esse o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporaes para que elas atendam, sem interrupes e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e anlises nas suas interaes com os consumidores. Nesse ebook, voc ver como organizaes como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experincias do cliente otimizadas e simples. Voc aprender sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalizao e manuteno de operaes de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avanados para maximizar a produtividade ? A descoberta de informaes sobre os c
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Zendesk
Published By: Dell SB     Published Date: Jan 24, 2019
WORLDS MOST SECURE AND MANAGEABLE NOTEBOOKS AND TABLETS BUILT TO WITHSTAND THE HARSHEST ENVIRONMENTS.
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Dell SB
Published By: Lenovo - APAC     Published Date: Feb 01, 2019
Hyperconverged Infrastructure eBook Guide for the Enterprise Abstract. Business expectations and demands on the data center are increasing and the impact on todays data centers is staggering. Organisations that can move quickly to leverage these new opportunities will find themselves in an advantageous position relative to their competitors. But time is NOT on your side! If your IT team often feel that theyre always in catch-up mode because it is difficult to quantify IT contributions, it is time to understand the benefit of hyperconverged infrastructure. What if your IT teams can take workloads off the traditional IT infrastructure and migrate it to a purpose-built solution that integrates compute, memory, storage, and virtualization? This is what Hyperconverged Infrastructure is all about. HCI appliances deliver extreme reliability, dependable security, extensive and predictable scalability, simplified management, and faster time-to-value. Download this premium guide to understand
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lenovodcg, nutanix, hyperconvergedinfrastructure, hci
    
Lenovo - APAC
Published By: Lenovo - APAC     Published Date: Feb 01, 2019
Hyperconverged Infrastructure eBook Guide for the Enterprise Abstract. Business expectations and demands on the data center are increasing and the impact on todays data centers is staggering. Organisations that can move quickly to leverage these new opportunities will find themselves in an advantageous position relative to their competitors. But time is NOT on your side! If your IT team often feel that theyre always in catch-up mode because it is difficult to quantify IT contributions, it is time to understand the benefit of hyperconverged infrastructure. What if your IT teams can take workloads off the traditional IT infrastructure and migrate it to a purpose-built solution that integrates compute, memory, storage, and virtualization? This is what Hyperconverged Infrastructure is all about. HCI appliances deliver extreme reliability, dependable security, extensive and predictable scalability, simplified management, and faster time-to-value. Download this premium guide to understand
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Lenovo - APAC
Published By: Lenovo - APAC     Published Date: Feb 01, 2019
Business expectations and demands on the data center are increasing and the impact on todays data centers is staggering. Organisations that can move quickly to leverage these new opportunities will find themselves in an advantageous position relative to their competitors. But time is NOT on your side! If your IT team often feel that theyre always in catch-up mode because it is difficult to quantify IT contributions, it is time to understand the benefit of hyperconverged infrastructure. What if your IT teams can take workloads off the traditional IT infrastructure and migrate it to a purpose-built solution that integrates compute, memory, storage, and virtualization? This is what Hyperconverged Infrastructure is all about. HCI appliances deliver extreme reliability, dependable security, extensive and predictable scalability, simplified management, and faster time-to-value. Download this premium guide to understand how HCI can Provide the resilience, scalability and performance to
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lenovodcg, nutanix, hyperconvergedinfrastructure, hci
    
Lenovo - APAC
Published By: Attunity     Published Date: Nov 15, 2018
Change data capture (CDC) technology can modernize your data and analytics environment with scalable, efficient and real-time data replication that does not impact production systems. To realize these benefits, enterprises need to understand how this critical technology works, why its needed, and what their Fortune 500 peers have learned from their CDC implementations. This book serves as a practical guide for enterprise architects, data managers and CIOs as they enable modern data lake, streaming and cloud architectures with CDC. Read this book to understand: ? The rise of data lake, streaming and cloud platforms ? How CDC works and enables these architectures ? Case studies of leading-edge enterprises ? Planning and implementation approaches
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optimize customer service
    
Attunity
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Jan 24, 2019
All native and transitioning media companies are focusing heavily on content to save existing businesses, or building new business models, or both. Television broadcasters, wary of the growing cord-cutting, are spending large sums on premium content. In 2017, the top four media companies spent more than USD 34 billion on original and acquired non-sports programming. Pure-play OTT providers have, on the other hand, bet big on content to shore up on subscribers. Netflix alone spent more than USD 6 billion on content last year, while spend was USD 7 billion for Amazon and Hulu combined. Transitioning media companies, such as telecom and technology companies that are moving towards being a media company, are also allocating sizable funds for content in their quest to explore supplementary businesses, by boosting customer engagement on their platforms. Apple and Facebook have started creating their own original content, and spend is only going to expand further.
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Larsen & Toubro Infotech(LTI)
Published By: HERE Technologies     Published Date: Feb 12, 2019
Rising urbanization has brought unprecedented levels of traffic and congestion to our major towns and cities. Departments of transport are battling to ensure their regions arent negatively impacted by increased pressure on their road networks. On the frontline are traffic operators and planners. Every day, they face complex challenges as they attempt to improve traffic flow, minimize incidents, and unearth solutions to network issues. This eBook explains how traffic planners and operators can use data to help overcome some of the challenges they face.
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public sector, urbanization, traffic management
    
HERE Technologies
Published By: HERE Technologies     Published Date: Feb 12, 2019
How does a transport authority to provide the safest and most efficient road network possible? How does it ensure the supply of data on road closures, accidents and disruptive events used in its decision-making is of the highest quality? This ebook examines the process used by HERE Technologies to produce industry-leading traffic content. As the foremost global provider of traffic incident information, HERE is well placed to help transport authorities exceed expectations as it produces evermore precise and granular data around the incidents that impact traffic flow.
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public sector, urbanization, traffic management
    
HERE Technologies
Published By: HERE Technologies     Published Date: Feb 13, 2019
Discover the four big trends in fleet management being powered by location services. Trends to help you differentiate your solutions and enable transportation companies to overcome their logistical challenges and increase asset utilization. Discover whats making the biggest impact, together with how, by integrating some of these trends into your solutions, you can position yourself as the service provider of choice in fleet and transportation management solutions. And find out how HERE is delivering features, from comprehensive mapping capabilities and real-time location data, to truck-specific attributes, to help you do just that. Download the eBook now
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location data, transport & logistics, location services
    
HERE Technologies
Published By: Mimecast     Published Date: Jan 16, 2019
Employees frequently become unwitting participants in attacks, aiding the lateral movement of threats through the distribution of malicious URLS and attachments or the exposure of sensitive data. In this E-book, well take a closer look into several email-related activities that employees often engage in that contribute to the spread of these insider (hidden) threats and then discuss what measures your organization can take to protect itself from these hidden threats.
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Mimecast
Published By: Genesys     Published Date: Feb 08, 2019
Gracias a la madurez de las plataformas en la nube, hoy las empresas pueden migrar a la nube con total confianza para lograr ms agilidad, escalabilidad y menores costos. Cmo puede obtener su empresa estos beneficios? Qu pasos se necesitan para iniciar la inevitable migracin a la nube? Escoger al partner correcto garantizar el xito en la nube. Sabe cmo encontrar al partner que lo ayudar en la migracin? Este eBook presenta diez factores clave para tener en cuenta a la hora de migrar a un contact center en la nube. Tener una idea clara de los requerimientos del negocio, de las capacidades de su potencial partner y de la adecuacin cultural le proporcionar grandes beneficios y lo ayudar a cumplir sus objetivos en el largo plazo.
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Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Los contact centers modernos pueden dar soporte a varios canales digitales correo electrnico, chat, conavegacin, redes sociales, video a travs de mltiples puntos de contacto digital (web o dispositivos mviles). Lo que no pueden hacer es vincular las interacciones en un journey paso a paso para brindar una experiencia personal y contextual a cada cliente. Descargue el eBook Descubra cmo: Disear una estrategia de engagement digital exitosa Ofrecer a los agentes una visin 360 de las interacciones del cliente en todos los canales de voz y digitales Entregar experiencias omnicanal personalizadas, contextualizadas y de poco esfuerzo
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Genesys
Published By: Genesys     Published Date: Feb 08, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centres inevitable move to the cloud? Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud? This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partners capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
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Genesys
Published By: Genesys     Published Date: Feb 08, 2019
Customers today expect their customer service to be as connected as they are. If you cant deliver a seamless omnichannel customer experience or easily add digital channels such as mobile, social media and web, you risk being left behind. Some companies try to deliver omnichannel with dated technology, a tangle of point solutions, bolted together with duct tape. But you dont have to. Read this ebook and see: Why force-fitting more channels into an aging infrastructure is not the right approach How to create a future-ready customer experience How an integrated approach improves your metrics and reduces operating costs
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centres inevitable move to the cloud? Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud? This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partners capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centres inevitable move to the cloud? Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud? This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partners capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Vos clients sont passs lheure du tout connect. Ne manquez pas le coche. Conqurir de nouveaux clients tout en prservant la qualit de vos relations existantes demande un temps et une nergie considrables. Quand un client souhaite vous contacter, tes-vous capable daller sa rencontre sur le canal de son choix ? Dans un monde qui se digitalise, les entreprises doivent pouvoir communiquer avec le client o et quand bon lui semble : du tlphone aux rseaux sociaux, en passant par les SMS et le chat en ligne. Dans cet eBook, vous dcouvrirez : Comment aller la rencontre du client dans un monde ultra-connect Comment faciliter et augmenter lefficacit de vos oprations dengagement client Pourquoi migrer vers une solution de centre de contacts tout-en-un dans le cloud
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Alors que les plateformes cloud gagnent en maturit, les entreprises sont de plus en plus ouvertes lide dy migrer leurs systmes critiques. Pour rduire leurs cots bien sr, mais aussi pour devenir plus agiles et plus volutives. Comment concrtiser toutes ces promesses ? Et surtout, quelles sont les actions engager pour enclencher linvitable migration de votre centre de contact ? Sachant quun parcours client de qualit commence par le choix du bon partenaire, en savez-vous suffisamment sur les diffrents fournisseurs sur les rangs pour prendre une dcision claire ? Quels sont les besoins et contraintes de votre entreprise ? Quelles fonctionnalits propose votre fournisseur ? Vos cultures sont-elles compatibles ? Notre eBook vous invite dcouvrir les 10 critres essentiels de slection de votre partenaire pour russir la migration de votre centre de contact dans le cloud.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Avant dappeler votre centre de contacts, la plupart des clients actuels auront dj ou seront en train de visiter votre site web. Et pour eux, lagent dassistance devra le savoir au moment de prendre lappel et ainsi leur offrir une exprience personnalise. En dautres termes, lagent devra disposer dun historique complet de leurs interactions. Or, de nombreuses entreprises peinent relier tous ces points de contact. De fait, elles se retrouvent incapables doffrir une exprience homogne sur tous les canaux, possible uniquement lorsque les agents disposent dune visibilit complte sur les parcours des clients. Posez-vous deux questions. Votre infrastructure est-elle assez flexible pour prendre en charge de nouveaux canaux dengagement client ? Intgrez-vous facilement de nouveaux canaux (vido, rseaux sociaux, SMS) cette infrastructure ? Cet eBook explique comment rsoudre ces problmatiques et poser les bases dune infrastructure capable de relever les dfis de demain
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
Everyone says theyre in the cloud, but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact centre solution for your business, its important to understand the difference between a true Cloud 2.0 application and traditional software, including which features to look for and why those features are important. Download this eBook and learn: How a true Cloud 2.0 model is built to provide levels of reliability, scalability, flexibility and security that that far exceed those of previous generations The benefits of utilising a platform built on microservices architecture How to take your business to the next level with a built to scale cloud contact centre platform
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centres inevitable move to the cloud? Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud? This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partners capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
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Genesys
Published By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customers experience, your operations, and your bottom line? Theres a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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Genesys
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